AVer SVC100 User manual

SVC100/500
User Manual

FCC NOTICE (CLASS A)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FEDERAL COMMUNICATIONS COMMISSION STATEMENT
NOTE- This equipment has been tested and found to comply with the limits for a Class Adigital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by tuning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.
CLASS A ITE
Class A ITE is a category of all other ITE which satisfies the class A ITE limits but not the class B ITE
limits. Such equipment should not be restricted in its sale but the following warning shall be included in
the instructions for use:
Warning - This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
EUROPEAN COMMUNITY COMPLIANCE STATEMENT
(CLASS A)
This product is herewith confirmed to comply with the requirements set out in the Council
Directives on the Approximation of the laws of the Member States relating to
Electromagnetic Compatibility Directive 2014/30/EU.
Warning - This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures to correct this
interference.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this documentation is subject
to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.

TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2017AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
The mark of Crossed-out wheeled bin indicates that this product must not be disposed of
with your other household waste. Instead, you need to dispose of the waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. For more information about where to drop off your waste equipment
for recycling, please contact your household waste disposal service or the shop where you
purchased the product.

CONTENTS
INTRODUCTION...................................................................................................................... 1
Features ..........................................................................................................................................................1
Package Contents...........................................................................................................................................2
INSTALLATION....................................................................................................................... 3
Getting Familiar with the SVC -Series.............................................................................................................3
Main System...............................................................................................................................................3
MIC .............................................................................................................................................................5
Camera.......................................................................................................................................................5
Remote Controller.......................................................................................................................................6
Connections.....................................................................................................................................................9
Connecting Monitors (HDMI Out)..............................................................................................................10
Connecting the Camera (Camera In)........................................................................................................10
Connecting the 2nd Camera (HDMI In)......................................................................................................11
Connecting the MIC (MIC In) ....................................................................................................................11
Connecting the LAN (RJ-45).....................................................................................................................12
Connecting the Power (DC 12V)...............................................................................................................12
Connecting PC (HDMI In/DVI In) ..............................................................................................................13
Connecting the Audio (Audio In/Out) ........................................................................................................13
USB Storage (USB Ports).........................................................................................................................14
Install Cable Retainer................................................................................................................................15
CAMERA AND MICROPHONE INTRODUCTION .................................................................... 16
Using the Camera..........................................................................................................................................16
Infrared Sensor (IR).......................................................................................................................................16
Positioning the MIC .......................................................................................................................................17
AVER SVC WIZARD SETUP .................................................................................................. 18
Start ..........................................................................................................................................................18
Language..................................................................................................................................................19
Site Name.................................................................................................................................................19
Network Setting.........................................................................................................................................19
Public IP Configuration (Outside of Firewall): ...........................................................................................20
Private IP Configuration (behind firewall port forwarding):........................................................................21
SIP Settings..............................................................................................................................................23
AVER SVC OPERATION ........................................................................................................ 26
Before You Begin ..........................................................................................................................................26
Home Screen.................................................................................................................................................26
Configuration Icons...................................................................................................................................26
Camera and MIC Icons.............................................................................................................................27
WAN Address ...........................................................................................................................................27
Real-Time Clock .......................................................................................................................................27
System Info....................................................................................................................................................28
Dial ................................................................................................................................................................29
Hang up the call........................................................................................................................................30
Video Layout.............................................................................................................................................31

Phonebook ....................................................................................................................................................32
Group........................................................................................................................................................32
New Site (Contact in Phonebook).............................................................................................................38
Contacts List.............................................................................................................................................42
SFB Contacts............................................................................................................................................42
Online Phonebook ....................................................................................................................................42
Favorite.....................................................................................................................................................43
Call History....................................................................................................................................................44
Settings..........................................................................................................................................................46
Call Settings..............................................................................................................................................46
System Settings........................................................................................................................................49
Administrator.............................................................................................................................................51
Monitor......................................................................................................................................................55
Date and Time ..........................................................................................................................................56
Reset System............................................................................................................................................58
License......................................................................................................................................................59
Default Layout...........................................................................................................................................60
Video/Audio...................................................................................................................................................61
Camera.....................................................................................................................................................61
2nd Camera Setting..................................................................................................................................64
Microphone...............................................................................................................................................66
Video/Audio Codecs .................................................................................................................................68
Network .........................................................................................................................................................69
LAN Configuration.....................................................................................................................................69
IPv6...........................................................................................................................................................72
Advance Network......................................................................................................................................74
Firewall......................................................................................................................................................75
SIP............................................................................................................................................................76
SIP Configuration......................................................................................................................................79
Gatekeeper...............................................................................................................................................84
Skype For Business..................................................................................................................................87
RTMP........................................................................................................................................................88
Test Utilities ..............................................................................................................................................88
WEB CONFIGURATIONS....................................................................................................... 90
Using the WebTool........................................................................................................................................90
Phonebook ....................................................................................................................................................93
Edit and Save............................................................................................................................................93
Download Phonebook Entries...................................................................................................................94
Upload Phonebook Entries .......................................................................................................................94
Download Call History Entries ..................................................................................................................94
LDAP Setting ............................................................................................................................................95
Online Phonebook ....................................................................................................................................95
Upload Files Setting (Group Call Only).....................................................................................................96
General Setting..............................................................................................................................................97
Enable Record..........................................................................................................................................97
Dual Stream Bandwidth Adjustment .........................................................................................................97
Update System .........................................................................................................................................98
EZ Join......................................................................................................................................................99

