Allworx 9292E User manual

Allworx®
Phone Guide
9202E

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or
registered trademarks of their respective owners.

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page ii
Table of Contents
1GETTING STARTED ....................................................................................................................................................1
1.1 WHAT IS IN THE BOX?...............................................................................................................................................1
1.2 CONNECTING THE PHONE.........................................................................................................................................1
2ADJUSTING YOUR PHONE ........................................................................................................................................3
2.1 BASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE PHONE.....................................................................................3
2.2 VOLUME ..................................................................................................................................................................3
3INTRODUCTION TO YOUR ALLWORX PHONE........................................................................................................4
3.1 BUTTONS.................................................................................................................................................................5
3.2 SCREEN ICONS ........................................................................................................................................................5
4BUTTON OPERATION.................................................................................................................................................6
4.1 MESSAGES ..............................................................................................................................................................6
4.2 CONFERENCE ..........................................................................................................................................................6
4.3 TRANSFER...............................................................................................................................................................6
4.4 SPEAKER.................................................................................................................................................................7
4.5 MUTE/DND............................................................................................................................................................7
4.6 HOLD.......................................................................................................................................................................7
5PHONE OPERATION...................................................................................................................................................9
5.1 PLACING A CALL.......................................................................................................................................................9
5.2 RECEIVING A CALL ...................................................................................................................................................9
5.3 ENDING A CALL........................................................................................................................................................9
5.4 HEADSET.................................................................................................................................................................9
5.5 REDIAL A NUMBER ...................................................................................................................................................9
5.6 MISSED CALLS.........................................................................................................................................................9
5.7 CHANGE PRESENCE STATE ....................................................................................................................................10
5.8 IGNORE AND SILENCE SOFT KEYS...........................................................................................................................10
5.9 INTERCOM CALLS...................................................................................................................................................10
6SYSTEM FEATURES .................................................................................................................................................11
6.1 OPERATOR ............................................................................................................................................................11
6.2 USER /RESOURCE EXTENSIONS.............................................................................................................................11
6.3 LEAVE A USER A VOICEMAIL ...................................................................................................................................11
6.4 BUSINESS SPEED DIAL...........................................................................................................................................11
6.5 AUTO ATTENDANT..................................................................................................................................................11
6.6 OVERHEAD PAGING................................................................................................................................................11
6.7 ACTIVATE DOOR RELAY..........................................................................................................................................11
6.8 CALL FORWARDING................................................................................................................................................11
6.9 PAGING ZONES ......................................................................................................................................................11
6.10 CONFERENCE CENTER...........................................................................................................................................12
6.11 ALLWORX MESSAGE CENTER .................................................................................................................................12
6.12 ANSWER RINGING PHONE USING ANOTHER HANDSET..............................................................................................12
6.13 PARKING................................................................................................................................................................12
7ADVANCED TOPICS..................................................................................................................................................14
7.1 PHONE CONFIGURATION MENU...............................................................................................................................14
7.2 PERSONAL SPEED DIAL..........................................................................................................................................14
7.3 PREFERENCES.......................................................................................................................................................14
7.4 REBOOT THE PHONE ..............................................................................................................................................16
7.5 CLEAR CALL HISTORY............................................................................................................................................16

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page iii
7.6 REFRESH DIRECTORY ............................................................................................................................................16
7.7 HOT DESK LOGIN...................................................................................................................................................16
8ADDITIONAL INFORMATION....................................................................................................................................17
9WALL MOUNTING (OPTIONAL) ...............................................................................................................................18
10 REGULATORY NOTICES..........................................................................................................................................19
11 ABBREVIATIONS.......................................................................................................................................................20

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 1
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
•Allworx 9202E phone and base
•Handset with cord
•Phone Functions Reference Card
•A Quick Start Guide
Not included but also needed:
•Ethernet cable to connect the phone to the network
•Power supply: 24VDC, 400 mA (or a network connection with Power over Ethernet)
1.2 Connecting the Phone
Allworx 9202E handsets are compatible with Allworx server software release 7.4 and higher. Do not attempt to
install a 9202E on a server that is running a lower version of software.
Follow these steps to connect your phone (see the figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
See icon on back of phone:
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 6.
5. If you are not using PoE, obtain a power supply, connect the power cable to the phone, and then plug
the other end into an outlet. It’s a good idea to use a surge protector.

