Pitney Bowes SendPro C series Manual

Shipping & Mailing
Postage Meters
SendPro® C-Series
Models C200, C300, and C400

Operator Guide
US English Edition
SV63242 Rev H PDF
June 2018

©2018 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or
stored in a retrieval system of any type or transmitted by any means, electronically or
mechanically, without the express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of
customers on Pitney Bowes equipment may constitute an infringement of intellectual
property rights of Pitney Bowes, and Pitney Bowes assumes no responsibility for any such
use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this
manual. However, we cannot assume responsibility for errors or omissions or liability for the
misuse or misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either
express or implied, under any Pitney Bowes or third party’s patent, copyright or other
intellectual property rights is granted by providing this information.

Third party software
Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under
permission from PBI’s licensors. Any special terms and conditions that apply to such software are
provided below:
This product contains the following software:
lOkhttp3 which is licensed under the Apache License, Version number 2.0. The license can be
downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this
software is available from http://square.github.io/okhttp/.
lRetrofit which is licensed under the Apache License, Version number 2.0. The license can be
downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this
software is available from https://square.github.io/retrofit/.
lOkio which is licensed under the Apache License, Version number 2.0. The license can be
downloaded from: https://github.com/square/okio/blob/master/LICENSE.txt. The source code for
this software is available from https://github.com/square/okio .
lCommons-codec which is licensed under the Apache License, Version number 2.0. The license
can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code
for this software is available from https://commons.apache.org/proper/commons-
codec/download_codec.cgi.
lCommons-io which is licensed under the Apache License, Version number 2.0. The license can be
downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this
software is available from https://commons.apache.org/proper/commons-io/download_io.cgi.
lOrg.greenrobot:eventbus which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source
code for this software is available from http://greenrobot.org.
lOrg.greenrobot:greendao which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source
code for this software is available from http://greenrobot.org/greendao.
lFasterXml.jackson.core:jackson-core which is licensed under the Apache License, Version
number 2.0. The license can be downloaded from: http://wiki.fasterxml.com/JacksonLicensing.
The source code for this software is available from http://wiki.fasterxml.com.
Third party software
Pitney Bowes Operator Guide June 2018 3

lAws-android-sdk-core which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: https://github.com/aws/aws-sdk-
android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from
https://github.com/aws/aws-sdk-android.
lAws-android-sdk-iot which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: https://github.com/aws/aws-sdk-
android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from
https://github.com/aws/aws-sdk-android.
lAws-android-sdk-s3 which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: https://github.com/aws/aws-sdk-
android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from
https://github.com/aws/aws-sdk-android.
lNv-websocket-client which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source
code for this software is available from https://github.com/TakahikoKawasaki/nv- websocket-
client.
lbumptech.glide which is licensed under the Apache License, Version number 2.0. The license can
be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for
this software is available from https://github.com/bumptech/glide.
lJakewharton:butterknife which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source
code for this software is available from https://github.com/JakeWharton/butterknife.
lCaverock:androidsvg which is licensed under the Apache License, Version number 2.0. The
license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source
code for this software is available from
https://mvnrepository.com/artifact/com.caverock/androidsvg/1.2.1.
lGlassfish:javax.annotation which is dual licensed under the CDDL, Version 1.0, and the GNU
General Public License, Version 2, June 1991, with the Classpath Exception. The licenses can be
downloaded from: https://javaee.github.io/glassfish/LICENSE. The source code for this software
is available from https://javaee.github.io/glassfish.
lCalligraphyXamarin which is licensed under the Apache License, Version number 2.0. The license
can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code
for this software is available from https://github.com/mikescandy/Calligraphy- xamarin.
lNewtonsoft JSON.NET which is licensed under the MIT License. The license can be downloaded
from: https://github.com/JamesNK/Newtonsoft.Json. The source code for this software is
available from https://github.com/JamesNK/Newtonsoft.Json.
Third party software
Pitney Bowes Operator Guide June 2018 4

