Pitney Bowes PARAGON Mail Processor 2000 User manual

Supervisor Guide

SV 50220, Rev. B
December 1995

TRADEMARKS
Mail Center 2000™, PARAGON™, SoftKey™, Weigh on the Way™, W-O-W™,
Para-Text™, Data Trail™ and Postage by Phone®are trademarks of Pitney Bowes Inc.
ZIP Code®and ZIP+4®are registered trademarks of the U.S. Postal Service.
FCC Compliance - PARAGON™ Mail Processor
"Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense."
"Shielded cables must be used with this unit to insure compliance with the Class A limits."
FCC Compliance - E100 Series Postage Meter
"NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help."
Canadian DOC Compliance
"This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of Communica-
tions.
Le présent appareil numérique n'emet pas de bruits radioélectriques depassant les limites applicables
aux appareils numériques de la class A prescrites dans le Règlement sur le brouillage radioélectrique
édicté par le ministère des Communications du Canada."

iii
Contents
Contents
Overview
Introduction ---------------------------------------------------------------- 1-1
Supervisory Functions ---------------------------------------------------- 1-1
Site Setup
Overview ------------------------------------------------------------------- 2-1
Modify Site Setup --------------------------------------------------------- 2-2
Set Up Operator IDs ------------------------------------------------------ 2-6
Change Operator Info ------------------------------------------------- 2-7
Add Operator----------------------------------------------------------- 2-7
Remove Operator------------------------------------------------------ 2-7
Set Default Class or Acct./Class ---------------------------------------- 2-8
Set Up Preferred Classes ------------------------------------------------- 2-9
Job Presets
Overview ------------------------------------------------------------------- 3-1
Saving a Job Preset-------------------------------------------------------- 3-2
Removing a Job Preset --------------------------------------------------- 3-2
Choosing a Job Preset ---------------------------------------------------- 3-3
Job Preset Configuration Table------------------------------------------ 3-3
Troubleshooting. ------------------------------------------------------------- 4-1
Power Up Failure---------------------------------------------------------- 4-1
Troubleshooting Tables -------------------------------------------------- 4-2
Calling for Service ---------------------------------------------------- 4-2
Control Panel Checklist ---------------------------------------------- 4-3
Mail Flow and Paper Handling -------------------------------------- 4-4
Postage Meter ---------------------------------------------------------- 4-5
Postage Printing ------------------------------------------------------- 4-6
Power-on and System Initialization--------------------------------- 4-7
Tape Generation ------------------------------------------------------- 4-8
Weigh-on-the-WeighTM ----------------------------------------------------4-8
Glossary. ------------------------------------------------------------------------ 5-1
Options.-------------------------------------------------------------------------- 6-1
Appendix: Operator Skills List ------------------------------------------ A-1

1-1
Overview • 1
Overview
Introduction
This guide shows you how to configure the Mail Center 2000™ PARA-
GON™ Mail Processor to meet the needs of your mailroom. Before configur-
ing your system, you must familiarize yourself with the operation of the
PARAGON™ by reading the PARAGON ™Operating Guide (SV50219)
supplied with the system.
After you have read the PARAGON™Operating Guide, use this
PARAGON ™Supervisor Guide as a hands-on guide for understanding
how to perform the various configuration procedures.
You may also use this binder to hold the guides for the options you have
purchased with your PARAGON™. Place the guides after section 6,
"Options".
Supervisory Functions
Because you have a Supervisor level access, you can access the specific
functions which allow you to configure the system. An assigned ID ensures
that no one else can enter the system to configure it.
There are two ways in which you can configure the system. First, you "set up"
the system in a general sense, assigning operator ID's, configuring for scales,
printers, Postage By Phone®, setting meter parameters, etc. The Site Setup
section of this guide explains how to do this.
After you perform the Site Setup functions, you may want to create and save
sets of parameters (account ID, class, sealer mode, postage value, etc.), called
"Job Presets", which meet the individual requirements for various runs of
mail. The Job Presets section of this guide explains how to do this.
Note that you may save your Site Setups onto a disk (for later use), but not
your Job Presets. Instructions for saving and restoring your Site Setups are
included in section 8 of the PARAGON Operating Guide.
In addition to configuring the system, you need to be familiar with solutions to
problems that may occur while operating the system. The Troubleshooting
section guides you to a solution for your problem.
Note: Labels, keys and screen titles are printed here as they are in the
PARAGON™ Operating Guide. SoftKey™ labels are placed in single quotes
(for example, 'Change Account'), keyboard keys are placed in angle brackets
(for example, <ENTER>) and screen titles are capitalized (for example, MAIL
RUN).

