Frama MATRIX F2 User manual

Operating Guide IN

Frama Matrix F2
2
Operating guide for
Matrix F2
 All rights reserved. Frama Group.

Frama Matrix F2
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INTRODUCTION
Thank you for deciding to purchase the innovative Frama Matrix F2.
The following information in this operating guide is intended as support when you install and operate your Frama
Matrix F2. t also shows how you can easily make settings yourself. With this in mind, please read this guide before
you put your Frama Matrix F2 into service.
Modem approval
n accordance with the Commission Decision 1999/303/EC, this unit has been approved throughout Europe for
connection to the public telephone network as single terminal equipment. n view of the differences existing
between the public telephone networks of various countries, this approval in itself does not provide an absolute
guarantee of proper functioning of the unit at every network terminal point.
f any problems arise during operation, please first contact your supplier or maintenance provider.
Safety pre autions / a ident prevention
1. Read the operating guide completely and adhere to the instructions in it.
2. Before starting the franking machine the first time, it must be properly registered with the post office. When
doing so, keep to the instructions given by your local Frama sales organization.
3. Each franking mark may be used only once. The Post Office regards repeated use as a punishable offence
and a violation of the general terms and conditions of business.
4. Test franking marks or sample franking impressions are not regarded as valid by the Post Office and items
bearing them may not, therefore, be mailed.
5. nkjet cassettes and similar printing consumables must be regularly renewed and / or serviced to ensure
high-quality printing.
6. The use of fibrous and other unsuitable envelopes can result in blurred or smeared marks and thus to
illegibility of the franking mark. n view of this, the use of envelopes of this kind cannot be agreed to.
7. n buildings in which the franking system is plugged into the power supply network, a current overload
protector must be fitted.
8. Before installing the system, check the cable (supply cord) and plug. Have damage repaired only by an
electrical specialist.
9. nsert the plug into a mains socket only when the franking machine housing is closed.
10. Always run the mains cable (power cord) away at the back of the franking machine and make sure that no
risk exists of it being damaged or someone tripping over it.
11. Never pull the plug out of the socket by the mains cable (power cord).
12. Never hold any foreign objects in the printing unit (risk of damage).
13. Never put your hand into the printing unit. Your fingers could be injured if the franking machine is switched
on. Be careful if you are wearing long hair, a tie, etc.
14. Please remove the inkjet cassette if you have to transport the franking system somewhere.
15. Keep children away from the franking system.
16. Have franking machine repairs carried out only by a technician from your local Frama sales organization.
Never open the franking system yourself under any circumstances.
17. Never put any hot objects (cigarettes, etc.) onto the housing. Make sure that no moisture can infiltrate into
the machine or the power supply unit.
18. Avoid using aggressive cleaning agents or detergents when cleaning the franking system. nstead, use a
slightly damp cleaning cloth.

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Installation notes
Your Frama Matrix F2 was manufactured for use in normal conditions. Please remember: Today’s furniture is
coated with a confusing variety of paints, lacquers and synthetic materials. n view of this, it is quite possible that
some of these materials contain constituents which can attack or soften the plastic feet of our equipment. f
changed in this way by foreign substances, the feet of our equipment can mark your furniture. Frama is unable to
accept any liability in this respect for obvious reasons. With this in mind, use a non-slip underlay.