lMaterialChips which is licensed under the Apache License, Version number 2.0. The license can
be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for
this software is available from https://github.com/DoodleScheduling/android-material-chips.
lAndroid Open Source Project (“AOSP”), which is licensed under the Apache License, Version
number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-
2.0.html. AOSP also contains the Linux kernel which is licensed under GNU General Public
License, Version 2, June 1991 (“GPL”). The license can be downloaded from:
http://www.gnu.org/licenses/gpl-2.0.html Copyright © 1989, 1991 Free Software Foundation. For
up to three years from PBI’s distribution of this product,you may obtain a complete machine-
readable copy of the source code for the Linux kernel under the terms of the GPL, without charge
except for the cost of the media, shipping, and handling, upon written request to PBI. Such
requests should be sent by e-mail to [e-mail].
Third party software
Pitney Bowes Operator Guide June 2018 5

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1 - Safety
Important safety and compliance information
for your meter 12
2 - Getting Started Home Screen
Home screen overview 18
Do I use Trackable Labels or Envelope
Printing? 20
Use SendPro online for these tasks 21
Creating or disabling the security pin 22
Managing your Pitney Bowes USPS Postage
Funds 24
Using the Trackable Labels address book 25
Using cost accounts for Trackable Labels 26
Viewing the Trackable Label history 27
Tracking a shipment 28
Adjusting your display 29
Installing a scale 30
Adjusting time zone and location code 31
Signing in and out of Trackable Labels 32
Setting up a proxy server 33
3 - Using Trackable Labels
Comparing carrier rates 36
Creating a trackable label 37
Creating a new trackable label sender address 39
Creating a new trackable label sender address 40
Editing the Trackable Label sender address 41
Creating an international trackable label 42
Printing a USPS return trackable label 43
Printing a USPS scan form 44
Reprinting a USPS, UPS or FedEx trackable
label 45
Canceling a UPS or FedEx trackable label 46
Getting a USPS refund for a trackable label 47
4 - Managing trackable labels
Changing the default refill amounts for
Trackable Labels 50
Turning on address autofill 51
Searching addresses in the Trackable Label
address book 52
Adding new addresses to Trackable Label
address book 53
Deleting addresses from the Trackable Label
address book 54
Editing addresses in the Trackable Label
address book 55
Managing your Trackable Label cost accounts 56
Turning Trackable Label cost accounts on 57
Adding a single Trackable Label cost account 58
Modifying a Trackable Label cost account 59
Refilling Trackable Label postage 60
Setting up your FedEx account 61
Setting up your UPS account 62
Setting up default printing options 63
Managing email notifications 64
Table of Contents
Pitney Bowes Operator Guide June 2018 7

Setting the default address for USPS return
labels 65
Determining how you spend your postage 66
5 - Using Envelope Printing
The Envelope Printing screen overview 68
Checking your available Envelope Printing
postage 69
Refilling postage for your Envelope Printing
balance 70
Using accounts for Envelope Printing 71
Sending a First-Class Mail® envelope 72
Sending Certified Mail 73
Printing a future date 74
Omitting the date from Envelope Printing 75
Printing additional postage 76
Re-dating your mail 77
Previewing or changing postage classes or
adding special services 78
Entering weight manually for Envelope Printing79
Using the weighing platform for Envelope
Printing 80
Sealing the envelope only - (bypass all printing)81
Zeroing the scale 82
Adding insurance to your mail in Envelope
Printing 83
Tracking your mail using ERR in Envelope
Printing 84
Getting a USPS refund for damaged or
incorrectly printed mail in Envelope Printing 85
Adding a graphic to your envelope in Envelope
Printing 86
Printing a graphic on your envelope with no
postage 87
Adding an inscription to your envelope in
Envelope Printing 88
Printing only the date and time in Envelope
Printing 89
6 - Managing envelope printing
Changing the default refill amounts in Envelope
Printing 92
Uploading Envelope Printing transactions 93
Clearing or resetting the number of mailpieces
you've sent in Envelope Printing 95
Performing USPS postal inspections for
Envelope Printing 96
Performing postal rate updates or software
updates for Envelope Printing 97
Viewing the Envelope Printing postage refill
history 100
Setting the Envelope Printing low funds
warning 101
Setting up a mailer ID 102
Updating the zip code 103
Managing accounts for Envelope Printing 104
Multi-level Envelope Printing accounts 105
Turning Envelope Printing account
passwords on and off 107
Creating an Envelope Printing account 108
Editing an Envelope Printing account 110
Deleting an Envelope Printing account 111
Setting the Envelope Printing account report
period 112
Setting the Envelope Printing account report
preferences 113
Printing Envelope Printing funds report 114
7 - View Print Reports
Printing a receipt when refilling postage for
Envelope Printing 116
Pitney Bowes Operator Guide June 2018 8

