Pitney Bowes SendPro C Auto User manual

Shipping & Mailing
Franking Machines
SendPro® C Auto
PCNs 7H20A, R7H20A, R7H20AM
User Guide
UKEnglish Edition
SV63245-gb Rev. B
13 March 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing a scale 9
Installing an external scale 9
Installing the printhead 12
2 - Connectivity
Setting up a wired network connection 18
Setting up a wireless (Wi-Fi) network connection 20
Connecting to a hidden Wi-Fi network 21
Forgetting a Wi-Fi network 23
Checking your network connection 25
Finding the MAC address for wired and wireless networks 25
Setting up a Proxy server 28
3 - Scales and Weighing
Using the scale when printing postage 32
Entering the weight manually when printing postage 32
Zeroing the scale 33
Using Scale Stabilization 34
Using Differential Weighing 35
Editing the Differential Weighing threshold 37
4 - Accounting
What is Accounting 40
Adding an account 41
Table of Contents
Pitney Bowes User Guide March 2023 iii

Turning account passwords on or off for printing postage 42
Selecting an account 42
Editing an account 43
Making an account inactive 43
Deleting an account 43
5 - Postage Funding
Checking the available funds for printing postage 46
Refilling postage funds for printing postage 47
Getting a Royal Mail refund for damaged or incorrectly printed mail 48
Changing the default refill amount for printing postage 49
Setting the low funds warning for printing postage 50
6 - Mailing and Shipping
Signing in to and out of the Parcel Shipping app 52
Printing a shipping label 52
Printing a shipping label from the Shipping Address Book 60
Tracking a shipment 60
Adding a new sender address for shipping labels 60
Editing the sender address for shipping labels 60
Reprinting a shipping label 61
Getting a refund for a shipping label 61
What are Shipping Cost Accounts 62
Turning cost accounts on or off for shipping labels 62
Adding a shipping label cost account 62
Modifying a shipping labels cost account 63
Adding a shipping labels preset 64
Setting a transaction limit for shipping labels 65
Setting the label options for shipping labels 65
Emailing tracking numbers for shipping labels 65
Use SendPro Online to perform these tasks 66
Sending post by First Class 67
Sending a large First Class envelope 67
Sending an international letter 67
Sending post using Special Delivery rates 68
Sending post using Signed For rates 75
Pitney Bowes User Guide March 2023 iv

Viewing and exporting Special Delivery and Signed For tracking numbers in Inview 81
7 - Address Management
Using the Shipping Address Book 86
Adding new addresses to the Shipping Address Book 86
Searching addresses in the Shipping Address Book 86
Editing addresses in the Address Book 87
Deleting addresses from the Address Book 87
8 - Sealing
Filling the moistener tank 90
Sealing envelopes and printing postage 91
Sealing envelopes without printing postage 92
Avoiding envelope sealing issues 93
Cleaning the moistener brush and wick assembly 94
9 - History and Reports
Viewing and printing a postage refill receipt for Envelope Printing 103
Viewing the total spent on printing postage 103
Printing a Register report 103
Running postage printing account reports 104
Setting the report period for an account 104
Setting the account report preferences 105
Emailing an account report 106
Turning off Auto Receipt prompts 107
10 - Printing
What are print modes 109
Printing a custom or standard graphic 109
Adding a custom text message 112
Printing a Permit (PPI)impression 112
Printing a graphic without printing postage 116
Pitney Bowes User Guide March 2023 v

Printing postage on tapes 117
Printing only the date and time 117
Printing a test pattern 118
11 - Feeding and Jamming
Feeding envelopes 121
Clearing a tape error or jam 123
12 - Ink
Checking the ink level 127
Ordering ink cartridges 127
Replacing the ink cartridge 127
13 - Settings
What are presets 131
Adding presets 131
Selecting a preset 133
Renaming a Preset 133
Setting the default preset reset timer 135
Deleting a Preset 135
Advancing the date 136
Adjusting display brightness 136
Using the Toolbar 137
Adjusting the scale location code 138
Clearing or resetting the number of mailpieces sent 139
Creating or disabling the security PIN 139
Uploading postage transactions 140
Uploading system logs 141
14 - Rate Change
Updating postal rates or software 144
Pitney Bowes User Guide March 2023 vi

15 - Maintenance
Cleaning the printhead 147
Cleaning the moistener brush and wick assembly 150
Ordering supplies 158
16 - Product Information
Finding the Product Code Number (PCN) and serial number 160
Navigating the Home screen 161
Navigating the Envelope Printing app 161
Connections on the back 163
Royal Mail requirements 163
Parts of the SendPro C Auto 163
Parts of a postal frank 164
Postal Security Device 165
Specifications 165
Material specifications 169
Moving the SendPro C Auto 171
Important safety notes 171
Contacting Pitney Bowes 173
Third party software 174
Pitney Bowes User Guide March 2023 vii

1 - Installation
In this section
Installing a scale 9
Installing an external scale 9
Installing the printhead 12

Installing a scale
Install a scale if you did not install one when you installed your device. Your device contains step-by-
step installation instructions for compatible scales.
1. Tap Settings.
2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap
Scale Installation Guides.
3. To view all the available scales, swipe to the left on the screen.
4. Tap to select the appropriate scale, then tap Continue.
5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left.
Installing an external scale
Use an external scale if you send large packages or parcels. External scales have a larger weight
capacity for heavier items.
1 • Installation
Pitney Bowes User Guide March 2023 9

1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.
1 • Installation
Pitney Bowes User Guide March 2023 10