CCV InSync User guide

CCV InSync
CCV InSync C
System Manual

CCV InSync System Manual Rev.03 04/2019 PA91P003 | Page 2

CCV InSync System Manual Rev.03 04/2019 PA91P003 | Page 3
Table of contents
1. Purpose 6
2. Scope of application 6
3. Terms and abbreviations 6
4. General 7
4.1. Safety Information 7
4.2. Important information for use 8
4.2.1. Important duties to cooperate 8
4.2.2. Cleaning 8
4.2.3. Warranty 8
4.3. System description 9
4.3.1. CCV InSync 9
4.3.2. CCV InSync C 9
4.4. Payment methods 9
4.5. User guidance 10
4.6. General technical information 11
4.6.1. Vending machine and/or cash register interfaces 11
4.6.2. Display 11
4.6.3. Receipt printer 11
4.6.4. IP/IK protection class 11
4.6.5. Status LEDs 12
4.6.6. Card slot for store card or SAM 12
4.6.7. Communication 12

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4.6.8. Interfaces 12
4.6.9. Protocols 13
4.6.10. Software 13
4.7. Service 13
4.7.1. Integration into cash register or vending machine systems 13
4.7.2. Independent commissioning 13
4.7.3. Software update 14
4.7.4. Maintenance and troubleshooting 14
4.7.5. Maintenance system 14
4.7.6. Terminal Security State 15
4.8. Extensions 15
5. Specifications / dimensions 16
5.1. Figures and dimensions 16
5.2. Installation space 17
5.3. Installation information 17
5.4. Interfaces 18
5.4.1. POS (ZVT cash register interface) 18
5.4.2. COM 18
5.4.3. MDB 19
5.4.4. LAN 19
5.4.5. PWR/Executive (voltage supply) 19
5.4.6. USB OTG 20
5.4.7. USB host 20
5.4.8. Digital I/O 21
5.4.9. Internal circuit diagram and information on Digital I/O 21
5.4.10. Service 22
5.4.11. Modem (optional) 22
5.5. Specifications 24
5.6. Cash register protocols 26
5.6.1. ZVT specification 26

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5.6.2. O.P.I. 26
5.6.3. Executive (Protocol A) 26
5.6.4. MDB 26
6. Failure statistics, characteristic figures 26
7. EU –Declaration of Conformity 27
8. EMC certificates 28

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1. Purpose
These specifications shall facilitate the integration of the self-service terminal CCV InSync into a vending machine
2. Scope of application
Customers, integrators, network operators, (CCV- EW, SA, PM)
3. Terms and abbreviations
BMP Bitmap
DK Deutsche Kreditwirtschaft (German Banking Industry Committee)
(previously ZKA; http://www.die-deutsche-kreditwirtschaft.de/)
EMC Electromagnetic compatibility
EW Development
Executive Protocol A
CCV InSync 3in1 Terminal for installation into vending machines indoors and outdoors.
CCV InSync C Contactless Terminal for installation into vending machines indoors and outdoors.
O.P.I. Open Payment Initiative
PM Product Management
SA Sales
TKS Terminal Configuration Server (server for terminal updates)
TMS Terminal Management Server
TS3 Terminal Supervisor 3 (administration tool for use by integrator or service company)
WA Vending machine
ZKA Zentraler Kreditausschuss (Central Credit Committee, see DK)
ZVT ZVT cash register interface
nWAKE negative wakeup signal (bidirectionally (input & output): Every device connected to the
MDB can low supply the line to activate other devices.
MDB Multi Drop Bus

