NEC ITK-32TCGS-1 User manual

Quick Start Guide
UNIVERGE BLUE CONNECT
NEC ITK-32TCGS-1

WELCOME TO UNIVERGE BLUE CONNECT

What’s in the box?
NEC ITK-32TCGS-1
A. ITK-32TCGS-1 Base & Handset
A.
T42G
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Guided Setup
Adjust the Angle of the Tilt Leg
To adjust the tilt level of the ITK-32TCGS-1:
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1. Turn the phone upside down.
2. Pull out the leg stoppers. (Fig. A)
3. Adjust the tilt leg, push in leg stoppers, and return the phone to
it's upright position. (Fig B.)
A. B.
Connect Cables
Please follow the diagram to install your phone. Once plugged in, the
and start to work. phone will automatically download its configuration
The voicemail box will be functional with a default greeting.
1. Connect an Ethernet cable to the LAN port on the phone and
connect the other end to your network. (Fig. A)
2. Insert the RJ-9 handset connector into the “Handset ” port on the
back of the phone. (Fig. B)
A. B.

Configure a Headset
To utilize a headset, you must first enable headset mode on the
ITK-32TCGS-1:
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1. Press the “Multi” button.
2. Press the “Settings” button.
3. Press “1” for User Settings.
4. Press “2” for Headset.
5. Press “1” for Enable/Disable.
6. Press “2” for Enable.
7. Press the “Home” button to return to the main menu.
Connect a Headset
To connect a headset:
1. Insert the RJ-9 headset connector into the “HEADSET” port on the
back of the phone.
The phone will now pick the headset as the default communication
method when placing and answering phone calls. To return the phone
to non-headset mode, follow the steps in “Configure a Headset” and set
Headset to Disabled.

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Features
NEC ITK-32TCGS-1
1Call Indicator Lamp •If missed call notification for the call
indicator lamp is disabled (default), the
lamp flashes for incoming and missed calls,
and displays steady red for message
waiting.
•If missed call notification for the call
indicator lamp is enabled, the lamp flashes
for incoming calls and missed calls,
including missed calls where someone has
left a voice mail. The lamp only display
steady red if you still have messages
waiting after you have cleared your missed
calls.
Reference Number Feature Feature Description
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2
3
4
5
7
12
8 9 10
11
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Reference Number Feature Feature Description
2 LCD and DESI-Less
Programmable Key
3
4
5Answer key
The LCD (Liquid Crystal Display) provides call status
activity information plus date, time and softkey
operation.
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7
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9
10
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The LCD supports 3 lines of text.
The first programmable key is reserved as the Line
Key. Line Keys allow the user to select which line to
operate on.
Any programmable keys not used as Line Keys can
be programmed as Speed Dial Keys by the user or
system administrator, or Microbrowser keys.
Numbers up to 24 digits can be assigned to Speed
Dial Keys. The numbers may be a telephone
number or star/hash codes.
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Press this key to get a dial tone. If you are
currently on a call, the current call will be placed
on hold and a new call will be started.
Press this key to answer an incoming call. If you
have a headset attached to the phone, the audio will
go through the headset. If you do not have a
headset attached to the phone, the audio will go
through the speaker on the phone.
You can also press this key to answer a waiting call.
Mic key
Menu key
Press key to mute the microphone. The LED on this
key flashes when the microphone is muted. Press
the key again to un-mute the microphone.
Press this key to access the features and settings
provided on the local telephone menu, such as Call
History, Personal Directory or User Settings.
Press this key to place a call on hold.
Press this key to transfer a call.
Controls the built-in speaker which can be used for
Hands Free dialing and conversations.
The LED on this key lights when the speaker is active.
Hold key
Transfer key
Speaker key
Feature key This key displays a set of menu options that provide
additional capabilities, such as speed dial key
programming and microbrowser applications.
Use this key to navigate to various features.
The up and down keys on the cursor pad can be used
to adjust the volume of the phone.
Cursor pad
Recall key
12Press this key to scroll to the next page of
Programmable Keys.
Multi (Scroll) key

Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Voicemail” soft key.
2. Enter the PIN provided to you by your Administrator, followed by
the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Voicemail” soft key.
2. Enter the PIN provided to you by your Administrator,
followed by the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.
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Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” button.
2. Press the “More" >>> soft key.
3. Press the “New Call” soft key. The original call is put on hold.
4. Dial an extension or telephone number.
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ANSWERING AN INCOMING CALL
On the Handset:
•Pick up the handset to answer the call.
On a Headset:
•Press the “Headset” button.
On Speakerphone:
•Press the “Speaker” button (or the “Answer” soft key) to answer
the call.

