Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C/
SendPro®+

Operator Guide
Canadian English Edition
SV63242-enca Rev B
February 2021

©2021 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide
Finding the Product Code Number (PCN) and
serial number 7
Navigating the Home screen on the SendPro C 7
Printing a shipping label 10
Tracking a shipment 16
Using cost accounts to charge back shipping
label postage costs 16
Printing postage on envelopes 17
Sending a Lettermail™ envelope 19
Using Canada Post special services 20
Adding a graphic to your envelope in Envelope
Printing 21
Using the scale when printing postage 21
Sealing envelopes 22
Sealing the envelope only 23
Filling the moistener tank 24
Replacing the ink cartridge 25
Printing a test pattern 26
Supplies, ink cartridges, and options 28
2 - Connectivity information
Setting up a wired network connection 31
Setting up a wireless (Wi-Fi) network
connection 32
Connecting to a hidden Wi-Fi network 33
Deleting a Wi-Fi network 34
Checking your network connection 35
Finding the MAC address for wired and 37
wireless networks
Setting up a proxy server 40
3 - Managing your device
Creating or disabling the security PIN 43
Adjusting time zone and location code 44
Adjusting display brightness 44
Managing your Pitney Bowes Canada Post
Postage Funds 45
Installing a scale 45
Uploading system logs 45
4 - Creating Shipping Labels
Signing in to and out of Trackable Labels 49
Printing a shipping label 50
Creating a trackable label from the address
book 55
Creating a new sender address for Trackable
Labels 56
Editing the sender address for shipping labels 56
Creating an international trackable label 57
Printing a Canada Post return shipping label 57
Reprinting a Canada Post, UPS or FedEx
shipping label 58
Getting a Canada Post refund for a trackable
label 58
Table of Contents
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5 - Managing Shipping Labels
Checking your PitneyWorks® balance 61
6 - Printing on envelopes
Printing postage on envelopes 63
Comparing rates for classes and services for
Envelope Printing 64
Checking the available funds for printing
postage 65
Refilling postage for your Envelope Printing
balance 66
Sending a Lettermail™ envelope 66
Advancing the date 67
Printing additional postage 68
Re-dating your mail 68
Using Canada Post special services 69
Entering the weight manually when printing
postage 70
Using the scale when printing postage 70
Sealing envelopes 71
Sealing the envelope only 72
Zeroing the scale 73
Getting a Canada Post refund for damaged or
incorrectly printed mail in Envelope Printing 74
Adding a graphic to your envelope in Envelope
Printing 74
Printing a graphic without printing postage 74
Printing only the date and time 75
7 - Managing Printing on
Envelopes
Changing the default refill amounts for printing
postage 77
Uploading postage transactions 78
Clearing or resetting the number of mailpieces
sent 78
Performing Canada Post postal inspections for
Envelope Printing 79
Updating postal rates or software for Envelope
Printing 79
Viewing the total spent on printing postage 80
Viewing the Envelope Printing postage refill
history 80
Setting the low funds warning for printing
postage 81
Adding an Envelope Printing account 81
Editing an account 82
Deleting an Envelope Printing account 83
8 - View and Print Reports
Printing a receipt when refilling postage for
Envelope Printing 85
Viewing the total spent on printing postage 85
Viewing the Envelope Printing postage refill
history 85
Printing a funds report 85
Running postage printing account reports 86
Emailing a postage printing account report 87
Setting the postage printing account report
period 88
Setting the postage printing account report
preferences 89
Viewing and creating a shipping report 90
9 - Maintenance
Printing a test pattern 93
Installing the printhead 93
Cleaning the printhead 98
Pitney Bowes Operator Guide February 2021 iv

Cleaning the moistener brush and wick
assembly 103
Filling the moistener tank 106
Avoiding envelope sealing issues 106
Preventing envelope feeding problems 108
Managing product email notifications 108
Moving your device 109
10 - Supplies
Supplies, ink cartridges, and options 111
11 - Device Information
Canada Post requirements 115
Key in Postage 115
Sections of the meter impression 115
Postal Security Device 116
Parts of the SendPro C, SendPro+ 116
Parts of the device 117
Connections on the back of the device 119
12 - Technical Support
Contacting Pitney Bowes 121
13 - Safety
Lithium ion battery 125
Agency compliance information 125
Important safety notes 125
14 - Third party software
Third party software 129
Pitney Bowes Operator Guide February 2021 v

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial
number 7
Navigating the Home screen on the SendPro C 7
Printing a shipping label 10
Tracking a shipment 16
Using cost accounts to charge back shipping label
postage costs 16
Printing postage on envelopes 17
Sending a Lettermail™ envelope 19
Using Canada Post special services 20
Adding a graphic to your envelope in Envelope Printing 21
Using the scale when printing postage 21
Sealing envelopes 22
Sealing the envelope only 23
Filling the moistener tank 24
Replacing the ink cartridge 25
Printing a test pattern 26
Supplies, ink cartridges, and options 28

Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1)Product Code Number (PCN) and the (2)7-digit serial number, check the label on
the rear of the device or under the display cover as shown here. Note that the serial number appears
blurred here for security reasons.
Navigating the Home screen on the SendPro C
The Home screen on the SendPro C, SendPro+ device provides the starting point for creating either a
trackable shipping label or printing postage.
Tap (1)Envelope Printing print postage for general purpose envelopes and post cards. Tap (2)
Trackable Labels. to create a shipping label for important large envelopes or packages using Canada
Post, UPS®, or FedEx®.
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The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your device. For example, you can access address information (Address Book)
and check your network connection (Check Network).
To view all the options in the application drawer, tap the double-headed arrow (4) on the right side of the
application drawer.
Note: The History icon in the applications drawer provides information about labels you have created
using the Trackable Labels application (Date, Recipient, Carrier, Tracking Number (Canada Post),
Status, and Label Amount). The History & Report application provides a history of the postage refill
operations you have performed for the Envelope Printing application.
Toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable
Labels and Envelope Printing applications.
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This toolbar allows you to view and change settings and defaults values for your device.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing.
(3) Support - Get information on how to perform tasks using Trackable Labels and Envelope
Printing. Search online content or watch a video.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
(5) Settings - View or change your device and application settings. This includes adjusting the
screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For the Envelope Printing this includes setting up automatic postage refills, external scales
and barcode scanners and performing maintenance on the mail postage printer. For the Trackable
Labels this includes managing your carrier accounts and setting up your shipping label printer default
values.
(6) Profile - View your profile (name and email for Trackable Label account), log out, or lock your
device.
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Printing a shipping label
Use Trackable Labels to get the best pricing, free tracking, and detailed delivery history for Canada Post
package services. You can also send via UPS® or FedEx®. The packaging options and benefits are
almost identical.
1. Tap Create Shipping Labels on the Home screen.
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2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
4. If you have enabled cost accounts on your SendPro® C, SendPro®+, you must provide an
account. If this field contains an account, verify the account is correct. To change or add an
account, tap on the Cost Account field and select an account from the list.
5. Tap Continue.
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6. Enter the recipient address.
a. You can manually enter the recipient information or select one from the address book. To
select one from the address book, tap the address book icon in the upper right corner of the
screen.
b. For Canada Post domestic shipments, if your package already has an address, you can select
the Use Postal Code only box and enter the postal code to create the label without entering
the address.
7. Tap Continue.
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8. Tap a package type.
9. Enter the dimensions and the weight of the box or envelope:
lTap each dimension and enter a value using the display keypad. Tap the green check mark
when done.
10. Enter the weight:
lIf you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the
scale.
lIf you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap
Apply.
11. Tap Continue.
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12. Tap the service you wish to use.
13. To add extra services, tap Add additional services. If you are not adding any extra services, go
to step 14.
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14. Select the desired extra services and tap Apply when done.
15. Tap Print.
16. At the Label Options screen, tap Format and select the printer format.
17. (Optional) To print a sample label, tap Print Sample.
18. Tap Print again. The label prints.
lYou may need to enter the Sender and Recipient's phone number (required for some
services).
19. The carrier screen reappears. You can now print another label.
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Tracking a shipment
You can locate the tracking number for a trackable label by using the History button on the Home
screen. You can then use that tracking number to locate the shipment.
1. Tap Universal Tracking in the application drawer at the bottom of the Home screen.
2. Enter the carrier's tracking number in the field provided.
3. Tap Track.
4. The package status appears at the top of the screen.
Using cost accounts to charge back shipping label
postage costs
You can assign the costs for a shipping label to an account when you create the label. In order to use cost
accounts for label postage costs you need to turn on the cost accounts feature.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost Accounts.
2. Tap the Cost Account settings icon in the upper right corner of the Cost Accounts screen.
If cost accounts are not enabled, you will see this screen.
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3. To enable, tap the slider next to Cost Account and slide it to the right so that it turns blue.
lTo assign a cost account to every label, tap the check box for Require cost account for all
shipments.
4. Tap Apply.
Once you turn cost accounts on, you will need to have at least 1 cost account to print a shipping label.
Printing postage on envelopes
The Envelope Printing screen is the starting point for printing postage on an envelope or tape. It also
allows you to change what you print.
To open the Envelope Printing screen, tap Envelope Printing on the Home screen.
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On this screen, you can:
1. View the balance of funds you have remaining in your device.
2. Select a Preset for your letter.
3. Select an account by tapping Account (this option appears if your device has the account feature
enabled).
4. Tap Class to view the class and any extra services.
5. Tap the weight icon to view the weighing options (enter weight manually or using a scale).
6. Tap the date to view the date options.
7. View the total postage amount.
8. Preview or add graphics.
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9. Tap Print Mode to access the Print mode screen. This provides you with different printing modes
such as adding graphics to your envelope, adding more postage, or making corrections to the
date. You can also choose to only seal envelopes without printing any postage.
10. Tap the mode you wish to use:
oDate and Time Stamp
oGraphic Only
oPostage Printing - Printing postage on an envelope is the default mode.
oSeal Only- Bypass all printing.
Sending a Lettermail™ envelope
Lettermail is an economical way to send mailpieces through Canada Post.
1. Tap Envelope Printing on the Home screen.
2. If you have the accounting feature enabled, tap Account and select an account.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap Domestic Lettermail for a Lettermail envelope.
6. Tap Standard.
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7. Tap Apply.
lWith a scale:
a. Place the envelope on the scale.
b. The weight appears in the weight button on the screen.
lWithout a scale:
a. Tap the weight button.
b. Enter the weight of the envelope.
c. Tap Apply.
8. Tap Extra Services.
9. Select any special services required.
10. Tap Apply.
11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have,
feed the envelopes manually or tap Start to feed the envelopes.
Note: Your device will upload transactions if you have previously printed any mail. Once the upload
completes, you see the message "Transaction upload status, Upload success" with a check mark. Tap
the check mark.
Using Canada Post special services
1. Tap Envelope Printing on the Home screen.
2. If you have the accounting feature enabled, tap Account and select an account.
3. Tap Class.
4. Tap the class you wish to use. Sub-classes appear when available for the selected class.
5. Tap Apply.
lWith a scale:
a. Place the envelope on the scale.
b. The weight appears in the weight button on the screen.
lWithout a scale:
a. Tap the weight button.
b. Enter the weight of the envelope.
c. Tap Apply.
6. Tap Extra Services.
7. Select any special services you wish to use.
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