Yealink VC400 User manual

v

Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
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liable for any damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR USE OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO.,
LTD. shall not be liable for errors contained herein nor for incidental or consequential damages
in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.

vii
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Yealink VC400 video conferencing system firmware contains third-party software under the GNU General
Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for
the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the Yealink VC400 full HD video conferencing system. It supports
1080P full-HD video conferencing and includes outstanding features such as good
compatibility, easy deployment and intelligent network adaptability. This makes it the
perfect choice for SMEs.
The Yealink VC400 full-HD video conferencing system is designed to help enterprises
organize video conferences easily and efficiently. Users can expect to enjoy the
high-quality video conferencing experience very cost-effectively.
This guide provides everything you need to start using your new video conferencing
system. First, verify with your system administrator that the IP network is ready for
system configuration. Also be sure to read the Overview and Getting Started
sections in this guide before you set up and use the VC400 video conferencing system.
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing the VC400 Video Conferencing System
Chapter 4 Using the VC400 Video Conferencing System
Chapter 5 Troubleshooting

User Guide for the VC400 Video Conferencing System
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Table of Contents
vii
About This Guide ...................................................................... v
In This Guide.....................................................................................................................v
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Packaging Contents......................................................................................................... 1
Optional Accessory ...................................................................................................... 3
System Component Instructions......................................................................................4
VC400 Codec ................................................................................................................4
VCC18 HD Camera.......................................................................................................5
VCP40 Video Conferencing Phone...............................................................................6
VCR10 Remote Control.................................................................................................. 9
Icon Instructions.............................................................................................................. 11
Icons on Display Device ............................................................................................. 11
Icons on VCP40 Video Conferencing Phone .............................................................. 12
LED Instructions .............................................................................................................. 13
User Interfaces............................................................................................................... 14
Remote Control ........................................................................................................... 14
Web User Interface..................................................................................................... 15
Documents...................................................................................................................... 16
Getting Started....................................................................... 17
System Installation......................................................................................................... 17
Installing the VC400 Video Conferencing System..................................................... 18
Installing the Camera ................................................................................................. 19
Installing Batteries for the Remote Control................................................................ 20
Connecting the CPE80 Expansion Microphone......................................................... 21
Powering the System On or Off..................................................................................... 21
Setup Wizard.................................................................................................................. 22
Registration .................................................................................................................... 25
Idle Screen Display........................................................................................................ 26
Navigating Menus on the Display Device.................................................................... 27
Entering Data and Editing Fields .................................................................................. 28
System Status................................................................................................................. 29
Customizing the VC400 Video Conferencing System ............ 33
General Settings ............................................................................................................ 33
Automatic Sleep Time................................................................................................. 33
Backlight...................................................................................................................... 34
Site Name.................................................................................................................... 35
Language.................................................................................................................... 36
Time & Date................................................................................................................. 37
Key Tone ...................................................................................................................... 39
Audio Settings ............................................................................................................. 40
Local Directory ............................................................................................................... 42
Call History Management............................................................................................. 54

User Guide for the VC400 Video Conferencing System
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Call Type......................................................................................................................... 59
Bandwidth Settings........................................................................................................ 60
Audio Setting.................................................................................................................. 61
Audio Output Device .................................................................................................. 61
Audio Input Device ..................................................................................................... 62
Far-end Camera Control ............................................................................................... 63
Using the VC400 Video Conferencing System....................... 65
Placing Calls................................................................................................................... 65
Placing a Call Using the Remote Control................................................................... 66
Placing a Call Using the VCP40 Phone ...................................................................... 67
Placing a Call via the Web User Interface ................................................................ 67
Placing Multiple Calls ................................................................................................. 67
Answering or Rejecting Calls......................................................................................... 69
Auto Answer................................................................................................................ 69
Do Not Disturb (DND) ................................................................................................. 70
Ending Calls ................................................................................................................... 72
Call Management.......................................................................................................... 74
Call Mute..................................................................................................................... 74
Call Statistics............................................................................................................... 74
Presentation ................................................................................................................ 75
Changing the Video Layout........................................................................................ 76
Controlling the Camera.............................................................................................. 79
Changing the Video Input Source.............................................................................. 81
Video Recording.......................................................................................................... 82
Screenshot................................................................................................................... 84
Troubleshooting ...................................................................... 87
System Diagnostics........................................................................................................ 87
General Issues ............................................................................................................... 88
Camera Issues ............................................................................................................... 89
Display Issues................................................................................................................. 90
Video & Audio Issues ..................................................................................................... 90
System Maintenance..................................................................................................... 91
Regulatory Notices ................................................................. 97
Service Agreements ...................................................................................................... 97
Limitations of Liability..................................................................................................... 97
Safety Instructions.......................................................................................................... 97
Restriction of Hazardous Substances............................................................................ 99
Appendix A - Time Zones..................................................... 101
Index ..................................................................................... 105

