NEC UX5000 User manual

Setting Up Your
Terminal
A Quick Tour of
Your Terminal
Answering and
Placing Calls
Features to Make You
More Productive
Using Your
Voice Mail
Empowered by Innovation
Multibutton Terminal
User Guide
0913401
Rev 4.1, 4/7/10
Printed in U.S.A.
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Installing the Handset And Line Cord
Adjusting the Five-Position Viewing Angle
When installing the handset and line cord:
1. Plug the handset cord into the handset jack on the
bottom of the terminal. The handset cord routes
through the lower channel on the right side of the
terminal base.
2. The line cord routes through the curved channel,
directed toward the back of the terminal, and then
secured in the notch located on the terminal legs.
To adjust the viewing angle position:
1. Secure legs and lift center brace.
To set a higher viewing angle position:
1. Slide brace up for adjustment.
2. Tabs will insert into desired slot
position located on legs.
2
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Removing and Reinstalling the Faceplate
To remove the faceplate
(if installing a custom DESI label):
1. Put your finger in the recessed
area under the faceplate and lift
off the faceplate.
To reinstall the faceplate:
1. Remove the old label, then insert the
customized replacement DESI label.
2. Replace and press down on the
faceplate as shown.
3
Setting Up Your
Terminal
How To Use This Guide
When using the instructions in this user guide, you:
1.Dial a digit on the key pad. For example:
– For line keys, dial #903.
2.Press a Programmable Function Key or Fixed Function Key. For example:
– Press CONF.
3.Push a Soft Key. For example:
– Push Dir.
Service Codes and Program entries may vary depending on installation. You may want to check with your
Communications Manager.
See the next page for a quick tour of your terminal’s layout and keys.
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Secure Mode and Display
4
Secure Mode
IP Terminals can be locked to prevent access and ensure security of stored data.
Alphanumeric Display
 While your terminal is idle , the display shows:
– The date and time, your name and your extension number.
– The idle menu Soft Key functions.
List Push to view previous numbers dialed and Caller ID information.
Dir Push for access to directory dialing (ABB, EXT, STA, or TELBK).
ICM Push to use common terminal functions.
Prog Push to set terminal functions.
 While your terminal is ringing , the display shows:
– (If an Intercom call) Your caller’s name.
– (If an outside call with Caller ID) The name and number of the incoming caller.
 While you are on a call , the display shows:
– Your caller’s name and number (if provided – see above).
– The functions of the Soft Keys that help you handle your call.
 Top Row Display Icons indicate such things as missed calls or voice messages.
– Once missed calls or voice messages are checked, icon will disappear.
 5th Row on IP Terminals i s used for double -height character row.
 Display Icons indicate such things as missed calls or voice messages.
– Icons disappear on digital terminals when double height characters
are enabled.
– The first one is Caller ID Missed Call History. With Caller ID enabled, this icon displays when an outside call is not
answered. Checking Call History (by pressing LIST-CID) will remove the icon from the display. (The Call History can also
be accessed by pressing the circular button in the center of the Navigation Pad.)
– The second one is for a new voice mail message. Once the message(s) have been listened to, the icon will be removed.
– The third one is for Bluetooth connectivity. It will be displayed whenever a Bluetooth device is connected.
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Using The Function Keys
Understanding the Ring/Message Lamp
5
A Quick Tour of
Your Terminal
Function Keys
 To place or answer a call on your outside Line/Loop keys:
– Press a Line/Loop key to place or answer an outside call.
– Line/Loop keys flash red or green while ringing, are on steady red when busy.
With the DESI-Less terminals, the Line/Loop keys can be displayed on one of four display pages. To display the page
with the ringing line/loop, use the Scroll key to change pages (however, in most cases, you can simply lift the handset
to answer the call).
– Your line keys are normally located on the first two rows of Function Keys.
