Yealink T27 Series User manual

ManIT Technology
VoIP Handset User Guide
Yealink T27 Series

VoIP Handset User Guide –Yealink T27 Series
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Understanding your phone and buttons
Yealink T27P with optional EXP20 module displayed

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#
Phone Feature
Description
1
Handset
Blunt instrument used to get your message across
2
LCD Screen
Displays information about calls, messages, soft keys,
date, time and other relevant data
3
Power Indicator LED
(If enabled) may display phone is powered and or flash
to identify an inbound call
4
Line Keys
Indicates Line status, when lit:
Green:Line is idle
Red (steady): Line is active or in use
These keys may also be programmed to perform
functions such as speed dial, one touch call transfers,
call pickup or to monitor other extensions.
5
Soft Keys
Press a soft key button to perform the action shown on
the label above it. The function of each button will
change depending on the phone’s current operation.
6
Keypad
Use to dial phone numbers
7
Scroll through information displayed on LCD Screen
Confirms actions or answers incoming calls
Cancels actions or rejects incoming calls
8
Message Key
Indicates and accesses voicemail
9
Headset Key
Toggles and indicates the headset mode
10
Conf Key
Conducts a conference with other parties
11
Hold Key
Places a call on hold or resumes a held call
12
Mute Key
Mutes or un-mutes an active call
13
Tran Key
Transfers a call to another party
14
RD Key
Redials a previously dialled number
15
Speakerphone Key
Toggles the hands-free speakerphone mode
16
Volume Key
Press +to increase the volume and –to lower volume

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Icon Information
Icons appearing on the LCD screen are described in the following table:
Icons
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Voicemail
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Received Calls
Placed Calls
Missed Calls
Call Forward/Forwarded Calls
The contact icon

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LED Information
Power Indicator LED:
LED Status
Description
Solid Red
The phone is initialising
Fast flashing red (300ms)
The phone is ringing
Slowly flashing red (1s)
The phone received a voice
Off
The phone is off
The phone is idle
Line Key LED (configured as a Line Key):
LED Status
Description
Solid green
The phone is initialising
Fast flashing green
The phone is ringing
Slowly flashing green
The phone received a voice
Off
The phone is off
The phone is idle
Line Key LED (configured as BLF for line monitoring and call transfers):
LED Status
Description
Solid green
The monitored line is idle
Fast flashing red (200ms)
The monitored line is ringing
Solid red
The monitored line is busy
Off
The monitored line doesn’t exist on this system

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Call functions and general use
Adjusting Volume:
The default volume set in the phone may not be appropriate, to change do
the following:
Ringer: while phone is idle or ringing, press the volume up/down
button to the desired volume.
In call volume: While a call is active, press the volume up/down
button to the desired volume.
NOTE: Each audio device (handset, speakerphone and headset) their
own audio levels
Answering a Call:
To answer a call, when phone is ringing;
Pick up the handset, or
Press the Speaker button, or
Press the Headset button
Ending a Call:
If you are using the handset, hang up
If you are using the speaker, press the speaker button
If you are using the headset, press the headset button
Initiating a Call:
1. To initiate a call, do one of the following:
a. Pick up the handset, or
b. Press the Speaker button, or
c. Press the Headset button
2. Dial the destination number on the keypad, wait for timeout or
press the Send soft key to dial immediately.

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Redial:
Dial a previously dialled number
1. Press the RD key to display the Redial List
2. Use the navigation up/down buttons to select the number you wish to
dial
3. Once selected press the RD key again to initiate a call.
Call History:
1. Press the History soft key to display all call records
2. Press or to switch among All Calls, Missed Calls, Placed Calls,
Received Calls and Forwarded Calls
3. Press or to select the desired entry.
4. a. Press Option soft key, and then select Detail from the prompt list
b. Press the Send soft key to initiate a call.
Using Hold and Resume:
Mute both sides of the conversation, caller will hear music on hold
To put a call on hold, press the Hold key or hold soft key.
To resume a call press the Hold key or resume soft key.
Using Call Parks
A Call Park is similar to hold but all extensions can pick it up
To place an active call on park, press an available Park Line key
To retrieve a call on park, press the Park Line key it was placed on
Mute a call:
When mute is enabled you can hear the other party but they cannot hear
you, while muted the Mute icon will appear on the LCD screen.
To mute a call press the Mute key
To unmute press the Mute key.