Site Setup • 2
2-1
Site Setup
Site Setup Selections
To set up the PARAGONTM to meet your specific mailing demands, access the
MAIL RUN screen, then select 'Site Setup'.
The SITE SETUP SCREEN displays the five selections listed below. For a
description of the selections and procedures, turn to the appropriate section on
one of the following pages.
• 'Modify Site Setup'
• 'Set Up Accounting' (If accounting is installed, see the Data Trail
Accounting Operating Guide for selections and procedures.)
• 'Set Up Operator IDs' (if you have chosen to require operator log-ons
through the 'Modify Site Setup' screens)
• 'Set Default Class' or 'Set Default Acct./Class' (if accounting is
installed)
• 'Set Up Preferred Classes'
The flowchart below shows the sequence of screens and SoftKeysTM used to
make your selection.
SITE SETUP
MAIL RUN
'Site Setup'
'Modify Site Setup'
'Set Up Accounting'
'Set Up Operator IDs'
'Set Default Acct./Class'
'Set Up Preferred Classes'
View or modify the
system parameters
Set up or modify
accounting parameters
Specify a default
account and/or class
Specify nine commonly
used carrier/class
combinations
Enable/Disable
Operator IDs
If enabled, you can add
or delete operators and
modify operator info

Site Setup • 2
2-2
Until ID's have been assigned and enabled (see"Set Up Operator IDs") any
user can access all functions, including "Modify Site Setup". After Operator
IDs are assigned and enabled, the screen prompts you for the Supervisor ID.
See the PARAGONTM Operating Guide to save or restore a site setup using
your Diagnostics/Utilities disk.
Modify Site Setup
Use the 'Modify Site Setup' selection to set the system parameters listed below.
After you select 'Modify Site Setup', the screens used to set the parameters
come up in the order listed below.
Each of the following screens offers you choices. You press the desired
SoftKeyTM or, if the system prompts you for data, enter the data using the
keyboard. If you press the wrong key or choose the wrong option, you may fix
it. The changes you make or options you choose do not become effective until
you press <ENTER>. After you press <ENTER>, the change is made effective
and the next screen appears.
Time
When this screen displays, you can enter the time (HH:MM). After entering
the time, the screen prompts you to select AM or PM.
Scale Configuration
The Scale Configuration screen presents three modes you must set if you have
an external scale, A300, A305, or Carrier Management System. Select to end
or not end the transaction, have a long or short trip timeout, and to obey or not
obey the disable meter mode, according to which device you have.
SELECTION End Transaction
Mode Trip Timeout Disable Meter Mode
DEVICE
A300, A305 DON'T END
TRANSACTION LONG OBEYor DON'T OBEY (Recommend "OBEY",
but set to your
requirement.)
All Carrier
Management Systems END TRANSACTION SHORT Not Applicable
Scales DON'T END
TRANSACTION LONG DON'T OBEY

