HunterDouglas Duette Parts list manual

Installation •Operation •Care
Duette Honeycomb Shades
Hard-Wired Motorized Lifting System

CONTENTS
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364
Getting Started:
Mounting Types And Window Terminology....................... 1
Installation Components Needed .................................... 1
Power Supply Requirements .......................................... 3
Product View ................................................................ 4
Installation:
Mount The Installation Brackets — Inside Mount ............ 5
Mount The Installation Brackets — Outside Mount.......... 6
Install The Shade .......................................................... 7
Attach Hold-Down Brackets ........................................... 7
Test The Shade ............................................................. 8
Operation:
Operate The Shade ....................................................... 8
Troubleshooting ............................................................ 9
Care:
Cleaning Procedures ................................................... 16
Removing The Shade................................................... 17
Appendix:
Laying Out The Wire.................................................... 18
Wiring For The Platinum™Technology Wall Switch ........ 19
Calibrating The Shade ................................................. 21
Setting And Clearing Intermediate Positions .................. 22
© 2009 Hunter Douglas Inc.
® Registered trademark of Hunter Douglas Inc. ™ Trademark of Hunter Douglas Inc.
Radio Frequency FCC Compliance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.■
Increase the separation between the equipment and receiver.■
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.■
Consult the dealer or an experienced radio/TV technician for help.■
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

GETTING STARTED
1
Thank you for purchasing Hunter Douglas Duette®Hard-Wired Motorized honeycomb shades.
With proper installation, operation, and care, your new shades will provide years of beauty and
performance. Please thoroughly review this instruction booklet before beginning the installation.
Mounting Types And Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Installation Components Needed
Duette Hard-Wired Motorized shades ship with a motor ONLY,
unless a power supply, the Platinum™wall switch and remote
control are specified at the time of ordering.
If you are using an alternative home automation solution,
please refer to the Appendix and the Troubleshooting section for
information concerning wire layout and setting shade positions.
Check the packaging to be sure you have all the components needed to install
your shade. Keep the packaging until the shades perform to your satisfaction.
Required Components
Installation Brackets.
■The number of brackets required varies
with shade width, as shown in the table.
IMPORTANT: For illustration purposes, the 3/8" and 3/4"
installation brackets are shown throughout the following instructions.
Installation using the 11/4" brackets follow these same procedures.
Optional Components
■Extension Brackets. Extension brackets can add up to 31∕2" of
clearance for outside mounts. If ordered, there should be the same
number of extension brackets as installation brackets.
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sills and
jambs are called the
“window casement.”
Molding
Top Sill
Bottom Sill
Jamb Jamb
Shade
Width
Brackets
Required
12" – 38" 2
381/8" – 72" 3
721/8" – 106" 4
1061/8" – 140" 5
1401/8" – 174" 6
11/4"
Installation
Bracket
3/8" & 3/4"
Installation
Bracket
Extension
Bracket

2
GETTING STARTED
■Spacer Blocks. Each spacer block projects the installation bracket 1∕2"
away from the mounting surface. If ordered, there should be a maximum
of three spacer blocks per installation bracket for standard and oversized
headrail systems.
■Hold-Down Brackets. Hold-down brackets secure the bottom rail
from movement (i.e. often used in French door applications).
■24V DC Power Supply (3-Amp or 4-Amp). The number of power
supplies required varies with the number of installed shades.
A 3-amp power supply provides power for up to 2 shades.
➤
An 4-amp power supply provides power for up to 4 shades.➤
■Platinum™Technology Wall Switch. The wall switch is one type of
“controller” available for motorized shades. One wall switch per shade is
recommended. In addition to operating shades UP
▲ and DOWN ▼, two
preset stops may be programmed using the wall switch.
Remote Control.
■Remote control operation is available with the
Platinum Technology remote control. (Note: The Platinum Technology
wall switch must be installed.)
■14AWG-3 Conductor + Ground Wire (only 2 conductors are used for
low voltage systems). Hunter Douglas recommends 14 gauge-3 conductor
wire plus ground wire (14/4) be run from every window location to a central
location (aka “homerun”) for every installation, when pre-wiring a project.
This gauge wire meets or exceeds most of the power criteria required for
various products. Wire is not supplied, but is available at your local hardware store.
IMPORTANT: If you are unsure as to local electrical codes, consult a low-voltage installer
or a certified professional. Consult a home automation professional if integrating to a home
automation system.
Tools And Fasteners Needed
Flat blade and Phillips screwdriver
■Level■
Measuring tape and pencil■
Wire Stripper■
Power drill,■3/32" drill bits,
and a 1∕4" hex driver
ACADAPTER
HunterDouglas
WINDOW FA S HI ON S
Model:
TR70A24
PCN:2950725000
Input:
100-240V~1.5A 50-60Hz
Output:24V-3A
CAUTION:
FORINDOOR USE ONLY.
Foruse with Informtaion
Tec hnologyEquipment
UL
®
C U S
LISTED
CONCONELECTRIC CO.,L
TD .
S/N
DC Output
ON
POWER
OFF
24V/4.2APOWER SUPPLY
4 Amp
3 Amp
Up
Down