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Call Forward:
Call Forwarding will divert all incoming calls to another number, while Call
Forward is active the Call Forward icon will appear on the LCD screen.
NOTE: If the extension rings as part of a ring group, call forwarding must
be configured to occur AFTER the ring group times out or they will be
diverted as well.
1. Press Menu->Features->Call Forward
2. Press or to select the desired forwarding type, then press the
Enter soft key.
3. Depending on your selection:
a. Always Forward:
1) Press or , or the Switch soft key to select Enabled from
the Always Forward field.
2) Enter the destination number you want to forward all incoming
calls to in the Forward to field
b. Busy Forward:
1) Press or , or the Switch soft key to select Enabled from
the Busy Forward field.
2) Enter the destination number you want to forward all incoming
calls to in the Forward to field
c. No Answer Forward:
1) Press or , or the Switch soft key to select Enabled from
the No Answer Forward field.
2) Enter the destination number you want to forward all incoming
calls to in the Forward to field
3) Press or , or the Switch soft key to select the ring time
to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change or the Back soft key to
cancel

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Disable Call Forward:
Press the TRAN key when the phone is idle
Transfer a call:
You can transfer a call to another party during a call in one of three ways:
Blind Transfer: Transfer a call instantly to a 3rd party
Attended Transfer: Transfer a call after consulting the 3rd party
Blind Transfer
1. During an active call, press the TRAN key or Tran soft key
2. Enter the number of the 3rd party you wish to transfer the call to
3. Press the TRAN key or Tran soft key to complete the transfer
Attended Transfer:
During an active call, either:
1. Using Line keys
a. Press the Line key associated with the extension (or speed dial)
you wish to transfer the call to.
b. After discussing with the 3rd party either hang up, press the TRAN
key or Tran soft key to transfer the call
2. Using the keypad
a. Press the TRAN key or Tran soft key
b. Enter the number of the 3rd party you wish to transfer the call to
and press
c. After discussing with the 3rd party either hang up, press the TRAN
key or Tran soft key to transfer the call.

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Do Not Disturb:
Do Not Disturb puts the phone in a constant “busy” state, this will redirect
all incoming calls to voicemail. While activated will appear on the LCD
screen.
To active Do Not Disturb, press the DND soft key while the phone is
idle.
To deactivate Do Not Disturb, press the DND soft key while the phone
is idle.
Conference Calls
Conference calls, also known as a party line allow multiple people to speak
to each other at the same time.
Establish a 3 party conference call using your phone
1. During an active call press the Conf soft key, this will place the first
call on hold and a second line is opened.
2. Dial the second number and press or the Send soft key
3. When the second party answers, press the CONF key or the Conf soft
key to join all parties together.

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Voicemail Operations
Voicemail, also known as a message bank are voice messages left by a
caller when a phone is busy or not answered
Create Voicemail Greeting
The Voicemail Greeting is the recording a caller will hear if they reach the
Voicemail mailbox. To create a personalised greeting:
1. Press the Message button
2. When prompted, enter your voicemail password
Default password: 0000#
3. Press 5 to enter “Advanced Options” menu
4. Press 1 to enter “Record a Greeting” menu
5. Select a number for this greeting between 1 and 9 on the keypad
6. Record your message then press any key to end the recording.
a) Press 1 to listen to the greeting
b) Press 2 to save the greeting, this will return you to the “Advanced
Options menu”
c) If you’re not happy with the recording, press 3 to re-record the
greeting
7. To select the recorded greeting as your Voicemail greeting, while in
the “Advanced Options” menu, press 2 then enter the greeting
number to be used using the keypad. (press 0 to use the default
extension greeting)
8. Hang up

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Leave a Voicemail Message
If a destination is busy or unavailable you may be redirected to voicemail
1. When prompted, record your voicemail message then press any key
to end the recording (or hang up)
2. If a key is pressed to end the recording, you have these options:
a) Press 1 to listen to the voicemail message
b) Press 2 to save the voicemail message
c) Press 3 to re-record the voicemail message
Retrieve Voicemail Messages
Voicemail messages are available either through the desk phone or if
enabled, via email. Voicemail messages older than 2 weeks will be
removed from your phone automatically, this has no effect on the
voicemail messages in your email.
Accessing via desk phone:
1. Press the Message button
2. If prompted, enter your voicemail password
Default password: 0000#
3. You have the following options in the Voicemail menu
a) Press 1 to listen to new messages
b) Press 2 to listen to saved messages
4. After listening to the message, perform one of the following actions
a) Press 1 to listen again
b) Press 2 to save
c) Press 3 to return call
d) Press 7 to delete

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NOTES:

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