 To make a Hotline key for a co-worker’s extension:
– Press CALL1+ Dial 851 + Press Function Key + Hotline Code 01+ Dial co-worker’s extension number + HOLD
to exit. (See the Terminal Feature Handbook for more Function Key types you can set up.)
 To call or Transfer your call to a co-worker:
– While on the call, press the Hotline Key. (The key lights red while your co-worker is busy, flashes red if in DND.)
– If you’re not on a call, pressing the Hotline Key places an Intercom call to your co-worker.
 To check your Function Key assignments:
– Press CHECK then the Function Key.
Soft Keys
– Use Soft Keys instead of dialing feature codes when handling your calls.
The Ring/Message Lamp
– Fast flash (red): A call is ringing your terminal.
– Fast flash (red): You have a message waiting.
– Lit solid (red): You left a message waiting on a co-worker’s terminal.
Using The Soft Keys
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6
Abbreviated Dial Bin Keys
To store common or group Abbreviated Dialing numbers:
Press CALL1 + 853 (for Common) or CALL1 + 854 (for Group) +
Dial Abbreviated Dialing bin number + Phone number to store +
HOLD + Enter name for stored number + HOLD + SPK or hang up
(Refer to page 18 for Entering Names).
To dial your stored Abbreviated Dialing number:
Press CALL1 + #2 + 3-digit bin (for Common) OR CALL1 + #4 +
Bin (for Group).
To store a personal Abbreviated Dial number:
Press CALL1 + Dial 855 + Dial bin number (1-9, 0) you want to
program + Dial extension number you want assigned + Press
HOLD + Enter the name associated with the bin you are
programming. (If your terminal is a non-display, simply press
HOLD)+ Press HOLD + Press SPK to hang up.
To dial your stored personal Abbreviated Dialing number:
Press CALL1 + #7 + 1-digit bin (for Personal Abbreviated Dialing).
Setting Up Your Abbreviated Dial Bin Keys
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7
A Quick Tour of
Your Terminal
Fixed Function Keys
DIAL
– Press DIAL to access Abbreviated Dialing.
CALL1 or CALL2
– Line appearance keys are Intercom keys for placing, answering or transferring calls.
FLASH
– Lets you access features of your outside lines (if provided), such as Waiting Call Pickup.
MIC
– While on a call, pressing MIC will mute (turn off) your handsfree microphone.
– A MIC Function Key can be programmed which will mute the handset.
DND
– Enables Do Not Disturb.
MENU
– While idle, press to adjust the Ring Volume, Off Hook Ring, Backlighting, Headset, and Peripherals.
VOLUME
– If idle, adjusts the display contrast.
– While on a call, adjusts the call volume.
– If Background Music is playing, adjusts the volume.
LND
– Use LND to dial previously dialed numbers.
DIR
– To view numbers in Central Telephone Book.
CONF
– While on a call, press to set up a Conference.
– Line/Loop key will be On (green) while on a Conference.
– Flashes (green) if you put a Conference call on Hold.
SPK
– Press to use Handsfree. Lift the handset for privacy.
– While on a handset call, press twice for Group Listen.
HOLD
– Puts your call on Hold.
Navigation Pad Center Key
– Press to view Caller ID Call History
eys Using The Fixed Function Keys
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8
Outside Calls
To answer an outside call:
1. Press SPK or lift the handset.
2. If you are not automatically connected, press flashing LINE or LOOP key.
– If you hear a call ringing a co-worker, dial ** and their extension number to pick it up.
To place an outside call:
1. Lift the handset or press a LINE or LOOP key (normally located on your first two rows of
Programmable Function Keys).
2. Wait for outside dial tone, then dial your outside number.
OR
1. Press CALL1.
2. Dial 9.
3. Wait for outside dial tone, then dial your outside number.
To use Last Number Redial to quickly redial your outside call:
1. Do not lift the handset and press CALL1 + Dial #5.
OR
1. To select a call from the last 10 numbers you dialed, do not lift handset, press LND key OR push
List - Redial Soft Key + Arrow Up or Down Soft Key to scroll to the number to be dialed,
then press CALL1.