ENDING A CALL
On a Handset:
•Hang up or press the “End Call” soft key.
On a Headset:
HOLD
Placing a Call On Hold:
• While on a call, press the “Hold” button.
Retrieving Calls On Hold:
• Press the “Hold” button or press the "Resume" soft key.
•Press the "Headset" button.
On Speakerphone:
• Press the “Speakerphone” button.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.
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TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “Transfer” line key.
2. Press the “Blind” line key.
3. Dial an extension or telephone number.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Transfer” line key.
2. Dial an extension or telephone number.
3. Wait for the party to answer. Announce the call and indicate you
are transferring.
4. Press the “Transfer” soft key to transfer the call.

CALL WAITING
While already on a call, and a new call rings in, you will hear a beep tone
emitted by your phone.
To Answer the Second Call:
1. Press the Call Indicator soft key.
2. Press the “Answer” line key. The first call will be placed on hold.
3. Once your second call has ended, resume the original call by
pressing the “Resume” button.
To Reject the Second Call:
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1. Press the first line key. The line key will begin blinking.
2. Press the “Reject” soft key to immediately send the caller to
voicemail.
• While on a call, press the Up and Down cursor pad buttons to
adjust in-call volume on the phone.
Ringer Volume:
•While the phone is not in use, press the Up and Down cursor pad
buttons to adjust ringer volume on the phone.
VOLUME ADJUSTMENT
In-Call Volume:
VOICEMAIL
1. While the phone is not in use, press the “Voicemail” soft key.
2. Enter your voicemail PIN followed by #.
3. Press 1 to listen to new voicemail messages.

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•From any phone, dial *95 and the extension number of the
ringing station you would like to answer or select the Call Pickup
“from specific extension” (programmed previously via Control
Panel).
To Pickup a Call from a Group that you are a member of (Group Call
Pickup):
•From any phone, dial *97, or select the Call Pickup “from any
Pickup Group” (programmed previously via Control Panel).
To Pickup a Call from any Group (Group Call Pickup):
•From any phone, dial *97 and the Group number that the call is
ringing, or select the Call Pickup “from specific Pickup
Group” (programmed previously via Control Panel.
To Pickup a Call from any Station (Any Call Pickup):
•From any phone, dial *96, to answer a call of any ringing station,
or select the Call Pickup “Any company call” (programmed
previously via Control Panel).
CALLFLIP
To Transfer a Call to Your Other Devices:
•While on a call, select the "Transfer" soft key, "Blind" soft key,
Dial your own extension number, then Hangup.
Advanced Features
CALL PICKUP
To Pickup a Call from an Extension (Directed Call Pickup):

CALL PARK
To Place a Call on Park:
1. While on a call, press the Call Park line key
(programmed previously via Control Panel) or dial *7.
2. You will hear an announcement telling you which extension your
call is parked on and the call will be disconnected.
To Retrieve a Call from Park:
1. From any phone, dial the extension the call was parked on or
select the Monitor Park Slot Line Key (programmed previously via
Control Panel).
2. The Monitor Park slot line key enables a user to add the Park
Extensions to line keys for accessing the parked call as well as a
visual indication of the parked call
CALL OR TRANSFER DIRECT TO AN EXTENSION'S VM BOX
To Leave a VM message by calling and extension's VM Box Direct:
To Transfer a Caller to Leave a VM message in the extension's VM
Box Direct (Quick Transfer to VM):
•Dial * and the extension number you want to leave the
VM for.
•While on a call, select the "Transfer" soft key then Dial *
and the extension number the caller want to leave the
VM for and hang up.
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INTERCOM
To Pickup a Call from an Extension (Directed Call Pickup):
•Dial *90 and extension number of the user you want to intercom.

