2N VoiceBlue MAX User manual

www.2n.cz
2N VoiceBlue MAX
®
User Manual
Firmware:
Version: 1.13

The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators. 2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.

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Content:
1. Product Overview
1.1 Product Description
1.2 Safety Precautions
1.3 Upgrade
1.4 Terms and Symbols Used
2. Description and Installation
2.1 Before You Start
2.2 Factory Settings
2.3 Brief Installation Guide
2.4 IP Voice Transmission
2.5 2N® VoiceBlue MAX Connection to VoIP
2.6 Available 2N® VoiceBlue MAX Connections
3. VoiceBlue MAX Configuration
3.1 Factory Reset
3.2 Basic Configuration - Step by Step
3.3 Call Routing
3.4 Web Configuration Interface
3.4.1 Gateway Control
3.4.2 Gateway Configuration
3.4.3 Messaging
3.4.3.1 SMTP/POP3 Basic Configuration - Step by Step
3.4.3.2 SMPP Basic Configuration - Step by Step
3.4.4 Monitoring
3.4.4.1 List of SNMP traps
3.4.5 Utils
3.4.6 Management
3.4.7 Others

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4. Advanced Configuration
4.1 Terminal-Based Communication
4.2 AT Interface
4.3 LOGs
4.4 CDR
4.5 SDR
4.6 Available Status Messages
4.7 Statistics
4.8 External SMS Control
4.9 Tracing
5. Technical Parameters
6. Supplementary Information
6.1 Troubleshooting
6.2 List of Abbreviations
6.3 Regulations and Directives
6.4 General Instructions and Cautions

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1. Product Overview
In this section, we introduce the product, outline its application 2N VoiceBlue MAX
®
options and highlight the advantages following from its use. This section also includes
safety instructions.
Here is what you can find in this section:
1.1 Product Description
1.2 Safety Precautions
1.3 Upgrade
1.4 Terms and Symbols Used

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1.1 Product Description
2N VoiceBlue MAX
® is a device that helps directly interconnect a SIP-supporting VoIP
network with GSM networks and can be used for direct connection with a SIP
telephone set. contains 4x FXS ports for analogue 2N VoiceBlue MAX
®
telecommunication equipment. The voice mode, i.e. outgoing and incoming calls, is the
basic function of the gateway. is equipped with all voice mode 2N VoiceBlue MAX
®
functions and provides the highest user comfort. In addition to voice transmission, 2N®
enables you to send and receive text messages (SMS). You can use VoiceBlue MAX
the web interface or AT commands for all the gateway settings. The programmable
parameters are set in such a way that you can make calls the moment you connect the
system to the Ethernet, connect an antenna and insert the SIM card. 2N VoiceBlue
®
can be combined with the service (remote GSM MAX 2N Mobility Extension
®
extension) for up to 8 users [1]. also provides connection to the 2N VoiceBlue MAX
®
system [2].2N SIM Star
®
2N ® VoiceBlue MAX Basic Features
Compact size
Four GSM/UMTS channels
System rack installation option
Intelligent incoming/outgoing call routing
SMS sending/receiving (web, AT interfaces)
User-friendly web interface
A single antenna for 4 GSM modules
Fouri FXS ports
Automatic call records and detailed statistics
2N Mobility Extension
® support [2]
2N SIM
® supportStar
Possibility of SMS sending+receiving via web interface
Tone detection
SNMP error traps [1]

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Sending/receiving SMS via SMTP/POP3 [1]
Sending/receiving SMS via SMPP [1]
[1] Depending on the available licence type
[2] Depending on the part number

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1.2 Safety Precautions
It is prohibited to use any transmitters, including the UMTS/GSM devices, in
areas where explosives are used, such as quarries.
It is prohibited to use the GSM gateways at petrol stations where mobile
telephones are also prohibited.
GSM phones may affect sensitive life-saving devices in medical centres.
Therefore, it is forbidden to use GSM/UMTS devices, including the GSM
gateways, in such facilities.
In general, any prohibition regarding mobile phones based on RF energy
radiation applies to GSM/UMTS devices too.
If necessary, the GSM gateways may be installed at a safe distance from the
prohibited area and connected with the original place through an Ethernet cable.
Although GSM gateways are not intended for cars or aeroplanes, all relevant
prohibitions and regulations regarding mobile phones apply to them too.

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1.3 Upgrade
The manufacturer reserves the right to modify the product in order to improve its
qualities.
In response to the customers' requirements, the manufacturer constantly improves the
software contained in the product (firmware). For the latest 2N VoiceBlue MAX
®
firmware version and the User Manual refer to the .2N web sites
Manual
Version
Upgrade
1.0
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.9.2.
1.1
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.14.0.
1.2
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.16.5.
1.3
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.17.0.
1.4
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.18.1.
1.5
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.19.1.
1.6
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.22.0.
1.7
The User Manual relates to the firmware version Text 2N VoiceBlue MAX
®1.22.0.
correction.
1.8
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.23.0.
1.9
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.24.0.

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1.10
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.25.0.
1.11
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.26.1.
1.12
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.28.0.
1.13
The User Manual relates to the firmware version 2N VoiceBlue MAX
®1.29.1.

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1.4 Terms and Symbols Used
Symbols in Manual
The following symbols and pictograms are used in the manual:
Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
Future Functions, Innovations
The in this document designates the functions that are under grey-marked text
preparation or development at present.

