Pitney Bowes SendPro C User manual

Shipping & Mailing Postage Meters
SendPro C/SendPro+
Quick ReferenceGuide Australian English Edition
Navigating the Home
Screen
Creating and Printing
a Trackable Label
Printing Envelopes /
Creating an Account
Refilling Postage and
adding a Graphic
Installing an Ink
Cartridge
Preset Feature and
Printing a Future
Date
Creating a Sendle or
Shippit Account
Printer Maintenance-
Printing a Test
Pattern
Printer Maintenance-
Cleaning Print
Nozzles
Responsible disposal
and PB Support

Navigating the Home screen
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a trackable shipping label or printing
postage on an envelope.
For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope Printing. For important large envelopes or
packages using Sendle or Shippit, start creating a shipping label by tapping (2) Trackable Labels.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C,
SendPro+ device. For example, you can check your postage refill history, download software update and even check your network connection
(Check Network).
Note: The History & Reports application provides a history of the postage refill operations you have performed for the Envelope Printing
application.
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Global Toolbar
The global toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels and Envelope Printing
applications.
This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels and Envelope Printing
applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.
(3) Support - Search online content and get information on how to perform tasks using Trackable Labels or Envelope Printing.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn
wireless connection on or off. The icon here represents a wireless connection.
(5) Settings - View or change your machine and application settings. For your machine, this includes adjusting the screen brightness, setting
sound notification levels, and viewing wireless or Ethernet connection information.
(6) Profile - Lock your SendPro C, SendPro+ device.
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Creating and printing a trackable label
1. Tap Trackable Labels on the Home screen.
2. Tap the SendPro + Sendle and Shippit button.
3. Enter the recipient address. You can manually enter the recipient
information or select one from the address book. If the address is a
new address, tap the Save to address book radio button. To select
one from the address book, tap the Address icon in the top right
corner of the screen as shown here.
4. Tap Continue.
5. Tap a package type if you know the size and weight of your parcel.
For example, Satchel, Carry-on or Shoebox then tap Continue.
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6. If you are not sure what package type to select, enter the weight of
the box or envelope
lPlace the box or envelope on the scale and the weight appears in
the weight field. If you do not have a scale, tap on the Parcel
Weight field, enter the value using the keypad and then tap
Continue.
7. At the Choose Carrier screen you will see all the services that are
available at that time. Tap the desired courier service radio button
then tap Continue.
8. Depending on the service you selected, you may be prompted to add
additional details such as a parcel description, customer reference,
delivery instructions, the Authority to leave (ATL) tick box and the
pick-up date for your parcel. Once complete, tap Continue.
9. At the Review & Print screen, you’re shown the details of the label.
You can edit the recipient address at this point if necessary by
tapping the edit icon.
10. Tap Print Label once you’re happy to proceed. Once you tap Print
Label you will be charged and the label will be printed.
11. The carrier screen reappears. You can now print another label.
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Printing an Envelope
Select Envelope Printing from the Home Screen.
Set up your chosen Print Mode, Class, Graphic/ Ad and Date. You are
also able to refill, check your postage balance and view piece count
and spend data from this screen.
Key-
1. View the balance of funds you have remaining in your meter.
2. Select an account by tapping Account (this option appears if your
device has the account feature enabled).
3. Tap Class to view the class and any extra services.
4. Tap the weight icon to view the weighing options (enter weight
manually or using a scale).
5. Tap the date to view the date options.
6. View the total postage amount.
7. Preview or add graphics.
8. Tap Print Mode to access the Print mode screen. This provides you
with different printing modes such as adding graphics to your
envelope or adding more postage. You can also choose to only seal
envelopes without printing any postage.
Sending a domestic letter
The instructions below explain how to send a domestic letter, however
you can select your desired class and any service using the same
method.
1. Tap Envelope Printing on the Home screen.
2. If you have the accounting feature enabled on your machine:
lTap Account on the left side of the screen.
lSelect an account.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap Domestic Letter for a Domestic Letter mail envelope.
6. Tap Metered Letter Regular.
7. Select Small.
8. Tap Apply.
lWith a scale- Place the envelope on the scale and the weight
appears in the weight button on the screen
lWithout a scale- Tap the weight button and enter the weight of
the envelope. Tap Apply.
9. Place the envelope on the feed deck; the machine automatically
feeds the envelope and prints the postage.
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Creating an Envelope Printing Account
Accounting is an optional feature. Contact your Pitney Bowes Sales
Representative for information about options and pricing.
1. Tap Envelope Printing
2. Tap Account on the left side of the screen. A list of all available
accounts is displayed.
3. Tap the menu icon in the upper right corner of the screen:
4. Tap Manage Accounts.
5. Tap Create new account
6. For a new top level account, tap Create a new account and fill in
the required account fields (Account name and Code) and any
optional fields you want.
lThe Code is a unique code that you must assign to identify each
account, sub account, and sub sub account. This helps you
locate accounts more easily later.
l(Optional) Enter a Description of the account up to 150
characters.
l(Optional) To create a password for this account, tap in the
Password field. Passwords are case sensitive, can be
alphanumeric, and must be four characters in length. You will
need to enter this password to edit or process mail against the
account.
