Nibe SMO S40 User manual
User manual
Control module
NIBE SMO S40
UHB EN 2208-1
631965
Quick guide
NAVIGATION
Browse
ScrollSelect
The dots at the bottom
edge show that there
are more pages.
If the menu has several
sub-menus, you can
see more information
by dragging up or
down with your finger.
Most options and func-
tions are activated by
lightly pressing on the
display with your finger.
Drag to the right or left
with your finger to
browse between the
pages.
Setting the indoor temperature.
13.45 3 October
Climate system 1
Offset
Heating
Smartguide
Hi!
Your system is working properly. Do you want help making
changes?
Yes please, take me to Smartguide.
October13.45 3
Here, you can set the temperature in the installation's zones.Smartguide helps you both to view information about the current
status and to make the most common settings easily. The inform-
ation that you see depends on the product you have and the ac-
cessories that are connected to the product.
Product overview
Company AB
Phone number
SMOS40
01234567890123
1.0.0
Product
overview
Product name
Serial number
Software
Service
October13.45 3
Update
Increasing hot water temperature
13.45 3 October
More hot water
Hot water
Here, you can find information about product name, the product's
serial number, the version of the software and service. When
there is new software to download, you can do it here (provided
that SMO S40 is connected to myUplink).
Here, you can start or stop a temporary increase in the hot water
temperature.
IN THE EVENT OF DISTURBANCES IN COMFORT
If you experience a disturbance in comfort of any kind, there are various measures you can take yourself before contacting
your installer. For instructions, see section "Troubleshooting".
41 Important information
4Installation data
5Symbols
5Serial number
62 Control module's function
73 Control - Introduction
7The status lamp
7The USB port
7The on/off button
7The display
8Navigation
8Menu types
10Menu system
114 myUplink
11Specification
11Connection
11Range of services
125 Maintenance of SMO S40
12Regular checks
12Saving tips
136 Disturbances in comfort
13Info-menu
13Manage alarm
13Troubleshooting
14Add. heat only
15Contact information
3Table of ContentsNIBE SMO S40
Table of Contents
Installation data
SMO S40Product
Serial number
Installation date
Installer
Heat pump /
Serial number 1 – 4
Heat pump /
Serial number 5 – 8
SetDefault set-
tings
NameNo.
9Curve, heating (offset)1.30.1
0Curve, cooling (offset)1.30.2
Own curve (curve slope)1.30.7
Accessories
Serial number must always be given.
Certification that the installation is carried out according to instructions in the accompanying installer manual and applicable regulations.
__________________________________________Signed______________________________Date
NIBE SMO S40Chapter 1 | Important information4
Important information
Symbols
Explanation of symbols that may be present in this manual.
NOTE
This symbol indicates danger to person or machine.
Caution
This symbol indicates important information about
what you should observe when maintaining your
installation.
TIP
This symbol indicates tips on how to facilitate us-
ing the product.
Serial number
The serial number can be found on the left-hand side of the
control module and on the "Product overview" home screen.
UN
Caution
You need the product's (14 digit) serial number for
servicing and support.
5Chapter 1 | Important informationNIBE SMO S40
SMO S40 provides optimised control of the climate unit,
which, together with a NIBE heat pump, accumulator/water
heater and additional heater (e.g. electric/oil/gas boiler),
creates a complete installation. Among other things, it con-
trols the heat pump, circulation pumps, reversing valves
and additional heat to supply your home with inexpensive
and environmentally-friendly heating in the most efficient
way. Up to eight NIBE heat pumps can be connected to a
control system.
With the control module’s smart and user-friendly techno-
logy, it is possible to automatically adjust the indoor climate
and take complete control of the system from a mobile
phone or tablet.
NIBE SMO S40Chapter 2 | Control module's function6
Control module's function
Status lamp
Display
USB port
On/off button
The status lamp
The status lamp shows how well your system is operating.
It:
•lights up white during normal operation.
•lights yellow in emergency mode.
•lights red in the event of a deployed alarm.
•flashes white during active notice.
•is blue when SMO S40 is switched off.
If the status lamp is red, you receive information and sug-
gestions for suitable actions on the display.