To return a call in your Caller ID log:
1. Push the List Soft Key + CID Soft Key.
2. Push the Arrow Down Soft Key to scroll through the list of numbers in memory.
3. Once the desired number is displayed, press a LINE, LOOP or CALL1 key.
To place a Personal Abbreviated Dial call:
1. Press Dir Soft Key + Sta Soft Key (to view stored Personal Abbreviated Dial numbers - up
to 10) + press Arrow Up/Down Soft Keys to scroll through the list + press Dial Soft Key.
To call a number stored in a system-wide Abbreviated Dial bin:
1. (Optional) Lift handset + press CALL1 + Dial #2 +3-digit bin (for common).
OR
1. (Optional) Lift handset + press CALL1 + Dial #4 + bin (for group).
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9
Answering and
Placing Calls
To answer an Intercom call from a co-worker:
1. Do one of the following:
– If you hear a beep, speak toward your terminal or lift handset for privacy.
– If you hear Intercom ringing, press SPK or lift the handset.
To dial a co-worker over the Intercom:
1. Press CALL1.
2. Dial your co-worker’s extension number.
– If you hear intercom ringing, wait for your co-worker to answer.
– If you hear two beeps, your call has voice-announced. Go ahead and speak.
– If you hear a single beep, your call has voice-announced but your co-worker has their
handsfree microphone muted (turned off).
3. (Optional) To make a voice-announced Intercom call ring, Dial 1.
To call a co-worker using a Hotline Function Key:
1. (Optional: Lift handset) Press the Hotline Key.
– The Hotline Key is off when your co-worker is idle, on if busy, and flashing if in Do Not Disturb.
– See the Terminal Feature Handbook for more Function Key types you can set up.
If the co-worker you call is busy:
1. For Camp-On, dial 2and wait on the line for them to become free.
OR
1. For Callback, dial 2and hang up.
2. Wait for the system to call you back, then answer to have your call automatically go through.
– To cancel Callback, press CALL1 + Dial 870 + Hang up.
To Page a co-worker:
1. Press CALL1.
2. Dial *1 + 0for All Call Page, or *1 + 1 through 8 for page groups.
To leave a message for a co-worker:
1. Call your co-worker on the Intercom + Press your Programmed Voice Mail Function Key or Dial 8.
To call your own mailbox:
1. Press your Programmed Voice Mail Function Key OR press CALL1 + Dial *8.
Intercom Calls To And From Co-Workers
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10
Place A Call On Hold
To place your call on System (Regular) Hold:
(Your co-workers can pick up calls you place on System Hold.)
1. Do not hang up + Press HOLD.
– While an outside call is on Hold, the line key will flash (green).
– While an Intercom call is on Hold, your CALL1 key will flicker (red).
– A call you leave on Hold too long will recall to you. If you don’t answer the recall from
an outside call, it may then ring the attendant.
– Your co-workers cannot pick up an Intercom call you place on Hold.
To place your outside call on Exclusive Hold:
(Your co-workers cannot pick up calls you place on Exclusive Hold.)
1. Press the Exclusive Hold Function Key.
To pick up an outside call on Hold:
1. Press the flashing LINE/LOOP or CALL1.
To pick up an Intercom call on Hold:
1. Lift handset or press SPK + Press the flashing CALL1 Key.
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11
Features to Make You
More Productive
To set up a conference/meeting:
1. Place or answer your first call + CONF.
2. Place or answer your next call + CONF.
3. Press CONF again to begin the Conference.
– To add additional callers to your Conference (32 max), press CONF and repeat steps 2 through 3
– You can add either Intercom or outside callers.
– If you hear an error tone after trying to add another party, your Conference is full.
– To place a Conference on Hold, press HOLD but do not hang up. To reinstate the Conference,
press CONF.
