Pitney Bowes SendPro Mailstation User manual

Shipping & Mailing
Postage Meters
SendPro® Mailstation
User Guide
US English Edition
SV63352 Rev E
October 07, 2021

©2021 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use
this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63352 Rev. A December 2019 Initial release
SV63352 Rev. B April 2020 Periodic update for additional features and clarity
SV63352 Rev. C January 2021 Added Priority and Certified Mail; advancing,
correcting, and omitting the date; and postage
correction.
SV63352 Rev. D May 2021 Reorganized table of contents; edited topics for clarity
SV63352 Rev. E October 2021 Edited topics for clarity
Other Resources
This section identifies other resources that may be helpful when working with the SendPro®
Mailstation.
Related Documentation
Refer to the SendPro Mailstation Support site (pitneybowes.com/us/support/sendpromailstation) for
the most current documentation.
About this Book
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1 - Product Information
Parts of the machine 8
Navigating the Home screen 9
Connections on the back of the device 10
Material specifications 10
2 - Installation
Installing the SendPro Mailstation 13
3 - Connectivity
Setting up a wireless (Wi-Fi) network connection 25
Setting up a wired network connection 25
Advanced installation requirements 26
Checking the MAC address for wired and wireless networks 28
Setting up a proxy server 28
4 - Postage Funding
Adding postage 31
Changing your USPS payment method 31
Receiving postage refill receipts by email 32
Transferring funds from an older meter to SendPro Mailstation 32
5 - Scales and Weighing
Connecting the scale 35
Zeroing the scale 36
Using the scale 36
Entering weight manually 36
Table of Contents
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6 - Mailing
Sections of the Mailstation stamp 38
Switching between envelope types 39
Sending Certified Mail 40
Sending international mail 41
Sending Priority Mail 42
7 - Printing
Printing postage 45
Printing a USPS shipping label 45
Printing additional postage 46
Printing a date correction 47
Printing a prepaid return envelope 47
Printing reports 47
8 - Settings
Creating a security PIN 49
Changing your security PIN 49
Disabling the security PIN 49
Updating the ZIP Code 50
Omitting the date 50
Advancing the date 51
Clearing or resetting the piece count 51
9 - Maintenance
Replacing the ink cartridge 53
Moving your SendPro® Mailstation 54
10 - Rate Change
Updating and confirming USPS rates 56
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11 - Accounting
Enabling Cost Accounting 58
Adding a cost account 58
Setting the default cost account 58
12 - Safety
Safety information 61
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1 - Product
Information
In this section
Parts of the machine 8
Navigating the Home screen 9
Connections on the back of the device 10
Material specifications 10

Parts of the machine
Item Description
1 Printer tray
2 Ink access cover
3 Touchscreen display
4 Scale (may be positioned left, right, or behind the device on the optional stand)
5 Power button and indicator lamp
Product Information
Pitney Bowes User Guide October 2021 8

Navigating the Home screen
The Home screen on the SendPro Mailstation provides the starting point for printing postage.
Item Description
1 Mail type
2 Weight received from the scale. Tap here to enter weight manually.
3 Postage balance. Tap here to refill postage.
4 Settings.
5 Cost Account (optional).
Product Information
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Connections on the back of the device
Item Description
1 USB port, type A for the external scale
2 USB port, type B. This port is inactive and will not support any devices.
3 AC power cable connection. Use only the provided power cable.
4 USB port cover
5 RJ45 (Ethernet) port for a LAN connection.
Material specifications
lWidth: 3.5-13 in
lLength: 5-15 in
lThickness: 0-0.375 in
lWeight: 0-13 oz
Product Information
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Caution: Envelopes with protruding bumps or embossed surfaces should not be
placed into the device.
Product Information
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2 - Installation
In this section
Installing the SendPro Mailstation 13

Installing the SendPro Mailstation
If you are installing a SendPro Mailstation for the first time, follow these instructions.
1. Before you begin
2. Open the box
3. Unpack the device
4. Select network connection type
5. Set up your PB.com account
6. Install the ink cartridge and run a test pattern
7. Install the scale
8. Enter ZIP Code and security PIN
9. Add postage
Before you begin
Watch this video or follow the instructions below to learn how to install your device.
Before you begin installing your new SendPro Mailstation, you must decide how you plan to pay for
postage and what type of connection (wired or wireless) you wish to use. In addition, you must gather
account and password information.
Choose your postage payment method
Pitney Bowes offers different options to pay for postage for mailing. Decide how you wish to fund
postage on your SendPro Mailstation. Visit Paying for postage for more information.
Choose how to connect to the internet
Wired Connections
lTake about
10 minutes
to set up
lRequire
access to a
network
port and
power
outlet.
Installation
Pitney Bowes User Guide October 2021 13

Wireless Connections
lTake about
15 minutes
to set up
lRequire
access to a
wireless
network
(router)
and power
outlet.
lRequire a
wireless
network
name and
password
Get account, password information, and ZIP Code
lFind the email address and password that you use to sign into Your Account on Pitney Bowes.
lDuring the installation, you can create a new email address and account instead of using an
existing one.
lFind the ZIP Code™ for the location where you plan to install the device.
Open the box
This diagram lists the items you should find in your box. If anything is missing, contact Pitney Bowes.
Installation
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Unpack the device
a. Remove all tape.
Installation
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b. Open and remove the orange protector.
c. Close the cover.
Warning: Do not install the ink now. You will get the "Install ink cartridge" prompt later in the
installation process.
Select network connection type
a. Connect the device to a wall outlet.
Installation
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b. Press the power button, and wait for the system to start up.
c. Tap Get Started on the touchscreen and continue installation steps.
d. Tap the network type, either Wired or Wireless.
oIf you tap Wireless:
oTap the name of your router and the password.
oEnter your password.
oTap Connect.
oIf you tap Wired
oPlug in the Ethernet cable on the back of the device.
oTap Advanced Network Options.
oTap Connect.
e. Tap Continue when you see a "Connected to Network" message.
Set up your PB.com account
a. Tap Enter email address.
lEnter the email you use to log in to Your Account.
lIf you don't have Your Account set up, enter your email address to create an account.
b. Tap Next.
c. Follow the prompts to enter your password.
d. Tap Confirm to confirm your email and password.
Once the device connects to Pitney Bowes, you are ready to install the ink cartridge and the scale.
Installation
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Install the ink cartridge and run a test pattern
a. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the
ink cartridge.
b. Open the ink door.
Installation
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c. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
d. After you click the ink cartridge into place, close the ink door.
e. Tap Continue.
Installation
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f. When the screen says Create a Test Print, insert an envelope or tape sheet into the slot,
pushing in all the way to the back and right. The device clamps the letter and prints postage. The
power button flashes while the device prints.
g. When the test print envelope is released by the device, compare the printed test pattern to the
ones on the screen.
h. Tap Good Test Print if the test pattern looks good.
i. Tap Continue.
Installation
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