Customized Logo and Boot Animation ........................................................................................................100
TROUBLESHOOTING.......................................................................................................... 101
Audio ...........................................................................................................................................................101
Video/Display...............................................................................................................................................101
Network .......................................................................................................................................................102
Others..........................................................................................................................................................104
SCENARIOS FOR LAN CONNECTION................................................................................. 105
Public IP Configuration (Outside of Firewall)...............................................................................................105
Private IP Configuration (Behind Firewall with Port Forwarding).................................................................106
H.460 Gatekeeper with Firewall Traversal ..................................................................................................107
REMOTE CONTROL BATTERY SAFETY INFORMATION .................................................... 109
LIMITED WARRANTY.......................................................................................................... 110
Limitations of Warranty................................................................................................................................110
Disclaimer of Warranty ................................................................................................................................110
Limitation of Liability ....................................................................................................................................111
Governing Law and Your Rights..................................................................................................................111

1
Introduction
Thank you for choosing SVC which offers professional videoconferencing experience.
SVC give you the latest technologies; slim form factor, flexible integration options and backward
compatibility to most videoconferencing install bases. It makes any business meetings and special
events much more reliable, effective, and secure.
Features
SVC100 is an endpoint, SVC500 is a 6 ways MCU, both support multipoint license for up to 4 / 6 /
8 / 10 / 16 sites
Support H.323, SIP standards, SIP TLS, Microsoft Lync 2013, Skype for Business 2015
communication protocols
Mixed protocols between H.323, SIP, Microsoft Lync 2013, Skype for Business 2015
Real Time Messaging Protocol (RTMP) for Live streaming (Video and data over the Internet to
RTMP server)
Support Dual camera & presentation (Site by Site view)
Support full content sharing experience (send and receive) at 60fps, send content from DVI-I or
VGA
Dual monitor support via HDMI1 and HDMI2
Support CIF (352x240) up to Full HD (1920x1080 60fps) video call
SVC100/SVC500 with PTZ camera is 18x zoom PTZ camera with 2Mega COMS sensor
Include one microphone array, much better audio pick up than competitor offering
10/100 and Gigabit Ethernet; video bandwidth from 64Kbps to 4Mbps
Support IPv4/IPv6 and Wake-on-LAN (WOL)
User-friendly on screen operation, support up to 22 languages
Support Phonebook download, upload and edit
Call history lookups of received, placed and missed calls, allow directly saving it to favorite
contact list
Support H.460 Gatekeeper for NAT and firewall traversal
G.722.1C* wideband support
Infrared (IR) remote control has power button; system supports remote API for AV integration
Secure communication using AES 128bit encryption
32G internal storage capacity for recording function (actual formatted capacity may be less)
*:G.722.1/G.722.1C, licensed from Polycom®

2
Package Contents
The following items are included in the package. Please check if each item is available before using.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
1. Main System
2. Camera
3. Microphone
4. Remote Controller
5. Power Adapter
6. Power Cord
7. VGA Cable
8. DVI to VGA Converter
9. Mini Din 8 pin MIC Cable
10. HDMI Cable x 2
11. Camera Cable
12. RJ-45 Cable
13. Warranty Card
14. Quick Installation Guide
15. Back Panel Label
16. Button Cell Batteries
17. Cable retainer
The power cord will vary depending on the standard power outlet of the country where it is sold.

3
Installation
Getting Familiar with the SVC -Series
SVC includes Main System, MIC, Camera and Remote Controller.
Main System
Front Panel:
(2) (3)
(1)
Name
Function
(1) LED Indicator
Show the status of LAN connection.
- Solid Green: LAN connection is successfully
- Flash Green: Data transmission is processing through the LAN
connection.
(3) USB Port
To connect the USB storage for system log saving and FW upgrade.
(2) POWER Button
Press this button to turn on/off main system.
- Red: power off
- Blue: power on

4
Back Panel:
OUTPUT
INPUT
(1) (2) (3) (4) (5) (6) (7) (8) (9)
Name
Function
(1) LAN Port
Use the RJ-45 Ethernet cable to connect an IP-based network to the LAN
port.
(2) USB Port
To connect the USB storage for system log saving and FW upgrade.
(3) HDMI-2 Port
Connect the HDMI cable to the HDMI-2 output port located on the back
panel, and connect the other end of HDMI cable to a display device to output
both video and audio signal. In dual screen configuration, the output screen
connected to this port will be set up to secondary screen automatically.
(4) HDMI-1 Port
Connect an HDMI cable from the HDMI monitor to HDMI-1 output port
located on the back panel. The HDMI interface allows you to transmit both
audio and video signals over a single cable (HDMI cable). In dual screen
configuration, the output screen connected to this port will be set up to
primary screen automatically.
(5) AUDIO OUT Port
Use to connect the main system to external speakers or amplifiers for audio
signal output.
(6) MIC IN Port
Receive audio signal from MIC device via a mini din 8 pin MIC cable.
(7) AUDIO IN Port
Receive audio signal from an external audio source through the audio cable.
(8) HDMI IN(for 2nd
Camera)
To connect 2nd camera via a HDMI cable.
(9) CAMERA IN Port
Connect the camera to the main system via a camera cable.
(10) HDMI Input
Connect an external HDMI source as an input via this port.
(11) DVI IN Port
Using the DVI to VGA connector to transfer the DVI to VGA interface and
through the VGA cable connects to the PC or NB.
(12) POWER Port
Connect the power supply cord and adapter to the power port located on the
back panel. And connect the other end of the power cord to a suitable power
outlet.