Overview
1
This chapter provides an overview of the VC400 video conferencing system. Topics
include:
Packaging Contents
System Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documents
If you require additional information, or assistance to help you use your new system,
contact your system administrator.
The following items are included in your package. If you find that anything is missing,
contact your system administrator.
VC400 Codec
VCC18 HD Camera

User Guide for the VC400 Video Conferencing System
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VCP40 Video Conferencing Phone
L-Bracket (for installing the camera)
Camera Mounting Accessories
VCR10 Remote Control
2 AAA Batteries
Power Adapter

Overview
3
Cables
7 Cable Ties
Quick Start Guide
Check the list before installation. If you find that anything is missing, contact your system
administrator.
The following item is optional. You should purchase it separately if necessary.
The CPE80 expansion microphone is used for expanding the audio pickup range.
CPE80 Expansion Microphone

User Guide for the VC400 Video Conferencing System
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Before installing and using theVC400 video conferencing system, you need to be
familiar with the following system components:
VC400 codec compresses outgoing video and audio data, transmits this information to
the far end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It
can be compatible with different audio output devices, and can adapt to the display
devices automatically.
You do not need to change the VC400 codec once it has been installed properly in your
environment.
VC400 codec front panel

Overview
5
VC400 codec back panel
Port Name
Description
①
Power Button
Powers the system on or off
②
LED Indicator
Indicates different system statuses
③
USB
Inserts a USB flash drive to the port for storing
screenshots and recording videos
④
PC
Connects to a PC for sharing documents or videos
during a conference call
⑤
Camera
Connects to a camera
⑥
Display1
Connects to a display device for displaying video
images
When connecting only one display device to the
VC400 codec, Display1 port is the only available port.
⑦
Display2
Connects to another display device for displaying
video images
⑧
Line In
Connects to an audio input device using the supplied
audio cable
⑨
Line Out
Connects to an audio output device using the supplied
audio cable
⑩
Audio In
Connects to the VCP40 video conferencing phone
⑪
Internet
Connects to the network devices
⑫
DC19V
Connects to the power adapter
⑬
Reset Key
Resets the system to factory defaults
⑭
Security Slot
Allows you to connect a universal security cable to
VC400 codec, so you can lock it down. The system
cannot be removed when locked.
The VCC18 HD camera supports 18x optical zoom, white balance and automatic gain.
You can place the camera on the table or mount it on a wall. The LED indicator in front of

User Guide for the VC400 Video Conferencing System
6
the camera indicates different statuses of the system. For more information, refer to LED
Instructions on page 13.
You can use the remote control to adjust the position or focus of the camera. The VCC18
camera can be panned (± 100 degrees range), tilted (± 30 degrees range).
Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the
camera IR sensor to operate the unit.
The VCP40 video conferencing phone supports 360-degree audio pickup to achieve
ultra-HD voice.

Overview
7
Connect the VCP40 phone to the VC400 codec. It can work as an audio device for the
system. You can also place calls, answer calls or view directory and history on the
VCP40 phone.

