Yealink T57W User manual

TRANSFER CALLS
Perform a blind transfer
1. Press or TRANSFER during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or B TRANSFER.
Perform a semi-attended transfer
1. Press or TRANSFER during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to and
then press CALL.
3. Press or TRANSFER when you hear the
ring-back tone.
REDIAL A CALL
Press to enter the PLACED CALLS list, press
or to select the desired entry, and then
press CALL.
HOLD & RESUME CALLS
You can have multiple calls on hold at one time.
To hold a call
Press the or tap HOLD during an active call.
To resume a call
• If there is only one call on hold, press or
RESUME.
• If there is more than one call on hold, press
or to select the desired call, and
then press or tap RESUME.
MENU SCREEN
Displays messages,
settings & information.
CALLS SCREEN
Displays all active &
held calls.
HOME SCREEN
Displays phone lines &
conditional soft keys.
PLACE CALLS
You can only have one active call in progress.
Using the handset
1. Pick up the handset.
2. Enter the number and press CALL.
Using the speakerphone
1. With the handset on-hook, press
2. Enter the number and press CALL.
Using the headset
1. With the headset connected, press to
activate the headset mode.
2. Enter the number and press CALL.
Note During a call, you can alternate between the headset,
hands-free speakerphone and handset modes by pressing the
HEADSET key, the SPEAKERPHONE key or by picking up the
handset. Headset mode requires a connected headset.
YEALINK T57W
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Perform an attended transfer
1. Press or TRANSFER during an active call.
The call is placed on hold.
2. Enter the number you want to transfer to and
then press CALL.
3. Press or TRANSFER when you hear the
second party answer.
FORWARD CALLS
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call
1. Navigate to MENU > FEATURES >CALL
FORWARD
2. Select the desired forward type:
• ALWAYS FORWARD - Incoming calls are
forwarded unconditionally.
• BUSY FORWARD - Incoming calls are
forwarded when the phone is busy.
• NO ANSWER FORWARD - Incoming calls are
forwarded if not answered after a period of
time.
3. Enter the number you want to forward to. For
NO ANSWER FORWARD, press or
to select the desired ring time to wait before
forwarding from the AFTER RING TIME field.
4. Press SAVE to accept the change.
To disable call forwarding
• Press the FORWARD button.
INITIATE A CONFERENCE CALL
You can have a conference call with a total of 3
people including yourself.
To initiate a conference call
1. Press CONFERENCE during an active call . The
call will be placed on hold.
2. Enter the number of the third party and then
press CALL.
3. Press CONFERENCE again when the third
party answers. Three parties are now joined
in the conference.
Note You can split the conference call into two individual calls
by pressing SPLIT.
LISTEN TO VOICEMAIL
Message waiting indicator on the idle screen
indicates that one or more voicemail messages
are waiting at the message center. The power
indicator LED slowly flashes red.
To listen to voice mail
1. Press or CONNECT.
2. Follow the voice prompts to listen to your
voicemail messages.
MANAGE CONTACT DIRECTORY
Add a contact
1. Press DIRECTORY, select NETWORK
CONTACTS, and then select CONTACTS.
2. Press ADD to add a contact.
3. Enter the contact name in the NAME field and
contact numbers in the corresponding fields.
4. Press SAVE to accept the change.
Note If you already have contacts listed, you will need to press
OPTION then select ADD.
Edit a contact
1. Press DIRECTORY, select NETWORK
CONTACTS, and then select CONTACTS.
2. Press or to select the desired
contact, press OPTION and then select
DETAIL from the prompt list.
3. Edit the contact information.
4. Press SAVE to accept the change.
Delete a contact
1. Press DIRECTORY, select NETWORK
CONTACTS, and then select CONTACTS.
2. Press or to select the desired
contact, press OPTION and then select
DELETE from the prompt list.
3. Press OK when the LCD screen prompts
“Delete Selected Item?”.
as of 02.2023