Frama MATRIX F22 User manual

MATRIX F22
Operating manual BD

Frama Matrix F22
2
Operating manual for
Frama Matrix F22
All rights reserved. Frama Group.

Frama Matrix F22
3
Dear Customer,
Thank you for choosing the innovative, forward-looking Frama Matrix F22 franking solution which
meets all standards and therefore guarantees long-term protection of your investment. The
information below in this operating manual is intended to assist you in installing and operating your
Frama Matrix F22. It also shows how you can easily make settings yourself. We have summarized
the most important points briefly here for you.
The most important points at a glance:
LOADING POSTAGE CREDIT 17
INSERTING/CHANGING INK JET CASSETTE 26
CHANGING FRANKING DATE (PRINT DATE) 32
DISPLAY MESSAGES AND TECHNICAL DATA 46
You can get quick competent support from your local Frama Sales and Service partner.
The right to make changes in these instructions is reserved. Frama AG also reserves the right to change and/or modify parts
of these instructions and/or the product at any time without notice. The postage rates indicated and other information with
time-limited validity are provided solely as examples and make no claim to currency.

Frama Matrix F22
4
Safety information and warnings
Thank you for deciding to purchase the innovative Frama Matrix F22 franking system.
The information below in this operating manual is intended to assist you in installing and operating your Frama
Matrix F22. It also shows how you can easily make settings yourself.
This franking system meets current safety requirements. Incorrect use can, however, lead to injury and
damage. With this in mind, please first read this guide before you start using your Frama Matrix F22. This will
help you to avoid injury and prevent damage to your franking system. Keep this guide in a safe place and pass
it on to the new user should you dispose of the machine.
Symbols used
This operating manual uses the following symbols:
Danger
This symbol indicates dangers and safety hazards which can cause injury when using,
operating and servicing the franking system.
Information
This symbol is intended to draw your attention to guidance and instructions you should be
aware of which can prevent the risk of damage to the franking system, the items to be posted
or the immediate surroundings when handling the franking system.
Tip
Hints and tips of interest for the efficient use of the franking system.

Frama Matrix F22
5
Table of contents
SAFETY INFORMATION AND WARNINGS ...................................................................................................4
SYMBOLS USED..............................................................................................................................................................4
TABLE OF CONTENTS .......................................................................................................................................5
1. SYSTEM PRESENTATION.............................................................................................................................. 7
1.1. SAFETY INSTRUCTIONS/NOTES ON USE.............................................................................................................7
1.2. USE AS INTENDED/NOTES ON PRINT QUALITY .................................................................................................8
1.3. REQUIREMENTS FOR THE NETWORK ENVIRONMENT/INFORMATION SECURITY ........................................8
1.4. RECYCLING AND DISPOSAL..................................................................................................................................9
1.5. THE FRAMA MATRIX MACHINE.......................................................................................................................... 10
1.6. BASIC SCREEN LAYOUT...................................................................................................................................... 11
2. INSTALLATION..............................................................................................................................................12
2.1. GENERAL NOTES AND SAFETY INFORMATION .............................................................................................. 12
2.2. MAKING CONNECTIONS.................................................................................................................................... 12
2.3. CONNECTING TO THE MAINS ELECTRIC SUPPLY........................................................................................... 13
2.4. FIRST USE .............................................................................................................................................................. 14
2.5. FRAMAONLINE2 INSTALLATION ....................................................................................................................... 14
2.6. INSTALLING THE INK JET CASSETTE................................................................................................................. 16
2.7. LOADING CREDIT (POSTAGE) FROM FRAMAONLINE2.................................................................................. 16
3. FRAMAONLINE2 ..........................................................................................................................................17
3.1. GENERAL NOTES ................................................................................................................................................. 17
3.2. LOADING POSTAGE CREDIT.............................................................................................................................. 17
4. OPERATION...................................................................................................................................................19
4.1. SWITCHING ON AND OFF .................................................................................................................................. 19
4.2. COST CENTRES .................................................................................................................................................... 19
4.3. DETERMINING POSTAGE VALUE ....................................................................................................................... 21
4.5. FITTING THE INK JET CASSETTE ........................................................................................................................ 26
5. MAIN MENU ..................................................................................................................................................29
5.1. OVERVIEW............................................................................................................................................................. 29
5.2. MESSAGE .............................................................................................................................................................. 29
5.3. DEVICES ................................................................................................................................................................ 31
5.4. PRINT DATE........................................................................................................................................................... 32
5.5. INFO PRINT ........................................................................................................................................................... 33
5.6. PRINTER SETTINGS .............................................................................................................................................. 34
6. COUNTER READINGS .................................................................................................................................36
7. SETUP (SETTINGS) .......................................................................................................................................37
7.1. SETUP MENU 1 ..................................................................................................................................................... 37
7.2. SETUP 2 MENU ..................................................................................................................................................... 39
7.3. SETUP 3 MENU ..................................................................................................................................................... 40
8. ADMIN MODE...............................................................................................................................................41
8.1. LOG IN................................................................................................................................................................... 41
8.2. MAIN MENU.......................................................................................................................................................... 42