GETTING STARTED
3
In addition, you will need fasteners designed to work with your specific mounting surface(s).
#6 Hex Head Screws (Provided).
■Two 11∕2" screws are provided per installation bracket.
Longer Hex Head Screws (Not Provided).
■If using spacer blocks, use a #6 screw long
enough for a secure attachment.
Wall Anchors or Expansion Bolts (Not Provided).
■If mounting into drywall, you will need
wall anchors or expansion bolts to ensure a secure installation.
Speed Nuts and Screws (Provided).
■Extension brackets come with screws and speed nuts.
Power Supply Requirements
Check to be sure you have the correct number of power supplies for the installation.
■
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
WARNING: Do not cut the AC power
cord on the back side of the power
supply. Serious injury or death may
result. Also, electric shock and/or a fire
hazard may occur.
With the power supply
■
unplugged, snip off
the plastic connector
attached to the DC
output cord on the front
of the power supply.
■Strip the 4-amp power
supply sheathing back and
trim down the bare wire, since
it is not used. Strip the ends
of the other two wires.
Speed Nut
And Screw
(Provided With Each
Extension Bracket)
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
For Use With Spacer Blocks
(Not Provided)
Wall Anchor Or
Expansion Bolt
(Not Provided)
12V / 8.3A POWER SUPPLY
MODEL:EX100B-12F-F030
P/N:2950724000
U.S.PatentNos. 4,450,027;4,631,108;5313,999;
MADE IN TAIWAN
UL
®
C US
LISTED
RP98420459
120VAC
60Hz
2.5A
BACK
DO NOT Cut The AC Power Cord
Cut The DC Connector From The Front,
Output Side Of The Power Supply
DC Output
POWER
OFF
ON
24V/4A POWER SUPPLY
FRONT
24 V
4-Amp
3-Amp
AC ADAPTER
HunterDouglas
WIND OW FA S HION S
Model:
TR70A24
PCN:2950725000
Input:
100-240V~1.5A50-60Hz
Output:24V-3A
CAUTION:
FORINDOOR USE ONLY.
For use with Informtaion
Tec hnology Equipment
UL
®
C U S
LISTED
CONCONELECTRIC CO.,LTD .
S/N
Positive (+)
Negative (-)
Wire From Front
Of DC Power Supply
Bare wire is not used. Trim.
Sheathing

4
GETTING STARTED
Product View
Pocket
Ferrule
Bottom
Rail
Motor
Lift
Set
Headrail
Installation Brackets

INSTALLATION
5
Mount The Installation Brackets — Inside Mount
Measure 2" in from each jamb for bracket location.
■
If more than two installation brackets came with your order, space additional brackets➤
evenly between the two end brackets and mark their location.
Mark the location of the screw holes.■
IMPORTANT: Be sure the installation
brackets do not interfere with where the
wire exits the wall or window casement.
If necessary, move the brackets to
accommodate the wire.
The depth required for minimum
➤
mounting or fully recessed mounting
will vary depending on the type of
bracket and fabric pleat size. Refer to
the chart for depth requirements.
Typically, fully recessed inside mounting is best for
➤
energy efficiency.
Use a
■3∕32" drill bit to drill holes for the mounting screws.
IMPORTANT: If you are fastening the installation brackets to
drywall, be sure to use wall anchors and follow the instructions
provided with the anchors. (Anchors not provided.)
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other. Shim the brackets if
necessary. (Shims not provided.)
Fasten the installation brackets to the mounting surface using the hex head screws provided.
■
CAUTION: The motor wire must be long enough to reach the wire coming from the
switch, but not so long that it could become entangled with the shade’s moving parts. Trim
excess wire.
Space Evenly Space Evenly
JambJamb
2" 2"
Installation Brackets
Depth Chart For Bracket Placement
Fabric
Pleat Size Minimum
Minimum Depth For
Fully Recessed
(Fabric will be flush
with the front of the
sill when raised.)
3/8" and 3/4"
Pleat, Double
Honeycomb,
Phenomena™
Triple
Honeycomb
11/8" 21/4"
11/4" Pleat 17/8" 31/2"
2"
See
Depth Chart

