Ricoh CH-C1 Service manual

Technical Bulletin PAGE: 1/1
Reissued: 02-Nov-15
Model: CH-C1
Date: 20-May-13
No.: RD135004c
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Web Uapl
Prepared by: T.Mimura
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Web Uapl.
Version
Program No.
Effective Date
Availability of RFU
1.09
D1365766E
November 2015 production
Available
1.08
D1365766D
October 2015 production
Available
1.07
D1365766C
September 2014 production
Available
1.06
D1365766B
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.09
Symptom corrected:
Minor bug correction.
1.08
Symptom corrected:
Although the fax function is installed in the device, "Fax Received File" might
not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.
1.07
Symptom corrected:
Although the fax function is installed in the device, "Fax Received File" might
not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.
1.06
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 02-Apr-15
Model: CH-C1
Date: 20-May-13
No.: RD135007c
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: GWFCU3.8-1(WW)
Prepared by: K.Hamada
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
GWFCU3.8-1(WW).
Version
Program No.
Effective Date
Availability of RFU
05.00.00
D7185570E
March 2015 production
Available
04.00.00
D7185570D
February 2014 production
Available
03.00.00
D7185570C
July 2013 production
Available
02.00.00
D7185570B
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
05.00.00
Minor bug correction
04.00.00
Symptom corrected:
Cannot print out the following lists when LT (SEF) or HLT (LEF) has been
selected for printing.
1. User parameter list
2. Special Sender List
3. Journal (FAX communication report)
4. Memory storage report
5. System parameter list (for field technicians)
6. Service monitor report (for field technicians)
7. Memory dump list (for field technicians)
Note: This does not occur when printing out a received FAX by itself, but can
occur if the machine tries to print out a journal after receiving a FAX.ter
receiving the fax.
03.00.00
Symptom Corrected:
1. Stored FAX reception documents cannot be accessed from WIM after the
machine recovers from Energy Saver mode.
2. SC899 may occur after the machine recovers from Energy Saver mode.
02.00.00
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 02-Sep-14
Model: CH-C1 Date: 20-May-13 No.: RD135011b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: PowerSaving Sys Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
PowerSaving Sys.
Version Program No. Effective Date Availability of RFU
F.18 D1365761C September 2014 production Available
F.17 D1365761B May 2014 production Available
F.16 D1365761A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
F.18 Symptom corrected:
SC672-11 may occur when the machine enters Energy Saver mode.
F.17 Symptom corrected:
1. Machine cannot recover from Energy Saver mode.
2. SC672-11 (Controller start up error) occurs when the machine is prompted
(e.g. by a print job or other operation) to recover from Energy Saver
mode.
F.16 1st Mass production

Technical Bulletin PAGE: 1/1
Model: CH-C1
Date: 20-May-13
No.: RD135013
Subject: Firmware Release Note: PS3
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the PS3.
Version
Program No.
Effective Date
Availability of RFU
1.00
D7195731A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.00
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 17-Jan-17
Model: CH-C1/ CH-C1Pro
Date: 20-May-13
No.: RD135014b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: RPCS
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the RPCS.
Version
Program No.
Effective Date
Availability of RFU
3.13.22
D1365774C
February 2017 production
Available
3.13.21
D1365774B
November 2013 production
Available
3.13.20
D1365774A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
3.13.22
Symptomed Corrected:
When “Unauthorized Copy Prevention Printing: Printer” is enabled, an
error might occur, causing the job to be cancelled. (GFPR#RA14120002)
3.13.21
Symptom corrected:
- If the number of copies for a collated job is set to "1" in the driver and the
number of copies is changed on the operation panel in which Enhanced
Locked Print NX v2 is installed, then the Collate setting in the driver might
not be applied.
- When printing certain documents in Microsoft Word, an SC899 error might
occur.
3.13.20
1st Mass production