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4. General
4.1. Safety Information
The system handbook should be studied before integrating the product into vending machines, as this
contains important information regarding installation.
Damage resulting from not following the guidelines or from incorrect operation will void the guarantee.
No liability will be accepted for any consequential damage.
No liability will be accepted for damage or injury resulting from incorrect operation or from failure to
observe the safety guidelines.
Integration of the product may only be carried out of qualified by electrical specialists (i.e. electrician),
according to the relevant regulations (i.e. VDE, CE).
If you have no specialist knowledge regarding the installation, do not carry this out yourself. Installation
should only be carried out by a qualified specialist.
Never remove the power supply or the card-reader from terminal, whilst this is performing a payment or
other active functions (i.e. display indication „please wait...“). Please contact your network provider if
such a message appears for a longer period.
Change the card-reader only if the power supply is disconnected.
The terminal is certified for cashless payments in various countries, dependent on the network provider
/ acquirer. Operation outside of Germany is to be agreed in consultation with the relevant trade partner.
Never try to open the terminal. Unauthorized opening leads to deletion of all secure data, activating the
fraud function and setting the terminal out of order. This also voids the warranty.
Never submerge the terminal in water, throw into fire or expose to high humidity. The device should be
cleaned with a soft damp cloth. Do not use chemical cleaners.
Repairs may only be performed by authorized agents of CCV.
Do not expose the device to temperatures outside the approved limits.
Keep sufficient distance to mobile phones and wireless devices because these may cause interference.
This is not necessary for devices that are able to perform a contactless transaction (e.g. mobile with NFC
interface).
Please obtain regular information about available and/or necessary updates or product extensions
(Hotline of your network operator).
Following software updates, telephone installation changes, or other changes to the terminal the
complete payment operation including closing should be tested.
Damage to or removal of the identification labels and seals on the equipment will void your warranty.
One mounting screw of the terminal must be connected with the grounding of the local electrical system.
The grounding must not be connected to a floating ground or a phase (see chapter Installation
Instructions.

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4.2. Important information for use
4.2.1. Important duties to cooperate
The installation instructions as described in the system manual must be followed, particularly in view of
mechanical, electrical and operational guidelines (ESD-electrical grounding).
Check the integrity of the CCV InSync. Check if the CCV InSync shows damage and manipulation and the
seal is unbroken. If you detect damage, tampering or a broken seal do not operate the CCV InSync.
Contact the support at [email protected].
Important! Please ensure that the terminal is connected, configured and tested so as to execute updates
via remote maintenance server TKS. Please also ensure possibility that updates can be initiated via the
vending machine interface or the network-provider. In installation lacking a network connection where
remote maintenance is not possible, it must be ensured that the integrator carries out on-site updates
using Terminal Supervisor 3 or USB and that additional costs will occur.
It must be ensured that software tools (Terminal Supervisor 3, Updatempp, etc.) are regularly updated.
The current versions are available from the CCV download server. (https://download.ccv-deutschland.de)
CCV points out that regular operational and security relevant updates could be required. Not carrying out
these updates can lead to loss of approval and/or malfunction. CCV notifies of necessary updates in an
appropriate time of period via release-notes. The provision of updates during the guarantee period is free.
CCV is not liable for malfunctions or damage caused by lack of maintenance updates or maintenance
errors due to the customer.
CCV supports you during the initial installation of the product into vending- or other machine, and
recommends a joint check of your vending-machine/terminal integration on-site prior to piloting, so that
typical problems can be eliminated in advance. Please contact you reseller or CCV directly for details of
this.
Following expiry of the warranty period it is possible to purchase software-updates or a part of a previously
contracted software maintenance contract. Necessary updates are documented in the release-notes.
Software-updates are generally only available for a fee. Further details are available in consultation with
your sales partner.
4.2.2. Cleaning
Clean the housing of the terminal with a moist cloth or an anti-static cloth. Do not use chemical cleaning agents.
Never use cleaner’s benzine, paint thinner or other solvents, otherwise the housing could deform and discolour.
Clean the card reader regularly with a cleaning card to prevent reading errors. The cleaning intervals depend on
the frequency of use and the individual environmental conditions. Do not use chemical cleaning agents.
Use the intervals stated below as a guideline:
Indoor devices: 1 x per week
Outdoor devices: 1 x per day
4.2.3. Warranty
Caution: Never try to repair a terminal. Opening the terminal voids the warranty claim. The device will become
unusable and must be replaced.
In case of damages, please contact your service provider.

