Frama MATRIX F22 User manual

MATRIX F22
Operating manual BD

Frama Matrix F22
2
Operating manual for
Frama Matrix F22
All rights reserved. Frama Group.

Frama Matrix F22
3
Dear Customer,
Thank you for choosing the innovative, forward-looking Frama Matrix F22 franking solution which
meets all standards and therefore guarantees long-term protection of your investment. The
information below in this operating manual is intended to assist you in installing and operating your
Frama Matrix F22. It also shows how you can easily make settings yourself. We have summarized
the most important points briefly here for you.
The most important points at a glance:
LOADING POSTAGE CREDIT 17
INSERTING/CHANGING INK JET CASSETTE 26
CHANGING FRANKING DATE (PRINT DATE) 32
DISPLAY MESSAGES AND TECHNICAL DATA 46
You can get quick competent support from your local Frama Sales and Service partner.
The right to make changes in these instructions is reserved. Frama AG also reserves the right to change and/or modify parts
of these instructions and/or the product at any time without notice. The postage rates indicated and other information with
time-limited validity are provided solely as examples and make no claim to currency.

Frama Matrix F22
4
Safety information and warnings
Thank you for deciding to purchase the innovative Frama Matrix F22 franking system.
The information below in this operating manual is intended to assist you in installing and operating your Frama
Matrix F22. It also shows how you can easily make settings yourself.
This franking system meets current safety requirements. Incorrect use can, however, lead to injury and
damage. With this in mind, please first read this guide before you start using your Frama Matrix F22. This will
help you to avoid injury and prevent damage to your franking system. Keep this guide in a safe place and pass
it on to the new user should you dispose of the machine.
Symbols used
This operating manual uses the following symbols:
Danger
This symbol indicates dangers and safety hazards which can cause injury when using,
operating and servicing the franking system.
Information
This symbol is intended to draw your attention to guidance and instructions you should be
aware of which can prevent the risk of damage to the franking system, the items to be posted
or the immediate surroundings when handling the franking system.
Tip
Hints and tips of interest for the efficient use of the franking system.

Frama Matrix F22
5
Table of contents
SAFETY INFORMATION AND WARNINGS ...................................................................................................4
SYMBOLS USED..............................................................................................................................................................4
TABLE OF CONTENTS .......................................................................................................................................5
1. SYSTEM PRESENTATION.............................................................................................................................. 7
1.1. SAFETY INSTRUCTIONS/NOTES ON USE.............................................................................................................7
1.2. USE AS INTENDED/NOTES ON PRINT QUALITY .................................................................................................8
1.3. REQUIREMENTS FOR THE NETWORK ENVIRONMENT/INFORMATION SECURITY ........................................8
1.4. RECYCLING AND DISPOSAL..................................................................................................................................9
1.5. THE FRAMA MATRIX MACHINE.......................................................................................................................... 10
1.6. BASIC SCREEN LAYOUT...................................................................................................................................... 11
2. INSTALLATION..............................................................................................................................................12
2.1. GENERAL NOTES AND SAFETY INFORMATION .............................................................................................. 12
2.2. MAKING CONNECTIONS.................................................................................................................................... 12
2.3. CONNECTING TO THE MAINS ELECTRIC SUPPLY........................................................................................... 13
2.4. FIRST USE .............................................................................................................................................................. 14
2.5. FRAMAONLINE2 INSTALLATION ....................................................................................................................... 14
2.6. INSTALLING THE INK JET CASSETTE................................................................................................................. 16
2.7. LOADING CREDIT (POSTAGE) FROM FRAMAONLINE2.................................................................................. 16
3. FRAMAONLINE2 ..........................................................................................................................................17
3.1. GENERAL NOTES ................................................................................................................................................. 17
3.2. LOADING POSTAGE CREDIT.............................................................................................................................. 17
4. OPERATION...................................................................................................................................................19
4.1. SWITCHING ON AND OFF .................................................................................................................................. 19
4.2. COST CENTRES .................................................................................................................................................... 19
4.3. DETERMINING POSTAGE VALUE ....................................................................................................................... 21
4.5. FITTING THE INK JET CASSETTE ........................................................................................................................ 26
5. MAIN MENU ..................................................................................................................................................29
5.1. OVERVIEW............................................................................................................................................................. 29
5.2. MESSAGE .............................................................................................................................................................. 29
5.3. DEVICES ................................................................................................................................................................ 31
5.4. PRINT DATE........................................................................................................................................................... 32
5.5. INFO PRINT ........................................................................................................................................................... 33
5.6. PRINTER SETTINGS .............................................................................................................................................. 34
6. COUNTER READINGS .................................................................................................................................36
7. SETUP (SETTINGS) .......................................................................................................................................37
7.1. SETUP MENU 1 ..................................................................................................................................................... 37
7.2. SETUP 2 MENU ..................................................................................................................................................... 39
7.3. SETUP 3 MENU ..................................................................................................................................................... 40
8. ADMIN MODE...............................................................................................................................................41
8.1. LOG IN................................................................................................................................................................... 41
8.2. MAIN MENU.......................................................................................................................................................... 42

