Evolis Tattoo Operator's manual

1
Welcome
To The World of Evolis Card Printer Products!
Congratulations on making the Tattoo printer your choice!
Please read carefully this Operating Guide before installing your printer.
It is a quick guide to help you to use your Tattoo Card Printer.
May 2003 © Evolis Card Printer. All rights reserved.
No part of this document may be reproduced by any method, either mechanical, electronic,
photographic, or otherwise without prior written permission from Evolis Card Printer.
All information contained in this document is subject to changes without prior notification.
Rev.1.1

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Printer description ................................................... 3
Printer connection.................................................... 4
Driver installation .................................................... 5
Indicators .............................................................. 6
Cards loading ......................................................... 9
Ribbon loading ..................................................... 11
Cleaning ............................................................. 12
Cleaning of the printer interior ...................................... 12
Cleaning of the print head .......................................... 13
Maintenance of the cleaning roller ................................. 14
Help & Support ..................................................... 15
Summary table

3
Thermal Transfer Print Head For printing cards
Media Thermal Transfer Monochrome Ribbon
Control Panel Shows the printer activity
Push Button Shows power ON/OFF and clears error
Cleaning Roller Removes dust before printing the cards
Cover Button Opens the cover
Card Feeder Holds the cards before printing
Electrical Connector For connecting the printer to the power supply
USB Port (optional) Enables data to be received and sent from and to the computer
Parallel Port (standard) Enables data to be received and sent from and to the computer
Serial Port (optional) Enables connection to a keyboard
Printer description
IMPORTANT !
The printer must be placed on a flat surface, in a dust free environment.
It is essential to be able to access the printer from all sides for its installation.
A
B
C
D
E
F
G
H
I
J
K

Printer connection
4
IMPORTANT !
To disconnect the printer, pull the plug out of the socket which must remain
easily accessible.The printer must be connected to an electrical wiring properly
installed and equipped with an earth socket.
Use only the printer power supply provided by Evolis.
IMPORTANT !
La mise hors tension de ce produit se fait par le retrait de la fiche secteur qui
doit rester accessible. Ce produit doit être raccordé à une installation électrique
correctement protégée et équipée d’une terre.
Utiliser uniquement l’alimentation de l’imprimante fournie par Evolis.
IMPORTANTE !
Para desconectar este aparato quite el enchufe del conector, éste debe permanecer
fácilmente accesible. Este aparato debe estar conectado a una instalación eléctrica
correctamente protegida y con toma de tierra.
Utilizar unicamente la alimentación de la impresora suministrado por Evolis.
WICHTIG !
Um den Drucker vom Netz zu trennen, soll einfach der Netzstecker aus der Steckdose
gezogen werden. Der Drucker selbst soll ausschließlich an einer geeigneten
Stromquelle mit korrekter Erdung angeschlossen werden.
Nur die mit dem Evolis Drucker belieferten Stromversorgung und Stromkabel benutzen.

Install the driver
5
Before using the Tattoo printer, you must install its driver.
The Tattoo operates under Windows 95/98/2000, Me, NT 4.0 or Xp.
The enclosed CD-Rom includes a utility which automates the installation of the
printer driver. This utility installs the suitable driver for your computer
configuration.
To install the Tattoo Windows Driver, please proceed as described below:
NOTE !
For further information or if the installation program does not run automatically,
refer to the User’s Guide supplied on the CD-Rom.
Insert the CD-Rom in your
computer CD drive.
The program runs
automatically.
Click on the menu
“Driver Installation” .
The driver installation runs
automatically.

