ACS ALCOLOCK LR Programming manual

Troubleshooting manual
ALCOLOCK LR
ALCOHOL INTERLOCK
TM

Alcohol Countermeasure Systems Corp
60 International Boulevard
Toronto, Ontario M9W 6J2 CANADA
T [phone]
F [phone]
[email protected]
acs-corp.com
ACS, ALCOHOL COUNTERMEASURE SYSTEMS, ALCOLOCK, INTERTRACK and the “Molly” are
trademarks of Alcohol Countermeasure Systems (International) Inc. and are used under license. Alcohol
Countermeasure Systems is the trading style of Alcohol Countermeasure Systems (International) Inc.
© 2012 - 2015 Alcohol Countermeasure Systems
The information disclosed in this document is the valuable property of Alcohol Countermeasure
Systems and all copyright and other proprietary rights to this document are reserved. No
reproduction of this document is permitted without the prior written consent of Alcohol
Countermeasure Systems.

CONTENTS
Introduction....................................................................................................................1
Other required manuals................................................................................................1
Recall codes...................................................................................................................1
Permanent lockout codes.............................................................................................3
Error message troubleshooting tables........................................................................3
Test aborts................................................................................................................3
Battery and real time clock (RTC) ............................................................................4
Communication and voltage.....................................................................................4
If the ALCOLOCK LR device is not powering on........................................................5
Vehicle battery and hardware – troubleshooting table ..............................................5
Exchange procedures...................................................................................................6
HS exchange procedure...........................................................................................6
ECU exchange procedure........................................................................................6

ALCOLOCK LR1
INTRODUCTION
This manual describes recall and error messages that may display on the handset (HS)
of the ALCOLOCK™ LR alcohol interlock device. It will also provide troubleshooting
steps for incidents related to the vehicle battery, Electronic Control Unit (ECU) and the
HS – as well as ECU and HS exchange procedures.
ATTENTION!
• This manual is intended for authorized service technicians only
• If any vehicle components are not functioning, it is the client’s responsibility to have
the vehicle repaired before an alcohol interlock service appointment
OTHER REQUIRED MANUALS
• The ALCOLOCK LR device Instruction Manual provides information about the
general usage of the device
• The ALCOLOCK LR device Compliance Manual provides specic program
requirements
• The INTERTRACK™ Enterprise (ITE) application manual provides procedures for
ITE transactions and is for authorized technicians only
• The ALCOLOCK LR device Installation Manual provides install, monitoring and
removal procedures and is for authorized technicians only
RECALL CODES
The ALCOLOCK LR device enters a recall as a result of a program violation or a
technical / service incident. The HS will display Early Recall or Immediate Recall,
along with a recall code and the permanent lockout date. The client must return to an
authorized Service Centre before the permanent lockout date.
NOTE: Not all recalls will apply to every jurisdiction. Refer to the Compliance Guide.
CODE NAME DESCRIPTION
0 Failed stopped test Failed a breath test before starting the vehicle engine
1 Failed running test Failed a retest
2 Tach fault An acceptable breath test was provided and the vehicle
engine started, but the device did not detect a tach
signal
or
An acceptable breath test was provided and the vehicle
ignition key turned to the on position without starting
the engine
3 Sanction failed test Failed a breath test (high breath-alcohol content)
4 Consecutive failed tests Failed multiple breath tests in a row

TROUBLESHOOTING MANUAL 2
5 Missed retest Failure to comply to a retest request
6 Retest time-lapse fail Failure to comply to a pull over request (after failing a
breath test)
7 Start violation Vehicle engine started without providing an accepted
test (tampering)
8 Power disconnect (short) Vehicle battery disconnected once, over the set time
limit
9 Consecutive hum aborts Multiple breath test aborts, due to incorrect hum or a
technical incident
10 Log full (90%) Event log download required
11 Emergency override Emergency override feature activated
12 Ignition fault Vehicle engine was running, but the device did not
detect an ignition signal
13 Emergency override
(no code)
Emergency override feature activated
14 Power disconnect (long) The vehicle battery was disconnected multiple times,
over the set time limit
15 Third party maintenance
(TPM) code
TPM feature activated
16 Key violation The ignition key was left in the on position before
providing an accepted test
17 Combined failed test Failed a breath test (of any type)
18 Restricted driving The vehicle was operated during a restrictive driving
period
19 OBD2 technical error OBD II communication error
20 HS technical error Handset fault. Replace handset
21 ECU technical error ECU fault. Replace ECU
23 Multiple timed sanction BAC
fails
Several sanction fail tests provided within a certain
period of time
24 Multiple timed standing BAC
fails
Several standing fail tests provided within a certain
period of time
25 Combined power interrupt Total number of short and long power interruptions
exceeds the limit
26 Log memory almost full 95% Even log download required
27 Failed required test The result of the required test is above the threshold
28 Missed required test The required test has not been provided
29 Combined violations Combination of any 5 violations / occurrences
30 Camera error Camera fault. Replace camera

