Rath 2100-CL9 User manual

N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
RP8500CL
Ver. 5
10/17
36” Emergency Call Station
Installation & Operations Manual
36” Emergency Call Station
• 2100-CLL Landline 12v Call Station
• 2100-CLC Cellular 12v Call Station
• 2100-CL9 900 MHz 12v Call Station
• 2100-CLT 2-Way Radio 12v Call Station
• 2100-CLV VoIP 12v Call Station
• 2100-CLW Wi-Fi VoIP 12v Call Station
Made in the USA
2 Year Warranty

Thank you for purchasing RATH’s Low Voltage Call Station. We are the largest Emergency
Communication Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
Table of Contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting The Volume . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 4
Page 4
Page 4
Page 6
Page 7
Page 7
Page 8
Page 9

Page 3
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
36”
10”
8”
9”
3”
1-9/16”
4-1/4” 4-1/4”
9-1/4”
5-1/4”
3”
3”
11” 12”
Description
Safety Guidelines
Figure 1: Front & Back View
FRONT BACK
Bottom of Call Station
to Center Button
• ADA compliant (hands free operation)
• LED call status indicator
• Powder coated aluminum construction
• NEMA 4 enclosure for electronics
• Conduit holes for easy installation
• Security torx screws for internal access
• Weather and vandal resistant
• Blue beacon and strobe
• Strobe turns on upon phone activation
• Recessed illuminated face plate
• Ability to program up to 5 emergency numbers*
• Remote or on-site programmable**
• Save these instructions. This manual contains important instructions that will assist you during installation
and with maintenance.
• Keep all the components secure and protected during storage.
• Be careful of nished surfaces during transport and installation to avoid damaging the nish.
• Installation and maintenance should only be performed by qualied electricians.
• It is recommended a minimum of 2 people perform installation.
• Do not install phone during extreme weather conditions.
• Do not touch uninsulated phone wires or terminals unless the phone line has been disconnected at the
network interface.
• To comply with Americans with Disabilities Act (ADA) requirements, the Call Station must be mounted so that
the push button is less than 48” above the ground.
Features:
Height 36”
Width 10”
Depth 8”
Thickness of Aluminum* 0.090”
Weight 29 lbs.
Call Station Specications:
*Stainless Steel Call Stations are 14 Gauge Steel
*Not applicable for 2-Way Radio application
**Not applicable for 2-Way Radio, Cellular,
or 900 MHz application

1. Remove the 12 security screws from unit.
2. Remove top cap from unit.
3. Pull front assembly away from back unit.
4. Disconnect the gray Wago connector (see diagram on page 9).
5. If wall mount, mount to wall.
6. If pole mount, attach unit to pole using Pole Mounting Bracket (Part # RP7700098A).
7. Connect the electrical conduit of the 12v power supply to the Call Station and run necessary wires.
8. Connect 12v wiring to the Call Station power cable (see diagram on page 9).
9. Turn on 12v power to the Call Station.
Once the electrical is “live”, the phone needs to be programmed and tested. Reconnect the Wago connectors that
attach the front plate to the NEMA 4 box. If the phone will be programmed remotely, secure the front assembly to
the back panel and reinstall the 12 screws to the sides of the unit. If the phone will be programmed on-site, proceed
to the directions for “On-Site Programming”.
Installation
Communication
Landline:
To connect your analog phone line to the Emergency Call Station:
1. Remove front Stainless Steel plate using the security torx bit to remove the 6 security screws.
2. Locate the gray phone cable coming out of the NEMA 4 box.
3. Connect the incoming phone line by connecting the tip and ring of the phone line to red and green of
provided gray line cord.
VoIP & Wi-Fi VoIP:
See additional manual.
Page 4
Items Needed for Installation
Item Description
Wall Mounting Hardware If Mounting to Wall
Pole Mount Bracket (Part # RP7700098A) If Mounting to Pole
#1 Phillips Screwdriver
Voltage Meter
Security Torx Bit Provided by RATH®
Adjustable Wrench
12v Power Source or POE
Analog Phone Line If Using Landline
Phone Cable If Using Landline