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 2
6. Thread cables through the strain relief guide.
7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Profile: <profile name> (depending upon phone configuration)
c. Configuring Network
d. Starting Network.
e. Loading Config Files
f. Station init complete.
g. After successful startup, the phone will display the current date, time, your presence, your
name, and extension.
h. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 3
2 Adjusting Your Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
You can adjust the Allworx 9202E phone on its base so that it is easy to use and easy to read the screen.
1. Lay the phone face down on a soft surface with top of the phone pointed away from you.
2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be
adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest
angle.
3. Notice that the base has both fixed and flexible tabs. Hold the base with the tabs pointed away, fixed
tabs down and flexible tabs up.
4. Place the fixed tabs in the desired holes on the back of the phone.
5. Rotate the base until the flexible tabs click into place.
To remove the base:
1. Press down on the flexible tabs and release them from their holes.
2. Rotate the base until the fixed tabs easily lifted out of their holes.
2.2 Volume
The volume of the incoming ring, handset speaker, speakerphone, and the headset is adjustable.
To adjust the Volume:
•Press the Volume bar on the left (decrease) or right (increase) to adjust the incoming
ring for desired audio level. Do not lift the handset or turn on speakerphone.
•To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar, as desired.
•The screen shows which device is being adjusted.

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 4
3 Introduction to your Allworx Phone
Allworx 9202E VoIP Phone

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 5
3.1 Buttons
Button
Light
Purpose
Keypad None Use the keypad to dial numbers when placing a call.
MESSAGES Solid red if new
messages are present Access the Message Center.
TRANSFER Solid red until the call
is transferred Transfer a call to another extension.
SPEAKER Solid green when in
use Use the phone as a speakerphone or activate a headset.
MUTE/DND
Solid red when Mute Turn off the microphone in the handset, speakerphone, or headset.
Solid amber in Do not
Disturb mode Prevent incoming calls (Do Not Disturb).
Flashing amber Indicates Presence is something other than “In Office”
HOLD Blinking green if a call
is on hold Place a call on hold.
Navigation None
Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and Save
settings.
Soft Key
Selection None Use the buttons that are below the display to select a soft key.
3.2 Screen Icons
Icon
Represents
Indicates
Envelope
New voicemails
Telephone
Missed calls
Handset
On an active call

Phone Guide – 9202E
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: May 30, 2012
Page 6
4 Button Operation
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail inbox. The number of new
messages appears on the screen next to an envelope icon . To listen to your voicemail, press the
MESSAGES button. You will be required to enter your password to access your messages.
4.2 Conference
The Allworx 9202E phone provides the ability to set up conferences between three parties (3-way
conferences).
After connecting to the first person you want on the conference call, follow these steps:
1. Press the Conf soft key.
2. Select the unused LINE button and dial the number of the second person you want on the conference
call.
3. Press the Conf soft key again.
4. All three callers are now able to conference. The Conf soft key will change to a dark In Conf indication.
5. One party may exit the conference by hanging up; the remaining parties will continue to be connected.
6. If you desire to have a private conversation that excludes one or more of the parties, you may split the
conference using the following steps:
a. Use the Up / Down navigation arrows, to select the person you wish to put on hold and then
press the HOLD button. The LINE button for the call that was put on hold will flash green.
b. You may now talk to the remaining party.
c. To have the excluded person re-join the conference, press the Conf soft key, then select the
excluded caller’s LINE button (flashing green). The excluded person is added back into the
conference.
7. End the conference by hanging up.
4.3 Transfer
Transfer to an Extension or Outside Party
1. Press the TRANSFER button. The current call is placed on hold.
2. At the dial tone, dial the number of the intended recipient of the transfer.
3. Hang up or wait on the line to announce the transfer.
Transfer to a User’s Voicemail
To transfer a call directly to a user’s voicemail inbox:
1. Press the TRANSFER button. The current call is placed on hold.