Pitney Bowes 1E42/W1110 SendKit User manual

Shipping & Mailing
Postage Management
SendKit Installation Instructions
SendKit- 1E42, SL-397-D
SDC2100B UK English Edition

Introduction
Your equipment may be available as part of several different kits (combinations of products) as well as a standalone items, dependent on your market.
Please select the relevant equipment and setup from the options below and follow the step by step instructions.
If you are installing your 1E42/ W1110 SendKit or Printer on a Windows computer please visit the Pitney Bowes Support site and select the Windows
Installation Instructions.
1E42/ W1110
SendKit (USB)
1E42/ W1110
SendKit (Network)
1E42/ W1110
Printer (USB)
1E42/ W1110
Printer (Network)
Using your
Equipment
Learn how to use
your SendKit setup
or standalone
printer or scale
Troubleshooting
and Safety
Pitney Bowes Installation Instruction June,2020 Page 2 of 15

1E42/ W1110 Printer Installation via
USB Connection
Right, let’s get your Printer up and running
quickly…
Let’s first get together the things you will need:
lThe box containing your 1E42/ W1110 Printer.
lA Welcome Email from Pitney Bowes containing your SendPro®
Log in details.
lA Mac on which you have full admin rights to allow downloading and
installing software.
l2 available USB ports on your Mac.
If you have not received the email from Pitney Bowes, do not go any further
with this installation. Please visit pitneybowes.com for contact details.
1. Opening the box and unpacking
Here are diagrams and explanations of the items you should find in your
box. Please select the correct power cable for your location.
If you have any problems during this installation, refer to ‘Troubleshooting’.
1E42/ W1110 Printer and SL-397-D Scale
Note- If you have ordered a 1E42/ W1110 Printer on it's own, you will not
receive the SendKit SL-397-D Scale in the box.
Power Cord and Network Cable (the Network cable is not used for
USB Installation).
2. Signing into SendPro®
Sign into SendPro® using the link in the welcome email.
spo.pitneybowes.com
Pitney Bowes Installation Instruction June,2020 Page 3 of 15

3. Connecting the Printer
Ensure you have the correct power cord for your region.
Connect the power cord and adapter to your printer (as shown) and switch
on.
4. Printer Ready
Wait for approximately 45 seconds until the green light remains constant
and the printer is ready.
5. Aligning the Label Roll
Press the feed button and check that the label feeds out correctly.
Note- If the label does not feed correctly please refer to label alignment
instructions inside the printer top cover.
Tear off the correctly dispensed label.
6. Connecting the Printer
Connect your printer to your computer with the USB cable.
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7. Manually Download the Printer Driver
Ensure you are signed into SendPro® and click on the Help icon.
1. Select the Download Printer Driver (W1110).
2. Select to download the correct printer driver for your operating
system.
3. Open Finder.
4. In the Downloads folder, double click on the driver .dmg file.
5. Double click on the .pkg file.
If the 'Software can not be opened because Apple can not check it' error
appears.
6. Select OK.
7. Right click the file and select Open.
8. Select Open.
9. Select Continue.
10. Select Install.
11. Enter your username and password.
The installation was successful message will be shown when the
installation is complete.
8. Adding Printer
Go to Printers & Scanners under System Preferences.
Click on the + symbol at the bottom left of the window and select Add
Printer or Scanner.
The MAC system will auto detect the new printer.
Click on Select Software and choose the Datamax-O’Neil driver.
Select the correct printer and click OK.
9. Test Print
1. Select the Printer tab at the top of the screen.
2. Click on Print Test Page to print a test print.
Check that your label has printed correctly. If you have any issues with the
print refer to Troubleshooting later in this document.
Note-If DataMax O’Neill w1110 is not available your printer driver is not
correctly downloaded. Refer to step 7 for download instructions.
If you are installing a SendKit, Click here to now install your SL-397-D
Scale or go to the SL-397-D Scale Installation section of this document.
Pitney Bowes Installation Instruction June,2020 Page 5 of 15

