protech PA-3310 User manual

USER’S
MANUAL
PA-3310
The One-of-a-kind Highly
Integrated 15" RISC POS
Terminal
P
A
-
33
1
0
M
1

PA-3310 POS System
The One-of-a-kind Highly
Integrated 15" RISC POS Terminal
COPYRIGHT NOTICE & TRADEMARK
All trademarks and registered trademarks mentioned herein are the property of their
respective owners.
This manual is copyrighted Jan. 2015. You may not reproduce or transmit in any
form or by any means, electronic, or mechanical, including photocopying and
recording.
DISCLAIMER
This user’s manual is meant to assist users in installing and setting up the system. The
information contained in this document is subject to change without any notice.
CE NOTICE
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

FCC NOTICE
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
You are cautioned that any change or modifications to the equipment not expressly
approve by the party responsible for compliance could void your authority to operate
such equipment.
CAUTION! Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
WARNING! Some internal parts of the system may have high electrical voltage. And
therefore we strongly recommend that qualified engineers can open and disassemble the
system.The LCD and Touchscreen are easily breakable, please handle them with extra
care.

Contents
TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION
1-1 About This Manual…................................................................... 1-2
1-2 POS System Illustration…............................................................ 1-3
1-3 System Specification…................................................................. 1-4
1-4 Safety Precautions….................................................................... 1-6
CHAPTER 2 SYSTEM CONFIGURATION
2-1 Jumper & Connector Quick Reference Table…........................... 2-2
2-2 How to Set the Jumpers…............................................................ 2-4
2-3 Main Board Component Locations & Jumper Settings…………. 2-6
2-4 Printer Board Component Locations & Jumper Settings.............. 2-23
2-5 VFD Board Component Locations & Jumper Settings................. 2-28
2-6 MSR Board Component Locations & Jumper Settings................ 2-31
CHAPTER 3 SOFTWARE UTILITIES
3-1 Version List….............................................................................. 3-2
3-2 OS API……………………………….......................................... 3-4
3-3 Firmware Control Command……................................................ 3-18
3-4 Utility Update…………............................................................... 3-83
CHAPTER A SYSTEM DIAGRAMS
Exploded Diagram for Base & Cover……......…………………………. A-2
Exploded Diagram for Top Case…………..………………………........ A-4
Exploded Diagram for CPU Cooler..………………………................... A-5
Exploded Diagram for Printer Box………..…………………………… A-7
Exploded Diagram for Panel & Base Detachment...……………............ A-8
Exploded Diagram for Main Board………..…………………………… A-9
Exploded Diagram for Bottom Case..……………………...................... A-10
Exploded Diagram for LCD Panel.....……………………...................... A-11
Exploded Diagram for LCD Holder...……………………...................... A-14

Contents
Exploded Diagram for VFD Cover....……………………......................
A-16
Exploded Diagram for 3” Printer.......……………………...................... A-19
Exploded Diagram for 3” Printer Cover.…………………...................... A-21
Exploded Diagram for 2” Printer...…....…………………...................... A-23
Exploded Diagram for 2” Printer Cover.…………………...................... A-25
Exploded Diagram for HDD Module….…………………...................... A-27
Exploded Diagram for SSD Module…..…………………...................... A-28

Page:1-1
INTRODUCTION
This chapter gives you the information for the PA-3310. It also outlines
the system specifications.
Sections included:
About This Manual
POS System Illustration
System Specifications
Safety precautions
Experienced users can jump to chapter 2 on page 2-1
for a quick start.
CHAPTER
1

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-2
1-1. ABOUT THIS MANUAL
Thank you for purchasing our PA-3310 Series System. The PA-3310 is an updated
system designed to be comparable with the highest performance of IBM AT personal
computers. The PA-3310 provides faster processing speed, greater expandability and
can handle more tasks than before. This manual is designed to assist you how to install
and set up the whole system. It contains four chapters and two appendixes. Users can
configure the system according to their own needs.
Chapter 1 Introduction
This chapter introduces you to the background of this manual. It also includes
illustrations and specifications for the whole system. The final section of this chapter
indicates some safety reminders on how to take care of your system.
Chapter 2 System Configuration
This chapter outlines the location of motherboard components and their function. You
will learn how to set the jumpers and configure the system to meet your own needs.
Chapter 3 Applications & Widgets
This chapter contains information of system applications and Widgets pre-installed in
PA-3310.
Appendix A System Diagrams
This chapter shows the exploded diagrams and part numbers of PA-3310 components.