Site Setup • 2
2-3
Printer Configuration
You need to let the system know the type of printer attached to it: None, 80
column or 132 column. If you select 'NONE', the 'View Reports' selection
displays on the MAIL RUN screen; otherwise, the 'Print/Cancel Reports'
selection displays on the MAIL RUN screen.
Manual Postage-by-Phone®
When this screen displays, you can change the default reset value and the
Postage by Phone®account number.
Auto Postage-by-Phone®
If you have Auto Postage-by-Phone®, when this screen displays you can
change the account number, change the dialing prefix, and choose pulse or
tone dialing.
USPS Intra-BMC Range
When this screen displays, you can change the range of a valid ZIPCode for
your United States Postal Service (USPS) Intra-BMC (Bulk Mailing Center)
area. The codes are initially set up at installation by the Pitney Bowes Cus-
tomer Service Representative to the codes in effect at that time. If the ZIP
Codes for your Intra-BMC area change, you need to add or delete codes as
required.
ZIP Code ranges are entered as the first three digits of the codes, lowest code
to highest code (for example, 080-087). Leading zeros must be entered. For a
single ZIP Code, enter the three digits twice to complete the range entry (for
example, 127-127).
NOTES
For these changes to become effective, the system power must be turned off
and on again after the completion of site setup.
After selecting any class containing "Inter" and entering a ZIP Code in your
Intra-BMC area, "Inter" automatically changes to "Intra" in the "Class" field.
UPS Intra-state Range
When this screen displays, you can change the range of a valid ZIP Code for
your United Parcel Service (UPS) Intra-state area. In addition, because UPS
Intra-state rates may have a delayed approval/effective date in certain states,
you must enter the proper "Intra-state Code" to assure that the appropriate
rates are applied. The codes are initially set up at installation by the Pitney
Bowes Customer Service Representative to the codes in effect at that time. If

Site Setup • 2
2-4
the ZIP Codes for your Intra-state area change, you need to add or delete
codes as required. Also, when UPS rate changes occur, you receive update
rate disks with information on any change to the Intra-state Code.
ZIP Code ranges are entered as the first three digits of the codes, lowest code
to highest code (for example, 080-087). Leading zeros must be entered. For a
single ZIP Code, enter the three digits twice to complete the range entry (for
example, 127-127). The "Intra-state Code" tells the rate manager which UPS
Intra-state rate table to use (0=use latest rates, 1=use previous rates, 2=use
rates two revisions back, etc.).
NOTES
For these changes to become effective, the system power must be turned off
and on again after the completion of site setup.
After selecting any class containing "Inter" and entering a ZIP Code in your
Intra-state area, "Inter" automatically changes to "Intra" in the "Class" field.
Station ID
The Station ID is used to identify a specific Mail Processor when used as part
of an accounting system. When this screen displays, you can enter a station ID
of one or two digits (0 thru 99). The Station ID initially defaults to a 0.
Timeout
A timeout closes the transaction (if accounting is used) and logs off the cur-
rent operator (if operator log on is enabled). A timeout occurs when there has
been no system activity for a duration greater than the timeout interval.
When this screen displays, you can enable/disable the system timeout. If
enabled, set a timeout value between 0 and 1440 minutes. The timeout is
disabled if the value is set to zero. The timeout interval initially defaults to
three minutes.
Ad definition
When this screen displays, you can enter a definition (up to 20 alphanumeric
characters) for ads B, C and D installed in your postage meter. These defini-
tions appear whenever 'View Ads' is selected. Ad "A" is always a blank.
Inscription definition
When this screen displays, you can enter a definition (up to 20 alphanumeric
characters) for inscriptions B, C and D installed in your postage meter. These
definitions appear whenever 'View Inscriptions' is selected. Inscription "A" is
always a blank.

Site Setup • 2
2-5
Low postage warning
When this screen displays, you can enter a low postage warning value.
This value can be any value between zero and the maximum value the
meter is capable of storing. Whenever the amount of postage in the meter
is equal to or below the low postage warning value, a warning message is
displayed on the screen and the postage left field is shown in reverse video
as a reminder to add postage to your meter.
Postage upper limit
When this screen displays, you can enter a postage upper limit. The value
entered sets a cap on how much postage can be spent at one time. If during
an operation, the postage value requested exceeds the postage upper limit,
an error is displayed and the meter postage value is left unchanged.
Dollar unlock limit
When this screen displays, you can enter a dollar unlock limit. This is a
double check to ensure that an operator does not enter too high a postage
value by accident. If during an operation, the postage value equals or
exceeds the dollar unlock limit, the operator is required to confirm that the
postage is correct.
Meter codes
When this screen displays, you can enter a code (up to four alphanumeric
characters) for meter installation, meter removal and meter lock/unlock.
The codes initially default to "3336".
Meter activity log enable/disable
When this screen displays, you can enable or disable the meter activity
log. The meter activity log maintains a history of the meters which have
been installed in the system.
Meter date rollover time
When this screen displays, you can enter the time of day you want the
meter imprint date to change to the next day's date. After entering the time,
you are prompted for AM or PM.