7. Tap Active for the Status.
8. When finished, tap anywhere on the screen, but outside of the fields.
The Cancel and the OK buttons appear at the bottom of the screen.
9. Tap OK to save. The name of the new account is displayed.
l(Optional) To create another account, tap Create New
Account.
l(Optional) To add a sub account to the account you just created,
tap Add a Sub Account to this account.
lIf you do not need to create any more accounts, tap Done.
10. Press the Back Arrow at the top of the screen to return to the account
list.
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Refilling postage for your Envelope Printing
balance
Before you begin:
Make sure your device is connected to the internet.
lFor LAN connection, you will see the following connection icon in the
global toolbar:
lIf you have a wireless connection, you will see the following
connection icon in the global toolbar:
1. Tap Envelope Printing on the Home screen.
2. Tap Postage Balance.
3. Tap Refill Postage.
4. Enter your postage refill amount. Tap the back button if required to
change the amount shown.
5. Tap Refill Mail Postage.
6. Tap View Receipt if you want to view or print a receipt.
7. Tap Done.
8. Your updated postage balance displays on the Envelope Printing
screen.
Adding a graphic to your envelope when
Envelope Printing
The SendPro C, SendPro+ device comes with a set of standard graphic
images that you can add to your envelopes or tapes when you print
your postage. Graphic ads are also known as ads, slogans or logos.
Examples include PLEASEOPENIMMEDIATELY, RECYCLE and
Season's Greetings.
You can also add your own custom graphics to your SendPro C,
SendPro+ device.
Before you begin:
Weigh your envelope, select a class, and select any special services
required.
1. Tap the Graphics icon on the Envelope Printing screen.
2. Select the graphic you want from the list of available graphics.
3. Tap Apply.
4. To verify that the envelope prints correctly, feed the envelope
through the machine.
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Installing the ink cartridge
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Ink.
4. Lift the cover. The ink cartridge moves to the front position.
5. Remove the ink cartridge, as shown below.
6. Insert the new ink cartridge and close the cover. The cartridge
repositions itself and the Envelope Printer Maintenance screen re-
displays.
7. Perform a print test to ensure you get a good test print pattern.
Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney
Bowes cartridges can damage your meter. Visit our supplies website at
www.pitneybowesdirect.com.au.
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The Preset Feature
A Preset is a snapshot of commonly-used meter settings that allows
you to easily recall the properties you use most often. Assigning a
preset saves time and ensures accuracy in your mail. The maximum
number of presets you can create is ten.
1. Tap Envelope Printing on the Home screen.
2. Define the settings you would like for your preset:
a. If accounting is enabled on your device, tap the Account button
then select the desired account.
b. Tap the Class button.
c. Tap Start Over.
d. Select the desired class and any additional services you may
require. Confirm these by tapping Apply.
e. If desired, tap Graphic to save a logo (Envelope Message).
Select the desired Envelope Message.
3. Tap the Preset button.
4. Tap the Save New Preset or Make / Create another preset
button.
5. Enter a name for the preset. You can enter up to 32 characters.
6. Tap the green tick when done.
Selecting a Preset
1. Tap Envelope Printing on the Home screen.
2. Tap the Preset button.
3. Tap the desired preset.
4. Tap the <button to return to the Home screen.
Printing a Future Date
You can print postage with a date in the future. If you miss today’s mail
pickup, you can print your postage with a future date.
1. Tap Envelope Printing on the Home screen.
2. Tap the date on the Envelope Printing screen. The calendar displays.
3. Tap Tomorrow or Another Date on the right-hand side of the
calendar, depending on the date you wish to print.
4. Tap Apply when you see the future date highlighted on the calendar.
5. The Envelope Printing screen displays the future date.
6. Place the envelope or envelopes on the feed deck. Depending on the
SendPro C model you have, feed the envelopes manually or tap
Start to feed the envelopes automatically .
Note: The date on the postage should match the date when your mail
goes to the post office. Your machine automatically advances the printed
date on the meter stamp (as well as its internally held date) when the
system time reaches 5:00 PM. This time cannot be changed.
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Creating a Sendle or Shippit Account
Prior to using the Shipping app with your Sendpro + device you will be
required to create an Account(s) with the Shipping carriers, Sendle
and/or Shippit. You will be unable to run your SendPro + device for
Shipping without an account. These accounts may have been set up
during installation of your device.
Creating a Sendle Account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop
down.
2. Click SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Sendle.
4. Sendle will send you a verification email. Click on the Verify your
email button.
5. You are now taken to the Dashboard screen in Sendle. Click on the
Billing tab on the left side of the screen. Complete the required
fields.
6. You are then required to add your credit card details. Click on the
Add a new card button.
7. Now click on the Settings tab on the left side of the screen. Within
the Account tab, enter your time zone. Click the Update Details
button.