Frama Matrix F22
6
8.3. COUNTER READINGS.......................................................................................................................................... 42
8.4. SETUP 1 ................................................................................................................................................................. 43
9. FRAMAONLINE2 ..........................................................................................................................................44
9.1. LOADING POSTAGE CREDIT .............................................................................................................................. 44
9.2. INSPECTION.......................................................................................................................................................... 44
9.3. UNINSTALL............................................................................................................................................................ 44
9.4. CONNECTION...................................................................................................................................................... 45
9.5. LAST REPORT........................................................................................................................................................ 45
9.6. PRINT REPORT ...................................................................................................................................................... 45
10. TROUBLESHOOTING/ERROR MESSAGES ...........................................................................................46
10.1. FRAMAONLINE2 ................................................................................................................................................ 46
10.2. SCALES MESSAGES (ONLY IF SCALES ARE CONNECTED)........................................................................... 47
10.3. FRAMA MATRIX F22, FRANKING VALUE/CREDIT .......................................................................................... 48
10.4. PRINTER MESSAGES .......................................................................................................................................... 49
11. TECHNICAL DATA .....................................................................................................................................50
11.1. GENERAL............................................................................................................................................................. 50
11.2. ENVELOPE/ENVELOPE FLAP DIMENSIONS.................................................................................................... 50
11.3. POWER SUPPLY RATING ................................................................................................................................... 51
11.4. DIMENSIONS AND WEIGHT ............................................................................................................................. 51
11.5. ACCESSORIES .................................................................................................................................................... 51
11.6. STORAGE AND OPERATING CONDITIONS.................................................................................................... 52
12. EC-DECLARATION OF CONFORMITY ..................................................................................................53
13. INDEX ...........................................................................................................................................................54

Frama Matrix F22
7
1. System presentation
1.1. Safety instructions/Notes on use
Danger
1. Use this franking system indoors and for franking post and franking labels only. Any other
use, modification or change to the franking system is not permissible and may be
dangerous. The manufacturer accepts no liability for damage caused by use contrary to
the intended use or incorrect operation.
2. Check the franking system for external damage before setting it up. You may be putting
your life at risk by using a damaged machine.
3. A damaged connecting lead may only be replaced by a lead of the same type.
4.
A current overload protector must always be fitted in buildings in which the franking
system is plugged into the mains network.
5. Check the cable and plug before installing the system. Have any damage repaired by a
specialist electrician only.
6. Only connect the plug into a mains socket when the franking system housing is closed.
7. Always run the mains cable away from the rear of the franking system and make sure that
no risk exists of it being damaged or someone tripping over it.
8. Never pull the plug out of the socket by the mains cable.
9. Never reach into the printing unit. Your fingers could be injured if the franking machine is
switched on. Be careful if you are wearing long hair, a tie, etc.
10. Do not reach into rotating parts. There is a risk of injury.
11. Keep children away from the franking system.
12. Have your franking system repaired by a service technician from your local Frama sales
and service organization only. Never open the franking system y
ourself under any
circumstances. Repairs carried out incorrectly can represent a significant hazard to the
user.
1.1.1. Correct use
Danger!
1.
Use only accessories intended for this system. The use of accessories that are not
approved, or not authorized, can be detrimental to the service life of the franking system.
At the same time, a danger to the operator can be created.
2. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open
sleeves and similar loose items away from the feed entry area and the feed rollers. There
is a risk of injury on rotating parts.
3. Do not clean the system with flammable fluids. There is a risk of explosion.
4. Disconnect the system from the mains before cleaning it. Clean the system with a damp
cloth only. Do not spray any liquids on or into the franking system. There is a risk of
electric shock. Lethal hazard.
5. Do not place any liquids, glasses, franking ink, etc. on the franking system.
1.1.2. Installation notes
Information
Your Frama Matrix franking system was manufactured for use in normal conditions. Please
remember: Today’s furniture is coated with a confusing variety of paints, lacquers and
synthetic materials. In view of this, it is quite possible that some of these materials contain
constituents which can attack or soften the plastic feet of our equipment. The feet of our
equipment, if affected by foreign substances, can stain your furniture. Frama is unable to
accept any liability in this respect for obvious reasons. With this in mind, use a non-slip
underlay.
Avoid exposing directly to sunlight.