Site Setup • 2
2-6
Transaction log printing enable/disable
When this screen displays, you can select whether the user must print the
transaction log before clearing it. If you choose "Yes", the system will stop
processing when the transaction log is full and prompt the user to clear the log
or to print and clear the log. If you choose "No", the system will print and
clear the log without giving the user the option to print or not print.
Set Up Operator IDs
When first delivered, the software assumes anyone using the system is a
Supervisor and has access to all of the functions. In order to restrict the access
to these functions to certain classes of users, you must enable operator IDs and
assign access levels.
With operator IDs enabled, you can limit the functions that individuals are
allowed to access by assigning one of three access levels: Operator, Key
Operator or Supervisor.
The Supervisor has the highest access level, followed by the Key Operator
and Operator (the lowest access level). A user at a higher access level may
perform all the functions available to a user at a lower access level. Thus, on
only the Supervisor can perform the functions in this Supervisor Guide. The
ParagonTM Operating Guide indicates which parts of the operation are avail-
able to the Operator and which are available to the Key Operator.
Since each system must have at least one assigned Supervisor, operator
number 1 always has a Supervisor access level. The Supervisor ID code is set
to "9999" when installed but may be changed at anytime.
When you enable operator IDs operators must enter their ID in order to use
the system. You may have up to twenty operator IDs.
When first selected, the Operator ID enable/disable screen displays. If Opera-
tor IDs are disabled, pressing <ENTER> will return you to the SITE SETUP
screen. If Operator IDs are enabled, pressing <ENTER> displays the OPERA-
TOR ID SETUP screen with the list of operators. The following selections are
then available:
• 'Change Operator Info'
• 'Add Operator' (if less than 20 operators are defined)
• 'Remove Operator' (if there is at least one operator other than #1)
You cannot delete or change the access level (always a Supervisor) of operator #1.
You can, however, change the Name and ID. Operator #1 shall initially default as
follows: ID: 9999, Name: SUPERVISOR, and Access Level: Supervisor.

Site Setup • 2
2-7
Change Operator Info
Use the following procedure to view or change an operator's information.
1. Press the 'Change Operator Info' SoftKeyTM. The screen prompts you for an
operator number.
2. Enter the desired number (1 thru 20) and press <ENTER>. The screen
displays the current settings and SoftKeysTM which allow you to change the
operator name, ID, and access level. If your system has two languages
installed, you are also able to change the language used.
3. Verify all information and make any desired changes. When you are satis-
fied with the information, press the <ENTER> key to save the data and
return to the OPERATOR ID SETUP screen which displays the list of
operators.
Add Operator
Use the following procedure to add an operator.
1. Press the 'Add Operator' SoftKeyTM. The screen prompts you for the opera-
tor name.
2. Enter up to 20 alphanumeric characters and press <ENTER>. The screen
prompts you for the operator ID (password).
3. Enter up to 8 alphanumeric characters and press <ENTER>. This is the code
the new operator will use to log on to the system. The screen now displays
'Operator', 'Key Operator' and 'Supervisor' access level selections.
4. Press the SoftKeyTM for the access level to be assigned to this operator (the
default is Operator), and then press the <ENTER> key. The screen displays
the current settings and SoftKeysTM which allow you to change the operator
name, ID, and access level. If your system has two languages installed, you
are also able to change the language used.
5. Verify all the information and make any desired changes. When you are
satisfied with the information, press the <ENTER> key to save the data and
return to the OPERATOR ID SETUP screen which displays the list of
operators.
Remove Operator
Use the following procedure to remove an operator.
1. Press the 'Remove Operator' SoftKeyTM. You are prompted for the operator
number.
2. Enter the operator number (1 thru 20) and press <ENTER>. The screen