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List of ontents
INTRODUCTION ............................................................................................................................................ 3
SAFETY PRECAUT ONS / ACC DENT PREVENT ON ................................................................................................................................... 3
NSTALLAT ON NOTES .......................................................................................................................................................................................... 4
1. ASSEMBLING AND CONNECTING FRAMA MATRIX F2 ...................................................................... 7
1.1. NSTALL NG MATR X F2 ............................................................................................................................................................................... 8
1.2. CONNECT NG MODEM CABLE .................................................................................................................................................................. 8
1.3. CONNECT NG SCALES .................................................................................................................................................................................. 8
1.4. CONNECT NG SUPPLY UN T ...................................................................................................................................................................... 8
2. FRAMAONLINE2 ....................................................................................................................................... 9
2.1. ACT VAT NG MATR X F2 ON FRAMAONL NE2 SYSTEM ................................................................................................................. 9
2.2. FRAMAONL NE2 NOTES ON CONNECT ON PROBLEMS ............................................................................................................ 11
2.3. LOAD NG POSTAGE CRED T .................................................................................................................................................................... 13
3. FRAMA MATRIX F2 PRINTING SYSTEM AND INKJET CASSETTE .................................................... 15
3.1. PUTT NG NKJET CASSETTE N PLACE ................................................................................................................................................. 15
3.2. SETT NG FRANK NG MARK ...................................................................................................................................................................... 16
4. WORKING WITH FRAMA MATRIX F2 AND SCALES .......................................................................... 18
4.1. FRAMA MATR X F2 D SPLAY DES GN .................................................................................................................................................. 18
4.2. ONETOUCH .................................................................................................................................................................................................... 19
4.3. FRANK NG ....................................................................................................................................................................................................... 20
4.4. NSERT NG AND FRANK NG LETTER .................................................................................................................................................... 21
4.5. DETERM N NG POSTAL RATES AND POSTAGE (FRANK NG POSTAL PRODUCTS) .......................................................... 22
4.6. PRESORT NG MA L US NG SCALES ...................................................................................................................................................... 25
4.7. TAR NG SCALES ............................................................................................................................................................................................ 25
4.8. SW TCH NG OFF FRAMA MATR X F2................................................................................................................................................... 25
5. UTILIZING EXTRA FUNCTIONS............................................................................................................. 26
5.1. SELECT NG ADVERT S NG MESSAGES ................................................................................................................................................. 26
5.2. FRAMA MATR X F2 MEMORY BOXES .................................................................................................................................................. 29
5.3. FRAMA MATR X F2 PR NT NFORMAT ON ....................................................................................................................................... 30
6. COUNTER READINGS AND COST CENTRES ....................................................................................... 31
6.1. COST CENTRES .............................................................................................................................................................................................. 31
6.2. COUNTER READ NGS ................................................................................................................................................................................. 31
7. FRAMA MATRIX F2 PRINTING SYSTEM.............................................................................................. 32
7.1. CHANG NG NKJET CASSETTE ................................................................................................................................................................ 32
7.2. CLEAN NG PR NT NG SYSTEM ............................................................................................................................................................... 32
7.3. NOZZLE TEST ................................................................................................................................................................................................. 34
8. ADMINISTRATION MODE (SETTINGS) ............................................................................................... 35
8.1. MA NTA N NG BAS C SETT NGS AND COST CENTRES ................................................................................................................ 35

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9. DISPLAY MESSAGES AND TECHNICAL DATA .................................................................................... 39
9.1. FRAMAONL NE2 MESSAGES ................................................................................................................................................................... 39
9.2. FRAMA SCALES MESSAGES ..................................................................................................................................................................... 40
9.3. FRAMA MATR X F2, POSTAGE MESSAGES ........................................................................................................................................ 41
9.4. FRAMA MATR X F2, NK SYSTEM MESSAGES .................................................................................................................................. 41
10. FRAMA MATRIX F2 TECHNICAL DATA ............................................................................................. 42
10.1. STORAGE AND OPERAT NG COND T ONS ..................................................................................................................................... 42
10.2. RECYCL NG AND D SPOSAL .................................................................................................................................................................. 42
CE DECLARATION OF CONFORMITY ....................................................................................................... 43

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1. Assembling and onne ting Frama Matrix F2
The following information given in this whole hapter is for referen e only. Your Frama
franking ma hine will be installed by a servi e engineer.
Unpack your Matrix F2 from its box. You will find all cables and accessories that are necessary for you
to assemble and immediately use your franking system in the box.
Under separate cover, you will have received the required 6-digit activation code. Please also keep this
information ready at hand.
n the box, you will find:
-Frama Matrix F2 (1)
-nk-jet cassette (2)
-Power Supply unit (3)
-Operating guide (4)
-Letter scales and cables for scales (optional) (5)
-Modem cable (6)
-Letter catcher (not illustrated)
-Optional acrylic scale stand (not illustrated)

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1.1. Installing Matrix F2
nstall your Frama Matrix F2 in a place near a mains socket and a direct fax / modem telephone
connection. Select a place without direct sunshine and no heavy vibration. Take all parts out of the
box.
1.2. Conne ting modem able
Connect the modem cable (small square plug) with the Matrix F2 at the
socket (jack) marked with the telephone symbol.
Afterwards, connect the other end of the telephone cable with the
telephone point.
When starting up the first time, we recommend that you use an existing analogue fax connection.
1.3. Conne ting s ales
A weighing scale that is included with the system must be connected in
order for the system to function. Unpack the scales and, if required, the
scales support available as an accessory at additional cost. Position the
scales next to your Matrix F2 or on the scales support.
Connect the scales cable to the scales connection, which is also at the back of the Matrix F2 and
marked with a scales symbol.
1.4. Conne ting supply unit
Pick up the power supply unit. Connect the
supply unit with the supplied adaptor (mains
plug).
Then, connect the cable with the small plug to
the Matrix F2 (see photo).
Make sure the plug fits into place properly. This
is the case when the cable is flat against the
housing.
Check that you have closed the top cover flap
on the Matrix F2. Check whether the scales are free.
Connect the supply unit to the mains socket.
Caution! It an take up to 30 se onds for the Matrix F2 to swit h on. During this time, the Frama
F2 will not a ept any input from you.

