Pitney Bowes DM110i Series User manual

Right, let’s get your franking
machine up and running
quickly…
Let’s first get together the things you will need:
• The box containing your new franking machine.
• A red letter from Royal Mail titled ‘Your Licence’.
If you have not received the letter from Royal Mail, do not go any
further with this installation. Please call Royal Mail Customer Services
on 08457 950950. If they ask you for the franking machine Serial
Number, it can be found on a label on the outside of the box.
If you have everything you need, check that the serial numbers on
your box and the letter from Royal Mail are identical. If they are,
continue to work through this set-up. If not, call Pitney Bowes on
08444 992 992.
Installation requires contact with our Data Centre. Please only
attempt installation during the opening hours of 8am to 8pm
weekdays or 8am to 5pm weekends and public holidays.
We all know that dierent people work in dierent ways, so we’ve
provided two alternative methods that you can use to install your
franking machine, depending on your preference:
• This paper guide Open the guide
fully and follow
steps 1 - 9.
• An online guide A step-by-step guide with helpful videos. Go to
www.pitneybowes.co.uk/dm220install
and click on the
‘installation guide’ link.
Continue reading below
5
6
7
8
9
Franking machine
installation guide -
DM220i series
(models DM110i, DM160i and DM220i UK)
Read Now BEFORE you unpack your equipment
Mailing and Shipping
Franking Machines

Decide where to site your
system and how to connect it
Please DO NOT connect power until instructed.
Your franking machine has to connect to the Pitney Bowes Data Centre to add
postage funds, get software updates, and carry out the required Postal Authority
inspections.
This connection is made via the internet using your LAN (network). This provides a
constant connection for ease of use and trouble free communications.
1 Open the box and unpack
Here’s a diagram and explanation of the items you should find in your box, if
anything is missing give us a call on 08444 992992. Depending on how you
install your franking machine, you might not need all of these items.
If you have any problems during this installation, refer to ‘Troubleshooting’
overleaf.
Franking Machine Scale Stacker
Operating Guide
1
2
Blue ink
Cartridge
Moistener (some
models only)
Print Head (in
plastic packaging)
Base Unit (some
models only)
Postage Meter
Labels
Sealing Solution
(only if moistener
supplied)
Power Cord
DM220i only -
INVIEW Kit
Package contains USB memory
stick and other components
LAN (network)
Cable
USB CableNetwork
Adapter
LAN (Network) Connection
You must use a suitably configured network connection (LAN) that gives access to the
internet.
Benefits Requirements
Fastest.
Always
connected.
Ease of
use.
A standard (RJ45) network connection on your router (as found in a normal
domestic wired setup) or an active network wall socket.
OR...
If you have purchased the optional Wi-Fi Communication Device, you can
connect to your network wirelessly.
Digital Mailing System
DM220i series
(models DM160i and DM220i)
Operator Guide
UK Version
PCMC Connection (Internet connection via your PC)
If you have a PC with an internet connection nearby, you can install the free Pitney Bowes
PC Meter Connect™ (PCMC) software and use the PC’s internet connection.
Benefits Requirements
Backup
connecton
method if
LAN not
possible.
Requires a PC with an active internet connection to be nearby and turned
on.
The PC must run Windows Vista or 7 and have Pitney Bowes PCMC software
installed.
PCMC is not available for Mac.
As a backup and only if you cannot provide a direct connection to your network,
you can use the free Pitney Bowes PC Meter Connect™ (PCMC) software to
connect via any PC with an internet connection.
If you cannot meet the requirements of any connection method described above,
refer to Troubleshooting overleaf.
You must also ensure that the franking machine has a constant power supply and
you have space around it to work.