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4.3. System description
The CCV InSync Terminal is a customized payment system for vending machines, power charging towers, self-
service systems and kiosk terminals where it is used as a compact and full-featured terminal. The device with its
compact design for integration requires a smaller installation cut and significantly less installation space as previous
devices but offers the same functionality.
The CCV InSync Terminal consists of a high-quality colour display, contactless, chip and magnet strip reader, LED
displays, three proximity sensors and a Bluetooth Low Energy module. Apart from the integrated LAN connection
other communication connections such as LTE or GPRS can be realised. The devices does not need tobe removed
for that purpose.
Furthermore, no further components (apart from maybe a receipt printer) are required on the vending machine. The
integration effort into a self-service system is minimum.
The stylish CCV InSync Terminal with its bicoloured front, a high-resolution graphic TFT display and small
installation dimensions is based on an advanced hardware platform fulfilling highest quality standards and offering
a high level of security due to its construction. It is resistant to vandalism, weather-resistant and can be used in a
large temperature range. The CCV InSync Terminal is thus suitable for both indoor and outdoor use. It requires the
same installation space and the same fixing points as the CCV COR series. Therefore, it can be easily installed
everywhere by the integrators.
Due to its advanced hardware platform with extensive memory space, the terminals offer not only multiple
opportunities for use but it can always be updated by a software upgrade on site and expanded with new functions
and applications.
The smart software update concept offers maximum operation safety. Established service concepts (such as
Terminal Supervisor 3 and Terminal Management System TMS) have been adopted into this terminal as well.
Therefore, it offers maximum security of investment.
4.3.1. CCV InSync
3-in-1 Terminal:
EMV chip contacted
EMV chip contactless
Magstripe
4.3.2. CCV InSync C
Contactless only Terminal:
No EMV chip contacted (ICC slot is closed by front housing)
EMV chip contactless
No Magstripe (MSR slot is closed by front housing)
4.4. Payment methods
With the CCV InSync Terminal and depending on the network operation, the following payment methods can be
carried out:
girocard, girocard contactless
Mastercard, Mastercard contactless
VISA, VISA contactless
American Express, American Express contactless
Maestro, Maestro contactless
V PAY, V PAY contactless
Apple Pay, Google Pay, Samsung Pay
SEPA ELV (direct debit system)
Other credit cards (e.g. diners, JCB, UnionPay)
Station and fuel cards
Various customer-specific cards, can be extended via card profiles

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GeldKarte
girogo
4.5. User guidance
Users of the CCV InSync find it easy to use the terminal –thanks to the intuitive menu navigation and the texts on
the big graphic display. The CCV InSync can be managed conveniently via the TS3, available free of charge.
The terminal can be installed as an unattended self-service system terminal without PIN entry.

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4.6. General technical information
4.6.1. Vending machine and/or cash register interfaces
The cash register connection is realised via a LAN, MDB, Executive or RS-232 interface.
LAN: Ethernet 10Base-T and 100Base-T, full duplex.
RS232 interface: a maximum transfer speed of up to 115,200 Baud and hardware handshake are possible.
MDB (Multi Drop Bus): 9600 Baud interface format for vending machines.
Executive (Protocol A): Interface format for vending machines, comes in later version
The O.P.I. protocol is additionally available for product and ticket vending machines.
The MDB interface is available for the hardware and software. It supports version 4.2.
The terminal can be connected via the RS232 interface via different transfer speeds (19200, 38400 and 115,200
Baud) to the vending machine or POS.
4.6.2. Display
2.4” TFT colour display with 320*240 pixels (QVGA), graphics with adjustable, high contrast and big viewing angle.
It offers a uniform good display, even at low temperatures and sunlight.
4.6.3. Receipt printer
The receipt for payment is output on the printer integrated in the vending machine. It is controlled via the vending
machine control.
The vending machine receives the data as completed receipt from the CCV InSync or as data message with all
relevant data to create an individual receipt layout (sequence depend on the cash register protocol).
4.6.4. IP/IK protection class
The IP/IK protection classes for the CCV InSync are listed below.
Front
Back
IP44 / IK08
IP32

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4.6.5. Status LEDs
On the back of the CCV InSync, there are two LEDs “PWR” (Power) and “SYS” (System) which have the following
meaning:
Status
PWR
(green)
SYS (red, controllable)
Booting
permanently lit
permanently lit
Terminal ready, waits for login
permanently lit
2x flashing slowly,
2x flashing quickly
Terminal ready, login successful
permanently lit
off
Start-up blocked
permanently lit
1x flashing slowly,
2x flashing quickly
Initialisation blocked / diagnosis blocked
permanently lit
1x flashing slowly,
3x flashing quickly
Fraud triggered
permanently lit
flashing quickly
Not identifiable / other error
permanently lit
flashing slowly
4.6.6. Card slot for store card or SAM
The CCV InSync supports a store card or SAM (format ID-000). The slot is on the back.
The store card is changed as followed:
Carry out a closeout to submit all GeldKarte transactions
Switch off the device by disconnecting it from the supply voltage
Replace the store card
Restart the terminal
4.6.7. Communication
The terminal is connected via an integrated LAN interface for online payment transactions and for service purposes.
Alternatively, it is possible to integrate an external LTE/GPRS modem via the serial interface.
The terminals support the following types of communication to the network operator host:
LAN
Further protocols on request
4.6.8. Interfaces
For a versatile use, the terminal offers a number of usable interfaces.
The devices provide the following interfaces to connect external hardware:
2 RS-232 interfaces:
1. POS: Connection of terminal and vending machine or cash register.
2. COM: Connection of terminal to external communication hardware such as modems
MDB (Multi Drop Bus): prepares for connection of vending machines with MDB protocol.
Executive (Protocol A): Connection of terminal and vending machine or cash register.
LAN interface: Ethernet, 10/100MBit, Auto MDIX.
Communication protocol TCP/IP (other possible on request) e.g. for service PC or host connection.