Technical Bulletin PAGE: 1/4
Reissued: 14-Jan-14
Model: CH-C1
Date: 20-May-13
No.: RD135015c
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: TDCU
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the TDCU.
Version
Program No.
Effective Date
Availability of RFU
2.00.6:04
D1365530H
January 2014 production
Not Available
2.00.5:04
D1365530G
September 2013 production
Not Available
2.00.4:04
D1365530F
July 2013 production
Not Available
2.00.2:04
D1365530D
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Technical Bulletin PAGE: 2/4
Reissued: 14-Jan-14
Model: CH-C1
Date: 20-May-13
No.: RD135015c
Version
Modified Points or Symptom Corrected
2.00.6:04
Symptom Corrected:
Abnormally contracted images appear at 17mm intervals, which could
also be followed by SC446-03.
IMPORTANT note for the MP C8002/ProC5110S only:
If updating the firmware from a version 2.00.2:04 or earlier, make sure to
set all the SP modes listed in the table to the values shown.
If you do not, the rear side of the paper may become dirty when feeding
Thin Paper, Plain Paper 1, or Plain Paper 2.
Note: This procedure is NOT required for the MP C6502/Pro C5100S.
SP#
Default Value
MP C8002
Pro C5110S
SP1-022-001
-2
-5
-5
SP1-022-002
-2
-5
-5
SP1-022-003
-2
-5
-5
SP1-022-004
-2
-2
-5
SP1-022-005
-2
-2
-5
SP1-022-012
-2
-5
-5
SP1-022-013
-2
-5
-5
SP1-022-014
-2
-2
-5
SP1-022-015
-2
-2
-5
SP1-022-022
-2
-5
-5
SP1-022-023
-2
-5
-5
SP1-022-024
-2
-2
-5
SP1-022-025
-2
-2
-5

Technical Bulletin PAGE: 3/4
Reissued: 14-Jan-14
Model: CH-C1
Date: 20-May-13
No.: RD135015c
Version
Modified Points or Symptom Corrected
2.00.5:04
Specification Change:
Control for stopping the development unit motor was corrected.
Note:
This f/w does not have to be updated as a set with other software.
IMPORTANT note for the MP C8002/ProC5110S only:
If updating the firmware from a version 2.00.2:04 or earlier, make sure to set
all the SP modes listed in the table to the values shown.
If you do not, the rear side of the paper may become dirtied when feeding
Thin Paper, Plain Paper 1, or Plain Paper 2.
Note: This procedure is NOT required for the MP C6502/Pro C5100S.
SP#
Default Value
MP C8002
Pro C5110S
SP1-022-001
-2
-5
-5
SP1-022-002
-2
-5
-5
SP1-022-003
-2
-5
-5
SP1-022-004
-2
-2
-5
SP1-022-005
-2
-2
-5
SP1-022-012
-2
-5
-5
SP1-022-013
-2
-5
-5
SP1-022-014
-2
-2
-5
SP1-022-015
-2
-2
-5
SP1-022-022
-2
-5
-5
SP1-022-023
-2
-5
-5
SP1-022-024
-2
-2
-5
SP1-022-025
-2
-2
-5

Technical Bulletin PAGE: 4/4
Reissued: 14-Jan-14
Model: CH-C1
Date: 20-May-13
No.: RD135015c
Version
Modified Points or Symptom Corrected
2.00.4:04
Symptom corrected:
1. Banding may occur at 1-2mm and 4-5mm pitch.
2. Color shifting.
3. Copy/print jobs cannot be started due to continuous rotation of drum
motor, drum cleaning motor, ITB motor, PTR motor, and fusing motor.
IMPORTANT note for the MP C8002/ProC5110S only:
After you install this firmware, make sure to set all the SP modes listed in the
table to the values shown.
If you do not, the rear side of the paper may become dirtied when feeding
Thin Paper, Plain Paper 1, or Plain Paper 2.
Note: This does NOT need to be done for the MP C6502/Pro C5100S.
SP#
Default Value
MP C8002
Pro C5110S
SP1-022-001
-2
-5
-5
SP1-022-002
-2
-5
-5
SP1-022-003
-2
-5
-5
SP1-022-004
-2
-2
-5
SP1-022-005
-2
-2
-5
SP1-022-012
-2
-5
-5
SP1-022-013
-2
-5
-5
SP1-022-014
-2
-2
-5
SP1-022-015
-2
-2
-5
SP1-022-022
-2
-5
-5
SP1-022-023
-2
-5
-5
SP1-022-024
-2
-2
-5
SP1-022-025
-2
-2
-5
2.00.2:04
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 02-Nov-15
Model: CH-C1
Date: 20-May-13
No.: RD135017d
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: NetworkDocBox
Prepared by: T. Mimura
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
NetworkDocBox.
Version
Program No.
Effective Date
Availability of RFU
1.04
D1365770E
October 2015 production
Available
1.03
D1365770D
March 2015 production
Available
1.02
D1365770C
November 2013 production
Available
1.01
D1365770B
May 2013 production
Available
1.00
D1365770A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.04
Symptom corrected:
Minor bug correction.
1.03
Minor bug correction
1.02
Symptom correct:
When turning on the device’s main power or resuming from an Energy
Saver mode, error SC899 might occur.
Even if only NetworkDocBox is updated, there is a possibility that the
Scanner, Printer, and/or Network Support firmwares might cause error
SC899 to occur. Therefore, the following firmware should also be updated:
- Scanner firmware: v1.04 or later
- Printer firmware: v1.04 or later
- Network Support firmware: v12.63.6 or later
1.01
Symptom corrected:
- When using the Delivery Option to distribute a document to the DSM
destination, an SC899 error might occur.
1.00
1st Mass production

