Pitney Bowes SendPro C Auto User manual

Quick Start Guide
SV63351 Rev.D
April 29, 2022
Shipping & Mailing
Postage Meters
SendPro® C Auto
Quick start guide
Finding the Product Code Number (PCN) and serial number 3
Navigating the Home screen 4
Printing a shipping label or printing postage on an envelope 7
Printing a shipping label 8
Using cost accounts to charge back shipping label postage 13
Adding a shipping label cost account 14
Adding a Envelope Printing or Print on Envelopes account 15
Navigating the Envelope Printing or Print on Envelopes app 16
Printing postage on tapes 17
Feeding envelopes 18
Sending a First-Class Mail envelope 21
Sending a large First-Class® envelope 21
Sending Certified Mail 22
Sending an international letter 23
Using USPS special services 24
Updating postal rates or software for printing on envelopes 24
Refilling postage for printing on envelopes 25
Sealing envelopes and printing postage 26
Filling the moistener tank 27
Replacing the ink cartridge 29
Printing a test pattern 31
Adding favorite apps 32
Creating presets for printing postage 33
Selecting a preset for printing postage 34

Ordering supplies from your device 35
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Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
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Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C Auto.
Creating shipping labels or printing on envelopes
Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap
Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or
packages using USPS, UPS®, or FedEx®.
Using SendPro Apps
Tap on SendPro Apps to access a variety of apps to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of
the Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations
for resolving them. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lSolutions to resolve the issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
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To learn how to use the SendPro Care app, tap i How to use on the main page of the app.
The toolbar
The toolbar appears at the top of every screen. It allows you to view and change settings for your
device.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
3. Tap the question mark in the toolbar to open the SendPro Care app.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents
a wireless connection.
5. Settings - View or change your device and app settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For Envelope Printing or Print on Envelopes, this includes setting the default
postage refill amount, installing external scales and performing maintenance. For shipping
labels, this includes managing your carrier accounts and setting up your shipping label printer
default values.
6. Profile - View your profile (name and email for shipping label account), log out, or lock your
SendPro C Auto.
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Printing a shipping label or printing postage on an
envelope
You can either create a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
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Use Envelope Printing or Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
Printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
1. Tap Create Shipping Labels on the Home screen.
2. Tap the carrier you wish to use.
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3. Verify that the sender address is correct. If not, tap on the Sender field and select a new
address.
4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost
Account and select an account to change or add the account..
5. Tap Continue.
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6. Enter the recipient address manually or tap Address book to select one from the address book.
7. Tap Continue.
8. Tap a package type.
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9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap Weight. Tap Scale
and the weight appears. Tap Apply.
lIf you do not have a scale, tap Weight and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
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12. To add additional services, tap Add additional services. If you are not adding any extra
services, go to step 14.
13. Select the desired services and tap Apply.
14. To print the label, tap Print.
15. On the Label Options screen, tap Format and select the printer format.
16. (Optional)Tap Print Sample to print a sample label.
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17. Tap Print again and the label prints.
lYou may need to enter the Sender and Recipient's phone number, as it is required for some
services.
18. The carrier screen reappears.
Using cost accounts to charge back shipping label
postage
You can assign the costs for a shipping label to an account when you create the label. In order to use
cost accounts for label postage, you need to turn on the cost accounts feature.
1. Tap SendPro Apps on the Home screen, then tap Cost Accounts.
2. Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen.
If cost accounts are not enabled, you will see this screen.
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3. To enable, tap the slider next to Cost Account and slide it to the right so that it turns blue.
lTo assign a cost account to every label, tap the check box for Require cost account for all
shipments.
4. Tap Apply.
Once you turn cost accounts on, you will need to have at least 1 cost account to print a shipping label.
Adding a shipping label cost account
Add shipping Cost Accounts to record shipping label usage by department.
1. Open the Shipping Cost Accounts app:
lTap SendPro Apps on the Home screen, then tap Cost Accounts.
2. Tap +in the upper left corner of the shipping Cost Accounts screen.
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3. Enter the account name, up to 20 characters. Tap Enter when done.
You can use lower case letters, upper case letters, numerals and special characters for the
account name. Acceptable special characters include:
l- hyphen
l_ dash
l' single quote
l@ at sign
l. Period
land optional description.
4. (Optional) Enter a description of the account up to 200 characters.