Viewing the total Envelope Printing postage
spent 117
Viewing the Envelope Printing postage refill
history 118
Printing a report for the number of mailpieces
sent in Envelope Printing 119
Printing Envelope Printing funds report 120
Running Envelope Printing account reports 121
Setting the Envelope Printing account report
period 122
Setting the Envelope Printing account report
preferences 123
Viewing the Trackable Label history 124
8 - Mail Machine Maintenance
Printing a test pattern 126
Cleaning the print nozzle 127
Changing the ink cartridge 128
Replacing the printhead 129
Cleaning the moistener brush and wick
assembly 133
Filling the moistener tank 136
Avoiding envelope sealing issues 137
Moving your SendPro C-Series meter 138
9 - Supplies
Supplies, ink cartridges, and options 140
10 - Machine Information
USPS requirements 144
Sections of the meter impression 145
Postal Security Device 146
Parts of the machine 147
Connections on the back of the machine 148
Setting up a wired network (LAN) connection 149
Setting up a WiFi (wireless) network
connection 150
Specifications 151
11 - Technical Support
Contacting Pitney Bowes 154
12 - Errors
"CSD Senior Device has stopped" message 156
"Shared Services has stopped working"
message 157
Flashing power light 158
"Oops! Something went wrong" message in
Trackable Labels Address Book 159
Error: Print services has stopped 160
Error: US Mailing has stopped 161
Error 1814, 1815 or 1825 162
Error 0802 163
"Clear Paper Jam" message 169
"Not Ready to Print" message 170
"Transaction log upload required" or
"Transaction Upload Due" messages 172
Error: No PSD on the SendPro C200, C300
and C400 173
Resolve error message "General
Authorization Failure" 174
13 - Troubleshooting
Poor print quality or not printing 177
Pitney Bowes Operator Guide June 2018 9

Wireless connection issues on the SendPro
C200, C300 and C400 179
Wired network connection issues on the
SendPro C200, C300 and C400 181
Sealing issues 184
All classes missing 186
Postage Balance showing "reading" on the
Envelope Printing screen 187
Cannot refill Envelope Printing during initial
installation 188
The screen is on but the power light is off 189
Scale weight changes to one ounce after
removing mailpiece 190
Solid red light on the 1E35 label printer 191
Stuck on Pitney Bowes blue loading screen
when going to envelope printing 193
Cartridge does not move on boot up 194
Power light flashes red and blue 195
Power light is blue instead of white 196
Power light turns on and off before the
machine boots 197
Opening Manage Accounts in Envelope
Printing displays a white screen 198
Unable to print Trackable Labels 199
1E35 label printer feeds incorrect label size
when printing a trackable label 201
Screen is blank or black 203
Mail not weighing correctly or not at all 204
Low battery icon appearing on the display 206
Date printed on mail is wrong 207
Meter making a continuous bell or chiming
sound 208
PB Commerce cloud error 209
Label not printing and printer green light is
flashing 211
A - Browser operations
Importing Addresses - SendPro online,
SendPro C200, C300, C400 214
Exporting Addresses - SendPro online,
SendPro C200, C300, C400 217
Importing Cost Accounts - SendPro online,
SendPro C200, C300, C400 218
Exporting Cost Accounts - SendPro online,
SendPro C200, C300, C400 219
Exporting a History Report - SendPro online,
SendPro C200, C300, C400 220
Setting up and Managing a UPS Account -
SendPro online, SendPro C200, C300, C400 221
Setting up and Managing a FedEx Account -
SendPro online, SendPro C200, C300, C400 224
Managing Users - SendPro online, SendPro
C200, C300, C400 227
Inviting Users - SendPro online, SendPro
C200, C300, C400 229
Creating an international trackable label 231
Printing a USPS scan form 232
Pitney Bowes Operator Guide June 2018 10