Technical Bulletin PAGE: 1/1
Model: CH-C1
Date: 20-May-13
No.: RD135019
Subject: Firmware Release Note: aics
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the aics.
Version
Program No.
Effective Date
Availability of RFU
01.00.00
D7195759A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
01.00.00
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 23-Aug-16
Model: CH-C1/ MT-C6
Date: 20-May-13
No.: RD135020d
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: MailBOX_CS4010
Prepared by: K.Hamada
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the
MailBOX_CS4010.
Version
Program No.
Effective Date
Availability of RFU
01.020:03
D7085300E
July 2016 production
Not available
01.020:02
D7085300D
December 2015 production
Not available
01.010:02
D7085300C
February 2014 production
Not available
01.000:02
D7085300B
November 2013 production
Not available
00.500:02
D7085300A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
01.020:03
Symptom corrected:
The machine stalls when a copy is printed out to the Mail Box after recovering
from energy saver mode.
01.020:02
Other changes:
MP 6503SP/7503SP/9003SP supported.
01.010:02
Symptom Corrected:
SC670 may occur on MP C6502/8002 with CS4010, when continuous print jobs are
ejected to different trays of CS4010.
Important:
If CS4010 is installed with MPC6502/8002, please be sure to upgrade this CS4010
firmware (01.010:02) and engine firmware (1.29:08) together as a set.
01.000:02
Symptom corrected:
Jams when feeding paper longer than 284.0mm (Ex. A3 paper) with the Punch feature.
00.500:02
1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 10-Feb-16
Model: CH-C1
Date: 20-May-13
No.: RD135021e
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Extended JS
Prepared by: Y.Suzuki
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Extended
JS.
Version
Program No.
Effective Date
Availability of RFU
1.10.00
D7195755E
February 2016 production
Not available
1.09.00
D7195755D
June 2015 production
Not available
1.08.00
D7195755C
October 2014 production
Not available
1.07.01
D7195755B
June 2014 production
Not available
1.06.01
D7195755A
January 2014 production
Not available
1.02.10
D7195755
1st Mass production
Not available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.10.00
Specification Change:
Support for the Portuguese orthography.
1.09.00
Symptom corrected:
1. SC899 may occur when the user starts up the MFP browser.
2. The machine may initiate scanning without an original in the DF or placed
on the exposure glass after a DF jam is cleared.
1.08.00
Symptom corrected:
Minor changes were applied for the Japan domestic model only.
1.07.01
Symptom Corrected:
1. Scanning that requires cookies and a proxy fails
2. SC899 occurs when a character string containing "%s" is exported to the
debug log.
1.06.01
Symptom corrected:
Cannot scan using the MFP Browser when the platen cover is open.
1.02.10
1st Mass production