INSTALLATION
6
Mount The Installation Brackets — Outside Mount
The motor wire must be long enough to reach the wire coming from the switch, but not so
■
long that it could tangle with the moving parts inside the headrail.
Trim off any unneeded length and store excess wire in between the headrail and the
➤
installation bracket.
Center the headrail over the window opening at the desired height. Use a pencil to lightly
■
mark each end of the headrail.
Measure and mark 2" in from each end of the headrail.
■
CAUTION: The motor wire must be long enough to reach the wire coming from the
switch, but not so long that it could become entangled with the shade’s moving parts. Trim
excess wire.
If more than two installation brackets came with your order, space additional brackets
➤
evenly between the two end brackets and mark their location.
■Center each installation bracket on the marks
and locate where to drill the screw holes.
IMPORTANT: The front edges of the installation
brackets must be level and aligned to each other.
A minimum 1
➤1/2" flat vertical height is
required from the top of the window sill
opening to the top, back of the installation bracket.
The top of the installation brackets should be at the height where you want the top of the
➤
headrail to be located, and on the same level.
Using a
■3∕32" drill bit, drill holes for the mounting screws.
CAUTION: The rear of the blocks/brackets must be flush against a flat mounting surface.
Do not mount brackets on curved molding.
Fasten the installation brackets to the mounting surface using the hex head screws provided.
■
IMPORTANT: If you are fastening the installation brackets to drywall, be sure to use wall
anchors and follow the instructions provided with the anchors. (Anchors not provided.)
2" 2"
Space EvenlySpace Evenly
Headrail End Marks
Window Opening
End Of
Headrail
Mark
2"

INSTALLATION
7
■If using spacer blocks, fasten these to a flat vertical
mounting surface with two screws long enough for
a secure installation. (Screws not provided.)
The solid side of the spacer blocks faces the
➤
mounting surface.
Use a maximum of three spacer blocks per
➤
installation bracket.
■When using extension brackets, attach an installation bracket
to the underside of each extension bracket using the
provided screws and speed nuts.
Install The Shade
Insert the bottom back edge of the headrail into the
■
bottom groove on the installation brackets.
Rotate the headrail up until the top edge snaps
■
into place.
CAUTION: Be careful not to trap any fabric
between the headrail and the installation brackets.
Place any excess wire behind the headrail.
■
The wire can be held in place by packing it➤
between the back of the headrail and the
installation bracket.
Attach Hold-Down Brackets
Hold-down brackets can only be used on outside mounted shades.
Lower the shade and place the pins from the hold-down
■
brackets into the bottom rail end caps.
On the mounting surface, mark the bracket hole locations.
■
Check that the brackets are level and attach them to the■
mounting surface using two screws.
IMPORTANT: Disconnect the bottom rail from the hold-
down brackets before raising the shade.
1/2"1/2"
Spacer
Block
Extension
Bracket
Speed
Nut
Excess
Wire
Headrail
Installation Bracket

OPERATION
8
Test The Shade
CAUTION: To prevent accidental short circuits and avoid
possible component damage, do not plug the power supply
into the wall outlet until the wiring connections are complete.
Connect the wire leads from the shade to the
■
power supply.
Plug the power supply into an outlet.
■
Turn the power switch to the ON position.■
The shade should immediately begin to lower. If not,➤
unplug the AC power, reverse the connections, and
replug the power into an outlet.
CAUTION: When raising the shade for the first time,
observe If the bottom rail raises evenly. If not, check that
the headrail is level. Shim the brackets to level the headrail, if
necessary.
If the headrail is level, but the bottom rail is uneven, see the Troubleshooting section,
Adjusting The Bottom Rail’s Upper Position on page 15.
Operate The Shade
Platinum™Technology Wall Switch Operation
For information regarding operation and programming
of the Platinum™Technology wall switch, refer to your
Platinum Technology Wall Switch Guide For Hard-Wired
Systems.
Platinum Technology Remote Operation
For information regarding operation and programming of the
Platinum Technology remote control, refer to your Platinum
Technology Remote Control Guide.
Third Party Remote Control Operation
Third party infrared (IR) remote controls (i.e. unversal remotes)
can be used to operate Duette®Hard-Wired Motorized
honeycomb shades wired directly to a Platinum Technology
wall switch. These remotes can “learn” the commands
necessary to raise or lower motoirzed shades.
Wires From
Shade
Power Supply
24V / 4.2A POWER SUPPLY
MODEL:EX100B-240F-F030
P/N:2950724000
U.S.PatentNos. 4,450,027;4,631,108;5313,999; 5,320,154
MADE IN TAIWAN
UL
®
C US
LISTED
RP04261805
120VAC
60Hz
2.5A
PLAT I N U M™T E C H N OL O G Y
Wall Switch Guide
For Hard-wired Systems
for PowerRise® , PowerGlide® 2.0, PowerTilt™a nd
select Hard-Wired Mot orization systems
Guide
Remote Control
PL A TI N U M ™TE C H N OL O G Y