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2. FramaOnline2
The following information given in this whole hapter is for referen e only. Your Frama
franking ma hine will be installed by a servi e engineer.
Loading your Frama Matrix F2 with new postage (credit) takes place through the telephone line and a
built-in analog modem. At the same time, postal rates can be compared / updated and other postal
data is transmitted to the Post Office. This process is convenient and gives you the assurance of always
having postage and the latest postal rates (optional) at your disposal.
n any event, you require your P N for the Administration mode. Protect your P Ns from misuse by
keeping them in a safe place.
2.1. A tivating Matrix F2 on FramaOnline2 system
Check whether your Frama Matrix F2 is properly plugged into the telephone socket. f necessary, read
the chapter 1.3 “Connection and start-up“ again. The franking system has to be connected to the
telephone socket only when linking with the FramaOnline2 system and re-crediting.
We have preconfigured your Frama Matrix F2 to suit the most used telephone systems. Sometimes
though, it will be necessary for small changes to be made. The most frequent setting will be the dialing
code (official prefix for an outside line) to obtain the free line signal. Please refere to page 11 in this
respect. n the as-delivered state, NO dialing code (official prefix for an outside line) has been
configured. (i.e. 9 for outside line).
The following steps assume that you have correctly entered the dialling code (official prefix for an
outside line).
1. Press “Admin” in the cost centre selection display.
2. Enter your P N. Then, press the ENTER key to get into the
administration mode.
3.
4. Press “  ”.
5. Press the “Tool” key (symbol).

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5. Press “Forward” (arrow symbol).
6. Select “FramaOnline2”.
7. Sele t “Install”. Acknowledge this by pressing ENTER.
8. Your Frama Matrix F2 establishes a link with the
FramaOnline2 data centre. This process can take up to 2
minutes. f the link cannot be established, please check
the modem settings. Please refer to page 12 in this respect.
9. You have now been logged into the FramaOnline2 data centre.
10. The display is shown for 8 seconds. After this time, you will find yourself back in the FramaOnline2
menu.
11. Press ESC. Press the return arrow to get back to the Set-up 1 menu. Press “Start up/Log off” to go
to cost centre selection.

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2.2. FramaOnline2 notes on onne tion problems
2.2.1. Conne tion interruption
This message appears if the connection between the FramaOnline2 data centre and your Matrix F2 is
suddenly interrupted. Try to make the connection again or repeat the procedure.
2.2.2. No answer
The FramaOnline2 data centre doesn’t answer. Possible causes are a disconnected telephone cable or
an incomplete telephone number for the data centre. Many telephone systems interpret an incomplete
telephone number as an engaged signal. This is identified by your Frama Matrix F2 and thus displayed.
The telephone number is made up of the exchange code for obtaining a free line (with telephone
systems) and the data centre telephone number.
2.2.3. Setting ex hange ode for alling ex hange
Sometimes, when using a Frama Matrix F2 connected with telephone equipment, a “0” or “9” must be
preselected to obtain a free telephone line. Carry out the described steps up to point 6 of the
operating guide “FramaOnline2“ on the last pages.
1. Select “Modem setup“ and press the forward arrow to
have the second page of the modem settings displayed.
2. To be able to enter the required exchange code, press
“External line”. At the same time, this will show your
current setting. Enter the required exchange code, e.g. 0,
and acknowledge your entry by pressing ENTER.
To delete any wrongly entered or unnecessary
exchange code, press CE and quit the display by
pressing ENTER.
3. Press ESC repeatedly until you find yourself back in the
FramaOnline2 menu. Continue as described under
“FramaOnline2“ from point 8 on page 10.

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2.2.4. Che king FramaOnline2 telephone numbers in modem settings
1. Press “Modem setup“ in the FramaOnline2 menu.
2. Press “Phone numbers“.
3. Press “FramaOnline2“. The telephone number will be displayed. The correct number is +91 11
45454848
4. To newly enter the telephone number, proceed as follows:
a. Enter the telephone number using the 1 to 10 numeric keypad.
b. Press “ENTER”.
c. Press ESC twice.
2.2.5. Inspe tion loading
You can carry out so-called inspection loadings with your
Frama Matrix F2. They are for inspecting the counter readings,
checking the postal rate tables and comparing / updating
data with the post office.
The inspection loading must always be carried out when the
franking system requests a connection with the FramaOnline2
data centre, even if you need no new postage credit.
To carry out an inspection loading, press “ nspection” and follow the displayed instructions.