Set Up A Conference (Telephone Meeting)
Transfer A Call To A Co-worker
To Transfer your call to a co-worker:
(If you have a Hotline Function Key for your co-worker, press it and skip to step 3.)
1. While on a call, press HOLD.
– To Transfer the call directly to your co-worker’s mailbox, press your Programmed Voice Mail
Key before going to step 2.
2. Dial your co-worker’s extension number.
3. Do one of the following:
– If you did not press your Voice Mail key after step 1, you can alternately press it here to send
the call to your co-worker’s mailbox.
– Announce the call and hang up or simply hang up to have the Transfer go through unannounced.
4. The transferred call will recall to you if it is not picked up.
– If you don’t answer the recall, the call may ring the attendant.
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12
Forward (reroute) Your Calls
To forward (reroute) your calls to a co-worker, voice mail or off-premise:
1. CALL1 + Dial *2.
Soft Keys can also be used to access the Call Forward feature.
OR
1. To forward off-premise: *46 + Line access code (e.g. 9) + Telephone number + HOLD.
To cancel: *46 + HOLD + Hang up.
2. Dial Call Forwarding Condition :
–1= Personal Answering Machine Emulation (then skip to step 4)
–2= Busy or not answered
–3= Follow Me
–4= Immediate
–6= Not answered
–7= Immediate with both ringing (not for Voice Mail)
–0= Cancel
3. Dial destination extension, the Voice Mail master number (normally 700), or press your Voice Mail key.
4. Dial Call Forwarding type:
–2= All calls
–3= Outside calls only
–4= Intercom calls only
DND flashes slowly. A voice prompt may remind you that your calls are forwarded.
To cancel Call Forward:
1. CALL1 + Dial *2. + Dial 0.
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13
To adjust the Ring Volume, Off Hook Ring, Back Light, and Headset:
Ring Volume:
1. While idle, press the MENU key + Press the VOL Lor Mkey to scroll and highlight Ring Volume
MENU option + Push OK Soft Key (you will hear ringing) + Press VOL Lor Mkey to adjust
volume level + Push OK Soft Key to set + Push Back Soft Key to exit.
Off Hook Ring, Back Light and Headset:
1. While idle, press the MENU key + Press the VOL Lor Mkey to scroll through MENU options +
(once highlighted) Push OK Soft Key to Enable or Disable + Push OK Soft Key to set +
Push Back Soft Key or the CLEAR key to exit.
Peripherals (Not Used):
Menu
Features to Make You
More Productive
To leave a Message Waiting (flashing Message Wait LED) when your co-worker doesn’t answer:
1. Place or answer your call + Do not hang up + Dial 0.
– Your co-worker’s Message Wait LED flashes fast. Your MW is lit.
– With Voice Mail, dial 8 to leave a message in your co-worker’s mailbox.
To answer a Message Waiting left for you:
1. CALL1 + *0.
– To cancel Messages Waiting (those you left and those left for you): CALL1 + 873.
Message Waiting
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14
Change Your Ring Tones
To change your extension’s incoming ring tones:
1. CALL1 + 820.
2. Dial 1to set the Intercom ring or Dial 2to set the outside line ring.
– Transferred calls use the intercom ring tone you select.
3. Dial the code for the ring pattern you want (Tones 1-8).
– You’ll hear the new ring tone as you dial each digit.
4. SPK to hang up.
To listen to the incoming ring choices:
1. CALL1 + 811.
2. Dial 1to listen to the Intercom ring or Dial 2to listen to the outside line ring.
3. Dial code for ring pattern you want (tones 1-8).
– For outside line ring (1-3), enter the tone (1-4) to which you want to listen.
