Pitney Bowes SendPro C Lite Manual

Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C,
SendPro®+
PCN 8H00

Operator Guide
US English Edition
SV63317 Rev G
March 2020

©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Finding the Product Code Number (PCN) and
serial number 9
Navigating the Home screen 9
Printing a shipping label or printing postage on
an envelope 13
Creating and printing a shipping label 14
Using cost accounts to charge back shipping
label postage costs 20
Adding a Trackable Labels or Shipping Labels
cost account 21
Creating an account for printing postage 22
Printing postage on envelopes 24
Feeding envelopes 26
Sending a First-Class letter envelope 26
Sending a large First-Class® envelope 27
Sending Certified Mail 29
Sending an international letter 30
Sending mail using a Certificate of Mailing 30
Using USPS special services 32
Updating postal rates or software for printing
on envelopes 33
Refilling postage for printing on envelopes 35
Sealing envelopes 36
Filling the moistener tank 37
Installing the ink cartridge 38
Printing a test pattern 39
Adding favorite apps 40
Creating presets for printing postage 40
Selecting a preset for printing postage 41
Ordering supplies from your device 42
2 - Connectivity information
Setting up a wired network connection 46
Setting up a wireless (Wi-Fi) network
connection 47
Connecting to a hidden Wi-Fi network 48
Deleting a Wi-Fi network 49
Checking your network connection 50
Checking the MAC address for wired and
wireless networks 50
Setting up a proxy server 52
3 - Managing your machine
Creating or disabling the security PIN 54
Adjusting time zone and location code 55
Adjusting display brightness 55
Adding favorite apps 55
Setting up Energy Saver 56
Managing your Pitney Bowes USPS Postage
Funds 56
Using USPS Informed Delivery 57
Installing your SendPro C Lite, SendPro C,
SendPro+ 58
Installing a scale 63
Uploading system logs 64
4 - Creating Shipping Labels
Signing in to and out of Trackable Labels or
Shipping Labels 66
Table of Contents
Pitney Bowes Operator Guide March 2020 iii

Creating and printing a shipping label 66
Creating a shipping label from the address
book 72
Creating a new sender address for shipping
labels 72
Editing the sender address for shipping labels 73
Creating an international shipping label 73
Printing a USPS return shipping label 74
Printing a USPS scan form 74
Reprinting a USPS, UPS or FedEx shipping
label 75
Canceling a UPS or FedEx shipping label 75
Getting a USPS refund for a shipping label 76
5 - Managing Shipping Labels
Using SendPro Online to perform these tasks 78
Using the shipping labels address book 79
About cost accounts for shipping labels 79
Changing the default refill amounts for shipping
labels 80
Using cost accounts to charge back shipping
label postage costs 80
Turning on address autofill for Trackable
Labels or Shipping Labels 81
Searching addresses in the shipping labels
address book 82
Adding new addresses to Trackable Labels or
Shipping Labels address book 82
Deleting addresses from the Trackable Labels
or Shipping Labels address book 83
Editing addresses in the Trackable Labels or
Shipping Labels address book 83
Managing your shipping label cost accounts 84
Adding a Trackable Labels or Shipping Labels
cost account 84
Modifying a Trackable Labels or Shipping
Labels cost account 85
Refilling postage for shipping labels 85
Setting an alert when shipping label postage
refill is pending 87
Setting up your FedEx account 88
Setting up your UPS account 89
Setting up default printing options 89
Managing email notifications for Trackable
Labels or Shipping Labels 90
Setting the default address for USPS return
labels 91
Determining how you spend your Trackable
Labels or Shipping Labels postage 91
Removing funds 92
6 - Printing on envelopes
Printing postage on envelopes 95
Checking the postage available for printing
envelopes 97
Refilling postage for printing on envelopes 97
Using accounts to charge back envelope
printing costs 98
Sending a First-Class letter envelope 98
Sending a large First-Class® envelope 99
Sending Certified Mail 101
Sending an international letter 102
Sending mail using a Certificate of Mailing 102
Printing a future date 104
Omitting the date from the envelope 105
Printing additional postage 105
Re-dating your mail 106
Using USPS special services 107
Entering the weight manually when printing
postage on envelopes 107
Using the weighing platform when printing
postage on envelopes 108
Sealing the envelope only, bypass all printing 109
Pitney Bowes Operator Guide March 2020 iv