There is a control panel on the front of the printer with four LED’s. Each is
associated to a symbol showing the Tattoo activity during printing or/and
personalizing of the magnetic stripe.
The lights show:
The control panel LED’s are in either of the following conditions:
The push button allows re-initialization in case of:
Indicators
6
Push button
Magnetic encoding error
SWITCHED OFF
SWITCHED ON
FLASHING
Cleaning cycle required
No card
in feeder
Ribbon is
finished

MECHANICAL PROBLEM

MAGNETIC ENCODING ERROR

CARD EJECTION
It also allows:
- Printing of a test card
- Running of a cleaning cycle
- Switching off of the printer
Push button

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Indicators
PRINTER READY
END OF RIBBON
NO CARD
PROCESSING
The printer is ready to process
Note: After 10 minutes without activity, the
printer returns to the sleep mode. All the LED’s
turn off. To re-activate power, push one second
on the button.
The printer is receiving data.
There is no ribbon inside the printer.
The ribbon is finished.
The ribbon has been incorrectly installed.
Printing will start again after the ribbon has
been checked out.
There is no card in the feeder.
The feeder has been incorrectly installed in
the printer.
Press on the push button for one second.
Printing will start again after the feeder has
been checked out.
The magnetic stripe card orientation in the
feeder is incorrect.
The type of encoding is incorrectly set (HICO
or LOCO).
The encoding data does not comply with ISO
7811 Norms.
Press one second on the push button. The
current magnetic encoding job will start again.
If the problem still occur, call for technical
assistance.
Refer to the following conditions to determine the status or current activity of
your printer.
MAGNETIC ENCODING ERROR

A cleaning cycle is required.
See Cleaning section for more information.
A card is jammed inside the printer.
A mechanical part is defective inside the
printer.
Press one second on the push button. If the problem
still occur, call for technical assistance.
The printer is waiting for a card to be
manually inserted in the feeding mouth.
The printer is waiting for the card to be
taken out of the feeding mouth.
Note: the next printing job will be stopped until the
card is removed from the feeding mouth.
The print head system is cooling down.
Note: Printing stops. The pending printing job starts
again automatically after a few seconds.
The printer cover is opened.
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COOL DOWN MODE
PRINTER COVER OPENED
MECHANICAL PROBLEM
CARD INSERTION SIGNAL
CARD TO BE TAKEN OUT
PRINTER CLEANING ALERT
Indicators

9
Cards loading
The Tattoo printer works in three different card loading modes which
can be selected through the printer driver in the “Main” tab:
Feeder Cards are taken automatically from the feeder
Manual feed Cards are manually inserted one by one by the
operator in the feeding mouth at the front
of the printer
Auto select Printer works automatically either from the feeder
or the feeding mouth depending of where
the cards are detected.
Load the cards from feeder
Press the spring system
down inside the feeder
and insert the cards as
shown (100 cards max.
0.76mm – 30mil)
Remove the feeder from
the printer as shown.
Replace the feeder in the
printer.

IMPORTANT !
Advice about selecting cards:
• Only use the types of card which comply with the Tattoo printer specifications.
• Do not touch the surface of the cards ; the printing quality depends upon this.
• Do not use damaged, folded or embossed cards.
• Always store blank cards in a clean, dust free location
Card thickness:
• The Tattoo printer accepts automatically cards from 0.25mm (10mil)
to 0.76mm (30mil) thickness.
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Insert a card in the feeding
mouth. The card will be
automatically taken in.
Note: The side to be printed
must be facing top.
Load the cards manually
Cards loading

Ribbon loading
11
IMPORTANT !
The color of the ribbon is selectable through the printer driver in the
“Main” tab.
The ribbon must be correctly installed for the printer to function. Only use Evolis
ribbons. Evolis accepts no responsibility if the printer is damaged following the
use of an unapproved ribbon.
Remove the ribbon from
its packaging.
Open the printer cover by
pressing on the cover
button, then pivoting it.
Install the ribbon in the
printer as shown.
Then, close cover.

Cleaning
12
Remove ribbon from the
printer. Then, close cover.
Press a second the push
button from the printer
control panel.
Insert a cleaning card in the
printer as shown.
The cleaning runs
automatically.
Cleaning of printer interior
Use the pre-saturated cards (UltraClean Cleaning Kit Part Number: A5011)
Cleaning cycle: every 500 cards.
The Tattoo printer is fitted with a cleaning alert, which is activated every 500
inserted cards. The cleaning alert LED’s switches on.
If you do not clean the printer while this LED is switched on, it will start flashing
after another 100 cards has been inserted.
After performing a cleaning cycle, wait 2 minutes for the cleaning
fluid to evaporate completely before using the printer again.
IMPORTANT !
Protect the validity of the print head warranty!
If the cleaning cycle is not performed before the 600th card is printed,
the print head warranty is void.

