HYOSUNG TNS MS500EL User manual

MS500EL
Operator Manual
V01.00.00

In this document, a licensed product of HYOSUNG TNS. INC (“HYOSUNG”) is described. MONiSAFE is a
trademark of HYOSUNG.
Under the terms and conditions of an agreement you have with HYOSUNG, where creation of
derivative works, modifications or copies of this HYOSUNG copyrighted documentation is permitted,
HYOSUNG’s copyright notice must be included.
As new technology, components, software and firmware become available, HYOSUNG reserves the
right to change specifications without prior notice.
All features, functions and operations described in this document may not be marketed by HYOSUNG
in all parts of the world. In some instances, photographs are of equipment prototypes. sold by
HYOSUNG in all regions worldwide. Therefore, before using this document, contact with your
HYOSUNG representative or HYOSUNG office for information that is applicable and current.
HYOSUNG Proprietary Information – not to be disclosed or reproduced without written consent.
© 2022 HYOSUNG TNS. INC,, Seoul, Korea. https://hyosung-tns.com.
All Rights Reserved

MS500EL
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
3
Table of contents
Introduction
Audience................................................................................................................................................................5
About This Document........................................................................................................................................... 5
Safety precautions ................................................................................................................................................6
Abbreviations ........................................................................................................................................................9
Document revisions............................................................................................................................................ 11
Description of Product
MS500EL Specifications..................................................................................................................................... 12
Name of Each Portion......................................................................................................................................... 15
Control Electronics (CE, PC) ............................................................................................................... 16
Customer Operation ............................................................................................................................17
Bill Recycle Module (BRM36N) ...........................................................................................................18
Control Board (TCR PNC) ...................................................................................................................20
Power Supply ......................................................................................................................................21
Operation
Locking Device – KABA 252/552 Vertical .......................................................................................................... 22
Switching Power On ........................................................................................................................................... 23
Bill Recycle Module (BRM36N) .......................................................................................................................... 24
Overview..............................................................................................................................................24
BRM36N Configuration Diagram............................................................................................... 24
Specification of External Appearance .......................................................................................25
Bill Conditions ........................................................................................................................... 26
How to open and close the Lower Unit ................................................................................................31
Open the Lower Unit .................................................................................................................31
Close the Lower Unit.................................................................................................................32
Open and Close the Drawer in the Lower Unit.......................................................................... 33
How to Replenish the Cassette with bills ............................................................................................. 34
RJC Cassette............................................................................................................................ 34
Small-Capacity Cassette...........................................................................................................37

MS500EL
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
4
How to open and close the Upper Unit .....................................................................................38
How to Remove the Jam ..................................................................................................................... 42
Case 1: Remove Jam from the CSM (Customer Service Module) ............................................42
Case 2: Remove Jam from Front Transport Path......................................................................44
Case 3: Remove Jam from Extra ..............................................................................................45
Case 4: Remove Jam from BC .................................................................................................46
Case 5: Remove Jam from the Option......................................................................................48
Case 6: Remove Jam from Middle Transport Path ...................................................................50
Case 7: Remove Jam from Center Transport Path (Lower) of Lower Unit ................................52
Case 8: Remove Jam from Center Transport Path (Upper) of Lower Unit ................................52
Case 9: Remove Jam from Center Transport Path (Upper) of Lower Unit ................................53
Case 10: Remove Jam from cassette (RC11~ RC14, RC21~ RC22, RJC) ..............................54
Notes .................................................................................................................................................................... 56

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
5
Audience
Customers and staffs of Hyosung TNS who use and operator the MS500EL in each branches of bank.
About This Document
The document is organized into sections covering the following topics:
●Introduction - this section
●Product Specifications
●Operation
Each page has been laid out as follows:
<Note> In case of printing, A4 size paper is recommended.

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
6
Safety precautions
Common safety precaution
▪ Safety Precautions in outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the safety precautions may
result in injury or damage to the product.
▪ This precaution symbol with sample term tells you safety warnings during
equipment handlings.
Please read the following instructions before operating equipment.
▪ Operate equipment in the order outlined in this manual.
▪ Follow precautions indicated in this manual, as well as the equipment itself. Failure to properly
address these precautions may lead to injury or damage to the product.
▪ Avoid operations not addressed in this manual.
▪ If you cannot remedy system problems using the methods outlined in this manual, please refer to
contact information listed in the manual.
▪ Any change or modifications in construction of this device which are not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
<Note!>
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
▶ CAUTION
1. To reduce the risk of fire, use only No. 26 AWG OR LARGER Telecommunication cord
2. Risk of explosion if battery is replaced by an incorrect type.
Dispose used batteries according to the instructions.
3. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be
easily accessible.
4. The equipment is to be secured to the building structure before operation