Site Setup • 2
2-8
prompts you to confirm that you want to remove the operator.
3. Press 'Yes' to remove the operator from the system or 'No' to leave the
operator on the system. The OPERATOR ID SETUP screen with the list of
operators displays.
Set Default Class or Set Default Acct./Class
The 'Set Default Acct./Class' selection allows you to specify the account ID
(if accounting is enabled and at least one account is defined) and class type (if
accounting is enabled or rating is used) displayed on the MAIL RUN screen
when a new transaction is started. If only rating is available, the SoftKeyTM
label is 'Set Default Class'. There are three choices for the default account and
class type: None, Previous, or Specific.
If "None" is selected, the operator is required to enter an Account ID or class
when each new transaction is begun.
If "Previous" is selected, the Account ID or class for the new transaction
automatically defaults to the Account ID or class used for the previous trans-
action.
If "Specific" is selected, the Account ID or class for the new transaction
automatically defaults to the default Account ID or class.
Perform the following procedure to specify the Default Acct./Class:
1. With the DEFAULT ACCOUNT screen displayed, press the desired
SoftKeyTM to select the default account type: "None", "Previous" or
"Specific".
2. a) If 'Set Default Account to NONE' or 'Use Last Account Selected' is
selected, "None" or "Previous" displays on the screen.
b) If 'Use Specific Account' is selected, you are prompted for the account
ID. Enter the ID and press <ENTER>. The ID displays on the screen.
3. When you are satisfied with the default account selection, press <ENTER>.
The DEFAULT CLASS screen displays.
4. With the DEFAULT CLASS screen displayed, press the desired SoftKeyTM
to select the default class type: "None", "Previous" or "Specific''.
5. a) If 'Set Default Class to NONE' or 'Use Last Class Selected' is selected,
"None" or "Previous" displays on the screen.
b) If 'Use Specific Class' is selected, SoftKeysTM displays to allow you to
select a carrier and class. Select the desired carrier and class. The class
then displays on the screen.
6. When you are satisfied with the default class selection, press <ENTER>.
The SITE SETUP screen displays.

Site Setup • 2
2-9
Set Up Preferred Classes
This selection allows you to specify/modify nine of your most commonly-
used carrier/class combinations ("Preferred Nine"). The Preferred Nine (if
they have been defined) appear first when the 'Change Class' selection (on the
MAIL RUN screen) is made, followed by all other carrier/classes.
Use the following procedure to specify/modify preferred classes:
1. With the SITE SETUP screen displayed, press 'Set Up Preferred Classes'.
The Preferred Classes list displays.
2. Press the 'Modify Preferred Class List' SoftKeyTM. The screen prompts you
for the Preferred Class number to modify.
3. Enter the number and press <ENTER>. The screen prompts you to choose a
carrier.
4. Press the SoftKeyTM for the desired carrier. The screen prompts you to
choose a class.
5. Press the SoftKeyTM for the desired class. The system returns you to the
Preferred Classes list.
6. When you are finished making entries, press the <ENTER> key to return to
the SITE SETUP screen. Otherwise, repeat steps 1-5 until you are finished.

3-1
Job Presets • 3
Job Presets
Overview Using Job Presets you can save specified values for recall at a later time. For
example, if once a week you must run a batch of mail for a specified account/
class, you can set the system to do the job and then you can save this set of
values as a Job Preset. Then, any time you must run the same job, you need
only press the <JOB PRESETS> key and select that Preset to automatically
configure the system for that job.
You can save up to nine Job Presets. The system is automatically set to Job
Preset 1 on power-up or logon (if Operator IDs are used).
You choose values for the following when you make a Job Preset.
• Account ID, if accounting is enabled
• Class, if accounting or rating is enabled
• Feeder Mode (Auto or Single)
• Sealer Mode (Flaps Open/Sealed, Flaps Open/Closed, Seal Only
or Off)
• Sealer wetness setting
• W-O-WTM Mode (On or Off)
• W-O-WTM weight limit setting
• Date Mode (full date, month/year, no date)
• Date Advance
• Inscription selection (A, B, C or D)
• Ad selection (A, B, C or D)
• Postage value
• Tape Type selection (Wet, Dry or Adhesive)
• Machine speed
• Meter print position
• Ink density setting
• Stacker "Auto" mode (automatically set if a Power Stacker is installed)
• Dark Mail Setting
• Power Stacker Speed

