Opex Eagle Remittance Processor User manual

© 2021 OPEX® Corporation
All rights reserved. This document is provided by OPEX for use by their customers, partners and dealers. No portion
of these materials may be reproduced, published, or stored in a database or retrieval system, other than for its
intended use without the express, written consent of OPEX Corporation.
September 2021
Eagle™ Operator Manual
WARNING
Read this manual thoroughly before attempting to operate or service this
equipment. Keep a current copy for your reference.
5069300 Revision 21-01 Original Instructions
Eagle™ Remittance Processor

2 Contacting OPEX
Eagle Operator Manual
OPEX Corporation
Contacting OPEX
For technical support:
OPEX Technical Support
835 Lancer Drive
Moorestown, NJ 08057 USA
Americas: 1 800.673.9288 -OR- 856.727.1950
EMEA: +1 800.673.9288
Australia: +1 800.945247
[email protected]
Please have the model name and serial number of the product ready (see
“Product Label” on page 14).
For other inquiries:
OPEX® Corporation
305 Commerce Dr.
Moorestown, NJ 08057-4234 USA
Tel: [phone]
Fax: [phone]
https://www.opex.com/
If you find errors, inaccuracies, or any other issues or concerns with this
document, please contact the OPEX Technical Writers via email at:
[email protected]
For help with opexservice.com website-related issues, please contact the
OPEX Web Developers via email at: GroupW[email protected]

Document History 3
Eagle Operator Manual
OPEX Corporation
Document History
Doc
Rev Date Changes (click blue text to go to that page)
21-01 Sept. 27, 2021
Complete overhaul of existing manual. This includes
bringing it up to modern formats, updating to the
current version of the machine and software, and
correcting various issues throughout.

4 Table of Contents
Eagle Operator Manual
OPEX Corporation
Table of Contents
Chapter 1
Introduction
1.1. About the Manual .................................................................................... 8
1.1.1. Manual navigation aids .................................................................... 8
1.2. Safety Message Conventions ................................................................. 9
Chapter 2
Safety
2.1. Safety Guidelines .................................................................................. 12
2.2. Emergency Stop Buttons ...................................................................... 13
2.3. Machine Labels ..................................................................................... 14
2.3.1. Product Label ................................................................................ 14
2.3.2. Pinch Point Caution Label ............................................................. 15
2.4. Enclosed paper path ............................................................................. 16
2.5. Interlock system .................................................................................... 17
Chapter 3
Overview
3.1. What Does It Do? .................................................................................. 20
3.2. Module Descriptions ............................................................................. 21
3.3. Input, Output, and Control Locations .................................................... 22
3.3.1. Input Locations .............................................................................. 22
3.3.2. Output Locations ........................................................................... 24
3.3.3. Control Locations .......................................................................... 26
3.4. Operator Station .................................................................................... 29
3.4.1. Host Computer .............................................................................. 30
3.5. The Paper Path ..................................................................................... 31
3.5.1. Jobs ............................................................................................... 39
3.5.2. Factors affecting processing rates ................................................ 39

Table of Contents 5
Eagle Operator Manual
OPEX Corporation
3.5.3. Operator accounts ......................................................................... 41
3.6. Specifications ........................................................................................ 42
Chapter 4
Operating the System
4.1. Turning the Power On/Off ..................................................................... 46
4.2. Opening the Host software ................................................................... 47
4.3. Navigating the Host software ................................................................ 48
4.4. Closing the Host software ..................................................................... 49
4.5. Running Jobs ........................................................................................ 50
4.5.1. Selecting a job ............................................................................... 50
4.5.2. Loading envelopes ........................................................................ 53
4.5.3. Starting the job .............................................................................. 55
4.5.4. Using the Run screen .................................................................... 59
4.5.5. Stopping and Resuming a Job ...................................................... 66
4.5.6. Clearing jams ................................................................................ 67
Chapter 5
Maintenance
5.1. Cleaning the System ............................................................................. 74
5.1.1. Acetone ......................................................................................... 74
5.1.2. Alcohol ........................................................................................... 74
5.1.3. Detergent-based cleaners ............................................................. 74
5.1.4. Shift maintenance .......................................................................... 75
5.2. Dust Collection and Air Filtration System Maintenance ........................ 78
5.2.1. Pickup locations ............................................................................ 78
5.2.2. Air Scrubber Unit ........................................................................... 79
5.2.3. Power and electrical safety ........................................................... 79
5.2.4. Maintenance .................................................................................. 79
5.3. Managing Operator Accounts ............................................................... 81
5.3.1. Creating operator accounts ........................................................... 81
5.3.2. Modifying/deleting operator accounts ............................................ 82
5.4. Printer Cartridge Maintenance .............................................................. 83