Frama Matrix F22
6
8.3. COUNTER READINGS.......................................................................................................................................... 42
8.4. SETUP 1 ................................................................................................................................................................. 43
9. FRAMAONLINE2 ..........................................................................................................................................44
9.1. LOADING POSTAGE CREDIT .............................................................................................................................. 44
9.2. INSPECTION.......................................................................................................................................................... 44
9.3. UNINSTALL............................................................................................................................................................ 44
9.4. CONNECTION...................................................................................................................................................... 45
9.5. LAST REPORT........................................................................................................................................................ 45
9.6. PRINT REPORT ...................................................................................................................................................... 45
10. TROUBLESHOOTING/ERROR MESSAGES ...........................................................................................46
10.1. FRAMAONLINE2 ................................................................................................................................................ 46
10.2. SCALES MESSAGES (ONLY IF SCALES ARE CONNECTED)........................................................................... 47
10.3. FRAMA MATRIX F22, FRANKING VALUE/CREDIT .......................................................................................... 48
10.4. PRINTER MESSAGES .......................................................................................................................................... 49
11. TECHNICAL DATA .....................................................................................................................................50
11.1. GENERAL............................................................................................................................................................. 50
11.2. ENVELOPE/ENVELOPE FLAP DIMENSIONS.................................................................................................... 50
11.3. POWER SUPPLY RATING ................................................................................................................................... 51
11.4. DIMENSIONS AND WEIGHT ............................................................................................................................. 51
11.5. ACCESSORIES .................................................................................................................................................... 51
11.6. STORAGE AND OPERATING CONDITIONS.................................................................................................... 52
12. EC-DECLARATION OF CONFORMITY ..................................................................................................53
13. INDEX ...........................................................................................................................................................54