3-2
Job Presets • 3
To save the current system state as a Job Preset, remove a Job Preset from the
list, or choose (recalling) a Job Preset, follow the instructions below. These
procedures are available if you are signed in as a supervisor or if Operator IDs
are not used. Note that Key Operators and Operators cannot create Presets, but
they can select Presets which have been saved by a supervisor.
Saving a Job Preset
Use the following procedure to save a Job Preset:
1. Set the system to the desired settings. Be sure all of the items listed on the
previous page are set to the desired selection.
2. With the MAIL RUN screen displayed, press the <JOB PRESETS> key.
The PRESETS screen displays.
3. Press the 'Save Preset' SoftKeyTM. The screen prompts you for the number
of the Job Preset to use.
4. Enter the number and press <ENTER>. The screen prompts for a name.
5. Enter the name and press <ENTER> to save the state of the system under
that name and number. The PRESETS screen displays.
6. Make another selection or press <BACKTRACK> to return to the MAIL
RUN screen.
Removing a Job Preset
Use the following procedure to remove a Job Preset. (Job Preset 1 can be
modified but not deleted.)
1. With the MAIL RUN screen displayed, press the <JOB PRESETS> key.
The PRESETS screen displays.
2. Press the 'Remove Preset' SoftKeyTM. The screen prompts you for the
number of the Job Preset to remove.
3. Enter the number and press <ENTER>. The name of the entered Job Preset
is changed to "Undefined". The PRESETS screen displays.
4. Make another selection or press <BACKTRACK> to return to the MAIL
RUN screen.

3-3
Job Presets • 3
Choosing a Job Preset
Use the following procedure to choose (recall) a Job Preset.
1. With the MAIL RUN screen displayed, press the <JOB PRESETS> key.
The PRESETS screen displays.
2. Enter the number (1 thru 9) of the desired Preset or press the 'Choose
Preset' SoftKeyTM. If you entered the number, go to step 4; otherwise, go to
step 3.
3. The screen prompts for the number of the Job Preset to choose. Enter the
desired number.
4. Press <ENTER>. The system is set to the Job Preset and the MAIL RUN
screen displays. If all the conditions of the Job Preset cannot be satisfied,
the system sets up what it can and then displays the PRESET RECALL
ERROR(S) screen with a list of the conditions it could not satisfy.
Job Preset Configuration Table
You can use the table on the following page to store the name and values of
the different items for your Job Presets. You should make copies of the fol-
lowing page, complete the required information for each Job Preset, and place
it in a location close to the system.
Remember that whenever the system is powered up it uses the values in Job
Preset 1 to set up the system.

3-4
Job Presets • 3
MACHINE IDENTIFICATION:
Item Job Preset Settings
Job Preset # 12345
Preset Name
Account ID
Class
Feeder Mode
Sealer Mode
Sealer Wetness
W-O-W Mode
W-O-W Weight Limit
Date Mode
Date Advance
Inscription
Ad
Postage Value
Tape Type
Machine Speed
Print Position
Ink Density
Power Stacker
(if installed) Auto Auto Auto Auto Auto
Dark Mail
Stacker Speed
Item Job Preset Settings
Job Preset # 6789
Preset Name
Account ID
Class
Feeder Mode
Sealer Mode
Sealer Wetness
W-O-W Mode
W-O-W Weight Limit
Date Mode
Date Advance
Inscription
Ad
Postage Value
Tape Type
Machine Speed
Print Position
Ink Density
Power Stacker
(if installed) Auto Auto Auto Auto Auto
Dark Mail
Stacker Speed