3. Connect to the outside world
Remove your franking machine from its packaging.
On models supplied with a base unit, place the machine
onto the base unit now.
Follow the relevant section below for the connection
method you‘ve chosen:
3a. Wired LAN (network) connection
Connect the franking machine to your network as shown
below:
Plug the power cord into a convenient outlet and into the machine. Turn the power
switch ON.
When power is turned on, you should see either the 10 or 100 indicator on
the network adapter light and the ACT indicator may also flash. If none of the
indicators light, check your router/network socket is working correctly before
proceeding with step 4.
3b. Wireless LAN (network) connection
Instructions for setting up the Wi-Fi Communication Device are available on the
web. Go to europe.pitneybowes-support.com and enter the code 10959. Follow
the instructions in the guide to setup the device. When complete, return to step 4
of this guide to complete the franking machine installation.
3c. PCMC Connection (Internet connection via your PC)
Before you connect your franking machine to your PC, you need to install our FREE
PC Meter Connect™software. To do this, you must have administrator rights on
your PC which may require you to contact your IT department. Please note that the
software is not Mac compatible.
To install, visit www.europe.pb.com/PCMeterConnect/setup.exe and choose the
‘Run’ option. Select ‘English (United Kingdom)’ as your installation language and
follow the on-screen instructions. This process installs the software and tests your
franking machine connection. When complete, you are asked to return to step 4 of
this guide to complete the franking machine installation.
Install the print head and ink
cartridge
4.2 Flip open the
guard.
4.3 Remove the print head
from its packaging and
peel the tape strip from
the print head. DO NOT
touch the contacts on
the print head.
3
4
4.1 When the display
shows ‘Print head not
detected. Open cover to
install print head and
ink tank’, open the top
cover.
4.4 Slide the print head
pegs down into the
grooves.
4.5 Push the print head
to the left until it
clicks into position.
4.6 Unwrap the ink
cartridge making sure
the tape is removed
from the bottom of
the cartridge.
WARNING: Always plug the equipment into a properly grounded wall
outlet. The socket outlet should be near the equipment and should be easily
accessible. Use the mains lead supplied with your equipment.
Rear of machine
USB
connection
Power switch Power connector Network connection
on router or network
wall socket
Network Adapter
Network
Cable

4.7 Insert the cartridge.
The ridges on the
cartridge slide into the
grooves.
4.8 Return the guard
to the operate
position and click
to close.
4.9 Close the top cover.
The franking machine
will now go through
a setup cycle which
takes up to 2 minutes.
Carry out a test print
When prompted, insert a spare
envelope or tape/label strip for a
test print. Insert the item into the
franking machine from the left, making
sure its top edge is kept against the
registration wall. The franking machine
automatically begins printing.
Review the quality of the test print.
Good quality – press Yes/Enter.
Poor quality – press No, the franking machine goes through another set-up cycle
and when complete you should try the test print again.
IMPORTANT
It is very important that the print from your franking machine is of a good
quality. If you do not have a good quality print, Royal Mail may refuse or be
unable to read the information automatically, this might result in a delay in
delivering your post.
5
Good print - no broken lines in the
centre of the test print
Bad print - broken lines in the centre
of the test print
Registration
wall
Add postage funds
You need to add funds to your franking machine before you can use it.
Connect to the Pitney Bowes Data Centre
The franking machine automatically connects with the Data Centre and, after a
short delay, displays your account balance. Note: If you receive a “DE” error at this
point refer to Troubleshooting overleaf.
Adding funds
You now need to add postage to your franking machine.
• Press Yes/Enter.
• Enter the amount you wish to add and then select Continue. This refill amount
must be in increments of £50.
• Confirm the amount to add by pressing Yes/Enter.
• The franking machine communicates with the Data Centre to add postage and
confirms when complete.
• The display asks if you would like a receipt. Press Yes/Enter and print an
envelope or label as you did for the test print at step 5.
IMPORTANT
Once you have printed the receipt, check the Postage by Phone account number
on the receipt and ensure it matches the account number on the dispatch note
received with the franking machine. If the numbers do NOT match, do not go
any further with this installation and contact Pitney Bowes on 08444 992992.
6
PBP Balance
Prepaid * * * * . * *
Add Postage (Yes/No)?