TIP
You also receive this information via myUplink.
The USB port
Above the display, there is a USB port that can be used e.g.
for updating the software. Log into myuplink.com and click
the "General" and then "Software" tab to download the latest
version of the software for your installation.
The on/off button
The on/off button has three functions:
•start
•switch off
•activate emergency mode
To start: press the on/off button once.
To switch off, restart or activate emergency mode: press
and hold the on/off button for 2 seconds. This brings up a
menu with various options.
For hard switch off: press and hold the on/off button for 5
seconds.
To activate emergency mode when SMO S40 is switched
off: press and hold the on/off button for 5 seconds. (Deac-
tivate the emergency mode by pressing once.)
The display
Instructions, settings and operational information are shown
on the display.
7Chapter 3 | Control - IntroductionNIBE SMO S40
Control - Introduction
Navigation
SMO S40 has a touchscreen where you simply navigate by
pressing and dragging with your finger.
SELECT
Most options and functions are activated by
lightly pressing on the display with your finger.
BROWSE
The dots at the bottom edge show that there are
more pages.
Drag to the right or left with your finger to
browse between the pages.
SCROLL
If the menu has several sub-menus, you can see
more information by dragging up or down with
your finger.
CHANGE A SETTING
Press the setting you want to change.
If it is an on/off setting, it changes as soon as you press it.
Period 1
If there are several possible values, a spinning-wheel ap-
pears that you drag up or down to find the desired value.
Press to save your change, or if you don't want to
make a change.
FACTORY SETTING
Factory set values are marked with *.
Your installer may have chosen other values that suit your
system better.
HELP MENU
In many menus there is a symbol that indicates that
extra help is available.
Press the symbol to open the help text.
You may need to drag with your finger to see all text.
Menu types
HOME SCREENS
Smartguide
Smartguide helps you both to view information about the
current status and to make the most common settings
easily. The information that you see depends on the product
you have and the accessories that are connected to the
product.
Select an option and press it to proceed. The instructions
on the screen help you to choose correctly or give you in-
formation about what is happening.
13.45 3 October
Hi!
Your system is working properly. Do you want help
making changes?
Yes please, take me to Smartguide.
13.45 3 October
You have one or more active notes. You can choose
to display information messages below.
Show more information about the note
I want to change settings for my system
Function pages
On the function pages, you can both view information about
the current status and easily make the most common set-
tings. The function pages that you see depend on the
product you have and the accessories that are connected
to the product.
13.45 3 October
Climate system 1
Offset
Heating
13.45 3 October
More hot water
Hot water
Drag to the right or left with your finger to browse
between the function pages.
NIBE SMO S40Chapter 3 | Control - Introduction8
Drop-down menu
Menu treeBoard
Kitchen BedroomBottom floor
Works to set temperature
Menu symbol
Set temperature
Current temperature
Heating
March
13.45 3
Press the card to adjust the desired value. On certain func-
tion pages, drag your finger up or down to obtain more cards.
Product overview
It can be a good idea to have the product overview open
during any service cases. You can find it among the function
pages.
Here, you can find information about product name, the
product's serial number, the version of the software and
service. When there is new software to download, you can
do it here (provided that SMO S40 is connected to myUplink).
Company AB
Phone number
SMOS40
01234567890123
1.0.0
Product
overview
Product name
Serial number
Software
Service
October13.45 3
Update
Drop-down menu
From the home screens, you reach a new window containing
further information by dragging down a drop-down menu.
Drop-down menu
13.45 3 October
Heating
Climate system 1
Offset
The drop-down menu shows the current status for SMO S40,
what is in operation and what SMO S40 is doing at the mo-
ment. The functions that are in operation are highlighted
with a frame.
March
Oper. priority Heating
Time to compressor start Operate
Additional heat
External supply line (BT25)
Hot water top (BT7)
13.45 3
Press the icons on the menu’s lower edge for more informa-
tion about each function. Use the scroll bar to view all inform-
ation for the selected function.