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-3
1-2. POS SYSTEM ILLUSTRATION
Top View Rear View
Front View Side View
IO View
COM2
DWR1 COM1
VGA DC INLAN
USB1
USB2
Unit: mm

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-4
1-3. SYSTEM SPECIFICATIONS
System
CPU NVIDIA
®
Tegra
®
3
Memory DDR3 1GB
OS Support Android 4.2
Power Supply 72 Watt power adapter
Power Consumption System off: 2.2W
System idle: 20W (Panel backlight is on.)
System running: 32W (Printer+ VFD + MSR)
System full-loading: 49W (Printer + VFD + MSR +
USB + COM)
Flash eMMC 8GB
SD Standard SDHC (up to 32GB)
VFD 20 columns & 2 lines.
Each column allows 5x7 dots 1
st
character to 20
th
character speed: 360mm/sec.
MSR JIS I & II; ISO I & II & III tracks, support i-Button
reader.
Printer 2”/3” thermal printer with auto-cutter.
2” speed: 200mm/sec.
3” speed: 170mm/sec.
Color Top/Bottom: Deep grey
System Weight Without power adapter: approx. 6.5 kg
With power adapter: approx. 7.5 kg
Dimension (W x H x D) 390mm x 320mm x 190mm
Certificate FCC/CE/LVD

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-5
I/O Ports
Serial Port 1 x DB-9 (COM2)
1 x RJ45 (COM1), supports embedded VFD
3 x Wafer on board:
- Co-lay COM2
- COM4 supports embedded printer
- COM5 supports embedded MSR
5/12V Selectable (COM1/2/5)
USB 2 x USB2.0 (1 x USB Type A; 1 x Micro USB)
1 x USB2.0 on side bezel (USB Type A)
LAN 1 x 10/100 Mbps
VGA 1 x DB-15 VGA Interface
Display
LCD 15” TFT XGA
Max. Resolution 1024 x 768
Pixel Pitch 0.297 (W) x 0.297 (H)
Signal Interface TTL (24-bit)
Tilt Angel 24~28˚
Touch Panel 15” 5-wire bezel-free resistive
Environment
Temperature Operation: 0~35°C (32~95°F)
Storage: -20~60°C (-4~140°F)
Humidity 10~90% (without frosting)

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-6
1-4. SAFETY PRECAUTIONS
The following messages are safety reminders on how to protect your systems from
damages, and extending the life cycle of the system.
1. Check the Line Voltage
a. The operating voltage for the power supply should be within the range of
100V to 240V AC; otherwise the system may be damaged.
2. Environmental Conditions
a. Place your PA-3310 on a sturdy, level surface. Be sure to allow enough
space around the system to have easy access needs.
b. Avoid installing your PA-3310 Series POS system in extremely hot or cold
places.
c. Avoid exposure to sunlight for a long period of time (for example, in a
closed car in summer time. Also avoid the system from any heating device.).
Or do not use the PA-3310 when it has been left outdoors in a cold winter
day.
d. Bear in mind that the operating ambient temperature is between 0°C and
35°C (32°F and 95°F).
e. Avoid moving the system rapidly from a hot place to a cold place, and vice
versa, because condensation may occur inside the system.
f. Protect your PA-3310 against strong vibrations, which may cause hard disk
failure.
g. Do not place the system too close to any radio-active device. Radio-active
device may cause signal interference.
h. Always shutdown the operation system before turning off the power.
3. Handling
a. Avoid placing heavy objects on the top of the system.
b. Do not turn the system upside down. This may cause the hard drive to
malfunction.
c. Do not allow any objects to fall into this product.
d. If water or other liquid spills into the product, unplug the power cord
immediately.

Chapter 1 Introduction
PA-3310 USER ′ S MANUAL Page: 1-7
4. Good Care
a. When the outside case gets stained, remove the stains using neutral washing
agent with a dry cloth.
b. Never use strong agents such as benzene and thinner to clean the surface of
the case.
c. If heavy stains are present, moisten a cloth with diluted neutral washing
agent or alcohol and then wipe thoroughly with a dry cloth.
d. If dust is accumulated on the case surface, remove it by using a special
vacuum cleaner for computers.

Page 2-1
SYSTEM
CONFIGURATION
Helpful information that describes the jumper and connector settings,
component locations, and pin assignment.
Sections included:
Jumper & Connector Quick Reference Table
How to Set Jumpers
Component Locations & Jumper Settings
Main Board (External I/O ports & other components)
Printer Board
VFD Board
MSR Board
CHAPTER
2

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-2
2-1. JUMPER & CONNECTOR QUICK REFERENCE TABLE
Mainboard (PB-6810)
JUMPER/CONNECTOR NAME PAGE
Power Button SW1-2 2-7
DC In Port DC_IN1 2-7
Cash Drawer Port DRW1 2-8
COM Port COM1, COM2 2-8
VGA Port VGA1 2-9
USB Port USB1, USB2, USB3 2-10
LAN Port CN_LAN1 2-11
COM Connector COM2-2, COM4, COM5,
DEBUG-COM3
2-12
COM Port RI and Voltage Selection JP_COM1, JP_COM2, JP_COM5,
JP_DEBUG1
2-13
USB Connector USB1-2, USB2-2, USB3-2 2-14
Cash Drawer Power Selection JP5 2-15
SPI EEPROM Selection JP8 2-15
Backlight Type Selection JP1 2-16
Touch Function & USB Channel
Selection
JP9, JP10 2-16
HSIC USB-CLK Selection JP2, JP3 2-17
LED Connector PWR_LED1-1 2-17
Power for Thermal Printer Connector PRT_PWR1 2-18
External Speaker Connector SPK1-1 2-18
LVDS Connector LVDS1 2-19
Touch Panel Connector TOUCH1-1 2-19
LAN EEPROM I/F Connector EEPROM_CN1 2-20
Speaker Connector DC12V_PWR1 2-20
Reset Button RST_SW1 2-20
Volume Adjustor VOL_N_SW1, VOL_P_SW1 2-21
Recovery Button SW4 2-21