After performing a cleaning cycle, wait 2 minutes for the cleaning fluid
to evaporate completely before using the printer again.
IMPORTANT !
The print head is a fragile component.
To avoid damaging it:

Never put the print head in contact with pointed and/or metal objects.

Avoid touching the print head surface with the fingers.

Always unplug the printer from the power supply before cleaning the print head.
Cleaning
13
Open the printer cover
and locate the print
head.
Switch the printer off. Then, gently rub the
swab along the print head for a few
seconds.
Cleaning of the print head
Use the swabs (UltraClean Cleaning Kit Part Number: A5011)
Cleaning cycle: every 600 cards (typically before inserting a new ribbon).

Maintenance of the cleaning roller
Use the cleaning cloths (UltraClean Cleaning Kit Part Number A5011)
Cleaning cycle: every 100 cards.
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After performing a cleaning cycle, wait 2 minutes for the cleaning fluid
to evaporate completely before using the printer again.
Open the printer cover.
Remove the ribbon if
present and remove the
cleaning roller.
Remove dust by rubbing
gently with the cloth
over the whole roller
surface.
Once dry, replace the
roller in the printer, then
close cover.
Cleaning

Help & Support
15
evolis.com
If you need some help, the Evolis Web Site will offer you some
technical information in the Support & Services section.
This section provides drivers, firmware, software downloads, instruction
manuals, and gives answers to frequently asked questions (F.A.Q.).
The information below will help you to solve possible problems that
can occur when using your printer and help you to solve printing
quality issues.
A blank card is ejected from the printer
1. Check the ribbon
• Check that the ribbon is not finished or cut. Replace or reinstall the ribbon, if
necessary.
2. Check the printer cleanliness.
• Clean the cleaning roller.
3. Check the printer interface cable
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
4. Elements of the print head may be damaged.
• Print a test card
If the test card does not print, contact an Evolis Reseller for a replacement print head.
The print quality is not satisfactory
1. Check the printer cleanliness.
• Clean the print head.
2. The contrast settings must be modified
• Increase the contrast settings in the printer driver configuration.
3. The type of card used may be inappropriate
• Check if the type of card used has the required specifications.
• The texture of the card is rough or not perfectly flat.
• Print test with another type of card.

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Partial or incorrect printing
1. Check the settings defined for the printing
• Check that no element of your page setup is outside the print margins
• Check the orientation of the selected document in the printer driver
configuration (Landscape or Portrait)
2. Check the printer interface cable
• If unusual characters print, check that you are using the interface cable
appropriate to your printer.
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
3. Check the printer cleanliness
• Clean the inside of the printer, the cleaning roller and the print head if necessary.
4. Check the cards cleanliness
• Check that the cards are stored in a dust-free location.
5. Check the print head cleanliness
• See the procedure for cleaning the print head in the “ Cleaning ” section.
6. Check the ribbon
• Its location in the printer
• Its correct winding path
7. Check the print head
• If white horizontal lines appear on the card, some print head elements may
be clogged or damaged.
• Clean the print head
• If the problem is not solved after cleaning, contact an Evolis Reseller for a
replacement print head.
Contacting an Evolis Reseller
If the suggestions given in the previous section do not enable the
problem(s) to be solved, contact your local Evolis Reseller.
When you call an Evolis Reseller, you must be near your
computer and be ready to supply the following information:

The type and the serial number of your printer

The type of configuration and the operating system you are using

A description of the incident that occurred

A description of the steps you have taken to solve the problem
For further information about the Tattoo printer, the supplied CD-Rom
contains a User’s Guide as a PDF format. You can display this guide or
print it.