1 - Safety
In this section
Important safety and compliance information for your
meter 12

Important safety and compliance information for your
meter
SendPro C200, C300 and C400 (Model 2H00)
Power requirements: 100-240 VAC, 50/60 Hz, 1.0A
Operating Temperature: 55°F (13°C) to 95°F (35°C)
Sound Level: Less than or equal to dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or
ISO 3741.
Lithium ion batteries
This product contain a lithium ion battery. The battery must be recycled or disposed of properly. If you are
leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal
or recycle facility for instructions on how to dispose of it properly.
Agency compliance information
Agency Compliance Information can be found in the product’s user guide. The user guide is available for
download at: http://www.pitneybowes.com/us/support.
Important safety notes
Follow the normal safety precautions for all office equipment.
lPlease read all instructions before you attempt to operate the system. Save these instructions for
future use.
lUse only Pitney Bowes-approved supplies, in particular aerosol dusters. Improper storage and
use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that
could result in personal injury and/or property damage. Never use aerosol dusters labeled
flammable and always read instructions and safety precautions on the duster label.
Safety
Pitney Bowes Operator Guide June 2018 12

lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet
that's located near the machine and easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
lThe power cord wall plug is the primary means of disconnecting the machine from the AC supply.
The unit is on whenever it is plugged into a live receptacle, even though the operator display may
be blank.
lPlace the mailing machine base close to an easily accessible wall outlet. DO NOT use a wall outlet
controlled by a wall switch or one that is shared with other equipment.
lDo not use an adapter plug on the line cord or wall outlet.
lDo not remove the ground pin from the line cord.
lMake sure the area in front of the wall outlet into which the machine is plugged is free from
obstruction.
lDO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure
there is no strain on the power cord.
lTo reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the
control panel or its base. The cabinet encloses hazardous parts. If you should drop or otherwise
damage the unit, call Pitney Bowes.
lUse only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data
Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter
the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item
you are interested in.
lKeep fingers, long hair, jewelry and loose clothing away from moving parts at all times.
lAvoid touching moving parts or materials while the machine is in use. Before clearing a stall (jam),
be sure ma- chine mechanisms come to a complete stop.
lTo prevent overheating, do not cover the vent openings.
lWhen removing stalled material, avoid using too much force to protect against minor personal
injury and damage to the equipment.
lUse the equipment only for its intended purpose.
lAlways follow the specific occupational safety and health standards prescribed for your workplace.
Safety
Pitney Bowes Operator Guide June 2018 13

Warning! Caution:
In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect
the power cord from the wall plug and contact Pitney Bowes. Go to our website at (copy
the URL and paste it into a browser):
http://www.pitneybowes.com/us/support/products/sendpro-c200-c300-c400-meter-support.html
Warning! Caution:
Moving mechanism can result in personal injury. Keep hands, long hair, ties, jewelry and
loose clothing away from moving parts.
Radio frequency transmitter compliance information
United States
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Only cables provided with this equipment may be used to ensure compliance with the limits.
Safety
Pitney Bowes Operator Guide June 2018 14

Caution:
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This equipment contains an FCC approved radio frequency transmitter. An FCC ID number can be
found on the equipment label. This device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter. The antenna(s) used for this transmitter must be
installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or
operating in conjunction with any other antenna or transmitter.
Canada
This equipment contains an Industry Canada approved radio frequency transmitter. An IC certification
number can be found on the equipment label. The separation distance between the user of this
equipment and the transmitting device must be greater than 20cm to ensure compliance with radio
frequency exposure requirements. This transmitting device complies with Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Japan
This equipment contains a radio frequency transmitter that has been certified for construction design
based on regulations in Radio Law Article 38, Section 24 and the technical specifications in Certification
Ordinance Article 2, Section 1, No. 19, 19-3, and 19-3-2. The certification mark and number is shown on
the equipment’s label.
Brazil
This equipment contains a radio frequency transmitter that has been certified for construction design
based on the General Telecommunications Law and the Radio Law Resolution 242 – General
Regulations on the Certification and Approval of Telecommunication Products. The ANATEL
certification mark is shown on the equipment’s label.
Safety
Pitney Bowes Operator Guide June 2018 15