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2.3. Loading postage redit
Check whether your Frama Matrix F2 is properly plugged into a suitable direct telephone / fax socket.
f necessary, read the chapter “Connection and start-up“again. The franking system needs to be
connected at the telephone socket only for the time required to load postage credit or for an
inspection loading.
Adding postage and communicating with FramaOnline2 are possible only in the administration mode.
Caution! The administration mode is password (P N) protected Use the P N you received in a separate
letter.
The following steps assume that you have activated your Frama Matrix F2 using the FramaOnline2
activation code and a subsequent inspection loading.
1. Press “Admin” in the cost centre selection display.
2. Enter your P N. Then, press the ENTER key to get into the
administration mode.
3. Press “i”. 
4. Press the “Tool” key (symbol).
5. Press“Forward” (arrow symbol).
6. Select “FramaOnline2”.

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7. Select “Re-set”.
8. Your Frama Matrix F2 will now establish a link with the FramaOnline2 data centre. f the link
cannot be established, please check the modem settings. The link an last several minutes,
depending on the amount of data to be transferred (postal rate update, et .).
9. The transaction data will be displayed. The loading process has been completed satisfactorily.
Wait until the display exits itself and then press ESC. Press the return arrow to get back to Set-up
1 menu. Press “Start up / Log off” to go to cost centre selection.
10. Your Matrix F2 is now ready for use.

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3. Frama Matrix F2 printing system and inkjet assette
Caution! Please first put the inkjet cassette in place before
you press “YES” on the shown display.
Your Frama Matrix F2 uses an ink jet cartridge to frank your
mail items. The inkjet cassette also contains the printing head.
With this in mind, handle the inkjet cassette very carefully and
make sure that no pointed objects, such as paperclips, etc.
can damage the sensitive surface of the printing head.
3.1. Putting inkjet assette in pla e
Unpack your inkjet cassette and remove the two protective strips
from the printing head.
Don’t touch the gold-coloured contact surfaces. Grease and
perspiration on your skin can leave a film which could results in
“messy” print marks.
On the top of the inkjet cassette you will find two grip surfaces.
Press them together between your thumb and forefinger.
Open the cover flap at the top on the left of the Matrix F2. The
printing carriage will already be in the standby position, waiting for
the inkjet cassette to be put in place.
Put in the inkjet cassette from above. When doing so, make your
movement trace the contour of the cover flap.
Push the new inkjet cassette fully into its guide.
Release the grip surfaces. Press back the inkjet cassette with one
finger to make sure the locking pins are correctly positioned.
The locking pins must engage at the side. Che k that the inkjet
assette is properly seated before you lose the over again (see
photo). The over must lose easily without you applying any
for e.

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3.2. Setting franking mark
f you have put the new cartridge properly into place, you can
now press “Yes” on the display.
The inkjet cassette will now be tested and calibrated. This
process might take a few seconds. During calibration, the
following will appear in the display “Please wait, alibrating
…“.
f the inkjet cassette being used was already in place in your
Matrix F2, you can choose between recalibration and taking
over the existing calibration data. “Confirm calibration?“
Recalibration can be necessary if the initial calibration did not
result in a satisfactory franking mark, e.g. the printing head
was too cold, etc.
After calibration, your Matrix F2
will ask you to make a test
franking mark. Use an empty
envelope, a folded A4 sheet of
paper or a franking label for this purpose.
Lay the envelope, paper, etc. to be franked, right aligned, in
the Matrix F2.
The envelope / paper, etc. will be franked with a test mark
and ejected to the left.
This is how the test mark looks: On the left-hand side, you can see setting X and on the right-hand
side setting Y. An arrow indicates the setting valid at the time.
The arrows should point where the lines appear to be
“straightest”.
f this is already the case, you only need to confirm the
following displays X and Y by pressing the ENTER key.
Sometimes however, it is necessary for you to change the
setting to optimize the results.
This is how you should proceed: On the left-hand side of the
test mark, X, look for the line whi h seems to be
“straightest. Note the number beneath it, e.g. “-1“.
Use the + and – keys to select the right number in the display
and then press ENTER to go to the Y setting and then
proceed in the same way.
Print Alignment
Print Alignment X Print Alignment Y

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Once more, as requested, print a test franking mark to check your settings. The arrows will now point
exactly at the settings you made, i.e. right where the lines should be “straightest”
f you are still not satisfied, you can reset again by answering the question with “NO”.
Answering with “Yes“, takes you out of the set-up menu and into cost centre selection.