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USB OTG: (High Speed 480MBit/s and Full Speed 12MBit/s) for host and device connection (e.g. updates
and configuration). USB Micro-B.
USB host: (Full Speed 12MBit/s for connection of e.g. USB-2/3/4G modems or other connections). USB
Type A.
I/O: digital inputs/outputs
Service: Connection for diagnostic purposes
Note: Further information about the interfaces and their connector attribution are listed in the chapter 6 of this
specification.
4.6.9. Protocols
The following protocols are serially available:
a) interface protocols
ZVT cash register protocol
Executive (Protocol A) comes in later version
MDB (Multiple Drop Bus)
O.P.I.
Protocol for Terminal Supervisor 3 and TKS
TCP/IP
b) Host protocols
POSeidon
CCV Pay
4.6.10. Software
The CCV InSync Terminal uses a Linux operating system with our company’s SECpos EVO software.
4.7. Service
4.7.1. Integration into cash register or vending machine systems
As support for the adaptation or integration to or into the cash register, a development toolkit with the following
components is available:
ZVT:
Detailed documentation of the ZVT protocol (download via
https://www.terminalhersteller.de).
MDB:
Detailed documentation of the MDB protocol (download via https://www.ccv.eu/wp-
content/uploads/2018/05/mdb_interface_specification.pdf)
Protocol A (Executive):
The protocol is known under the name Executive and was developed in the 1980s by
Mars Electronics International.
4.7.2. Independent commissioning
The terminals are supplied with a basic configuration. Due to the configuration created on agreement with the
network operator, the terminal can be commissioned automatically by entering the terminal ID.

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For specific connections (e.g. LAN with VPN), the required setting can also be made manually.
Note: The degree of the independent commissioning depends on the predetermined basic configuration of the
network operator.
4.7.3. Software update
The terminals offer a complete, reliable software download without requiring a technician on site. Via the terminal
configuration server (TKS) or the Terminal Management System 2.0 (TMS2.0), automatic software updates can be
carried out.
This makes it very easy to expand devices already installed with new functions/applications and keep the entire
inventory always on the same unified, latest version.
Updating the software can be done via one of the following procedures:
Conveniently via online connection via the TKS or the TMS2.0. The host can determine the automatic
selection of the terminal on the TKS per TKMcommand at any time. It is not necessary for the retailer
to carry out any steps in the procedure.
With the free service software Terminal Supervisor 3 (TS3) via the service interface of the device –
connected directly per LAN or USB to a PC or notebook. Please observe that the data transfer can
be interrupted in a USB connection. The data transfer can be continued after restarting the CCV
InSync. An update via LAN is recommended.
The terminal can also be updated via the USB-OTG interface. The required update package must be
provided by CCV.
Please observe that the terminal must not be disconnected from the power supply while updating the software.
Otherwise, the update might be activated only in part and the device must be sent to CCV.
4.7.4. Maintenance and troubleshooting
With the terminal configuration server TKS/TMS2.0, it is not only possible to update the software but also to
configurate terminals, load and enable new cards (e.g. new customer cards) and to check user interactions and
host messages.
The Terminal Supervisor 3 (TS3) is also available for this purpose. Here, the connection can be established via
DSL or LAN as remote operation to reduce costs. When using the TS3 on site, it can be connected directly to the
terminal (LAN or USB).
Further information about the Terminal Supervisor 3 is available in the corresponding manuals.
4.7.5. Maintenance system
Apart from updating the terminal automatically, the TKS allows for automatic processing of different jobs (= scripts
from several, consecutive actions). This could be a configuration change (e.g. changing telephone numbers) or to
load and enable new cards (e.g. new customer cards).
Contact your network operator to ask whether he has an own TKS. Of course, we are happy to provide this service
for you.

