Yealink W56H User manual

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YealinkW56H
UserGuide
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Rev.2018‐10‐23.01 
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Overview
TheYealinkW56Hisacordlesshandsetthat,aspartofaDECT
phonepackage,offersusersbothmobilityandfunctionality.
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HandsetComponents
ThemaincomponentsoftheW56HhandsetaretheLCDscreenandthekeypad.
1. Earpiece
2. PowerIndicatorLED
3. LCDScreen
4. SoftKeys
5. MessageKey
6. SpeakerphoneKey
7. NavigationKeys
8. OKKey
9. DialKey/PowerKey
10. HangupKey
11. Keypad
12. Transfer(TRAN)Key
13. MuteKey
14. Microphone
15. Speaker
16. 3.5mmEarphoneJack
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1.Makingacall
1. Startdialingthenumberyouwishtoreach
 Pleasenotethat,whilethisisnotthedefault,yourorganizationmayhavespecialdialing
rulesthatarerequiredtodialcertainnumbers(e.g.dialinga9beforeanexternal
number)
2. Pressthe( )buttontodialselectedphonenumber
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2.Answeringacall
1. Pressthe( )buttontoansweranincomingcall
 Optionallyyoucanpressthesoftkeyundertheword“Answer”
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3.Workingwithcallsonhold
Thisphonecanplacecallsonholdandallowyoutoswitchbetweenthem.NOTE:Manyorganizations
usecallparkinginsteadofplacingcallsonholdbecauseitcanmaketheprocessofmovingacallaround
inyourorganizationeasier.
3.1.Placinganactivecallonhold
1. Whileonanactivecall,pressthesoftkeyundertheword"Options"
2. Usingthedirectionalbuttons,select"Hold"byhighlightingitinblueandpressingOK
3.2.Resuminganon‐holdcall
 Ifyouonlyhaveonecallonholdandnootheractivecallsyoucanresumethatcallbypressing
thesoftkeyundertheword“Resume”
 Ifyouhaveacallonholdandarecurrentlyonanotheractivecallyoumustplacetheactivecall
onhold,transferit,orenditbeforeyoucanresumeacallonhold.
1. Usethearrowkeystoselectacallonholdfromthelistofonholdcallsonyourscreen
2. Pressthesoftkeyundertheword“Resume”
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4.Transferringacall
Thisallowstheusertotransferanactivecalltoanotherparty'sextension.
4.1Performingatransfer
Ablindtransferallowsanyusertotransferanactivecalltoanotherdestinationasquicklyaspossible.
1. Whileonanactivecall,pressthesoftkeyundertheword"Options"
3. Usingthedirectionalbuttons,select"Transfer"byhighlightingitinblueandpressingOK
2. Dialthedestinationnumberwhereyouwanttosendthecall
 Tosendacalldirectlytovoicemaildialastar(*)beforetheuser’sextension
3. Pressthesoftkeyundertheword"Transfer"
NOTE:Ifyouwishtomovecallsaroundwhilehavingtheopportunitytospeakwiththedestination
beforetheyreceivethecallthenIntulserecommendsusingcallparkinginsteadofattendedtransfersin
mostcases.
5.CallParking
Callparkingisaprocessofplacingacallonholdinapredefined“space”.Anyonecanretrievethatcall
atalatertimebypressingthecorrespondingbuttonontheirphoneordialingthespacesnumber.
5.1.Parkingacall
1. Whileonanactivecall,pressthesoftkeyundertheword"Options"
2. Usingthedirectionalbuttons,select"CallPark"byhighlightingitinblueandpressingOK
3. Dialthecorrectparkcodecorrespondingtoaparkingspace
5.2.Retrievingaparkedcall
1. Dialtheparkcodecorrespondingtotheparkingspaceholdingthecallyouwishtoretrieve.
5.3.Usingcallparkingtomovecallsaroundyourorganization
Callparkingcanbeaneasywayfororganizationstomovecallsaroundinsteadoftransferringthem.For
example,letussupposethatanofficeprofessionalnamedJohnanswersmanyincomingcallsperday.
Johnmaywishtosendsomeofthosecallstohismanager,James.WhenacallcomesinJohncanpark
thecallinaspaceforwhichheknowsbothheandJameshavebuttons.HecanthencallJamesandtell
himthatsomeoneisholdingforhimin“Park71”.Then,JamescanhangupwithJohnandpressthe
buttononhisphoneforthatspacetopickupthecall.IfJamestellsJohnthathecannottakethecallat
thistimeJohncanretrievethecallhimself.Ifnoonepicksupthecallfromtheparkingspaceitwill
eventuallyringthepersonwhoparkeditandattempttoreturnthecalltothem.
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6.Multiway/ConferenceCalling
TherearedifferentwaysofdoingmultiwaycallsandIntulsehasadedicatedguidethatcoverseachof
thoseoptions.FormoreinformationpleaseseetheConferenceCallingGuide.
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7.AccessingtheVoicemailSystem
Thefollowingwillcoverhowtoaccessthevoicemailsystemfromyourphone.
7.1Accessingyourpersonalvoicemail
1. Pressthe"envelope"button
2. Usingthedirectionalbuttons,selecttheextensionnumberassociatedwiththecordlessphone
byhighlightingitinblueandpressingOK
3. Youwillbepromptedforyourmailboxnumber,whichisalsoyourextensionnumber.Enteryour
mailboxnumberbydialingthecorrectdigits.
4. Youwillbepromptedtoenteryourpassword
a. Thedefaultpasswordforanyvoicemailboxisthemailboxnumber
7.2Accessinganotheruser’s(shared)voicemail
1. Dial*98
2. Youwillbepromptedforthemailboxnumber.Thisistheextensionnumberforwhichyouare
checkingvoicemails.Entertheextensionnumber.
3. Youwillbepromptedforthepassword.Enterthepassword.
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