Frama Matrix F22
7
1. System presentation
1.1. Safety instructions/Notes on use
Danger
1. Use this franking system indoors and for franking post and franking labels only. Any other
use, modification or change to the franking system is not permissible and may be
dangerous. The manufacturer accepts no liability for damage caused by use contrary to
the intended use or incorrect operation.
2. Check the franking system for external damage before setting it up. You may be putting
your life at risk by using a damaged machine.
3. A damaged connecting lead may only be replaced by a lead of the same type.
4.
A current overload protector must always be fitted in buildings in which the franking
system is plugged into the mains network.
5. Check the cable and plug before installing the system. Have any damage repaired by a
specialist electrician only.
6. Only connect the plug into a mains socket when the franking system housing is closed.
7. Always run the mains cable away from the rear of the franking system and make sure that
no risk exists of it being damaged or someone tripping over it.
8. Never pull the plug out of the socket by the mains cable.
9. Never reach into the printing unit. Your fingers could be injured if the franking machine is
switched on. Be careful if you are wearing long hair, a tie, etc.
10. Do not reach into rotating parts. There is a risk of injury.
11. Keep children away from the franking system.
12. Have your franking system repaired by a service technician from your local Frama sales
and service organization only. Never open the franking system y
ourself under any
circumstances. Repairs carried out incorrectly can represent a significant hazard to the
user.
1.1.1. Correct use
Danger!
1.
Use only accessories intended for this system. The use of accessories that are not
approved, or not authorized, can be detrimental to the service life of the franking system.
At the same time, a danger to the operator can be created.
2. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open
sleeves and similar loose items away from the feed entry area and the feed rollers. There
is a risk of injury on rotating parts.
3. Do not clean the system with flammable fluids. There is a risk of explosion.
4. Disconnect the system from the mains before cleaning it. Clean the system with a damp
cloth only. Do not spray any liquids on or into the franking system. There is a risk of
electric shock. Lethal hazard.
5. Do not place any liquids, glasses, franking ink, etc. on the franking system.
1.1.2. Installation notes
Information
Your Frama Matrix franking system was manufactured for use in normal conditions. Please
remember: Today’s furniture is coated with a confusing variety of paints, lacquers and
synthetic materials. In view of this, it is quite possible that some of these materials contain
constituents which can attack or soften the plastic feet of our equipment. The feet of our
equipment, if affected by foreign substances, can stain your furniture. Frama is unable to
accept any liability in this respect for obvious reasons. With this in mind, use a non-slip
underlay.
Avoid exposing directly to sunlight.

Frama Matrix F22
8
1.2. Use as intended/Notes on print quality
The following notes are intended to support you in achieving a sharp, professional print with your Frama
Matrix franking system, so as not to jeopardize the delivery of your franked mail. As the user, you are
responsible for the legibility of your franking.
Information
1. Your franking machine must be properly registered with the post office before you use it
for t
he first time. Follow the instructions given by your local Frama sales and service
organization when you do this.
2. Each franking mark may be used only once. The Local Post Office regards repeated use as
a punishable offence and a violation of the general terms and conditions of business.
3. Test franking marks or sample franking impressions are not regarded as valid by the Post
Office and items bearing them may not, therefore, be mailed.
4. The use of fibrous and other unsuitable envelopes can result in the marks blurring or
smearing marks and thus to the franking marks being illegible. In view of this, you are
urgently advised not to use envelopes of this kind. Do not use very absorbent or fibrous
envelopes for this reason. This could invalidate your franking.
5. The use of high gloss envelopes, which could offer insufficient contrast with the franking
mark, is not permitted.
6. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch
the surface of the mail item and thus smearing the franked mark. You should therefore
always use Frama Matrix franking labels for thick letters and packets.
7. Please make sure that no sharp objects, such as paper clips, are near the franking zone.
Such objects can damage the franking system.
8. Ink jet cassettes must be checked regularly to ensure high-quality printing. After a certain
time the printing head is sealed to prevent the individual nozzles from drying. Do not,
therefore, switch the
franking system off immediately, but wait until the print head is
sealed, or use the Log off button.
9. Please run a print head test and clean the print head using the Nozzle Cleaning function
(section 5.6.2. Nozzle cleaning on page 34) should you have the impression that there are
lines missing from the franked mark.
1.3. Requirements for the network environment/information security
Information
1. The franking system is connected to the user's local area network by Ethernet and by the
user's internet access correspondingly provided to exchange data with the FramaOnline2
data centre.
2. Frama guarantees that no other data that are not relevant for the franking system from the
user's network will be used, transmitted or read.
3. The user must take measures to ensure the integrity and security of the network at all
times when operating the franking system on the company network.
4. The PC interface is not active.
5. Consult the IP Configuration Manual (www.frama.com 
download area) for further
information on connecting the franking system.

