CCV V400M Supplement

Installation &
Service Manual
V400M
CID: 193
Document version: 1.0
Modified on: 04-06-2018
CID: 187
Document version: 1.0
Modified on: 02-03-2018

CCV Nederland
PO Box 9226
6800 KH Arnhem
026 3849911
www.ccv.eu
CCV Nederland 2019. All rights reserved. No part of this publication may be reproduced, stored in a computerised database or published in any form
or by any means (electronically, mechanically, by photocopying, recording or otherwise), without the prior written permission of CCV Nederland.
Installation & Service Manual V400M
[email protected]
CCV Nederland
V1.0, 10-09-2019
Final
Ref.: -

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Table of contents
1INTRODUCTION 4
1.1 Purpose of this document 4
2INSTALLATION & POWER FACILITIES 5
2.1 Requirements 5
3OPERATING THE V400M 6
3.1 Overview of the PIN pad 6
3.1.1 The PIN pad touchscreen 7
3.2 Letters and symbols 8
3.3 Potential interference by surroundings 8
3.4 Information required to install the equipment 8
4INSTALLING THE V400M 9
4.1 Connecting the V400M 9
4.1.1 Installing a thermal paper roll 10
4.1.2 4G and WIFI 11
4.1.3 Installing the SIM card and battery 11
4.1.4 WIFI 18
4.2 Performing the V400M hardware installation 30
4.3 Performing day opening and day closure 35
4.4 Performing test transactions 37
5THE PIN PAD MENU 39
5.1 The merchant menu 39
5.2 The service menu 43
6CONTACT DETAILS 46
6.1 CCV telephone numbers 46
6.2 CCV opening hours 46
6.3 General address details for CCV 46
7ANNEXES 47
7.1 Abbreviations and terms 47
7.2 Entering alphanumeric characters 49

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1INTRODUCTION
The V400M is a payment terminal which communicates both via WIFI and 4G. If both communication options are enabled,
this payment terminal can switch from 4G to WIFI and vice versa.
1.1 Purpose of this document
This document provides step-by-step instructions on how to use and install a V400M PIN pad. It also explains how to
access the PIN pad menu, and provides information on all menu options required for installation and service purposes.

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2INSTALLATION & POWER FACILITIES
2.1 Requirements
To install the V400M PIN pad, the following facilities must be present at the installation location:
V400M
Power cable
Internet connection
TMS Terminal ID
SIM card (if applicable)

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3OPERATING THE V400M
3.1 Overview of the PIN pad
Description of the V400M PIN pad components
1
Display
The operations you perform are shown on the display.
2
Contactless card reader
Customers can hold their contactless payment cards or smartphone with payment application in front of the PIN
pad display to pay.
3
Chip card reader
Cardholders can insert their payment cards and chip cards into the chip card reader to start a transaction. The card
must be inserted with the chip facing up and towards the terminal.
4
Magnetic stripe reader
Customers can swipe their payment cards in the magnetic stripe reader to start a transaction. The card must be
inserted with the magnetic stripe facing downwards and towards the terminal.
5
Xkey
Return to a previous menu or cancel an operation. Customers can cancel a transaction by pressing this key.
6
<key
Correct entered data or adjust PIN pad settings. Customers can correct entered data by pressing this key.
7
Okey
Confirm entered data. Customers use this key to confirm a transaction.
8
1
1
1
1
3
2
2
2
3
1
3
1
5
3
4
3
1
6
3
1
7
3

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3.1.1 The PIN pad touchscreen
The touchscreen features several icons which can be tapped for menu navigation. You can tap these symbols to perform
functions. Tap the desired symbol to perform the corresponding function.
Icon
Function
Scroll back to the previous menu
Close the menu
Scroll back to the first line in the menu
Scroll up one line in the menu
Scroll down one line in the menu
Scroll down to the last line in the menu
Scroll back to the previous menu option
Scroll to the next menu option
Select the menu option currently displayed