March
Extern. supply temp sensor (BT25)
Return temperature (BT3)
Calcul supply temp 1
Room temperature
13.45 3
Heating
9Chapter 3 | Control - IntroductionNIBE SMO S40
MENU TREE
In the menu tree, you can find all menus and can make more
advanced settings.
13.45 3 October
Hi!
Your system is working properly. Do you want help
making changes?
Yes please, take me to Smartguide.
You can always press "X" to return to the home screens.
Main menu
Indoor climate
Hot water
Info
My system
Connection
Menu system
MENU TREE
The menu tree consists of eight main menus. For a detailed
description, see the Installer Manual.
Menu 1 – Indoor climate
Here, you make settings for indoor temperatures and vent-
ilation (accessory is required).
Menu 2 – Hot water
You make settings for hot water operation here.
This menu is only visible in installations with water heaters.
Menu 3 - Info
Here, you can read current operating information and you
can find various logs with older information
Menu 4 - My system
Here, you set date, language, operating mode, etc.
Menu 5 - Connection
Here, you connect your system to myUplink and make net-
work settings.
Menu 6 - Scheduling
Here, you schedule different parts of the system.
Menu 7 - Installer settings
Advanced settings are made here. This menu is only inten-
ded for installers or service engineers.
Menu 8 - USB
This menu lights up when a USB memory is connected. You
can update the software here, for example.
NIBE SMO S40Chapter 3 | Control - Introduction10
With myUplink you can control the installation – where and
when you want. In the event of any malfunction, you receive
an alarm directly to your e-mail or a push notification to the
myUplink app, which allows you to take prompt action.
Visit myuplink.com for more information.
Caution
Before you can start using myUplink, the product
has to be installed and set up according to the in-
structions in the Installer Manual.
Specification
You need the following in order for myUplink to be able to
communicate with your SMO S40:
•wireless network or network cable
•Internet connection
•account on myuplink.com
We recommend our mobile apps for myUplink.
Connection
To connect your system to myUplink:
1. Select connection type (wifi/Ethernet) in menu 5.2.1 or
5.2.2.
2. Scroll down in menu 5.1 and select "Request new con-
nection string".
3. When a connection string has been produced, it is shown
in this menu and is valid for 60 minutes.
4. If you do not already have an account, register in the
mobile app or on myuplink.com.
5. Use this connection string to connect your installation
to your user account on myUplink.
Range of services
myUplink gives you access to various levels of service. The
base level is included and, apart from this, you can choose
two premium services for a fixed annual fee (the fee varies
depending on the functions selected).
Premium
changeset-
tings
Premium
extended
history
BasicService level
XXXViewer
XXXAlarm
XXXHistory
-X-Extended history
X--Manage
11Chapter 4 | myUplinkNIBE SMO S40
myUplink
Regular checks
You should check your installation at regular intervals.
If anything unusual occurs, messages about the malfunction
appear in the display in the form of different alarm texts.
Saving tips
Your installation produces heat and hot water. This occurs
via the control settings you made.
Factors that affect the energy consumption are, for example,
indoor temperature, hot water consumption, the insulation
level of the house and whether the house has many large
window surfaces. The position of the house, e.g. wind expos-
ure is also an affecting factor.
Also remember:
•Open the thermostat valves completely (except in rooms
where you want it to be cooler). This is important, as fully
or partially closed thermostat valves slow the flow in the
climate system, which results in the installation working
at a higher temperature. This in turn can lead to increased
energy consumption.
•You can lower the operating cost when away from home
by scheduling selected parts of the system. This is done
in menu 6 - "Scheduling".
•If you select "Small" in menu 2.2 - "Hot water demand",
less energy is used.
NIBE SMO S40Chapter 5 | Maintenance of SMO S4012
Maintenance of SMO S40
In most cases, SMO S40 notes a malfunction (a malfunction
can lead to disruption in comfort) and indicates this with
alarms, and instructions for action, in the display.
Info-menu
All the control module’s measurement values are gathered
under menu 3.1 - "Operating info" in the control module’s
menu system. Examining the values in this menu can often
make it easier to identify the source of the fault.
Manage alarm
13.45 3
Your system has an active alarm.
Please select action or contact your installer.