Technical Bulletin PAGE: 1/1
Model: CH-C1
Date: 20-May-13
No.: RD135022
Subject: Firmware Release Note: Option Netware
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the Option
Netware.
Version
Program No.
Effective Date
Availability of RFU
0.20
D7195760
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
0.20
1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 11-May-16
Model: CH-C1/CH-C1pro
Date: 24-May-13
No.: RD135023g
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: browser
Prepared by: E. Hinata
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other (Firmware)
Tier 2
This RTB has been issued to announce the firmware release information for the browser.
Version
Program No.
Effective Date
Availability of RFU
1.07.00
D7195754H
May 2016 production
Available
1.06.00
D7195754G
November 2015 production
Available
1.05.00
D7195754F
June 2015 production
Available
1.04.00
D7195754E
July 2014 production
Available
1.03.00
D7195754D
January 2014 production
Available
1.02.00
D7195754C
October 2013 production
Available
1.01.00
D7195754B
August 2013 production
Available
1.00.01
D7195754A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.07.00
Other Changes:
-Support for TLS 1.0, TLS 1.1, and TLS 1.2.
Symptom corrected:
-When a certain page is loaded or printed, an SC899 might occur.
1.06.00
Minor changes were applied to support the Japanese domestic model.
1.05.00
Symptom corrected:
- Keyboard response is slow when using the Web Scanner application.
- SC899 may occur when performing Java Script functions.
1.04.00
Symptom corrected:
SC899 may occur when performing continuous scanning.
1.03.00
Symptom corrected:
Machine does not display the legacy scanner application properly, after the
new ESA application installed.
1.02.00
Symptom corrected:
- When using specific proxy servers, the error "400 - Bad Request" might
occur in the web browser on the operation panel and access to the
Internet might be restricted.

Technical Bulletin PAGE: 2/2
Reissued: 11-May-16
Model: CH-C1/CH-C1pro
Date: 24-May-13
No.: RD135023g
Version
Modified Points or Symptom Corrected
1.01.00
Symptom corrected:
1. When connecting via HTTPS to the Ricoh Integrated Cloud Environment
by using the browser on the operation panel, some of the icons might not
be displayed.
2. After trying to view a webpage that is not supported by the browser on the
operation panel, it might take approximately one minute before other,
supported webpages can be viewed.
1.00.01
1st Mass production

Technical Bulletin PAGE: 1/1
Model: Model CH-C1
Date: 05-Jun-13
No.: RD135024
Subject: SP5507-006 (Supply/CC Alarm for Toner Collection
Bottle Alarm)
Prepared by: Takeshi Toriumi
From: 1st Tech Service Sect. MFP/P Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Service Manual Revision
Replace the description for SP5507-006 (Supply/CC Alarm for Toner Collection Bottle
Alarm) with the following.
3. Main SP Tables-5:
Pg. 241
5507
[Supply/CC Alarm]
Enables or disables the sending of supply calls via @Remote.
006
Toner Collection Bottle Alarm
*CTL
[0 or 1 / 1/ 1/step]
0: OFF
1: Supply call enabled
2: CC call enabled

Technical Bulletin PAGE: 1/1
Model: CH-C1
Date: 17-Jun-13
No.: RD135025
Subject: Firmware Release Note: PCL Font
Prepared by: T.Toriumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (Firmware)
Action required
Service manual revision
Retrofit information
Tier 2
This RTB has been issued to announce the firmware release information for the PCL Font.
Version
Program No.
Effective Date
Availability of RFU
1.06
D1315586A
1st Mass production
Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version
Modified Points or Symptom Corrected
1.06
1st Mass production

Technical Bulletin PAGE: 1/6
Model: Model CH-C1
Date: 19-Jun-13
No.: RD135026
Subject: Streaks made by Paper Edges
Prepared by: Takeshi Toriumi
From: 1st Tech Service Sect. MFP/P Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other ( )
Action required
Service manual revision
Retrofit information
Tier 2
Service Manual Revision
Replace “Solution (D135/D136)”for streaks made by paper edges in Pg.1263-1264 with
the following.
Solution (D135/D136)
Polish the edges on the fusing belt using the tool in the following table.
See procedure below.
New P/N
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M0774287
WEB:POLISH:FUSING:ASS'Y
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M0774287 WEB:POLISH:FUSING:ASS'Y

Technical Bulletin PAGE: 2/6
Model: Model CH-C1
Date: 19-Jun-13
No.: RD135026
Procedure for Polishing the Fusing Belt
1. Pull out the drawer unit.
2. Press locks ([A], [B]) and remove the unit from the machine.
Important: Hold the locks down while you pull out the unit.