Pitney Bowes MAILSTATION 2 User manual

mailstation 2™
Digital Postage
Meter
© 2016 Pitney Bowes Inc. All Rights Reserved. Printed in Canada. AW22130 Rev. B 02/19/16
Digital Postage Meter
Quick Reference Guide

* # -
GHI
PQRS
ABC
JKL
TUV
DEF
MNO
WXYZ
Keypad
Setting Postage
Keypad
Turning the Lock Function O To Order Supplies
Lock
• PressMenu.
• Answerno until Change Setup? displays.
• Pressyes; at Change Setup?.
• Answerno until Use lock code setup? displays.
• Press yes; at Use lock code setup?.
• Enterfourdigitcode.PressEnter.
• Scrolluntil Turn lock off displays.
• Pressyes.
Forgot your lock code? Call Pitney Bowes.
Quick Reference Guide
To order Pitney Bowes supplies and accessories,
call 1-800-672-6937 or go to:
www.pitneybowes.ca and click on Online Store.
Supplies/Item Order Number
Plain Postage Tape Sheets:
25 Double Sheets (50 Labels) 612-2C
150 Double Sheets (300 Labels) 612-7C
Ink Cartridge 797-M
If You Need Assistance:
Product Name: mailstation 2™ Digital Postage Meter
Forfrequentlyaskedquestions,goto:
http://www.pitneybowes.ca/support
Fordirectquestions,call1-800-672-6937.
Customer Service Representatives are available Monday
throughFriday,8:00AM–8:00PMET.
?
Change setup?
Lock
Preventsunauthorizeduseof
your mailstation 2™ Digital
Postage Meter.
Class
Postage rate selection.
Funds
View the postage you have spent
andnumberofpiecesprocessed.
Connect to PB data center to
-Rellpostageinmailstation2™
-CheckfundsinyourPostage
by Phone® account.
Menu
- Change Account
- Use Accounting Functions
- Type in a Weight
- Reset the Scale to Zero
- Use Ink Functions
- Recall Preset
- Change Date and Time Settings
- Change Ad
- Change Inscription
- Change Meter Stamp Type
- Connect to Pitney Bowes
- Select a Report
- Change Setup
- Change Language (Alternate
language available in some
markets)
Clear/Back
Allowscanceling,clearingofa
value on the display, or stepping
back one or more screens.
Review Keys
Allows scrolling up and down
through screens and review
ofcurrentselections
Lock
Class
Funds
Menu Clear/Back Space Shift
no
Review
Enter
yes

Keypad
Processing Mail
Selecting Ads
Lock Code
Processing Letters (0g – 500g)
• Step1.Weighmailpiecebyplacingenvelopeontheop-
tionalintegratedweighplatformorenterweightusingthe
key pad.
• Step2.Selectdesiredclassofmailbyscrollingthroughthe
menu.Theinternalratingfeaturewillcalculatethecorrect
postage amount.
• Step3.FollowinstructionsunderPrintingtheMeterStamp.
Processing Parcels (500g +)
• Step1.Inreadymode,keyinthepostageamountandpress
Enter.Note:PostageamountsforLettermailrates(eg:$0.50)
cannot be entered manually. Two decimal places are
assumed; you need not enter the decimal point.
• Step2.PresstheClear/Backkey(C)ifyouwanttochange
the amount you entered.
• Step3.FollowinstructionsunderPrintingtheMeterStamp.
• Press Menu.
• Answer no until Change setup? displays.
• Press yes; at Change setup?.
• Press yes; at
Change display contrast?
• Press any digit between 1 and 9. As you do so, the display
shows the change in contrast.
• Press Entertoconrmyourselection.
• Press Clear/Back (C) to return to ready mode.
Selecting Ads
Processing Mail
Change Display Contrast
You can print a graphic slogan (ad).
• Inreadymode,pressMenu.
• Answernountil Change ad?
displays.Thecurrentlyselectedad,ifany,displays.
• Pressyes to change ad.
• Scrollthroughtheavailableadsbyusingthereviewkeys.
• Whentheadyouwantisdisplayed,pressEnter. The display
shows the selected ad and returns to ready mode.
Toturnoadprinting,setadto None.
Custom ad designs can be downloaded. The mailstation 2™
can store up to 15 personalized ads. Call Pitney Bowes at
1 800 672-6937 to order a customized ad.
?
Change ad?
Seasons Greetings
Change display
contrast?