4. SPK to hang up.
Dialing By Name (Directory Dialing)
To dial a co-worker or outside call by selecting from a group of names:
1. Push Dir Soft Key.
2. Push Soft Key for Directory Dialing type:
–ABBc = Common or Group Abbreviated Dialing
–EXT. = Co-worker’s extension numbers
–STA = Personal Abbreviated Dialing
–TELBK = Central Telephone Book
3. Dial letter/number for the party you want to call (e.g. dial 2 for A, B, C or 2).
4. Push the Down Arrow Soft Key to jump to that section.
5. Push the Down Arrow Soft Key or press VOL Lor Mto scroll through the list.
6. CALL1 or lift handset to place call or push the Dial Soft Key.
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15
For more call handling
power and flexibility, the
DSS Console provides 60
additional Function Keys
(and it’s possible to access
a second page of keys
providing up to 114 possible
function keys) and the DLS
provides 16. (For more on
setting up Function Keys,
see the
Terminal Feature
Handbook .)
If you are an attendant (normally extension 301), you have the following unique features:
Attendant Call Queuing
If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never
busy for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent,
non-programmable system feature.
Barge In
You can break into a co-worker’s active call.
Direct Line Access and Forced Line Disconnect
Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.
Line Queuing / Line Callback
Dial a code to wait for a busy outside line to become free.
Night Service / Night Ring
Put the system in the night mode (for after-hours answering). This requires a Night Mode Function Key.
Removing Lines and Extensions from Service
Remove problem lines from service – and return them to service once corrected.
(See the Terminal Feature Handbook for more on these features.)
Special Features For Attendants
Using A DSS Console
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16
Installing And Using a Headset
To install an optional headset:
1. Plug the headset cord into the headset jack on the
bottom of the terminal.
2. The headset cord routes through the upper channel on
the right side of the terminal base.
To program a Headset Key:
1. CALL1 + Dial 851 + Press Function Key + Headset code 05 + SPK.
– You will hear a confirmation beep and see visual
Headset confirmation on your display.
To use your headset:
Option: A Headset Service Code can be defined by your
Communications Manager which will allow the headset mode to be automatically used for all calls.
1. Press your programmed Headset Function Key.
– The headset key lights when you’re on a call.
To disconnect, press the Headset key again. You can still use the handset for calls or respond
to voice-announced Intercom calls with the headset plugged in. The headset only activates when
the Headset key is pressed.
Note: When the user is set up for ringing through the headset, the handset should not be used. It is
recommended to only use the headset in this case.
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17
Installing And Using a Headset
Features to Make You
More Productive
Answer a ringing call by pressing the Headset key.
OR
Press the Headset key and then a line key to make a trunk call.
OR
Press the Headset key to get Intercom dial tone.
OR
If on a headset call, press the Headset key to hang up.
While talking with an outside party while on speakerphone or off-hook with the handset, ringing for an
incoming call will not be heard in the headset.
Going off-hook with the handset while an incoming call is ringing can provide an inconsistent dial tone level.
Using the Headset with Automatic Answer for ACD Agents:
1. With the keyset in an idle state, press the CHECK key.
2. Press the programmed Headset Function Key (851:05) twice.
– Incoming CO calls to the agent will automatically be answered. Ringing Intercom calls will have
to be answered manually.
3. Press the CLEAR key to return the display to idle.
– The Headset key blinks when Automatic Headset is activated.
– To cancel Automatic Headset, repeat these steps.
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18
Programming Your Extension’s Name
To program your extension’s name:
1. Press idle CALL1 key.
2. Dial 800.
3. Enter the extension number to be named.
4. Enter the name following the Name Programming Chart below.
– Your name can be up to 12 digits maximum.
– Also use this procedure to program Personal Abbreviated Dial names and Display Messages.
5. Press HOLD.
6. Press SPK to hang up.
Enter Names
When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once for A,
twice for B, three times for C, etc.