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-3
JUMPER/CONNECTOR NAME PAGE
Antenna Connector JA1 2-22
SD Card Slot SD_CARD1 2-22
Printer Board
JUMPER/CONNECTOR NAME PAGE
Power Supply Connector 24V_CN1 2-24
Thermal Head/Motor/Sensor
Connector
PRINT_CN1 2-24
RS-232 Interface Connector COM1 2-26
Auto-cutter Connector CUT_CN1 2-27
VFD Board
JUMPER/CONNECTOR NAME PAGE
Power Switch Selection JP12V_SEL1 2-29
Power Switch CN2 2-29
RS-232 Serial Interface CN1 2-30
MSR Board
JUMPER/CONNECTOR NAME PAGE
Decoder Connector MAG_CN1 2-32
Debug Port DEG1 2-32
Key Connector I_BUTTON1 2-32
Output Connector IO1 2-33

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-4
2-2. HOW TO SET JUMPERS
You can configure your board by setting the jumpers. A jumper consists of two or three
metal pins with a plastic base mounted on the card, and by using a small plastic "cap",
also known as the jumper cap (with a metal contact inside), you are able to connect the
pins. So you can set-up your hardware configuration by "opening"or "closing"pins.
Jumpers can be combined into sets that called jumper blocks. When jumpers are all in
the block, you have to put them together to set up the hardware configuration. The
figure below shows what this looks like.
JUMPERS AND CAPS
If a jumper has three pins for example, labelled PIN1, PIN2, and PIN3. You can
connect PIN1 & PIN2 to create one setting and shorting. You can either connect PIN2
& PIN3 to create another setting. The same jumper diagrams are applied all through
this manual. The figure below shows what the manual diagrams look and what they
represent.

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-5
JUMPER DIAGRAMS
JUMPER SETTINGS

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-6
2-3. MAIN BOARD COMPONENT LOCATIONS & JUMPER
SETTINGS
M/B: PB-6810
JP10
JP9
11
NVIDIA
®



Tegra
®
3
SPK1-1
COM5
12
91
2 10
USB4
LVDS1
15
SW1-1
JP1
JP2JP3
T
OUCH1-1
INV1-1
PWR_LED1-1
2 1
2
1
JP21
1 5
17
COM4
PRT_PWR1
DC12V_PWR1
SD_Card1
JA1
9
1
2 10
1413
USB3-2
USB3
SW1-2
RST_SW1
Battery
1
5
9
1
2 10
2
10
9 1
COM2-2
DEBUG-2
USB1-2
USB2-2
USB2 USB1
COM2
DC_IN1
COM1DRW1VGA1
CN_LAN1
1
5
15
1
2 6
5 1
2 6
5
6
5 1
2
JP_COM1JP_COM2
JP8 JP_DEBUG1
EEPROM_CN1
JP_COM5
SW4
VOL_N_SW1
VOL_P_SW1
JP5



DEBUG-
COM3
1
5
2
6
1
11
1
1
12
910
1
1
2 3
9 8
1
6
1
230
29
PA-3310 Main Board Component Locations

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-7
2-3-1. External I/O Ports
2-3-1-1. Power Button
Follow the instruction below to use the power button.
To turn on the system, press the power button briefly.
During normal operation, you can press the power button briefly to turn off the
panel backlight. When you next briefly press the power button, the LCD backlight
will turn on again.
To turn off the system, press and hold the power button for 2 seconds. Then the
system will ask for your confirmation by prompting a message of power-off.
2-3-1-2. DC IN Port
DC_IN1: DC Power-In Port
The pin assignments are as follows:
PIN ASSIGNMENT
1 GND
2 GND
3 +24V
4 +24V
34
12
DC_IN1
SW1-2

Chapter 2 System Configuration
PA-3310 USER ’ S MANUAL Page: 2-8
2-3-1-3. Cash Drawer Port
DRW1: Cash Drawer Port
The pin assignments are as follows:
PIN ASSIGNMENT PIN ASSIGNMENT
1 GND 4 +12V/+24V (Max.
current: 1A)
2 Drawer Open 5 NC
3 Drawer Sense 6 GND
2-3-1-4. COM Port
COM1: RJ45 Serial Port, supporting VFD
The pin assignments are as follows:
PIN ASSIGNMENT PIN ASSIGNMENT
1 NC 6 NC
2 RXD 7 RTS
3 TXD 8 CTS
4 NC 9 RI/+5V/+12V
selectable (Max.
current: 1A)
5 GND 10 NC
10 1
COM1
16
DRW1