Meter Stamp
Using the Scale
Troubleshooting
Supplies
Printing the Meter Stamp
Hold the envelope by the bottom.
Insertitfaceupintothe
meter by aligning it with the
right wall and sliding it straight
back until the meter displays.
The amount remains set
until you change it or until
 machinefallsasleep.
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter
Printing
Please wait...
Account Balance Low
Cannot Reach Data Center
Connection Lost
Inspection Due
InspectionRequired
NotEnoughFunds
RellTooHigh
Rellamountexceedsfunds
available or credit limit.
Trouble getting a connection to the
Pitney Bowes Data Center.
Connectionmadebutlostbefore
transaction completed.
Thismessagedisplaysifarellhasnot
beenperformedin60days.After90
days, postage cannot be printed until a
Rell/Inspection.
Insucientpostage.
Postageamountexceedsmaximum
fundsavailableinmeter.
Rellamountenteredismorethanthe
maximummailstation2™ will allow.
PerformRellprocedureforsmalleramount,make
anadvancepaymentorcallPitneyBowesforcredit.
Tryconnectingagaininafewminutes.
Press Clear/Back (C);tryagaininafewminutes.
IfproblempersistscallPitneyBowes.
PerformaRellprocedure.Ifyoudonotwantto
addfundsatthistimecheckyouraccountbalance.
Select a lower postage amount.
Performafundsrelltoaddfundstothemeter.
Press Clear/Back (C);RepeatRellprocedurewith
a smaller postage amount.

Troubleshooting
Meter Stamp
Using the Scale
If... Description Action
Lines missing in meter stamp
Meter stamp does not print
Meter stamp is smudged
Afourdigitnumberdisplayed
Lock Code Unknown
Amber Low Ink light is on
Printermaintenancerequired.Maybe
clogged nozzles or low ink condition.
Print head not primed with ink.
Envelopeiscontactingprinthead
during printing.
Meter error.
Cannot remember lock code.
Ink is running low and should be
ordered.
PerformPrinterMaintenance.
Ifproblemremains,replaceinkcartridge.
Check that tape on cartridge is removed.
See Replacing Ink Cartridge section in this guide.
Checkthatenvelopedoesnotexceed
5/16” thickness. Do not place objects, such as
paper clips, in the meter stamp area.
Press Clear/Back (C).Iferrorremains,
unplug meter. Wait 30 seconds, reconnect.
Call Pitney Bowes.
Replace ink cartridge with a new one soon.
Using the Scale
Using the Scale
The scale can be used to help
determine correct postage amounts.
Place item on the scale.
Select class and press Enter.
Weight Hold (WH)
WeightHoldmodeallowsyoutorateapieceofmailevenif
theweightisremovedfromthescale.Yourmailstation2™
holdstheweightinmemoryuntilyouselectaclassandnish
the rating process.
• WhenonthereadyscreentheweightholdiconWH is
displayed.IfweightisnolongerinmemorytheWH
indicator disappears.
• WheninWeightHoldmode,andonthereadyscreen,the
weightremainsfor10secondsaftertheweightisremoved.
• Pressingtheclearkeywhenonthereadyscreenterminates
the 10-second delay and the weight is no longer held.
• Toextendthetimetheweightisheld,presstheEnter key.
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter

