
Problem Cause Solution
Thekeypadleverturnsafterenteringa
correct code but does not retract the latch.
The spindle is too short or has been cut
down too short.
PleasecalltheUNIONhelplineon
(+44) 0845 223 2124 for a replacement.
Thekeypadleverhandleslipswhen
withdrawing the latch.
The spindle may not be going into
the back of the keypad straight and is
restrictingitsmovement.
Ensure that the spindle is going into the
back of the keypad straight. If the problem
persists please call the UNION helpline.
Theleversarestifftoturnfromeitherside
of the door.
Ensure that no material is affecting the
rotation of the spindle followers and that
thespindleisnotcatchingonthecut-outin
the door.
If there is no material restricting the
rotation, To help reduce handle pressure
loosen the grub screw securing the handle
by¼turn.Repeatifrequired.
Problem Cause Solution
Thekeypadleverturnsfreelyafterentering
the code.
The unit has been incorrectly coded. Pleasereferto‘howtochangeyourcode
number’instructions.
The latch bolt is not securing when the door
is closed.
Thestrikeplate/keepsmaynotbeadjusted
correctlyorthedoormayhaveswollenor
twisted if in direct sunlight.
Checkthatthereisa3-5mmdoorgap
between the lock and strike.
Youcanalsoadjustthestrikeplate/keeps
inaccordancewiththemanufacturer’s
recommendations.
Theinsidehandleorkeypadleverdoes
not return to the horizontal position after
operation.
The grub screw has been done up too
tightly or the handle return spring has
broken.
Loosenthegrubscrewby1/4ofaturnuntil
it springs back. If after loosening the grub
screwtheproblempersists,Pleasecallthe
UNION helpline for assistance.
17 Troubleshooting
Installation Troubleshooting
After-installation Troubleshooting
Maintenance
Nomaintenanceoftheinternalpartsshouldbenecessary.Ifthelockisbeingusedonanexteriorapplicationitisadvisableto
periodicallyremovethekeypadandgivethecodingchamberalightspraywithaPTFEbasedlubricatingspray.
Do not use oil as a lubricant as it will cause excessive wear to the internal parts.
Guarantee : REFER TO UNION ONLINE WEBSITE
Disclaimer:Undernocircumstancesshouldthelockbedismantledasthiswillinvalidateourwarranty.
15