1E42/ W1110 Printer Installation via
Network Connection
Right, let’s get your Printer up and running
quickly…
Let’s first get together the things you will need:
lThe box containing your 1E42/ W1110 Printer.
lA Welcome Email from Pitney Bowes containing your SendPro®
Log in details.
lA Mac on which you have full admin rights to allow downloading and
installing software.
l2 available USB ports on your Mac.
If you have not received the email from Pitney Bowes, do not go any further
with this installation. Please visit pitneybowes.com for contact details.
1. Opening the box and unpacking
Here are diagrams and explanations of the items you should find in your
box. Please select the correct power cable for your location.
If you have any problems during this installation, refer to ‘Troubleshooting’.
1E42/ W1110 Printer and SL-397-D Scale
Note- If you have ordered a 1E42/ W1110 Printer on it's own, you will not
receive the SendKit SL-397-D Scale in the box.
Power Cord and Network Cable
2. Signing into SendPro®
Sign into SendPro® using the link in the welcome email.
spo.pitneybowes.com
Pitney Bowes Installation Instruction June,2020 Page 6 of 15

3. Connecting the Printer
1. Connect your Network cable to your printer and Network socket.
2. Ensure you have the correct power cord for your region.
3. Connect the power cord and adapter (as shown) to your printer and
switch on.
4. Printer Ready
Wait for approximately 45 seconds until the green light remains constant
and the printer is ready.
5. Aligning the Label Roll
Press the feed button and check that the label feeds out correctly.
Note- If the label does not feed correctly please refer to label alignment
instructions inside the printer top cover.
Tear off the correctly dispensed label.
Pitney Bowes Installation Instruction June,2020 Page 7 of 15

6. Manually Download the Printer Driver
Ensure you are signed into SendPro® and click on the Help icon.
1. Select to download the correct printer driver for your operating
system.
2. Open Finder.
3. From the Downloads folder, double click on the driver .dmg file.
4. Double click on the .pkg file.
If the 'Software can not be opened because Apple can not check it' error
pops up
1. Select OK.
2. Right click the file and select Open.
3. Select Open.
4. Select Continue.
5. Select Install.
6. Enter your username and password.
The installation was successful message will be shown when the
installation is complete.
7. Adding Printer
Go to Printers & Scanners under System Preferences.
Click on the + symbol at the bottom left of the window and select Add
Printer or Scanner.
The MAC system will auto detect the new printer.
Click on Select Software and choose the Datamax-O’Neil driver.
Select the correct printer and click OK.
8. Test Print
1. Select the Printer tab at the top of the screen.
2. Click on Print Test Page to print a test print.
Check that your label has printed correctly. If you have any issues with the
print refer to Troubleshooting later in this document.
Note- If DataMax O’Neill w1110 is not available your printer driver is not
correctly downloaded. Refer to step 6 for download instructions.
If you are installing a SendKit, Click here to now install your SL-397-D
Scale or go to the SL-397-D Scale Installation section of this document.
Pitney Bowes Installation Instruction June,2020 Page 8 of 15

SL-397-D Scale Installation
Signing into SendPro®
If you are not already signed into SendPro®, sign into SendPro® using the
link in the welcome email.
spo.pitneybowes.com
Downloading the Scale Utility
1. In SendPro® Click on the Help icon.
2. Select Download SendPro® Scale Utility
3. The screen shows We can't find your scale. Click Download
SendPro Scale App.
4. Select Run or Open (this depends on your internet browser and
operating system).
5. Follow the prompts on screen to install.
6. Close your internet window. Your Scale utility is now installed.
Connecting your Scale
1. Place your scale on a firm and flat surface near to your computer.
2. Connect your scale to your computer using the USB cable supplied.
Then press the Zero button.
3. Press the Mode button to select Kg
Note- If you do not wish to use a USB to connect your scale refer to
www.pitneybowes.com/uk/sendkit for information on battery installation.
If you have a SendKit and have not yet installed your Printer please go to
the Front/ Introduction pages of this guide and select the relevant Printer
Installation Instruction. If you have completed your setup, get yourself up
and running quickly by visiting the Using your Equipment section of this
guide.
Pitney Bowes Installation Instruction June,2020 Page 9 of 15

Using your Equipment
See below for useful information on using your Equipment
Creating and Printing a Shipping Label
Managing Users
Changing your Username or password
Viewing your History
Exporting a History Report
Maximum Transaction Limit
Searching for a Shipment
Carrier Services and Packaging
For information about size and weight restrictions, visit the carrier’s website:
Royal Mail
Pitney Bowes Installation Instruction June,2020 Page 10 of 15