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
7
5. A security container shall be permitted to optionally be provided with a secondary lock, but
improper use of the secondary lock feature will reduce the security level of the ATM.
Description of precaution symbols
Electrical Shock Warning
▪ Do not remove cover. Only a maintenance engineer is allowed to open the cover.
▪ Do not touch. You may receive electric shock.
▪ Make sure to turn off the power when servicing the equipment.
High Temperature Warning
▪ Do not touch the equipment when it is running.
▪ The equipment can get extremely hot and may cause a burn.
▪Make sure to close the cover before running the equipment.
Use Precaution when Moving
▪ The equipment is heavy. Make sure at least 2 people lift or move the equipment.
▪ Do not attempt to move the equipment alone. You may be injured from dropping
the heavy equipment.
Fire Hazard
▪ Place the equipment in an area away from any
combustible materials.
▪ The equipment may catch on fire from overheating or
short circuit of the power supply unit.
Disassembly Warnings
▪ Do not disassemble or modify the equipment unless you are a certified engineer.
▪Contact the service center for maintenance, adjustments and repairs.
▪ Improper disassembly may cause fire or electrical shock.
Collapse Precautions
▪ Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
▪ Equipment may fall and cause injury or damage.
Unplug the Equipment
▪ Stop using the equipment immediately if it smokes, emits an unusual smell,
makes abnormal sounds, or if liquids or other foreign materials enter the
equipment.
▪ If the above-mentioned abnormalities occur, immediately turn off the power,

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
8
unplug the equipment and contact the service center.
▪ If you ignore these symptoms, the equipment may catch on fire or cause electric
shock.

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
9
Abbreviations
#
Abbreviations
Description
1
AD board
Analog to Digital conversion Board
2
ADA
The American Disabilities Act
3
AP
Application Program
4
Assy
Assembly
5
BATT S/W
Battery Switch
6
CAM
Camera Unit
7
CDU
Cash Dispenser Unit
8
CE
Control Electronics
9
Earphone Jack
Voice Converter for Visually Disabled Persons (ADA)
10
EMV
Europay, Mastercard, Visa
11
EP
Elementary Program
12
EPP
Encryption PIN Pad
13
H/W
Hardware
14
I/F
Interface
15
ISO
International Standard Organization
16
JPR
Journal Printer
17
LCD
Liquid Crystal Display
18
MCU
Magnetic Card Unit
19
OPL
Operation Panel for Customers to Operate
20
OSD board
On Screen Display Board
21
P/S
Power Supply

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
10
#
Abbreviations
Description
22
PIN
Personal Identification Number
23
PNC
Panel Control Board
24
PTR
Printer (mainly Receipt Printer)
25
S/W
Switch
26
SIU
Sensor and Indications Unit
27
SP
Service Provider
28
SPR
Slip Printer (Receipt Printer)
29
TTU
Text Terminal Unit (OPL or SPL)
30
VFD
Vacuum Fluorescent Display

MS500EL
Introduction
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
11
Document revisions
Revision
Date
Change summary
V01.00.00
2022-7-1
New Publication

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
12
MS500EL Specifications
Item
Specification
Remarks (Option)
Main
Controller
(ASROCK
SBC210
N2930)
CPU
Intel ATOM Baytrail QuadCore
N2930 1.83GHz
Memory
DDR3L 8GB
Storage
2.5”, SSD 128GB
SATA Type
Operating System
Windows 10 2016 ENTRY
Graphic
Intel Gen7 Intel Graphics DX 11, OGL3.2
PCI Slot
Mini PCI-E 1EA
Serial Ports
4 Ports
SATA
2 Ports
SATA2 (3.0Gb/s)
USB Ports
2 + 6 Ports
LAN
Gigabit LAN
Realtek
RTL8111G-CG
POWER
24V
TPM
TPM 2.0 chip included
Customer
Operation
LCD Type
7” Wide TFT LCD
800 X 480
Input Method
Resistive type Touch Screen
USB Type
Bill Recycler
(BRM36N)
Interface Type
USB 2.0(BC)
Shutter type
Automatic Shutter
1 Shutter / 3 Slot
Functional Architecture
6 Recycle CST, 1 Deposit CST

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
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Item
Specification
Remarks (Option)
Dispense
Denomination
6 Denomination (USD)
RC
Den
Setting
Label1
Label2
OVF
ALL
DPC
RJC/OVF
A
RC11
20
RC
RC
B
RC12
100
RC
RC
C
RC13
1
RC
RC
D
RC14
5
RC
RC
E
RC21
10
RC
RC
F
RC22
50
RC
RC
G
6 Recycle CST
Dispense
MAX
200 bills per Transaction
Method
Bundle
Deposit
Denomination
USD 1, 5, 10, 20, 50, 100
Input MAX
100 note
Option: 200 note
Method
Bundle
Cassette *
Recycling CST
Stack space : 100mm
800 bills (when
auto stack) *
Reject CST
Stack space : 314mm
2,500 bills (when
auto stack) *
Dispensing Speed
8 notes/sec
Control B/D
(TCR PNC)
Control units
Stand-by Switch, Safety door sensor
Power
Supply
(HPS650-
BTCR)
Input Voltage /Current
100~240Vac±10% 9A
Frequency
47~63Hz
NORMAL:50/60Hz