I want to see more info about the alarm
I want to change settings for my system
October
13.45 3 October
The installation pump has no contact with the supply
temperature sensor. Additional heat is blocked. The installation
switches to alarm operation, which may mean a reduction of
comfort.
Select auxiliary operation and contact your installer.
Reset alarm and try again
Start auxiliary mode
In the event of an
alarm, a malfunction
has occurred and the
status lamp shines
with a steady red light.
You receive informa-
tion about the alarm
in the smartguide on
the display.
ALARM
In the event of an
alarm with a red
status lamp, a mal-
function has occurred
that SMO S40 cannot remedy itself. On the display, you can
see what type of alarm it is and reset it.
In many cases, it is sufficient to select “Reset alarm and try
again” for the installation to revert to normal operation.
If a white light comes on after selecting “Reset alarm and
try again”, the alarm has been remedied.
"Auxiliary operation" is a type of emergency mode. This
means that the installation attempts to produce heat and/or
hot water, even though there is some kind of problem. This
could mean that the heat pump’s compressor is not in oper-
ation. In this case, any electric additional heat produces heat
and/or hot water.
Caution
Selecting "Auxiliary operation" is not the same as
correcting the problem that caused the alarm. The
status lamp will therefore remain red.
If the alarm does not reset, contact your installer for suitable
remedial action.
Caution
You need the product’s (14 digit) serial number for
servicing and support.
Troubleshooting
If the operational interference is not shown in the display
the following tips can be used:
Basic actions
Start by checking the following items:
•The installation’s group and main fuses.
•The building's earth circuit breaker.
•Correctly set load monitor.
Low hot water temperature or a lack of hot
water
This part of the fault-tracing chapter only applies if the
water heater is installed in the system.
•Closed or throttled externally mounted filling valve for the
hot water.
–Open the valve.
•Mixing valve (if there is one installed) set too low.
–Adjust the mixer valve.
•SMO S40 in incorrect operating mode.
–Contact your installer!
•Large hot water consumption.
–Wait until the hot water has heated up. Temporarily in-
creased hot water capacity can be activated in the "Hot
water" home screen, in menu 2.1 - "More hot water" or
via myUplink.
•Too low hot water setting.
–Enter menu 2.2 - "Hot water demand" and select a
higher demand mode.
•Low hot water access with the “Smart Control” function
active.
–If the hot water usage has been low for an extended
period of time, less hot water than normal will be pro-
duced. Activate "More hot water" via the "Hot water”
home screen, in menu 2.1 - "More hot water" or via my-
Uplink.
•Too low or no operating prioritisation of hot water.
–Contact your installer!
•"Holiday" activated in menu 6.
–Enter menu 6 and deactivate.
Low room temperature
•Closed thermostats in several rooms.
13Chapter 6 | Disturbances in comfortNIBE SMO S40
Disturbances in comfort
–Set the thermostats to max in as many rooms as pos-
sible. Adjust the room temperature via the "Heating”
home screen, rather than turning down the thermostats.
•SMO S40 in incorrect operating mode.
–Contact your installer!
•Too low set value on the automatic heating control.
–Go to the Smartguide for help in increasing heating. You
can also change the heating in the "Heating" home
screen.
•Too low or no operating prioritisation of heat.
–Contact your installer!
•"Holiday" activated in menu 6 - "Scheduling".
–Enter menu 6 and deactivate.
•External switch for changing room temperature activated.
–Check any external switches.
•Air in the climate system.
–Vent the climate system.
•Closed valves to the climate system or heat pump.
–Open the valves (contact your installer for assistance
in finding them).
High room temperature
•Too high set value on the automatic heating control.
–Go to the Smartguide for help in lowering the heating.
You can also change the heating from the "Heating"
home screen.
•External switch for changing room temperature activated.
–Check any external switches.
Low system pressure
•Not enough water in the climate system.
–Fill the climate system with water and check for leaks.
In event of repeated filling, contact the installer.
The air/water heat pump’s compressor does
not start
•There is no heating or hot water demand, nor cooling
demand.
–SMO S40 does not call on heating, hot water or
cooling.