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2. Description and Installation
This section describes the proper product installation and 2N VoiceBlue MAX
®
connection.
Here is what you can find in this section:
2.1 Before You Start
2.2 Factory Settings
2.3 Brief Installation Guide
2.4 IP Voice Transmission
2.5 2N® VoiceBlue MAX Connection to VoIP
2.6 Available 2N® VoiceBlue MAX Connections

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2.1 Before You Start
Caution
Make sure that you are equipped with all system components necessary
for putting in operation (SIM card, VoIP phone and2N VoiceBlue MAX
®
/or duly configured SIP line of your SIP Proxy, an available 100BaseT
socket and a PC for initial settings, analogue telephone).
Product Completeness Check
Before installing this product, check whether the delivery 2N VoiceBlue MAX
®
complies with the following packing list.
Package pcs
2N VoiceBlue MAX
®1
Power supply adapter 1
Long antenna 1
Ethernet cable 1
Quick Start manual 1
Rubber feet 4
Connector Lay-Out
The following connectors are mounted on the bottom:2N VoiceBlue MAX
®
10/100BaseT Ethernet connector
4xFXS connector RJ-45
RESET button – press for a short time to restart the GSM gateway and for a long
time to restart the GSM gateway and download the factory settings.
Antenna connector for all GSM/UMTS channels

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SIM holder
Find a power supply connector (DC Jack 2.1mm) and type plates at the rear.

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Status LED Indicators
The states are indicated by LEDs on the front and system 2N VoiceBlue MAX
®
connector sides. For the LED types see the table below.
SIM Card Placement
Insert a SIM card into one of the four SIM holders on the front 2N VoiceBlue MAX
®
making sure that the chip contacts are at the front bottom. The SIM holders are
equipped with the push&pull technology for facilitation.

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Caution
Remember to call forwarding, call barring, preferential network(s), set
SMS centre and similar provider and SIM card services in your mobile
phone in .before inserting the SIM card 2N VoiceBlue MAX
®
If two SIM cards are used, both of them , or must have an identical PIN
must be selected.PIN request disable
Disconnect before inserting 2N VoiceBlue MAX
®from the power supply
the SIM cards!
Licences
2N VoiceBlue MAX
® may contain time-limited software licences (SIP signalling,
Mobility Extension, e.g.) that render services for limited hours only. Every gateway
restart adds one hour to the internal licence counter. To check the current licence
status, use the web interface of the gateway (refer to ), or the AT interface of Subs. 3.4
the Telnet protocol (refer to ).Section 4
Caution
A GSM gateway with an expired licence cannot process any incoming
and/or outgoing calls! To avoid this, ask your dealer for licence
prolongation or an unlimited licence!
GSM/UMTS Network Restriction
Some types may be restricted to certain GSM/UMTS networks 2N VoiceBlue MAX
®
only. If so, the red indicator at the given GSM/UMTS module is on and the 'netw-err'
cause is detected. Contact your dealer please for more information.
Tip
Contact your dealer please for more information.

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Potential GSM/UMTS Troubles
All 2N GSM gateways work reliably under a long-time full load. The following problems
may be caused by GSM/UMTS networks:
GSM/UMTS module(s) cannot log in, log in slowly, or log out occasionally. This
problem may be caused by any of the following situations:
The GSM/UMTS signal is low. The minimum signal level should be
approximately − . If lower, change the antenna position or type!80dBm
The GSM/UMTS cell (BTS) to which the GSM/UMTS modules are trying to
log in is overloaded. Change the antenna position or reduce the count of
the logged-in GSM/UMTS modules.
One of the GSM/UMTS modules is permanently logged-out or fails to make
outgoing calls:
The problem indicates a GSM/UMTS network overload on the installation
site. To eliminate the problem, set the parameter to Relax delay 2 seconds
(refer to the subsection). If the GSM module fails to GSM Basic Parameters
log in or rejects to make outgoing GSM calls even after the gateway
restart, consult your GSM provider for your SIM card/GSM module
availability.
The manufacturer shall not be held liable for any SIM card or provider service
unavailability in the case of a breach of the provider's SIM terms and conditions for the
SIM card use.

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2.2 Factory Settings
Below are the factory settings for the key configuration parameters of the GSM
gateway:
IP address: 192.168.1.2
IP mask: 255.255.255.0
IP gateway: 192.168.1.1
Username: Admin
Password: 2n
Caution
Remember to the username and password the first change during
gateway configuration to avoid unauthorised access!

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2.3 Brief Installation Guide
SIM Card Inserting/Removing
For the correct handling of SIM cards refer to the SIM Card Placement subsection.
Caution
Make sure that the GSM gateway is off before inserting and removing
SIM cards to avoid the GSM/UMTS module damage.
Installation Conditions
The following installation conditions have to be met for proper installation:
2N VoiceBlue MAX
® is to be installed on a site with enough free space.
2N VoiceBlue MAX
® can be mounted on a horizontal surface or into a system
rack. It is possible to operate in another working position 2N VoiceBlue MAX
®
too, for a short time for servicing and testing purposes, for example.
Any excess of the allowed working temperature may not affect the 2N
®
function immediately but may result in faster ageing and lower VoiceBlue MAX
reliability. For the allowed working temperature and humidity ranges refer to
Section 5
2N VoiceBlue MAX
® is not designed for high-vibration environments such as
means of transport, machine rooms, and similar.
2N VoiceBlue MAX
® is not designed for dusty environments or places exposed
to high humidity and temperature changes.
2N VoiceBlue MAX
® may not be exposed to aggressive gases, acid and solvent
vapours, and so on.
2N VoiceBlue MAX
® is intended for indoor use. It may not be exposed to rain,
flowing water, condensing moisture, fog, and so on.
2N VoiceBlue MAX
® may never be exposed to direct sunshine or placed close to
heat sources (radiators).