4-1
Troubleshooting • 4
Troubleshooting
This section contains information you can use in the analysis of problems that
may occur while operating the system.
Power Up Failure
If a failure occurs during the power up sequence after activating the system
display, the POWER UP screen lists the error code(s). You must press any
key to continue operation. The error code format is XXXX/XXXX, where X
is an alphanumeric character. You can use the first four characters of the error
code to determine the area of the machine causing the failure.
Error Code Related area
0XXX Motor Control or Sensor Controller
1XXX Postage Meter
2XXX Weigh-on-the-Way™
3XXX Accounting software fault
4XXX Mail Processor software fault
5XXX Mail Processor peripheral
6XXX Mail Processor diagnostics
7XXX Disc access error
8XXX MCS communications
9XXX Mail Processor Operating system
DXXX Disk controller/media error
EXXX I/O expansion devices
FXXX Mail Processor software utility
If the system powers up with the SITE SETUP screen displayed, the battery
for nonvolatile memory has gone bad or something has caused the loss of the
contents of memory. Call Your Pitney Bowes Customer Service Representa-
tive.
To use the machine until service arrives, you have to perform a limited site
setup. Enter only the date and time, and press the 'Use Current Settings'
SoftKeyTM when prompted. This allows you to run mail and tapes until service
arrives.
IMPORTANT: All the accounting information, preferred
nine class list, job presets, and operator IDs you previously
set up are not available.

4-2
Troubleshooting • 4
Troubleshooting Tables
The tables on the following pages help you to determine and correct problems in the
indicated areas of the machine. The tables are presented in the following order:
• Control Panel Checklist
• Mail Flow and Paper Handling
• Postage Meter
• Postage Printing
• Power-on and System Initialization
• Tape Generation
• Weigh-on-the-Way™ (W-O-W™)
Calling for Service
Follow the steps in the table to correct your problem. If you still have a problem,
please call Pitney Bowes Customer Service.

4-3
Troubleshooting • 4
Control Panel Checklist
Problem Indication Possible Cause Action
Meter Display is not
illuminated - associated keys
are inactive
1. Operator log on screen is
displayed. 1. Log on to the system.
2. Machine in "Seal Only". 2. Place the sealer in
another mode.
3. Nonmeterable rating
class selected. 3. Select a meterable class.
4. System in diagnostic or
site setup mode. 4. Leave diagnostic or site setup mode.
5. Meter is locked. 5. Unlock the meter.
6. Meter is not installed. 6. Install a meter.
Machine Status Display is not
illuminated - associated keys
are inactive
1. Operator log on screen is
displayed. 1. Log on to the system.
2. System in diagnostic or
site setup mode. 2. Leave diagnostic or site setup mode.
3. Meter is not installed. 3. Install a meter.
System Display is blank 1. Contrast all the way
down. 1. Adjust the contrast control.
JOB PRESETS key not
functioning 1. Not on MAIL RUN screen. 1. Press <BACKTRACK> to go to the MAIL RUN screen.
MAKE TAPES or SINGLE TAPE
key not functioning 1. Not on MAIL RUN screen. 1. Press <BACKTRACK> to go to the MAIL RUN screen.
POSTAGE or +/= key not
functioning 1. Not on MAIL RUN or TAPE PROCESSING screen. 1. Go to MAIL RUN or TAPE PROCESSING screen.
2. Meter display is not
illuminated. 2. Check actions for "Meter Display is not illuminated"
at top of table.
+DAY key not functioning 1. A portion of date ducked. 1. Press the TODAY key to
display the entire date, then
press the +DAY key.
START key not functioning 1. Not on MAIL RUN screen. 1. Press <BACKTRACK> to
go to the MAIL RUN screen.
NEW BATCH key not
functioning 1. Not on MAIL RUN screen. 1. Press <BACKTRACK> to go to the MAIL RUN screen.