•Compressor blocked due to the temperature conditions.
–Wait until the temperature is within the product’s work-
ing range.
•Minimum time between compressor starts has not been
reached.
–Wait for at least 30 minutes and then check if the com-
pressor has started.
•Alarm tripped.
–Follow the display instructions.
Add. heat only
If you are unsuccessful in rectifying the fault, and are unable
to heat the house, you can, whilst waiting for assistance,
continue running the installation in emergency mode or
“Add. heat only” mode. “Add. heat only” mode means that
additional heat only is used to heat the house.
SET THE INSTALLATION TO ADDITIONAL HEAT
MODE
1. Go to menu 4.1 - "Operating mode".
2. Select “Add. heat only”.
EMERGENCY MODE
You can activate the emergency mode both when SMO S40
is running and when it is switched off.
To switch off, restart or activate emergency mode: press
and hold the on/off button for 2 seconds. This brings up a
menu with various options.
To activate emergency mode when SMO S40 is switched
off: press and hold the on/off button for 5 seconds. (Deac-
tivate the emergency mode by pressing once.)
NIBE SMO S40Chapter 6 | Disturbances in comfort14
Contact information
DENMARKCZECH REPUBLICAUSTRIA
Vølund Varmeteknik A/S
Industrivej Nord 7B, 7400 Herning
Tel: +45 97 17 20 33
volundvt.dk
Družstevní závody Dražice - strojírna
s.r.o.
Dražice 69, 29471 Benátky n. Jiz.
Tel: +420 326 373 801
nibe.cz
KNV Energietechnik GmbH
Gahberggasse 11, 4861 Schörfling
Tel: +43 (0)7662 8963-0
knv.at
GERMANYFRANCEFINLAND
NIBE Systemtechnik GmbH
Am Reiherpfahl 3, 29223 Celle
Tel: +49 (0)5141 75 46 -0
nibe.de
NIBE Energy Systems France SAS
Zone industrielle RD 28
Rue du Pou du Ciel, 01600 Reyrieux
Tél: 04 74 00 92 92
nibe.fr
NIBE Energy Systems Oy
Juurakkotie 3, 01510 Vantaa
Tel: +358 (0)9 274 6970
nibe.fi
NORWAYNETHERLANDSGREAT BRITAIN
ABK-Qviller AS
Brobekkveien 80, 0582 Oslo
Tel: (+47) 23 17 05 20
nibe.no
NIBE Energietechniek B.V.
Energieweg 31, 4906 CG Oosterhout
Tel: +31 (0)168 47 77 22
nibenl.nl
NIBE Energy Systems Ltd
3C Broom Business Park,
Bridge Way, S41 9QG Chesterfield
Tel: +44 (0)330 311 2201
nibe.co.uk
SWEDENRUSSIAPOLAND
NIBE Energy Systems
Box 14
Hannabadsvägen 5, 285 21 Markaryd
Tel: +46 (0)433-27 3000
nibe.se
EVAN
bld. 8, Yuliusa Fuchika str.
603024 Nizhny Novgorod
Tel: +7 831 288 85 55
nibe-evan.ru
NIBE-BIAWAR Sp. z o.o.
Al. Jana Pawla II 57, 15-703 Bialystok
Tel: +48 (0)85 66 28 490
biawar.com.pl
SWITZERLAND
NIBE Wärmetechnik c/o ait Schweiz AG
Industriepark, CH-6246 Altishofen
Tel. +41 (0)58 252 21 00
nibe.ch
For countries not mentioned in this list, contact NIBE Sweden or check nibe.eu for more information.
NIBE Energy Systems
Hannabadsvägen 5
Box 14
SE-285 21 Markaryd
nibe.eu
UHB EN 2208-1 631965
This is a publication from NIBE Energy Systems. All product illustrations, facts and data are based
on the available information at the time of the publication’s approval.
NIBE Energy Systems makes reservations for any factual or printing errors in this publication.
©2022 NIBE ENERGY SYSTEMS 631965
WS name: -Gemensamt
WS version: a940
WS release date: 2022-01-03 10:24
Publish date: 2022-03-16 14:49
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