Sealing envelopes 110
Zeroing the scale 110
Adding insurance to your mail 111
Adding a graphic to your envelope or tape 112
Sending mail using Electronic Return Receipt
(ERR) 112
Getting a USPS refund for damaged or
incorrectly printed mail 113
Creating a custom text message for your mail 114
Adding a custom text message to your
envelope or tape 116
Editing or deleting a custom text message 117
Printing a graphic on your envelope without
printing postage 119
Adding an inscription to your envelope 120
Printing only the date and time on your
envelope 120
7 - Managing Printing on
Envelopes
Confirming your meter update 122
Changing the default refill amounts for
printing postage 122
Uploading printing postage transactions 123
Clearing or resetting the number of
mailpieces sent 123
Performing USPS postal inspections for
Envelope Printing or Print on Envelopes 124
Updating postal rates or software for printing
on envelopes 124
Confirm the effective date for postal rates on
your device 126
Setting low funds warning for printing postage127
Setting up a mailer ID 127
Updating the ZIP code 128
Multi-level Envelope Printing or Print on
Envelopes accounts 128
Turning account passwords on or off for
printing postage 129
Creating an account for printing postage 131
Editing a printing postage account 131
Deleting a printing postage account 132
Creating presets for printing postage 133
Viewing presets for printing postage 134
Selecting a preset for printing postage 134
Modifying presets for printing postage 135
Setting the default preset reset time 135
8 - View Print Reports
Viewing a receipt when refilling postage 138
Viewing the total spent on printing postage 138
Viewing the refill history for printing postage 138
Printing a report for the number of mailpieces
sent 139
Printing a funds report for postage printing 139
Running postage printing account reports 140
Emailing a postage printing account report 140
Setting the postage printing account report
period 142
Setting the postage printing account report
preferences 143
Viewing and creating a shipping report 144
Viewing and creating a USPS shipping label
refund report 144
9 - Mail Machine Maintenance
Check the postage print quality 148
Printing a test pattern 148
Checking the ink level 149
Installing the ink cartridge 150
Changing the ink waste pad 151
Pitney Bowes Operator Guide March 2020 v

Cleaning the printhead 153
Installing the printhead 157
Cleaning the moistener brush and wick
assembly 161
Filling the moistener tank 164
Avoiding envelope sealing issues 164
Feeding envelopes 165
Managing product email notifications 166
Moving your device 167
10 - Supplies
Ordering supplies from your device 170
Supplies, ink cartridges, and options 172
11 - Machine Information
USPS requirements 176
Key in Postage 176
Sections of the meter impression 176
Postal Security Device 177
Parts of the device 177
Connections on the back of the machine 179
Specifications 179
12 - Technical Support
Contacting Pitney Bowes 182
13 - Safety
Lithium Ion Battery 186
Agency Compliance Information 186
Important Safety Notes 186
Note for California Customers Only on all
Models 188
14 - Third party software
Third party software 190
Pitney Bowes Operator Guide March 2020 vi

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial
number 9
Navigating the Home screen 9
Printing a shipping label or printing postage on an
envelope 13
Creating and printing a shipping label 14
Using cost accounts to charge back shipping label
postage costs 20
Adding a Trackable Labels or Shipping Labels cost
account 21
Creating an account for printing postage 22
Printing postage on envelopes 24
Feeding envelopes 26
Sending a First-Class letter envelope 26
Sending a large First-Class® envelope 27
Sending Certified Mail 29
Sending an international letter 30
Sending mail using a Certificate of Mailing 30
Using USPS special services 32
Updating postal rates or software for printing on
envelopes 33
Refilling postage for printing on envelopes 35
Sealing envelopes 36
Filling the moistener tank 37
Installing the ink cartridge 38
Printing a test pattern 39
Adding favorite apps 40
Creating presets for printing postage 40

Selecting a preset for printing postage 41
Ordering supplies from your device 42
Quick start guide
Pitney Bowes Operator Guide March 2020 8

Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover as shown here. Note that the serial number is blurred out
here for security reasons.
Navigating the Home screen
The Home screen on the SendPro C Lite, SendPro C, SendPro+ machine provides the starting point for
creating either a shipping label or printing postage on an envelope.
Quick start guide
Pitney Bowes Operator Guide March 2020 9