ALCOLOCK LR3
PERMANENT LOCKOUT CODES
A permanent lockout blocks the vehicle engine from being started until the ALCOLOCK
LR device is reset by the Service Centre. A permanent lockout results from a failure
to return to a Service Centre before the permanent lockout date displayed on the HS.
The HS will display Permanent Lockout, along with a recall code and the permanent
lockout date.
NOTE: In the event of a permanent lockout, contact the Program Service Coordinator for
instructions.
CODE DESCRIPTION
0 to 18 Failure to comply with an Immediate or Early Recall (refer to the “Recall
codes” section)
64 Missed a service date and the grace period to reschedule a service date
65 to 71 The reset / sub code 91:XX to 97:XX was entered and the lockout date expired
72 The reset / sub code 98:XX was entered and the lockout date expired
80 The reset / sub code 01:XX to 90:XX was entered and the lockout date expired
ERROR MESSAGE TROUBLESHOOTING
TABLES
Error messages appear when the HS is unable to process a breath sample, or when
there is a device hardware or vehicle battery incident. The following tables list error
messages, their causes and possible solutions.
NOTE: HS and ECU exchange procedures are provided at the end of this manual.
TEST ABORTS
NOTE: If a test abort persists, perform an HS exchange procedure.
MESSAGE DESCRIPTION POSSIBLE CAUSES POSSIBLE SOLUTIONS
Abort 30 Invalid blow-tube
temperature
Possible attempt to
circumvent the device
Signal drop abort
Take another test
Abort 40 Piston stuck in the rest
position
Dirty pump
Weak vehicle battery
Unplug the HS and
carefully shake it to loosen
the piston
Boost or charge the vehicle
battery

TROUBLESHOOTING MANUAL 4
Abort 50 Piston stuck in the red
position
Dirty pump
Weak vehicle battery
Unplug the HS and
carefully shake it to loosen
the piston
Boost or charge the vehicle
battery
Invalid
Sample 01
Invalid humidity reading Excessive moisture in
the HS
Possible attempt to
circumvent the device
Take another test
Invalid
Sample 04
Humidity temperature
error
Excessive moisture in
the HS
Possible attempt to
circumvent the device
Take another test
Try Again Unstable baseline Excessive breath-
alcohol content
Take another test
BATTERY AND REAL TIME CLOCK (RTC)
MESSAGE SOLUTIONS
ECU Lithium Battery Error Perform an ECU exchange procedure
HS Lithium Battery Error Perform an HS exchange procedure
ECU RTC Error Perform an ECU exchange procedure
HS RTC Error Perform an HS exchange procedure
COMMUNICATION AND VOLTAGE
MESSAGE DESCRIPTION POSSIBLE CAUSES POSSIBLE
SOLUTIONS
Communication
Error
No communication
between HS and ECU
Damaged or defective
HS cable
Damaged HDMI port on
HS or ECU
Change HS cable
(13001100)
Perform an HS or ECU
exchange procedure
ECU Voltage
Incorrect
ECU voltage above or
below limit
Bad ground connection
Bad vehicle battery
Defective ECU
Check the ground
source
Boost or charge the
vehicle battery
Perform an ECU
exchange procedure
Handset
Voltage Too
High
HS voltage over limit Problem with the vehicle
alternator
Start the vehicle
engine and check the
alternator voltage

ALCOLOCK LR5
IF THE ALCOLOCK LR DEVICE IS NOT
POWERING ON
NOTE: If the battery has been discharged more than twice, its integrity has decreased.
1. Inspect the battery posts for corrosion or loose terminal connections.
2. Using an automotive battery load tester, verify that the vehicle battery is around
12.66V. If the tester displays 10V or below, the vehicle battery must be replaced.
3. Check all wiring connections between the ALCOLOCK LR device and the vehicle,
including the ground connection.
VEHICLE BATTERY AND HARDWARE –
TROUBLESHOOTING TABLE
IF THEN
After Start Motor appears, the engine
cranks but will not start
Boost or charge the vehicle battery
The client must visit a mechanic
The HS display is blank The HS is in sleep mode; press any button to
activate
Unplug the HS from the connector and plug it in
again
Perform an HS exchange procedure
The HS display is blank (or Battery Voltage
Too Low is displayed) with no LED ash
Boost or charge the vehicle battery
The HS is stuck in the Wait screen Boost or charge the vehicle battery
Change the HS cable
Perform an HS exchange procedure
Relay Error is displayed Boost or charge the vehicle battery (there may
not be enough battery voltage to latch the ECU
relay)
Perform an ECU exchange procedure

TROUBLESHOOTING MANUAL 6
EXCHANGE PROCEDURES
To determine if an ECU or HS exchange procedure may be performed, refer to the
troubleshooting steps in this manual.
NOTE: During an HS or ECU exchange procedure, refer to the following manuals:
• The ITE application manual for ITE transaction procedures
• The ALCOLOCK LR Installation Manual for HS install procedure, completed on the HS
display
HS EXCHANGE PROCEDURE
1. Plug a new HS into the Calibration / Download Station, calibrate the new HS and
complete an HS exchange transaction under the client’s name.
2. Connect and activate the new HS in the client’s vehicle.
3. Do one of the following:
• If the original HS is still working, connect it to the Calibration / Download Station
and complete an HS return transaction under the client’s name
• If the original HS is not working, send it back to ACS. Label the HS: “DATA IN”
ECU EXCHANGE PROCEDURE
1. With a new ECU in the client’s vehicle (using either a new or original HS) connect
the HS to the vehicle and perform an HS install procedure (on the HS display).
2. When the HS install procedure is complete, plug the HS back into the Calibration /
Download Station and complete an interlock exchange transaction.
3. Activate the HS in the client’s vehicle.
4. With the original HS connected, select Service, enter the service code, then in the
Service menu, select Maintenance.
5. When Maintenance Completed appears, disconnect the HS.
6. Plug the HS into the Calibration / Download Station and perform an interlock
maintenance transaction.

TG-ENG-60-000270-D
© 2012 - 2015