1 = 1 @ [ ¥ ] ^ _ ` { | } →→
→→ ←← ←← 5 = J-L, j-l, 5 9 = W-Z, w-z, 9
Á À Â Ã Ç É Ê ì ó 6 = M-O, m-o, 6 0 = 0 ! “ # $ % & ’ ( )
2 = A-C, a-c, 2 7 = P-S, p-s, 7 ô Õú ä ö ü
3 = D-F, a-f, 3 8 = T-V, t-v, 8 * = * + , - . / : ; < =
4 = G-I, g-i, 4 > ? ∑∞¢£
# = Accepts an entry (only required if two letters on the same key are needed - ex: MON).
Pressing a second time adds a space.
CONF = Clear the character entry one character at a time.
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Additional Quick Reference For Other Features
19
Features to Make You
More Productive
While on a call, store a number for easy recalling : Memo Dial Function Key + Number to store +
Memo Dial key to save.
To dial number: Memo Dial key + LINE key.
Memo Dial:
To have your terminal greet callers and forward your calls:
CALL1 + * 47 + Record Personal Greeting + #+ 2(Busy/No Answer), 4(Immediate) or 6(No Answer)
+ Extension to receive calls + 2(All) or 3(CO) + SPK to hang up.
To cancel : CALL1 + *47 + 3.
Personal Greeting:
DND + 1to block your outside calls OR 2 to block Paging, Intercom calls, Call Forwards and transferred
outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to cancel.
Do Not Disturb:
To have your terminal greet your callers and Page you:
CALL1 + *47 + Record Personal Greeting + #+ 7+ Record Page + #+ Dial Page Zone (e.g., 801 + 1
for zone 1) + 2(All) or 3(CO) + CALL1 to hang up.
To cancel: CALL1 + *47 + 3.
To pick up: CALL1 + ** + Announced extension.
Park and Page:
To set up a conference/meeting: While on a call, CONF + Page party and announce zone + CONF twice
when co-worker answers.
To join: CALL1 + 864 + Announced Zone.
Meet Me Conference:
To automatically redial your outside call if it’s not answered: Place outside call + Repeat Redial
Function Key (or DIAL + LND) + Hang up + Lift handset when call goes through.
To cancel: DIAL + LND or Press Repeat Redial key.
Repeat Redial:
CALL1 + 828 + 2-digits for hour (24 hour format) + 2-digits for minutes + SPK to hang up.
Time:
From extension # to be swapped, CALL1 + Extension Data Swap service code (Pgm 11-15-12) +
4-digit password + Extension # to be swapped.
Secure Set Relocation:
Check with your Communications Manager to see if you can use these features:
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20
Calling (Logging Into) Your Mailbox
Voice Mail lets callers leave recorded messages for you and lets you leave recorded messages for co-workers.
Messages get stored in each person’s mailbox. To listen to your messages or use other voice mail features,
you call your mailbox and access the Main Menu. When you have new messages, your Voice Mail key flashes
and you see the VMsg Soft Key on your display.
The
Automated Attendant can answer your company’s calls with a recorded message and give dialing
instructions for callers to follow.
To log into your mailbox from your own terminal:
1. Do one of the following:
– Press your Voice Mail Function key.
– Push VMsg .
To log into your mailbox from a co-worker’s terminal:
1. Press CALL1 and dial the voice mail master number (normally 700).
2. Dial your own extension number.
– If you share a Group Mailbox with co-workers, pressing the Voice Mail key on your terminal or
their terminal logs you into the same shared mailbox.
From outside, to log onto your mailbox after calling your company’s Automated Attendant:
1. Dial #(for remote logon).
2. Dial your own extension number.
From outside, to log onto your mailbox if you have a direct line to your terminal:
(This requires custom programming and your terminal must be forwarded to voice mail.)
1. When voice mail picks up, wait for your greeting to start.
2. Dial #to stop the greeting.
3. Dial #and your own extension number.
From outside, to leave a message for a co-worker after calling your company’s Automated Attendant:
1. Dial *(for quick message).
2. Dial your co-worker’s extension number.
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