Creating shipping labels or printing on envelopes
For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print
on Envelopes. For important large envelopes or packages using USPS, UPS®, or FedEx® start
creating a shipping label by tapping Trackable Labels or Shipping Labels.
Note: Your device may have an earlier version of software where Create Shipping Labels is
Trackable Labels and Printing on Envelopes is Envelope Printing.
Using SendPro Apps
Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For
example, you can check for rates and updates (Rates and Updates), get a history of shipping labels
created (Shipping History), or check the status of your network connection (Network Connection).
Quick start guide
Pitney Bowes Operator Guide March 2020 10

You can also add your most frequently used apps to a list of favorites appearing along the bottom of the
Home screen.
Getting help on your device
Tap Ask SendPro Care on the Home screen to get information and help for your device. This includes:
lView alerts.
lGet information about your device- your account number, serial number and model number.
lAny error messages on your device, like "Cover open" or "Low Funds".
lA list of the most popular searches.
lAccess to PDF operator guides.
The toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable
Labels or Shipping Labels and Envelope Printing or Print on Envelopes applications.
Quick start guide
Pitney Bowes Operator Guide March 2020 11

This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels or Shipping Labels and Envelope Printing or Print on Envelopes applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
(3) You can also open the SendPro Care app by tapping on the question mark in the toolbar.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless
connection). Allows you to turn wireless connection on or off. The icon here represents a wireless
connection.
(5) Settings - View or change your machine and application settings. For your device, this includes
adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet
connection information. For the Envelope Printing or Print on Envelopes this includes setting the default
postage refill amount, installing external scales and performing maintenance on the mail postage printer.
For the Trackable Labels or Shipping Labels this includes managing your carrier accounts and setting up
your shipping label printer default values.
(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro
C device.
Quick start guide
Pitney Bowes Operator Guide March 2020 12

Printing a shipping label or printing postage on an
envelope
You can create either a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
USPS non flat rate envelopes Boxes USPS flat rate boxes
Quick start guide
Pitney Bowes Operator Guide March 2020 13

USPS non flat rate boxes Tube
Use Envelope Printing or Print on Envelopes forthe following
Standard envelopes and postcards Large envelopes
Creating and printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Quick start guide
Pitney Bowes Operator Guide March 2020 14

1. On the Home screen, tap Envelope Printing or Print on Envelopes.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
Quick start guide
Pitney Bowes Operator Guide March 2020 15

4. If cost accounts are enabled, you must select an account. If an account is already selected, verify
that it is correct. To change or add the account, tap the Cost Account field and select an account.
5. Tap Continue.
Quick start guide
Pitney Bowes Operator Guide March 2020 16

6. Enter the recipient address manually, or tap the Address book icon to select one from the
address book.
7. Tap Continue.
8. Tap a package type.
Quick start guide
Pitney Bowes Operator Guide March 2020 17

9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap the Weight button. Tap
Scale and the weight appears. Tap Apply.
lIf you do not have a scale, tap on the Weight button and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
Quick start guide
Pitney Bowes Operator Guide March 2020 18

12. To add additional services, tap Add additional services. If you are not adding any extra services,
go to step 14.
13. Select the desired services and tap Apply.
14. To print the label, tap Print.
Quick start guide
Pitney Bowes Operator Guide March 2020 19

15. On the Label Options screen, tap Format and select the printer format.
16. (Optional) To print a sample label, tap Print Sample.
17. Tap Print again and the label prints.
lIf prompted, enter the Sender and Recipient's phone number (required for some services).
18. The carrier screen reappears.
Using cost accounts to charge back shipping label
postage costs
You can assign the costs for a shipping label to an account when you create the label. In order to use cost
accounts for label postage costs you need to turn on the cost accounts feature.
1. Open the Cost Accounts screen:
lTap Cost Accounts in the application drawer at the bottom of the Home screen, or,
lTap SendPro Apps on the Home screen, then tap Cost Accounts.
2. Tap the Cost Account settings icon in the upper right corner of the Cost Accounts screen.
If cost accounts are not enabled, you will see this screen.
Quick start guide
Pitney Bowes Operator Guide March 2020 20