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
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Item
Specification
Remarks (Option)
Safety
Specification
UL291 Level-1
Locking device
KABAMAS lock
Additional
function
Door Sensor
Safety 1EA
Interface
2 USB, 1 TCP/IP, 2 RS232C, 1 DVI
Temp, Vibration Sensor
1EA
Dimension
&
Environment
Dimension (H X W X D)
39.4” x 16.9” x 46.3”
-
Access Type
Front Access
Installation
Anchor
Weight
About 970 lbs (440kg)
-
Operational
Temperature
Operating
5°C ~ 40°C / 41℉ ~ 104℉
10°C / H
Storage
-10°C ~ 60°C / 14℉ ~ 140℉
15°C / H
Operational
Humidity
Operating
25% ~ 85%
10% / H
Storage
10% ~ 90%
10% / H
* New notes
* Dependent on currency, note quality and cassette status used.

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
15
Name of Each Portion
❶
Display
❷
Power Button
❸
Deposit Slot
❹
Reject Slot
❺
Withdrawal Slot
❶
❷
❺
❹
❸

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
16
Control Electronics (CE, PC)
The Control Electronics mainly consist of a motherboard, SSD, and so on.
Basic functions of the control electronics used in this ATM is similar to that of a personal computer
you may have in your office or home with exception of a multiple USB HUB used to communicate
with several devices such as a Bill Recycle Machine.
1. Specification
Item
Specification
Remarks (Option)
Main
Controller
(ASROCK
SBC210
N2930)
CPU
Intel ATOM Baytrail QuadCore
N2930 1.83GHz
Memory
DDR3L 8GB
Storage
2.5”, SSD 128GB
SATA Type
Operating System
Windows 10 2016 ENTRY
Graphic
Intel Gen7 Intel Graphics DX 11, OGL3.2
PCI Slot
Mini PCI-E 1EA
Serial Ports
4 Ports
SATA
2 Ports
SATA2 (3.0Gb/s)
USB Ports
2 + 6 Ports
LAN
Gigabit LAN
Realtek RTL8111G-CG
POWER
24V
TPM
TPM 2.0 chip included
2. Reference Photo

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
17
Customer Operation
1. Specification
Item
Specification
Remarks (Option)
Customer
Operation
LCD Type
7” Wide TFT LCD
800 X 480
Input Method
Resistive type Touch Screen
USB Type
2. Reference Photo

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
18
Bill Recycle Module (BRM36N)
The idea of recycling is to make the cash that is paid in during deposit transactions available again for
dispensing. This considerably lengthens the replenishment or emptying cycles on cash-in/cash-out
systems and, at the same time, the cash holding per system can be reduced.
1. Specification
Item
Specification
Remarks (Option)
Bill
Recycler
(BRM36N)
Interface Type
USB 2.0(BC)
Shutter type
Automatic Shutter
1 Shutter / 3 Slot
Functional Architecture
6 Recycle CST, 1 Deposit CST
Dispense
Denomination
6 Denomination (USD)
RC
Den
Setting
Label1
Label2
OVF
ALL
DPC
RJC/OVF
A
RC11
20
RC
RC
B
RC12
100
RC
RC
C
RC13
1
RC
RC
D
RC14
5
RC
RC
E
RC21
10
RC
RC
F
RC22
50
RC
RC
G
6 Recycle CST
Dispense
MAX
200 bills per Transaction
Method
Bundle
Deposit
Denomination
USD 1, 5, 10, 20, 50, 100
Input MAX
100 note
Option: 200 note
Method
Bundle

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
19
Item
Specification
Remarks (Option)
Cassette *
Recycling CST
Stack space : 100mm
800 bills (when
auto stack) *
Reject CST
Stack space : 314mm
2,500 bills (when
auto stack) *
Dispensing Speed
8 notes/sec
* New notes
* Dependent on currency, note quality and cassette status used.
2. Reference Photo

MS500EL
Description of Product
Operator Manual
© 2022 Hyosung TNS. All rights reserved.
20
Control Board (TCR PNC)
1. Specification
Item
Specification
Remarks (Option)
Control B/D
(TCR PNC)
Control units
Stand-by Switch, Safety door sensor
2. Reference