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3.2 Letters and symbols
In order to enter alphanumeric characters, you have to press a key several times until the desired character appears on the
display.
1
x
2x
3x
4x
5x
6x
7x
8x
9x
10x
11x
12x
13x
14x
15x
1
Q
Z
.
q
z
1
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
6
7
P
R
S
p
r
s
7
8
T
U
V
t
u
v
8
9
W
X
Y
w
x
y
9
0
-
space
+
0
*
,
‘
“
(
)
<
>
[
]
_
{
}
~
*
#
!
?
:
;
@
=
&
/
\
%
$
|
^
#
After entering a letter or a symbol, wait 1 second before entering the next character.
If you want to enter the word ‘Pin’, for example, use the following keys:
Press <7> twice = P
Press <4> seven times = i
Press <6> six times = n
3.3 Potential interference by surroundings
Surroundings may affect product performance. Take this into account when installing the equipment. Your payment
terminal can operate under the following circumstances:
The ambient temperature is between 0°C and 50°C
The relative humidity is between 5% and 85%
Avoid:
Shocks and vibrations
Direct sunlight or objects that produce heat
Excessive heat and dust
Oil and dirt
Water or condensation
Placing the terminal close to objects that cause excessive fluctuations in current and/or electromagnetic fields
3.4 Information required to install the equipment
To install the V400M, you must have the following information:
Only required if the terminal uses a static IP address: terminal IP address, subnet mask, gateway and DNS IP address for
the PIN pad. This information should be known to customer and/or network provider.
TMS TID of the PIN pad. (At CCV, the TMS TID is also known as TNL number. The prefix TNL should be left out during
installation.)
Network connection to all necessary addresses (see document on Confluence: CCV Terminal Network Host Access 2.11
ENG (591.2 KiB).

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4INSTALLING THE V400M
4.1 Connecting the V400M
1
V400M payment terminal
The payment terminal will be operated by both yourself and your customers when performing transactions.
2
SIM card
You need to insert a SIM card in the payment terminal to enable communication via 4G networks.
3
Battery
The battery powers the payment terminal.
4
Power cable
When the terminal battery requires charging, plug the power cable into the terminal and a power socket to
recharge.
5
Thermal paper roll
You need to install a thermal paper roll in the payment terminal. How to install the paper roll is described on
page 10.
6
Cleaning set
You can use this to clean the payment terminal. Cleaning is recommended when the payment terminal
inconsistently reads the payment card.

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4.1.1 Installing a thermal paper roll
To install a thermal paper roll, follow the steps below.
1
Pull up the printer latch.
2
Open the printer door. Remove the old
thermal paper roll, if necessary.
3
Install the thermal paper roll as shown on
the illustration. Make sure that a bit of paper
from the roll sticks out.
4
Close the printer latch and then tear off the
bit of paper sticking out along the
cutting edge.

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4.1.2 4G and WIFI
Go to 4.1.3.1 if you want to install 4G or 4.1.4.1 for WIFI.
4.1.3 Installing the SIM card and battery
1
Slide the lock to the right to open the
battery cover.
2
Pull the battery cover upwards.
3
Pull the tab upwards so the battery is
lifted up.

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4
Remove the battery.
5
Slide the bottom SIM slot to the left to open
the slot, and pull it up. Then place the SIM
card on it with the chip facing down and
close the SIM slot.
6
Replace the battery.

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7
Close the battery cover.
8
Slide the lock back to the left to close the
battery cover.

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4.1.3.1 Setting up an access point
Take the following steps to use 4G.
An access point may differ per SIM card. Different user names and passwords may be required per access point.
Note that most access points are available in the payment terminal menu.
1
Press to open the menu.
2
Select MERCHANT MENU.
3
Enter the merchant password (the default
setting is 99999) and confirm by pressing O.
4
Select CONFIGURE.

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5
Select TERMINAL.
6
Select COMMUNICATION.
7
Select MOBILE NETWORKS.
8
Select MOBILE NETWORKS ON. The mobile
network will be switched on. This may take
a while.
9
Press <and select ACCESS POINT.

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10
Select the desired access point.
11
Press Oto set the access point.
12
Proceed to 4.1.3.2 to set up the communication
settings on the payment terminal.

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4.1.3.2 Communication settings
The V400M is a mobile terminal and communicates via WIFI and 4G. This is necessary to forward transactions to an acquirer for
processing, but also to communicate with our Terminal Management System. This communication is vital for maintence and
regular software updates.
4.1.3.3 Reviewing the communication settings
1
Switch on the payment terminal by pressing
and holding down the Okey for a few
seconds until the display lights up.
Press to open the menu.
2
Select DISPLAY INFO.
3
Select MOBILE NETWORKS.
4
Select MOBILE NETWORKS INFO.

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5
The following information is displayed:
The mobile data communications
provider
The number of the SIM card
The signal strength
The access point
4.1.4 WIFI
4.1.4.1 Connecting to a WIFI network
Take the following steps to connect to a WIFI network:
1
Switch on the payment terminal by pressing
and holding down the Okey for a few
seconds until the display lights up.
Press to open the menu.
2
Select MERCHANT MENU.
3
Enter the merchant password (the default
setting is 99999) and confirm by pressing O.

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4
Select CONFIGURE.
5
Select TERMINAL.
6
Select COMMUNICATION.
7
Select WIFI.
8
Select SCAN FOR NETWORKS.

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9
Select the desired network.
10
Press Oto connect to the selected network.
11
Enter the password for the network and
confirm with O. This screen appears
only if you have to enter a password.
12
The payment terminal is connected to the
WIFI network.