Frama Matrix F22
8
1.2. Use as intended/Notes on print quality
The following notes are intended to support you in achieving a sharp, professional print with your Frama
Matrix franking system, so as not to jeopardize the delivery of your franked mail. As the user, you are
responsible for the legibility of your franking.
Information
1. Your franking machine must be properly registered with the post office before you use it
for t
he first time. Follow the instructions given by your local Frama sales and service
organization when you do this.
2. Each franking mark may be used only once. The Local Post Office regards repeated use as
a punishable offence and a violation of the general terms and conditions of business.
3. Test franking marks or sample franking impressions are not regarded as valid by the Post
Office and items bearing them may not, therefore, be mailed.
4. The use of fibrous and other unsuitable envelopes can result in the marks blurring or
smearing marks and thus to the franking marks being illegible. In view of this, you are
urgently advised not to use envelopes of this kind. Do not use very absorbent or fibrous
envelopes for this reason. This could invalidate your franking.
5. The use of high gloss envelopes, which could offer insufficient contrast with the franking
mark, is not permitted.
6. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch
the surface of the mail item and thus smearing the franked mark. You should therefore
always use Frama Matrix franking labels for thick letters and packets.
7. Please make sure that no sharp objects, such as paper clips, are near the franking zone.
Such objects can damage the franking system.
8. Ink jet cassettes must be checked regularly to ensure high-quality printing. After a certain
time the printing head is sealed to prevent the individual nozzles from drying. Do not,
therefore, switch the
franking system off immediately, but wait until the print head is
sealed, or use the Log off button.
9. Please run a print head test and clean the print head using the Nozzle Cleaning function
(section 5.6.2. Nozzle cleaning on page 34) should you have the impression that there are
lines missing from the franked mark.
1.3. Requirements for the network environment/information security
Information
1. The franking system is connected to the user's local area network by Ethernet and by the
user's internet access correspondingly provided to exchange data with the FramaOnline2
data centre.
2. Frama guarantees that no other data that are not relevant for the franking system from the
user's network will be used, transmitted or read.
3. The user must take measures to ensure the integrity and security of the network at all
times when operating the franking system on the company network.
4. The PC interface is not active.
5. Consult the IP Configuration Manual (www.frama.com 
download area) for further
information on connecting the franking system.

Frama Matrix F22
9
1.4. Recycling and disposal
The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the
protection of human health and the environment to ensure that waste products are disposed of
utilizing the best available reprocessing, recovery and technical recycling possibilities. Your product
has been developed and manufactured using top-quality materials and components which can be
recycled and reprocessed.
Do not dispose of this product with household waste.
Please find out about local collection points for electrical and electronic waste products which are marked
accordingly.
You can hand over your old product to your specialized dealer/supplier when you purchase a replacement
product. The specialized dealer or supplier in Switzerland is obliged to take back used devices by the Swiss
Ordinance on the return, taking back and disposal of electrical and electronic appliances.

Frama Matrix F22
10
1.5. The Frama Matrix machine
The figures below show the principal components of the Matrix franking system. Please familiarize
yourself with the location of the components.
Fig. Matrix F22, front view:
Fig. Matrix F22, rear view:
Touch
screen
Ink system
Letter tray
Matrix F22 franking system
Power supply unit connection
Connection panel
Scales (optional)