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4. Working with Frama Matrix F2 and s ales
4.1. Frama Matrix F2 display design
The Matrix F2 display is also the keypad. The benefits of this solution are obvious: You see only the
operating elements that you need at the moment. We call this the ComTouch™.
Elements of the ComTouch™:
CE key Press here to
quit the display and fetch
the previous display.
CC key: This is for changing
the cost centre.
Global information field: mportant data, such as the date,
postal rate and variable values in the settings menu are
displayed.
Enter key: This is for
acknowledging entries, such
as when entering the
password.
“i“ key: Press here to
fetch further features /
attributes for the respective
display content.
ESC key: Press this to
also leave the display, but
without saving any
changes.
OneTou h range go to the produ t by simply pressing a
key. Changes to features / information field on being
pressed: Here, you learn everything about the selected postal
product.
Arrow key: Press this to go
to the next entry step or
display.
Letter symbol:
This
appears when a franking
result acceptable to the
Post Office has been
obtained. t is shown
inverted when deviations
from the standard settings
exist.
Set-up key: This is for
shifting forward to the
settings menu.
All s reens shown in this hapter are for referen e only and may differ from
your lo al presentation.

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4.2. OneTou h
On pressing a product key (OneTouch key), a product is pre-
selected. After having applied the weight using the scale the
letter symbol appears, signalizing that you can go ahead and
frank your mail item.
f you wish to frank another product, simply pre-select it by
pressing the respective OneTouch.
Pressing the selected OneTouch key again, will bring you to detailed display of the respective product.
Here, through specific selection, you can change individual aspects of the selected product and apply
the weight to the product.
The following pages describe how the predefined arrangement of the OneTouch keys and thus the
products can be adapted to suit your needs.
General notes
The following notes are intended to support you in achieving a sharp, professional postage mark with
your Frama Matrix F2.
-Don’t frank mail items that are thicker than 10 mm. f you do, you will run the risk of the printing
head touching the surface of the mail item and thus smearing the franked mark. With this in
mind, always use original Frama Matrix F2 franking labels for thick mail items and small parcels.
-Please make sure that no pointed objects, such as paper clips, are near the franking zone.
-f you have the impression that lines are missing in the franked mark, please carry out a printing
head test.
-Don’t use very absorbent or fibrous envelopes which could prevent a sharp mark from being
obtained. This could make your franking invalid.
-A certain time after franking, the printing head is sealed to prevent the individual jets from drying.
During this time, “Tou h and go!” appears on the ComTouch. Touch the ComTouch™ to
continue.

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4.3. Franking
Always first connect the supply unit with your Frama Matrix F2 and only then with the mains power
supply. Normally, you should always leave the system switched on .
4.3.1. Entering ode (logging in)
To be able to work with your Frama Matrix F2, you have to
enter a P N for every cost centre. f you have not defined any
new P NS, P N “000001” is valid for cost centre 1 and P N
“000002” for cost centre 2.
Enter your P N. Acknowledge this by pressing ENTER. A wrong
P N will be rejected and you must try again.
4.3.2. Sele ting postal produ t via OneTou h fun tion
Your Frama Matrix F2 has a sophisticated control system, i.e. the OneTouch keys. This means that
details of postal rates do not have to be entered. nstead, each postal product is pre-selected
Your Frama Matrix F2 has been preprogrammed with the 18
most important postal products which can be fetched by
touching the OneTouch keys.
The respective postal products are written on the OneTouch
keys. The type of mailing and the destination are defined in
the first line. The weight class is shown in the second line. By
pressing the shown amount (Example here: 0.34) you can fetch further pages with predefined
products.
Each one of these so-called OneTouch keys can be redefined to suit your needs (see chapter 4.5.1).
You can fetch further product pages with the OneTouch capability by touching the postage value:
Products 1 - 6 Products 7 – 12 Products 13 – 18 1–10 Numeric keypad Postal rate guide
Owing to the key size, abbreviations are used for the postal products.
NOTE!
Your Frama Matrix F2 protects you from inadvertently franking high postal rates. As a standard
procedure, all mail items which are franked in excess of £10.00 must be released by touching the
displayed postage amount (it is first shown inverted).
All s reens shown in this hapter are for referen e only and may differ from
your lo al presentation.