8. Still in the Settings menu, click Sender details, complete the form
and tick the declaration for dangerous goods. Click Save.
9. Now go to the Payment tab. Complete the Billing Contact fields.
Confirm these fields by clicking the Save billing contact button.
10. You have now completed the setup on your PC. The next part of the
process needs to be completed via your meter.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen.
2. Complete the names and email field.
3. Tap Continue.
4. You will now receive an email from Pitney Bowes which provides you
with a four-digit verification code. Enter the code and tap Verify.
5. The terms and conditions screen displays. Scroll to the bottom and
tap the tick box. Now tap Accept.
6. To scroll through the different features of Sendle and Shippit, tap
Next or tap Skip.
7. Tap the Sendle and Shippit button.
8. Tap the Sendle button then tap Continue.
9. Follow the on-screen prompts to complete the login process.
10. Tap Go to Dashboard to return to the home screen of Trackable
Labels. You can now print Sendle labels.
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Creating a Shippit Account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop
down.
2. Click on SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Shippit.
4. Complete the form then click Create Account.
5. Once you create your account you will receive an email from Pitney
Bowes to complete your billing details. Please be aware this email
can take up to twenty-four hours to arrive.
6. Click on the link in the email instructions to log in to the Shippit
website. Use the temporary email address and password that is
supplied within the email.
7. You now need to complete your billing details. Click the drop down
arrow on the top right of the screen and click Billing Details.
8. Now add your card details and confirm by clicking Update.
9. You now need to wait twenty-four hours before you can send Shippit
labels via your SendPro + device.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen
2. If you have already created a Sendle account, go to step 6. If not,
complete the names and email field. Tap Continue.
3. You will now receive an email from Pitney Bowes which provides you
with a four-digit verification code. Enter the code and tap Verify.
4. The terms and conditions screen displays. Scroll to the bottom and
tap the tick box. Now tap Accept.
5. To scroll through the different features of Sendle and Shippit, tap
Next or tap Skip.
6. Tap the Settings button on the top right of the Trackable Labels
display.
7. Tap Carrier Integrations.
8. Tap Connect on the Shippit button.
9. Enter the original email address, (not the temporary email address),
that you used to create your Shippit account then tap Login.
10. Tap Go to Dashboard to return to the home screen of Trackable
Labels. You can now print Shippit labels.
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Printer Maintenance
Printing a Test Pattern
You can print a test pattern to check the print quality of the postage
indicia without spending any of your postage funds. If the sample has
broken or missing lines, you may need to replace the ink cartridge or
print head.
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down and tap Mail Printer Maintenance or Envelope
Printer Maintenance .
3. Tap Print Test Pattern.
4. When the message "Print a Test Pattern?" displays, feed the
envelope through the machine.
5. Examine the pattern printed on the envelope:
lTap Done if the lines are unbroken and match the "Good" test
pattern shown on the display.
lTap Clean Print Nozzle if the test pattern has missing or
incomplete lines
nOnce the cleaning operation completes, you must print
another test pattern.
nIf this new pattern still has broken or missing lines, you may
need to replace the ink cartridge or clean or replace the
printhead.
Good Test Print
Bad Test Print
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Cleaning Print Nozzles
If you get a bad test print pattern, clean your print nozzles to try to
correct the problem.
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down to the Envelope Printer Settings section.
3. Tap the Envelope Printer Maintenance button.
4. Tap Clean Print Nozzle.
5. Once the cleaning operation completes, you are prompted to print
another test pattern. If the new pattern still has broken or missing
lines, you may need to replace the ink cartridge or print head.
Note:If you see no improvement in print quality, do not repeat the
cleaning, as cleaning the print nozzles consumes ink. See Pitney Bowes
Support to contact us.
lThe accessories, such as ink cartridges, print heads and similar
printing consumables, must be replaced regularly to ensure high print
quality.
lTest prints or sample indicia imprints may not be sent.
Cleaning Print Head
If you clean the print nozzle and you still get a bad test print pattern, try
cleaning the printhead
For information on how to Clean your Print Head refer to your device
Operating Guide that can be found on our support site. See Pitney
Bowes Support.
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Responsible Disposal
Pitney Bowes has long been recognised for our commitment to
protecting the environment. Please responsibly dispose of your empty
ink cartridges.
To find out more about what we do for the environment visit our
Corporate Responsibility webpage.
www.pitneybowes.com/au/our-company/corporate-responsibility
Pitney Bowes Support
For lots more support information for your SendPro C/SendPro+, visit
our Support website.
pitneybowes.com/au/support/sendpro-c-sendpro-plus
Contact us at-
pitneybowes.com/au/contact-us
If you have a query with your Sendle invoice you can visit Sendle's
website by using a browser on your PC. Go to the Payments section at
https://support.sendle.com
If you have a query with your Shippit invoice you can visit Shippit's
website by using a browser on your PC. Go to the Account
Maintenance section at https://support.shippit.com/hc/en-us
SDC2174B February 2020
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