User Guide for the VC400 Video Conferencing System
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System component instructions of the VCP40 phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—call duration
• Icons (for example, )
• Missed call information
• Time and date
②
Soft Keys
Label automatically to identity their context-sensitive
features.
③
On-hook Key
Rejects or ends a call or returns to the previous screen.
④
Scrolls upwards through the displayed information.
⑤
Enters list or answers incoming calls.
⑥
Scrolls downwards through the displayed information.
⑦
Keypad
Provides the digits and symbol characters “.””#”.
⑧
Off-hook Key
Initiates a call or answers a call.
⑨
Presentation Key
Enables or disables presentation.
⑩
Mute Key
Toggles the mute feature.
⑪
Volume Key
Adjusts the volume of the speakerphone and ringer.
⑫
Microphone
Picks up voice.
⑬
LED Indicators
Indicate phone and call statuses.
⑭
Speakerphone
Provides ringer and hands-free (speakerphone) audio
output.
⑮
MIC Port
Connects to a CPE80 expansion microphone.
⑯
Security Slot
Allows you to connect a universal security cable to lock
down your phone. The phone cannot be removed when
locked.
⑰
Audio Out Port
Connects to the VCP40 phone using the Ethernet cable
labeled Audio in.
Provides the power supply for the VCP40 phone.

Overview
9
The VCR10 remote control provides 3 shortcut keys. It can help users to organize
conference easily with intuitive and efficient operation in all screens.
Hardware components of the remote control:
Item
Description
①
Sleep Key
Puts the system to sleep or wakes the system up.
②
Red Shortcut Key
Located at the bottom left of the screen. Label
automatically identifies context-sensitive features.
In the idle screen, this is used to enter main menu screen,
corresponds to the Menu soft key.
③
Yellow Shortcut Key
Located at the bottom of the screen. Label automatically
identifies context-sensitive features.
In the idle screen, this is used to enter the pre-dialing
screen, and corresponds to the Call soft key.

User Guide for the VC400 Video Conferencing System
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Item
Description
④
Blue Shortcut Key
Located at the bottom right of the screen. Label
automatically identifies context-sensitive features.
In the idle screen, this is used to save and check the
camera preset position, and corresponds to the Preset
soft key.
⑤
Vol+
Increases the system volume.
⑥
Vol-
Decreases the system volume.
⑦
Zoom out Key
Zooms the camera out.
⑧
Zoom in Key
Zooms the camera in.
⑨
OK Key
Confirms actions or answers incoming calls.
⑩
Navigation Key
In the menu screen, press or to switch menus,
press or to select items.
In the idle screen, pan and tilt the camera to adjust
the viewing angle.
⑪
Mute Key
Toggles the mute feature.
⑫
Home Key
Returns to the idle screen when in the menu screen.
Enters the pre-dialing screen during a call.
⑬
Video Source Key
Selects video input sources.
⑭
Off-hook Key
Enters the pre-dialing screen.
Places a call.
Answers a call.
⑮
Delete key
Deletes the entered characters.
⑯
On-hook Key
Ends a call or exits from a conference call.
Returns to the previous screen when not in a call.
⑰
Keypad
Enters digits.
Enters the pre-dialing screen.
Stores the preset position of the camera.
⑱
Video Recording
Key
Provides the special characters “*”or “.”.
Starts/Stops recording video when the phone is idle.
⑲
Snapshot Key
Provides the pound key (#).

Overview
11
Item
Description
Captures the on-screen image of the display device
when the phone is idle.
Icons appearing on the display device are described in the following table:
Icon
Description
(flashing)
Network is disconnected
Network is available
Packet loss
(flashing)
VCP40 video conferencing phone is not
connected
(flashing)
Camera is not connected
SIP account is registered
H.323 account is registered
Lowercase letters input mode of the
on-screen keyboard
Uppercase letters input mode of the
on-screen keyboard
Symbol input mode of the on-screen
keyboard
Auto answer
Missed calls
Volume is 0
Do not disturb
Do not disturb during a call

User Guide for the VC400 Video Conferencing System
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Icon
Description
Call mute
Call encryption
The content of the local camera
Focus content
Camera position
Record a video
Dialed calls
Received calls
Missed calls
Dual screen mode
Dual video sources (when a PC is
connected to the PC port on the VC400
codec)
A USB flash drive is inserted to the USB port
on the VC400 codec
Local contact
Conference contact
VPN is enabled
Icons appearing on the VCP40 LCD screen are described in the following table:
Icon
Description
(Flashing)
Network is unavailable
SIP account is registered (the icon flashes
when the SIP account is not registered
successfully)