Frama Matrix F22
9
1.4. Recycling and disposal
The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the
protection of human health and the environment to ensure that waste products are disposed of
utilizing the best available reprocessing, recovery and technical recycling possibilities. Your product
has been developed and manufactured using top-quality materials and components which can be
recycled and reprocessed.
Do not dispose of this product with household waste.
Please find out about local collection points for electrical and electronic waste products which are marked
accordingly.
You can hand over your old product to your specialized dealer/supplier when you purchase a replacement
product. The specialized dealer or supplier in Switzerland is obliged to take back used devices by the Swiss
Ordinance on the return, taking back and disposal of electrical and electronic appliances.

Frama Matrix F22
10
1.5. The Frama Matrix machine
The figures below show the principal components of the Matrix franking system. Please familiarize
yourself with the location of the components.
Fig. Matrix F22, front view:
Fig. Matrix F22, rear view:
Touch
screen
Ink system
Letter tray
Matrix F22 franking system
Power supply unit connection
Connection panel
Scales (optional)

Frama Matrix F22
11
1.6. Basic screen layout
The Frama Matrix F22 franking system uses a touch screen for operation and navigation through
the menus.
Tip
Detailed information concerning the tariff control system screens is available in
section 4.3. Determining postage value from page 21.
All the functions that are not available are hidden as a rule. This means that there are differences in
the screens between Admin mode and the Cost Centre mode.
All inputs are made via the touch screen. There are no other keys for operating the machine.
One touch
start menu layout
System screen layout
(Main menu)
Attribute-guided
menu layout
i information
(calls further
information)
CC key
(change Cost centre)
Credit and
ink indicator
Shut down
system
Weight display
(information only)
OneTouch
key area
Franking value
Franking date
Ready indicator
Esc key
(back)
Menu name
Function key
Instruction field
i information
(calls further
information)
enter
additional Services
OneTouch
(save assignment)
enter
Product
enter
Destination
enter
Weight
Product
description

Frama Matrix F22
12
2. Installation
It is easy enough to install the components yourself. Be sure to observe the safety instructions at all
times.
There are four steps to installation:
1. Assembly of the individual components
2. Registration with the FramaOnline2 system for franking
3. Configuring the printer settings
4. Loading postage credit
2.1. General notes and safety information
Select a position near a mains socket and an Ethernet connection for your Frama Matrix franking
system. Avoid direct sunlight and severe vibration.
Draughts can affect the accuracy of the scales.
Your Frama Matrix franking system was manufactured for use in normal conditions. Remember:
Today’s furniture is coated with a confusing variety of paints, lacquers and synthetic materials. In
view of this, it is quite possible that some of these materials contain constituents which can attack or
soften the plastic feet of our equipment. The feet of our equipment, if affected by foreign
substances, can stain your furniture. Frama is unable to accept any liability in this respect for
obvious reasons.
With this in mind, use a non-slip underlay.
2.2. Making connections
The figure below shows the location of the interfaces and the plug for the plug-in power supply unit
on the rear of the Matrix franking system's housing (connection panel).
Serial port
(RS232 – PC)
Scales
port
Socket for PSU
Communications
module

Frama Matrix F22
13
2.2.1. Make communications connection (communications module)
The connection of the relevant cable differs depending on the communications module used.
Ethernet (green): Plug the network cable (RJ45) into this socket. Plug the network cable into your
network.
2.2.2. Connecting the scales (optional)
Plug the scales cable into the scales socket. Look in the operating manual for the scales if
necessary.
2.3. Connecting to the mains electric supply
Danger!
1. Check the franking system for external damage before setting it up. You may be putting
your life at risk by using a damaged machine.
2. Check the cable and plug before installing the system. Have any damage repaired by a
specialist electrician only. Do not use the machine until the damage has been repaired.
3. A damaged connecting lead may only be replaced by a lead of the same type.
4. Only connect the plug into a mains socket when the franking machine housing is closed.
5. Always run the mains cable away from the rear of the franking machine and make sure that
no risk exists of it being damaged or someone tripping over it.
6. Never pull the plug out of the socket by the mains cable.
Take the power supply unit.
Then connect the cable with the small right-angled round plug to the Matrix
F22 (see photograph).
Make sure that the plug clicks into place properly. This will be the case when
the cable is flush against the housing.
Make sure that you have closed the top flap on the Matrix F22. Check
whether the scales are free to move.
Information
Information: The switch-on routines make take some time. During this time, the Frama Matrix
franking system will not accept any input from you.