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4.7.6. Terminal Security State
The 4 digit hexa-decimal TSS is displayed via the TS3 in the display of the CCV InSync during booting. The first
two digits of the terminal security state identify the concerned component; the last two digits represent the state of
this component.
For a terminal ready to operate, the TSS displays 0X0000. This figure lists the individual components and their
states. The table below lists the states and the actions the technician needs to carry out.
Terminal Security State
Action
0x0000Terminal ready to operate
No action required
0x0111 Frauds present in terminal
Terminal must be replaced
0x0112 No key present in the terminal
Terminal must be replaced
0x0114Terminal blocked
Terminal must be replaced
4.8. Extensions
The advanced hardware platform of the terminal offers several extension opportunities and thus new possibilities
of use.
The optional extensions which can be offered include:
New payment methods
Customer cards (magnet strip)
Customer cards (chip or contactless)
Bonus card applications
Contactless applications
BLE communication
Just contact us so that we can review the implementation of your planned project.

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5. Specifications / dimensions
5.1. Figures and dimensions
front view rear view
side view

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5.2. Installation space
5.3. Installation information
Complete front tightness (IP-65) can only be reached when the terminal is installed correctly. For this purpose, the
terminals must be screwed in on the four fixing point with the specific tightening torque (screw connection to the
vending machine front panel):
0.8 Nm +/- 0.2 Nm
The nuts must be secured with locking varnish.
The terminals must be earthed via a fixing screw (cross-section of the earth connection min. 2.5 mm2)

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5.4. Interfaces
Note
The interfaces listed below do not feature short-circuit strength!
5.4.1. POS (ZVT cash register interface)
RJ45 8-pin, shielded;
Pin
Signal
1
VIn (Power-Input; 7VDC to 45VDC)
2
Signal GND
3
TXD (Out)
4
RXD (In)
5
RTS (In)
6
CTS (Out)
7
MDB_WAKE
8
Power GND
5.4.2. COM
RJ45 8-pin, shielded
Pin
Signal
1
VOut (switched; 7VDC to 45VDC)
2
RXD (In)
3
TXD (Out)
4
MDB_WAKE
5
CTS (Out)
6
RTS (In)
7
Signal GDN
8
Power GND

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5.4.3. MDB
RJ45 8-pin, shielded
Pin
Signal
1
MDB PWR IN
2
MDB PWR GND
3
MDB-WakeUp
4
MDB-Master Receive
5
MDB-Master Transmit
6
MDB-Com Common
5.4.4. LAN
Voltage supply for the CCV InSync must not be fed via LAN.
RJ45 8-pin, CAT5
Pin
Signal
1
TX+
2
TX-
3
RX+
4
5
6
RX-
7
8
5.4.5. PWR/Executive (voltage supply)
Pin
Signal
1
EXE-Master Rx
2
EXE-Master Rx
3
EXE-Master Tx
4
EXE-Master Tx
5
EXE-PWR Neutral
6
EXE-PWR Live

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5.4.6. USB OTG
USB 2.0 OTG (Host/Device) (High Speed 480MBit/s and Full Speed 12MBit/s):
Micro-USB-B; straight connector.
Pin
Name
Colour
Signal
1
VCC
red
+5VDC
2
D-
white
Data -
3
D+
green
Data +
4
ID
none
To differentiate between Micro A and B connectors:
- Type A: Earth (OTG works as host)
- Type B: not connected (OTG device works as periphery)
5
GND
black
Earth
To switch the OTG mode of the CCV InSync to host, a specific OTG cable is required.
Use OTG port as device:
- OTG port without cable
- Device cable, not connected to PC
- Device cable, connected to PC
Use OTG port as host:
- OTG cable without host device
- OTG cable with USB stick
- OTG cable with self-powered USB hub
5.4.7. USB host
USB 2.0 Host (Full Speed 12Mbit/s):
USB-A; straight connector (e.g. for connection of a 2/3/4G modem or USB memory sticks)
Pin
Name
Signal
1
VCC
+5VDC
2
D-
Data -
3
D+
Data +
4
ID
Earth