Note for California customers only
Batteries in this product contain perchlorate material. California requires perchlorate-containing products
to be accompanied by the following notice: Perchlorate Material - special handling may apply. See:
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
Servicing
Please refer to the warranty information if problems occur. Failed units will be returned to the Pitney
Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S. Service Center contact
address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926.
For more information, visit our website at:
http://www.pitneybowes.com/us/support/products/sendpro-c200-c300-c400-meter-support.html
Safety
Pitney Bowes Operator Guide June 2018 16

2 - Getting Started
Home Screen
In this section
Home screen overview 18
Do I use Trackable Labels or Envelope Printing? 20
Use SendPro online for these tasks 21
Creating or disabling the security pin 22
Managing your Pitney Bowes USPS Postage Funds 24
Using the Trackable Labels address book 25
Using cost accounts for Trackable Labels 26
Viewing the Trackable Label history 27
Tracking a shipment 28
Adjusting your display 29
Installing a scale 30
Adjusting time zone and location code 31
Signing in and out of Trackable Labels 32
Setting up a proxy server 33

Home screen overview
The Home screen on the SendPro® C-Series machine provides the starting point for creating either a
trackable shipping label or printing postage on an envelope. The application drawer at the bottom of the
screen provides access to information about trackable labels you have already sent (History), trackable
label addresses (Address Book) and accounts you are using to track your postage spending (Cost
Accounts). To view the information tap on the appropriate icon.
To view all of the options in the application drawer, tap the double-headed arrow on the right side of the
application drawer. Other options include the ability to track a shipment (Tracking), visit the USPS postal
website, and order supplies.
Start creating a shipping label by tapping Trackable Labels. Print postage by tapping Envelope
Printing.
The global toolbar located at the top of the Home screen appears at the top of every screen within the
Trackable Labels and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels and Envelope Printing applications.
Profile - View your profile (name and email for Trackable Label account), log out, or lock your
SendPro C-Series device.
Settings - View or change your machine and application settings. For your machine, this includes
adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet
connection information. For the Envelope Printing this includes setting up automatic postage refills,
external scales and barcode scanners and performing maintenance on the mail postage printer. For the
Trackable Labels this includes managing your carrier accounts and setting up your shipping label printer
default values.
Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
Getting Started Home Screen
Pitney Bowes Operator Guide June 2018 18

Support - Get information on how to perform tasks using Trackable Labels and Envelope Printing.
Search online content or watch a video.
Applications - Quickly switch to any installed application without having to navigate to the Home
screen and go through the icons in the application drawer.
Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing.
Back - Return to the previous screen.
Getting Started Home Screen
Pitney Bowes Operator Guide June 2018 19

Do I use Trackable Labels or Envelope Printing?
With SendPro® C-Series you can create either a trackable shipping label or print postage on an
envelope. For a shipping label, tap Trackable Labels on the Home screen. For postage, tap Envelope
Printing on the Home screen.
Why use Trackable Labels?
lYou are sending large envelopes or packages.
lUSPS tracking barcode requirements - if you are using any Priority Mail Services, any Priority Mail
Express Services, or any Parcel Select Services the USPS requires that a USPS tracking
barcode and number appear on those packages or envelopes. Refer to the USPS site for more
information.
lYou can tailor your sending options by choosing USPS, UPS, or FedEx carrier. You can review
the costs, services, and delivery times of all three carriers and select the ideal way to send each
package.
lMaximize savings through the USPS by having access to the commercial based rates and
discounts for sending letters and packages, including Priority Mail. This will save you 3 cents per
letter and about one dollar per package.
lTake advantage of Pitney Bowes partnership with UPS. You are eligible for UPS office shipping
discounts including 18% savings on UPS next day air and 9% off of UPS Ground Commercial and
Residential.
When to use Envelope Printing?
lIf you are using pre-printed envelopes or postcards.
lIf you only need the postage amount (indicia) on the envelope or label (you don't need tracking
information on the envelope).
Getting Started Home Screen
Pitney Bowes Operator Guide June 2018 20