6 Table of Contents
Eagle Operator Manual
OPEX Corporation
5.4.1. Replacing printer cartridges .......................................................... 83
5.4.2. Purging the print heads ................................................................. 86
Appendix A
Statistics
A.1. Statistics Overview ............................................................................... 88
A.2. Creating a report ................................................................................... 89
A.2.1. Overall System Performance Measures ....................................... 91
A.2.2. Performance Details ..................................................................... 93
A.2.3. Overall Jam Data .......................................................................... 94
A.2.4. Jam/Stop Information .................................................................... 94
A.3. Backing Up Statistics ............................................................................ 95
A.3.1. Restoring Statistics ....................................................................... 95
Appendix B
Outsorts, Reunites, and Rejects
B.1. Outsorts ................................................................................................ 98
B.2. Reunites ............................................................................................. 100
B.3. Rejects ................................................................................................ 102
Glossary
G.1. List of Acronyms ................................................................................. 104
G.2. List of Terms ...................................................................................... 105

1
Eagle
Operator Manual
1. Introduction
1.1. About the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.1.1. Manual navigation aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.2. Safety Message Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

8 Introduction
Eagle Operator Manual
OPEX Corporation
1.1. About the Manual
This manual contains information about the OPEX Eagle Remittance
Processor and its operational procedures and safety-related components,
including:
•safety information, safety hazards and precautions
•main component identification and function
•system specifications
•minor maintenance and cleaning
This information is intended for use by the main operator of the Eagle machine.
The operator can power up the machine, start a job and feed product onto the
conveyor for sorting into bins. They can also perform minor maintenance. Read
all information thoroughly before attempting to operate or service this
equipment.
This manual will be updated to reflect equipment design changes, part number
changes, or to correct errors (a table detailing the document revision history
can be viewed on page 3). Be sure to retain the latest electronic release of the
manual for your reference. The latest release can be downloaded in PDF
format at www.opexservice.com.
1.1.1. Manual navigation aids
This manual is designed primarily for use on a tablet device. To improve
navigation, the manual contains blue underlined links you can click on or tap to
go directly to a particular page or web address. In addition, all items in the
“Table of Contents” as well as the bookmarks in the side bar of the PDF file can
be clicked or tapped to navigate directly to a particular page. Make sure to use
the latest version of Adobe® Acrobat Reader®* for optimal performance.
*Adobe and Acrobat Reader are registered trademarks of Adobe Systems Incorporated.

Introduction 9
Eagle Operator Manual
OPEX Corporation
1.2. Safety Message Conventions
This manual uses the following conventions to alert you about safety hazards
associated with certain procedures and situations. Please be aware of these
conventions when reading the manual and operating the equipment:
DANGER
Indicates a hazardous situation that, if not avoided, will result in death or
severe injury. The use of this signal word is limited to the most extreme
situations.
WARNING
Indicates a hazardous situation that, if not avoided, could result in death or
serious injury.
CAUTION
Indicates a hazardous situation that, if not avoided, could result in minor or
moderate injury.
NOTICE
Indicates information considered important, but not hazard related (e.g.
messages relating to property damage).

10 Introduction
Eagle Operator Manual
OPEX Corporation
(This page is intentionally blank)

2
Eagle™
Operator Manual
2. Safety
2.1. Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2. Emergency Stop Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3. Machine Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3.1. Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3.2. Pinch Point Caution Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.4. Enclosed paper path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.5. Interlock system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

12 Safety
Eagle Operator Manual
OPEX Corporation
2.1. Safety Guidelines
Your main responsibility as an Eagle operator is safety: your safety and that of
your co-workers. Before operating the machine, become familiar with these
safety precautions:
•Read and understand all of the material within this manual.
•Keep loose clothing, jewelry, hair from becoming entangled in the moving
parts and/or the moving belts on machine.
•Do not attempt to bypass any safety device or otherwise render the door
interlock mechanisms non-functional.
•Do not attempt to reach into the machine mail pathways while the machine
is processing mail pieces. Always allow complete stoppage of motion
before attempting to clear mail pieces from within the pathways.
•Never place open liquid containers on machine. Do not allow any liquids or
cleaning agents to enter machine openings.
•Do not perform any cleaning or maintenance of the machine while machine
is processing mail. Properly shut the machine off before performing any
maintenance.