PAGING
To Page Phones in a Group:
•Dial the Page Group extension number or select the Paging line
key (programmed previously via Control Panel.
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CONFERENCE
To conference a call:
1. While on a call, press the “Conf” soft key or press the “Transfer”
soft key.
2. Use the keypad to dial the telephone number of the party to be
joined to the conference.
3. Press the “Dial” soft key to initiate the call, or wait a few
seconds for the call to be automatically dialed.
4. If you decide not to complete the conference, then the call can
be terminated by pressing the “EndCall” soft key.
5. If you want to switch between each party before the
conference is established, you can use the “Shuttle” soft key.
6. You can complete the conference by pressing the “Conf” soft
key.
Hang Up while conferencing:
1. If you are establishing a conference call and want to hang up
on the person you are calling, press the “EndCall” soft key
while the phone for the third party is still ringing; the other
two parties will be connected in a blind transfer call.
To Answer a Page:
•Dial *80 and you will be connected to the person that initiated
the Page

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ON-DEMAND CALL RECORDING
To Enable On-Demand Call Recording:
•While on a call dial #9 or select the Record line key
(programmed previously via Control Panel) to start and stop the
recording.
•The recording feature must be enabled by your admin before
the feature can be used.
1. Press the soft key.
2. Select > soft key to choose between All, Missed, Incoming,
and Outgoing calls.
3. Use the touch-screen display to scroll through the call
information.
Note: Different states have different laws about the notification that calls are being recorded.
Administrators can choose whether to enable or disablea call recording
announcement based on their state’s requirements. If enabled, Your call is being recorded
plays when you start recording.
CALL HISTORY
The phone stores call information of the most recent 50 calls,
displaying the newest entries first. For multiple phone calls from the
same telephone number, the most recent time and date information
for that number is shown.
If you have a Personal Directory entry for a number in your Call
History, the name from the Personal Directory is shown.
The icon appears in the display when there is a missed call. Once
you have checked the missed call log in the Call History information,
this icon disappears.
To View Call History:

To Add Entries in Call History to Personal Contacts:
1. Press the soft key.
2. Select > soft key to choose between All, Missed, Incoming, and
Outgoing calls.
3. Use the Up and Down keys of the cursor pad to scroll through
the call information.
4. Select the "..."soft key.
Select 3 to Delete the entry you highlighted on the previous page
or select 4 to Delete all entries.
To Delete Call History:
To Dial an Entry from Call History:
•Once the entry is highlighted you can call the contact by simply
going off hook on handset, speaker, or headset (if enabled) or
by selecting the soft key.
1. When an entry is highlighted, press the "..." soft key.
2. Select 2 for Directory Add.
3. Select the soft key if the info does not need any changes.
4. If changes are required select the portion of the entry to
change by using the UP and Down keys on the cursor pad, then
select the soft key.
5. Once the entry has been modified select the soft key, then
select the soft key to save the entry.
CALL HISTORY (continued)
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PERSONAL CONTACTS
To access Personal Contacts:
1. Use the touch-screen display to scroll through the Personal
Contacts.
2. You can also select the soft key and use the keypad to
search for an entry.
3. Once the entry is highlighted you can call the contact by simply
going off hook on handset, speaker, or headset (if enabled) or
by selecting the soft key.
Using Personal Contacts:
1. Press the soft key.
1. Use the touch-screen display to scroll through the Personal
Contacts.
2. You can select the entry via the touch-screen display to view
the details for that entry.
3. This displays the name and number for the entry, along with
the Speed Dial and Monitor settings.
4. You can also call the entry by selecting the soft key, or you
can Edit or Delete the entry by selecting the … soft key.
5. Press the X soft key to exit details screen and return to the
Personal Contacts.
To view a specific Personal Contacts entry:

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To add a Personal Directory entry:
1. Press the soft key.
2. Select the "…" soft key.
3. Select 1, to Add.
4. Use the keypad to enter a name for the Personal Contact, then
press the soft key. Use the * key to switch between
uppercase and lowercase keypad entry modes.
5. Use the telephone keypad to enter a phone number for the entry
and press the soft key.
6. Use the telephone keypad to enter a Speed Dial number (if
desired) for the entry and press the soft key.
Note: ONLY digits, * and # are accepted as numerical input in a Speed Dial.
7. If you have set a Speed Dial Key number for this entry, set the
monitor settings for this entry and press the soft key.
8. Press the soft key to save your changes.
PERSONAL CONTACTS (continued)

NEC-ITK32TCGS1-QS-001
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