Pitney Bowes SendPro C Auto User manual

Quick Start Guide
SV63351 Rev.D
April 29, 2022
Shipping & Mailing
Postage Meters
SendPro® C Auto
Quick start guide
Finding the Product Code Number (PCN) and serial number 3
Navigating the Home screen 4
Printing a shipping label or printing postage on an envelope 7
Printing a shipping label 8
Using cost accounts to charge back shipping label postage 13
Adding a shipping label cost account 14
Adding a Envelope Printing or Print on Envelopes account 15
Navigating the Envelope Printing or Print on Envelopes app 16
Printing postage on tapes 17
Feeding envelopes 18
Sending a First-Class Mail envelope 21
Sending a large First-Class® envelope 21
Sending Certified Mail 22
Sending an international letter 23
Using USPS special services 24
Updating postal rates or software for printing on envelopes 24
Refilling postage for printing on envelopes 25
Sealing envelopes and printing postage 26
Filling the moistener tank 27
Replacing the ink cartridge 29
Printing a test pattern 31
Adding favorite apps 32
Creating presets for printing postage 33
Selecting a preset for printing postage 34

Ordering supplies from your device 35
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Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
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Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C Auto.
Creating shipping labels or printing on envelopes
Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap
Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or
packages using USPS, UPS®, or FedEx®.
Using SendPro Apps
Tap on SendPro Apps to access a variety of apps to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of
the Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations
for resolving them. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lSolutions to resolve the issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
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To learn how to use the SendPro Care app, tap i How to use on the main page of the app.
The toolbar
The toolbar appears at the top of every screen. It allows you to view and change settings for your
device.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
3. Tap the question mark in the toolbar to open the SendPro Care app.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents
a wireless connection.
5. Settings - View or change your device and app settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For Envelope Printing or Print on Envelopes, this includes setting the default
postage refill amount, installing external scales and performing maintenance. For shipping
labels, this includes managing your carrier accounts and setting up your shipping label printer
default values.
6. Profile - View your profile (name and email for shipping label account), log out, or lock your
SendPro C Auto.
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Printing a shipping label or printing postage on an
envelope
You can either create a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
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Use Envelope Printing or Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
Printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
1. Tap Create Shipping Labels on the Home screen.
2. Tap the carrier you wish to use.
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3. Verify that the sender address is correct. If not, tap on the Sender field and select a new
address.
4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost
Account and select an account to change or add the account..
5. Tap Continue.
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6. Enter the recipient address manually or tap Address book to select one from the address book.
7. Tap Continue.
8. Tap a package type.
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