Check for updates
Your franking machine now automatically checks for any new software, including
any new Envelope Messages associated with your account.
If the display asks if you wish to install the updates, always select ‘GET UPDATE
NOW’ or your franking machine will not complete its installation correctly.
The display shows the status of the update.
• At the first ‘Install Successful’ screen, select Continue.
• At the next screen, select OK.
7
Install the Scale
Your system is now installed, but you must fit and
configure the scale.
Position the scale as shown. Plug the connector
on the scale into the matching connector on the
franking machine.
When the display shows ‘Enter scale location code
supplied by PB’, key in the correct scale code for
your location from the map and select Continue.
Congratulations - your franking machine is now ready to use...
8
Belfast
Dublin
Bristol
Cardiff London
Birmingham
Sheffield
Glasgow
Orkney Code 24
Shetland Code 25
CODE 24
CODE 23
CODE 22
CODE 21
CODE 20
Manchester
Cork
Edinburgh
Liverpool
Canterbury
Frank an envelope
Let’s now create your first piece of franked mail.
• Place your item of mail on the scale and the display will show the weight and
date.
• You now need to select the Class of mail you require. Press the button
alongside Class and select the carrier Royal Mail. Use the Page Up or Page
Down buttons to scroll until the Class you wish to use is visible and then press
the button alongside it to select it.
• Envelope Messaging prints alongside your frank. To select your preferred
Envelope Message, press Page Down until Ad displays, then press the
button alongside it. Use the Page Up or Page Down buttons to scroll until
the Envelope Message you wish to use is visible and then press the button
alongside it to select it. (To ensure your Envelope Message prints automatically
in future, see Pre-setting Options, overleaf).
• Insert the item of mail into the franking machine exactly as you did at step 5 to
create your first piece of franked mail.
Problems?
• Can’t see the personalised Envelope Message you ordered? See Envelope
Messaging.
• Want to pre-set the franking machine to automatically print your preferred
Envelope Message? See Pre-setting Options.
• Want to learn more about using you new franking machine? See Using your
franking machine.
9

Your DM220i series is a Mailmark™ compliant system. At regular intervals defined
by Royal Mail, it has to connect to the Pitney Bowes Data Centre to provide usage
data to Royal Mail. The connection will normally happen in the background without
you needing to do anything.
If the connection was not made due to your franking machine being turned o, or
some other connection problem, the display says ‘Data Upload Due’. To connect,
select Connect Now.
If, for any reason, a connection has not been made within the ‘grace’ period
allowed by Royal Mail, the screen below will appear. In this case, you MUST make
a connection before your franking machine will allow you to continue processing
mail.
Mailmark™ is a trademark of the Royal Mail
Pre-setting options
Data Capture/Mailmark™
It’s advisable to pre-set some options on your franking machine, as this could
save time and possibly prevent errors later. Your franking machine has a ‘Normal
Preset’ for your most used settings which will be set automatically every time the
franking machine is turned on or woken from its ‘sleep’ mode. There are also 5
other ‘Custom Presets’ that can be recalled with a few button presses. We suggest
that you pre-set options for Envelope Messaging and Carrier/Postal Class, but this
is entirely up to you.
Creating a preset
You don’t have to program the values into the preset memory. Instead, the
franking machine memory takes a “snapshot” of the current values on your
franking machine. For example, if the machine is set up to print a certain Envelope
Message and Second Class is selected, these will be used to define the preset.
If you require more information about presets, please refer to the Operating Guide
supplied with your franking machine.
To store your ‘Normal Preset’...
To create the ‘Normal Preset’, ensure that the display shows the values that you
would like to save, then follow the instructions below.
• Press Custom Presets.
• Select Define Normal Preset.
• Select YES: store preset.
• Select Continue.
• Press Home to return to the Home Screen ready for franking.
Your new ‘Normal Preset’ is now stored.
To recall your ‘Normal Preset’ at any time...
Simply press the Normal Preset button.
Envelope messaging
It can take up to about 10 days to create your personalised Envelope Message
and if it’s not available for download during the installation process, email
[e-mail] to see when it is going to be ready. When
it is available, carry out a software update as described below to download it into
your franking machine.
You can carry out a software update at any time, which automatically downloads
any new Envelope Messaging or software updates allocated to your account. To do
this:
• Press Options.
• Use the Page Down button to scroll to Connect-Data Centre then press the
button alongside it to select it.
• Select Uploads & Downloads.
• Your franking machine connects with the Pitney Bowes Data Centre and
indicates if any updates are available. Follow the prompts on the screen to
start the download.
If at any time you would like a new Envelope Message for your franking machine,
just visit our website at: www.pitneybowes.co.uk/envelopemessaging
Alternatively, log-in to MyAccount and click on the Envelope Messaging link at the
right hand side of the MyAccount home screen.
To make your franking machine automatically select your preferred Envelope
Messaging when you frank mail, see ‘Pre-setting options’ below.
DATA UPLOAD REQUIRED
Cannot print postage
until completed
◄ Connect Now