5. Tap Enter when done. You can use the same types of characters as for the account name.
6. Tap Active or Inactive. Your selection should be whichever is appropriate for this account.
7. Tap Make this my default Cost Account to make this cost account automatically used for all
shipping labels.
8. Tap Apply.
Adding a Envelope Printing or Print on Envelopes
account
You can add a Envelope Printing or Print on Envelopes account to track your costs for printing postage
on envelopes. This is different from your PB account which is used to fund your postage or shipping
label costs.
Accounting is a feature that is optional and needs enabling if you want to use it. Contact your Pitney
Bowes Sales Representative for information about options and pricing.
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1. Tap SendPro Apps on the Home screen.
2. Tap Manage Accounts.
3. Tap Create new account.
4. Tap Create a new account for a new account.
5. Enter the account name in the Enter account name field. Account names can be up to 75
characters long.
If the keyboard does not pop up, tap the line in the gray box.
6. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric.
Codes help you locate accounts more easily.
7. You can use the optional fields, such as:
lDescription - Enter a description of the account up to 150 characters.
lPassword - Tap Password to add a password for an account.
oPasswords are case sensitive, can be alphanumeric, and must be four characters in
length. If you do set a password, you need to enter it to print mail.
8. Ensure you set the status to active.
9. Tap anywhere on the screen outside of the fields when complete.
10. Tap OK to save. The name of the new account appears.
lTap Create New Account to create another account.
lTap Add a Sub Account to this account to add a sub account to the account you just
created.
lTap Done if you do not need to create any more accounts.
11. Press the back arrow to return to the account list.
Navigating the Envelope Printing or Print on Envelopes
app
The Envelope Printing or Print on Envelopes app is the starting point for printing postage on an
envelope or a tape. It also allows you to change what you print.
To open the Envelope Printing or Print on Envelopes app, tap Envelope Printing or Print on
Envelopes.
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On this screen, you can:
1. Tap the weight to view the weighing options. You can enter the weight manually or use a scale.
2. View the balance of funds you have remaining in your device.
3. Tap the date to view the date options.
4. View the total postage amount.
5. Preview or add graphics.
6. Tap Start to begin feeding and printing postage on the envelopes loaded on the feed deck. The
Start button is only present on SendPro C models equipped with an automatic feeder.
7. Tap Tape to begin printing postage on tape. To print more than one tape, tap the number next to
Tape and enter the number of tapes. Tape is only present on SendPro C models equipped with
an automatic feeder.
8. Tap Class to view the class and any extra services.
9. Tap Print Mode to access the Print Mode screen. This provides you with different printing
modes such as adding graphics to your envelope, adding more postage, or making corrections
to the date. You can also choose to seal envelopes without printing postage.
Related topics
Printing postage on tapes
If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can
then apply the tape to the envelope.
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1. Push the tape lever to the right and hold it there (a). Drop a stack of strip tapes down into the slot
(b). Make sure that the printable side faces to the right (toward the touchscreen).
2. Tap Envelope Printing or Print on Envelopes on the Home screen.
3. Select the postage mode and settings (account, class and special service, weight).
4. For a single tape, tap Tape. The default value is set to 1 tape.
lFor multiple tapes, tap the number on the tape field and use the keypad to enter the number
of tapes.
Feeding envelopes
Your SendPro C Auto can automatically feed a stack of envelopes.
Before you begin
lAll envelopes in a single stack must be the same width and thickness.
lAll envelopes in a single stack must be sealed or unsealed. Mixing sealed and unsealed
envelopes in a stack will cause a jam in the moistener.
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Insert the envelopes into the feeder
1. Slant the stack of envelopes as shown so the bottom envelope feeds first.
2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and
the top edge against the rear wall.
3. Slide the side guide up to the mail stack. Leave about 1/8" space (about the thickness of 2
quarters) between the stack and the side guide so the envelopes do not drag against the guide.
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4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder
you need to position the stack. The side guide is pulled away to show the edge of the envelopes.
5. Set the desired moistener setting for your envelopes. In this photo "no seal" is selected.
6. Tap Start on the Envelope Printing or Print on Envelopes screen. The device automatically
feeds the envelopes and prints the postage.
lIf you are using a stacker, extend the stacker tray so that the envelopes exit the feeder
completely.
lIf you are moistening the envelope flaps, press down on the envelopes after printing to
ensure the flaps are securely glued closed.
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