Frama Matrix F22
14
2.4. First use
Switch the franking system on You will hear various sounds during the switch-on routines. All the
motors and sensors are being checked.
Information
Information: The switching-on routines may take some time. During this time, the Frama
Matrix franking system will not accept any input from you.
The franking system must now be installed (registered) with the FramaOnline2 data centre.
2.5. FramaOnline2 installation
Your Frama Matrix F22 is loaded with postage (credit) through the network connection. At the same
time, postage rates are updated and any postage data is transmitted to the Post Office. This
process is convenient and gives you the assurance of always having postage and the latest postage
rates at your disposal.
Tip
It is only possible to fetch postage and communicate with FramaOnline in Admin mode.
Tip: The Admin mode is password (PIN) protected. Keep your PIN in a safe place. The PIN
can only be reset in a chargeable call-out of a service technician to your premises or in the
central workshop.
Check that your franking system is correctly connected to your local network. If necessary, read the
Connection and start-up section again. The franking system need only be connected to the network
while it is being activated and postage is being downloaded.
It is only possible to fetch postage and communicate with FramaOnline in Admin mode. Caution:
The Admin mode is password (PIN) protected. Use the PIN you received in a separate letter.
Information
Information: It may be necessary to configure your franking system to ensure that it connects
successfully with your network. Follow the instructions on page 17 to make the necessary
settings.
1. Press Admin in the Select Cost Centre display.

Frama Matrix F22
15
2. Enter your PIN. Then press the ENTER key to access the Admin mode.
3. Press the „i“ key.
4. Press the Spanner.
5. Press Next (arrow).
6. Select FramaOnline2.

Frama Matrix F22
16
7. Press Activation PIN. Enter the five-digit FramaOnline activation PIN using
the numeric keypad displayed and confirm your input by pressing Enter.
There is no need to enter the FramaOnline activation PIN again. Take care
to enter the PIN correctly otherwise it will be rejected by the Matrix F22 or
the FramaOnline data centre.
8. Select Install. Confirm the process by pressing YES.
9. Your Frama Matrix F22 will now establish a connection to the FramaOnline2
data centre. This process can take up to 2 minutes. Please check your
network setup if the connection cannot be established. Refer to section 9.4.
Connection.
10. You have now registered with the FramaOnline2 data centre.
11. The display is shown for 8 seconds. Touch the screen to quit the message.
You will then be returned to the FramaOnline2 menu.
12. Press ESC to enter Setup menu 1. Press Start up/Log off to go to Select Cost Centre.
2.6. Installing the ink jet cassette
Follow the instructions on page 26 to install the ink jet cassette correctly.
2.7. Loading credit (postage) from FramaOnline2
You must load postage credit into the franking system before you can frank mail with your Frama
Matrix franking system.
Follow the instructions on page 17. This concludes the installation.
Perform install?

Frama Matrix F22
17
3. FramaOnline2
3.1. General notes
FramaOnline2 will deal with preparing the postage rates, sending use data to the post office and
provides a simple way of loading new postage credit onto your franking system.
Your franking system must set up a connection with the data centre to allow use of FramaOnline2.
Refer to section 9.4. Connection on page 45 for this.
Tip
It is only possible to fetch postage and communicate with FramaOnline2 in Admin mode.
Tip: The Admin mode is password (PIN) protected. Keep your PIN in a safe place. The PIN
can only be reset in a chargeable call-out of a service technician to your premises or in the
central workshop.
3.2. Loading postage credit
It is only possible to load postage credit in Admin mode. The Admin mode is password-protected.
Switch the device on or change to Select Cost Centre.
1. Press Admin in the Select Cost Centre display.
2. Enter your PIN (default: 1234). Then press OK key
to access Admin mode.
3. Press the „i“ key.
4. Press the Spanner.
5. Press Next (arrow).
6. Select FramaOnline2.
7. Select Load credit.