Sometimes you might need a little help with the installation of your franking
machine, here’s a few of the more common problems and resolutions for them.
Problems connecting when using a LAN (network) connection
• Check that PC’s on your network can access the internet.
• “DE” errors generally relate to an issue with connectivity. You may need the
help of your IT/Network Administrator to ensure the network settings are
configured correctly. Please refer to the LAN Connection guide. To view this
document, go to europe.pitneybowes-support.com and enter the code
8026.
• Wired LAN Connection -
Check you have either the 10 or 100 indicator on the network adapter lit and
the ACT indicator may flash. If no indicators are lit, check the network cable
and network connection socket or router.
• Connection using the Wi-Fi Device -
Check that the device has been configured correctly as descibed in the online
setup document. To view the document, go to europe.pitneybowes-support.
com and enter the code 10959.
Problems connecting when using PC Meter Connect™
• Make sure the USB cable is connected between the franking machine and the
PC.
• Check that your PC is running and has an internet connection.
You cannot meet the requirements of LAN or PC Meter Connect™ connection
If do not have a LAN connection or an internet enabled PC available to allow your
franking machine to connect to the Pitney Bowes Data Centre, please give us a call
on 08444 992992 to discuss other possible options.
Balance too low
You have tried to add more postage than you have available in your Postage by
Phone account. Try again with a lower refill amount.
Envelope messaging not available
See the Envelope Messaging section on the left.
Error 11
You have tried to install your franking machine before Royal Mail have fully
approved your licence. Please wait 24 hours and try the installation again.
Error 104
You have tried to refill with an amount that is not a multiple of £50. Please try
again with an amount that is a multiple (£50, £100, £150, etc.)
Now that you’ve installed your franking machine, you’ll probably want to learn
more about its many features.
An Operating Guide that covers all aspects of your franking machine is provided.
This gives more detail of how your franking machine works, and how you can use
it to process your post. In particular...
• Chapter 3 describes how to run mail and how to select your Envelope
Messaging.
• Chapter 4 describes setting up the ‘Normal Preset’ so that your system
automatically loads your ‘standard’ settings, including your preferred Envelope
Messaging, etc.
• Chapter 7 describes how to fit the optional moistener, if you have one
supplied with your system.
• DM220i systems are supplied with the ability to use INVIEW Postage
Reporting. Documentation for INVIEW is available on the web.
Go to europe.pitneybowes-support.com and enter the relevant access code
listed below:
INVIEW Kit Installation Guide code 9691
INVIEW Operating Guide code 8025
Troubleshooting
Using your franking machine
If you’re still having trouble, then visit
www.pitneybowes.co.uk/dm220support
or give us a call on 08444 992992.
Digital Mailing System
DM220i series
(models DM160i and DM220i)
Operator Guide
UK Version

About Pitney Bowes products and services
Ordering consumable supplies
Whether it’s ink or envelopes for your franking machine, or the more day-to-
day routine items like pens and pads to help you manage your oce we’re here
to help. Thousands of our customers have found that we can provide excellent
quality goods at very aordable prices, and backed by our fantastic quality
guarantee you can’t go far wrong.
To find out more about what we can oer just visit our online shop at
www.pitneybowes.co.uk/shop and benefit from an automatic 10% discount and
NO delivery charge. However, if you would like to speak to someone or have any
queries about your consumable supplies, just give us a call on 0844 844 8101.
My Account
An online site where you can access most of the information to manage your
business with Pitney Bowes:
• Display account information and invoices.
• Review the status of your orders and track their progress.
• Manage your contact and account information.
• Access technical support.
To access My Account, go to www.pbmyaccount.co.uk and for your first visit only,
register. To register, you will need your Account Number which can be found on a
recent invoice or statement (not PurchasePower).
Form no: SDC949D RevB (5-15)
*SDC949D*
© 2015 Pitney Bowes Ltd.
Pitney Bowes Limited
Building 5, Trident Place
Mosquito Way, Hatfield AL10 9UJ
T: 08444 992 992
F: 08702 415 249