Safety 13
Eagle Operator Manual
OPEX Corporation
2.2. Emergency Stop Buttons
The big, red, mushroom-shaped emergency stop (e-stop) buttons (Figure 2-1)
can be used to stop the machine in an emergency. If necessary, push the
nearest e-stop and the machine will stop immediately. To restart the machine,
pull the e-stop out, clear the machine, and press the white On button.
Note: Also keep in mind that opening any of the clear, acrylic doors will also
stop the machine in the event of an emergency.
Figure 2-1: Emergency Stop Buttons

14 Safety
Eagle Operator Manual
OPEX Corporation
2.3. Machine Labels
Labels are used in specific locations throughout the Eagle to alert you to
certain safety hazards and provide important information about the machine.
2.3.1. Product Label
Location: Module 1, inside the door where the host computer is located. (see
Table 2-1)
Purpose: Identifies product electrical ratings, machine serial number, date of
manufacture, patents, and certification standards.
Table 2-1: Product Label
Label Location Description
(3793100)

Safety 15
Eagle Operator Manual
OPEX Corporation
2.3.2. Pinch Point Caution Label
Location: Envelope feeder, refeeder, batch ticket feeder, and outsort bins
(see Table 2-2)
Purpose: This symbol indicates a potential pinch hazard. The pinch hazard
symbols are placed throughout the machine in places where there is the
potential for the operator to get a finger or other article squeezed between two
devices. Exercise caution when working in these areas.
Table 2-2: Pinch Point Caution Label
Label Locations Description
(1637200)
Envelope
feeder
Refeeder
Batch ticket
feeder
Outsort bins
1 & 2

16 Safety
Eagle Operator Manual
OPEX Corporation
2.4. Enclosed paper path
The entire paper path (the path taken by the envelope, check, and document
through the machine) is protected by clear acrylic doors (Figure 2-2). These
doors allow you to see the machine in operation without risk of injury. The
machine will not start up if a door is open. During operation, the machine will
stop when one of the doors is opened.
Figure 2-2: Enclosed paper path

Safety 17
Eagle Operator Manual
OPEX Corporation
2.5. Interlock system
When the machine is running, rapidly-moving belts and pulleys can pose a
safety hazard for the operator. For your safety, magnetic interlocks have been
installed on the front doors of the Eagle machine (Figure 2-3 and Figure 2-4).
The interlock system will shut the machine down whenever a cover is lifted or a
door is opened.
Figure 2-3: Green interlock indicator light, doors closed
Figure 2-4: Red interlock indicator light, doors open
A green light indicates the door is closed.
A red light indicates the door is open.

18 Safety
Eagle Operator Manual
OPEX Corporation
(This page is intentionally blank)

3
Eagle™
Operator Manual
3. Overview
3.1. What Does It Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.2. Module Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.3. Input, Output, and Control Locations . . . . . . . . . . . . . . . . . . . . . . 22
3.3.1. Input Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.3.2. Output Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.3.3. Control Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4. Operator Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.4.1. Host Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.5. The Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.5.1. Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3.5.2. Factors affecting processing rates. . . . . . . . . . . . . . . . . . . . . . . . 39
3.5.3. Operator accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3.6. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

20 Overview
Eagle Operator Manual
OPEX Corporation
3.1. What Does It Do?
Figure 3-1: Eagle Overview
The Eagle (Figure 3-1) is a high-speed mail extractor and remittance
processor. It is designed to automate the payment processing workflow,
combining and reducing multiple processing tasks into a single operation.
A brief summary of what the Eagle does is given below. This process will be
described in detail later in this chapter (“3.5. The Paper Path” on page 31).
1. As envelopes enter the machine from the conveyor, the Eagle first outsorts
any that contain metal or are too thick to process.
2. The envelope is cut open and its contents are separated.
3. The contents pass through imaging cameras so they can be captured for
Check21/ARC compliance.
4. The Eagle flips the contents to the same orientation, reads MICR if required
by the job settings, then puts pieces in the right order.
5. Optional printers, if present, can apply an audit trail to each processed
piece.
6. Pieces are sorted into stacker bins according to the job parameters.
12
3
4
56