Frama Matrix F22
18
8. Enter the desired credit amount to be loaded in
Taka without using a decimal point. Please
observe any provisions in your contract with the
post office.
9. Confirm the amount by pressing OK.
10. Your Frama franking system establishes a link
with the FramaOnline2 data centre and keeps
you informed as to the progress of the connection.
Tip
The connection can last several minutes depending on the amount of data to be transferred
(postage rates update, etc.).
The transaction data is displayed once the connection is completed.

Frama Matrix F22
19
4. Operation
4.1. Switching on and off
Information
You must always press the Log Off button to shut down the franking system before you
switch your Matrix franking system off. This procedure ensures that the print head is properly
sealed and cannot dry out.
You can restart your system by pressing Restart System
without having to operate the mains switch.
Use the Power Off button to switch the system off (soft
OFF). Touch the screen to wake the franking system up
again.
The screen is switched off after a specified delay in the
Auto Log Off mode (see page 39). This reduces power
consumption to a minimum (standby). Touch the screen
to wake the franking system up again.
4.2. Cost centres
4.2.1. General comments on cost centres
Your Frama Matrix franking system is equipped with various counters which allow you to monitor
postage consumption and the number of mail items franked.
Cost centres are provided to allow you to specifically break down postage consumption. These
counters are known as R-Piece and R-Value. The R stands for “Resettable”.
Each cost centre can be given its own name. You have 16 characters at your disposal. The cost
centre active at any time is shown in the top section of the display in the CC key. You may change to
another cost centre by pressing this key.
4.2.2. General comments on the display of cost centre data
The data for a cost centre is displayed as follows (see also: section 6. Counter readings on page 36.
R-Value/R-Piece Resettable counters for the cost centre. R-Value shows the
postage used since the last time this counter was reset. R-Piece shows the
number of mail items franked since the last time this counter was reset.
T-Number/T-Value: Total counter readings for the cost centre. (Number
counter and franked value) since the cost centre was set up.
There are also system counters which show the total counters for all cost
centres. These counters cannot be reset.

Frama Matrix F22
20
4.2.3. Selecting a cost centre
You must enter a PIN for each cost centre before you can work with your franking system. Unless
you have defined new PINs, the PIN for Cost Centre 1 is 1, that for Cost Centre 2 is 2 and so on. This
allows the postage costs to be assigned automatically to the appropriate cost centre.
Press 1 and then the OK key to select Cost Centre 1, for instance. The cost centre name will then be
displayed and you can now enter the PIN (1). Press OK. The franking screen will be opened and you
can frank mail. All franked items will be assigned to this cost centre in respect of value and number.
The Select Cost Centre function can be called up from any Start menu again by pressing the CC
key.
4.2.4. Changing the cost centre PIN
The cost centres are protected by a PIN by default. In the as-delivered state of the franking system,
the PIN is the same as the cost centre number. The PIN can have up to 4 digits.
Proceed as follows to change the PIN for the current cost centre:
Press the Change PINs key.
Enter the old PIN. Press OK to confirm.
Enter the new PIN. Press OK to confirm.
Enter the new PIN again and confirm your input by pressing OK.
You have access to all cost centres in Admin mode (see from page 41).
4.2.5. Changing the cost centre name
Your Frama Matrix franking system offers you the option of assigning an individual name to each
cost centre. It is supplied by default to the Select Cost Centre screen and simplifies your work.
Press the Change PIN key (in Setup 1).
Select Change CC Name and enter the name of the cost centre using the text input screen.
4.2.6. Deleting counter readings of current cost centre
You can delete the counter readings for the current cost centre in the Setup 1
menu.
Confirm deletion by pressing ENTER.