Replacing the
Ink Cartridge
FundsRell
Change Date/Time
Refill Funds - Available, Used/ Pieces Printed
Beforerellingmeter,checkthatthemeterisconnected
to the Internet.
• PressFunds.
• Pressthedownarrowonceuntil
Refill postage? appears.
• Pressyes to enter a postage amount.
• KeyinrellamountandpressEnter.
• PressEnteragaintoconrmamountofrell.
The mailstation 2™ will automatically connect to the
Pitney Bowes Postage by Phone system to begin
 thedownloadoffundsintoyourmachine.
 Therellsuccessfulscreenwilldisplay.
Insert a tape or envelope to print the receipt.
Enter refill
amount: $ .00
Good test print - no missing lines
To view a poor test print, see previous page
Prime Print Head
Close the mailstation 2™ cover.
Press Enter.Themeterwillrefreshtheprinthead.
 Thisproceduretakesafewminutes.
Print Test Pattern
 Whenprompted,insertpaperenvelopefortest.
 Checkthetestprint.Iflinesaremissing,perform
maintenance, as described on previous page.
 Iftestprintiscomplete,pressClear/Back(C) to return to
ready mode.
3.
4.
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter
•BypressingtheFundskeyrepeatedly,thefollowing
 informationwillbedisplayed:
- Funds Available
- Funds Used
  -NumberofMailPiecesPrinted
• Press Clear/Back (C) to return to ready mode.

Replacing the
Ink Cartridge
FundsRell
Change Date/Time
Change Date Change Time
To change date manually. (mailstation 2™
automatically changes date at midnight).
• PressMenu.
• Press no until Change date and time
settings? displays.
• Press yes.
• Tochangeprinteddate,pressyes.
Change Time
• PressMenu.
• Pressno until Change
date and time settings?
displays.
• Pressyes.
• Pressno until Change time?
displays.
• To adjust the hour, press yes. Use the
up and down arrows to increase or decrease values.
• PressEnter to save your changes.
To adjust values,
press the Review
buttons. Top
button to increase
value and bottom
button to decrease
value. Hold
Review button to
quicklyincreaseor
decrease values.
Review
Printed date:
MON 07/07/08
Replacing the Ink Cartridge
 Ifthetestprintsarepoor,butyouarenotcertaintheink
 isempty,beforereplacingtheinkcartridge,perform
maintenance as described on previous page.
NOTE: To avoid damage to the printer:
Do not leave print head without ink cartridge in place
Only replace the ink cartridge using the Replace in k
cartridge? functiondescribedbelow.
Replace Ink Cartridge
Open cover.
a. Press unlock symbol to open
the cartridge holder.
Remove and discard old ink
cartridge.
b. Preparenewcartridgefor
installation by removing the tape
covering the vent and ink holes.
c. Install new cartridge as shown.
Close ink cover by pressing
down on lock symbol in circle
nearest to you.
a.
b.
c.
2.
1.
• PressMenu.
• Answerno until Use ink functions? displays.
• Pressyes at Use in k functions?.
• Answerno until Repla c e in k cartridge? displays.
• Press yes; at Replace in k cartridge?
Replace Ink

Printer
Maintenance
Printer
Maintenance
Clean printer nozzles:
• PressMenu.
• Answerno until Use Ink Functions? displays. Press
yes; at Use Ink Functions?
• Answerno until Clean printer nozzles? displays.
• Pressyes; at Clean printer nozzles?
Wait about 1 minute then go to step 2.
Printer Maintenance
Examine the test print for print clarity
• Ifthesame number of lines or fewer are missing:
Press notoperformmaintenanceandtestprintagain.
• Ifmore lines are missing: Press yes and replace the ink
cartridge using the Replace Ink Cartridge function
 describedonthenextpage.
• Iftestprintiscomplete,pressClear/Back(C) to return
to ready mode.
Iflinesaremissinginthemeterstamp,perform
maintenancetorefreshtheprinthead.
Note: Printing an incomplete image may result in
invalidmailandwastedfunds.
Examplesofmissing
lines in meter stamp.
Good test print - no missing lines
Poor test print - missing lines
1.
2.