Page 5
GSM Cellular:
1. Remove security screws, top cap, and pull front of the Call Station enclosure down.
2. Remove the cover of the NEMA 4 enclosure mounted to the front of the Call Station enclosure.
3. Locate the Cellular Module inside the enclosure.
4. When the “PWR”, “RDY”, and “NW” lights on the front are illuminated, unit is ready.
5. Verify SmartPhone is plugged into the FXS port on Cellular Module.
Note: If the SIM card is not provided to RATH® at time of purchase, an active SIM Card will need to be installed
into SIM Card slot. When installing SIM Card, disconnect power from cellular unit, install SIM Card in SIM Card slot,
then reapply power.
CDMA Cellular:
1. Remove security screws, top cap, and pull front of the Call Station enclosure down.
2. Remove the cover of the NEMA 4 enclosure mounted to the front of the Call Station enclosure.
3. Locate the Cellular Module inside the enclosure.
4. When “Power”, “Signal Strength”, and “Service Indicator” lights are illuminated solid, unit is ready.
5. Verify SmartPhone is plugged into the phone port on Cellular Module.
2-Way Radio:
The 2-Way Radio phone can both transmit and receive voice communications. Our 2-Way Radios are xed in the
Call Station and must be programmed to the specics of the 2-Way System in use within the facility or campus. The
2-Way Radio is programmed at the factory using customer provided information (frequency, squelch code, and
narrow or wide bandwidth). The antenna is installed and tuned at the factory. Call Stations using 2-Way Radio are
not ADA compliant (the button must be pushed and held to talk and let go to listen).
Note: Phones using 2-Way Radios are not programmable. Sections in this manual on Programming the Phone do
not apply.
Adjusting the Volume for 2-Way Radio:
1. If the volume of the Call Station needs to be adjusted, remove security screws, top cap, and pull front of
the Call Station enclosure down.
2. Open the NEMA 4 box to access the radio. Turn the radio volume control up or down to adjust.
3. Close the NEMA 4 box.
900 MHz:
Each Call Station includes (2) 900 MHz units, (1) Remote Station, and (1) Base Station. The Remote Station is
already installed in the Call Station.
1. Locate the 900 MHz unit with Base Station labeled on the bottom.
2. Screw black antenna into back of 900 MHz Base Station.
3. Plug dedicated analog phone line or analog extension off of a PBX system into the port labeled “Line”.
4. Connect Power Cable included with unit into dc input on Base Station and a 120v outlet.
5. Test units by taking an analog phone and plugging it into the “Line” Port on Remote Station installed in
the Call Station. There should be a dial tone and you should be able to place a call out.
6. Verify SmartPhone is plugged into “Tel” Port on Remote Station. Phone is now ready for programming.
Note: If installing multiple 900 MHz units, please put a minimum of 3 feet between each Base Station. Connect
one unit at a time, test, and then continue adding one unit and testing until all units are ready and functional.

Page 6
Phone Programming
1. You can program the phone on-site or remotely.
Note: Cellular and 900 MHz applications cannot be remotely programmed.
2. If programming on-site, remove 12 security screws from unit, remove top cap, and pull front assembly
away from back unit.
3. Remove the cover of the NEMA 4 enclosure by loosening the 4 corner screws.
On-Site Programming:
Remote Programming:
Step 1: To Begin Program Mode
A. Press Enter
Step 2: To Program Emergency Numbers
A. Press 1, Enter, (phone number), Stop
Note: Press 2-5 in step 2A for emergency numbers 2-5 as needed
Step 3: To Program Location Message
A. To turn on message Press 1, 3, Enter, 2
B. Press 6, Record (speak message) Stop (to replay message Press 6, Play)
C. For no message Press 1, 3, Enter, 0
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, Enter, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press Stop for 3 seconds
Step 1: To Begin Program Mode
A. Call into phone by dialing the number of the Call Station
B. After rst simulated ring, Press #, # (Wait for 4 tones)
C. Key in security code (Default is 1111) (Wait for conrmation tones)
Step 2: To Program Emergency Numbers
A. Press 1, *, (Phone number), *, # (Wait for conrmation tones)
Note: Emergency numbers (2-5) repeat step 2A pressing (2-5) as needed
Step 3: To Program Location Message
A. To turn on message press 1, 3, *, 2 (Wait for conrmation tones)
B. Press 6, *, (Speak message) #, *, # (Wait for conrmation tones)
i. To replay message Press 6, # (Wait for conrmation tones)
C. For NO message Press 1, 3, *, 0 (Wait for conrmation tones)
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, *, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press *, #, 0 (You will hear a beep, beep) *, # (You will hear a buzz)
Keypad

Page 7
Phone Testing
Did you hear a dial tone?
Did the strobe start ashing immediately after the button was pushed?
Did the red LED become a solid light when you pushed the button?
Did the red LED ash and approximately 15-20 seconds later the called party started
talking to you? (Delay is due to the phone telling the other party your location via the
“Location Message”)
Can you hear the other party clearly? (If not, see “Adjust Speaker” below)
Can the other party hear you clearly? (If not, see “Adjust Microphone” below)
When the party you called hangs up, does the strobe stop?
If you have answered YES to all questions, you have successfully installed and tested
the phone. If you answer NO to any question, proceed to the Troubleshooting Section.
Push the emergency button on the front of the Call Station: Yes No
*RATH® recommends the Call Station be tested on a regular basis to ensure proper operation.
Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
If the volume is too low or high, adjust it by referring to the diagram and instructions below.
Note: Refer to the instructions under “Programming the Phone” to access the circuit board. Reinstall the cover on
the NEMA 4 enclosure and close the Call Station when nished.
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by
adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting
VR1 a 1/4 turn clockwise.
RATH® SmartPhone

Page 8
Troubleshooting
Problem Possible Cause & Solutions
No dial tone when the button is
pushed:
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment”
on page 7.
• Make sure the speaker holes are not blocked.
Audio is distorted from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment”
on page 7.
• Make sure there are no items touching the speaker inside of the
Call Station.
When the called party hangs up,
strobe continues to ash:
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the disconnect
signal is provided.
When the called party hangs up,
busy signal is heard through
speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
Call Station appears non-functional.
Strobe does not ash and no audio
is heard from the speaker when
button is pushed:
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button comes on
and goes off immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.

Page 9
Wiring
Strobe
Phone line
1
45
78
0
9
6
32
Enter
Record
Play / Pause
Stop
*
#
Constant
Strobe
to 900 MHz, Radio, or Cellular
yrettaB
Communication
Source
LED for
Panel
FRONT
COVER
Note:If using landline phone, cable
will just run out of the bottom of the
NEMA 4 enclousre
-
12v
+
Wago Connector