NEC Univerge SV9100 Operating and installation instructions

General Description Manual
NDA-31581
ISSUE 2.0
SV9100
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at any
time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation of America and shall not be reproduced
without prior written approval of NEC Corporation of America.
Dterm, NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a
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Copyright 2015
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

General Information
The UNIVERGE SV9100 system is a feature-rich key system that provides over 12000 features
including Computer Telephony Integration, Contact Center, Uniform Call Distribution, ISDN-BRI Voice
Trunks, ISDN-PRI Voice Trunks, IP Telephony, Voice over Internet Protocol (VoIP) trunks and stations,
and many others.
The UNIVERGE SV9100 system provides what the customer needs today and, as business expands,
the system can be expanded to grow as well.
The UNIVERGE SV9100 system has a set of manuals that provide all the information necessary to
install and support the system. The manuals are described in this preface.
This Manual
This manual provides general information about the system, its features, system configuration, and
standards. This manual provides an overview of the UNIVERGE SV9100 system and is useful when
presenting information to potential customers.
Chapter 1 – Introduction
This chapter provides an overview and a brief description of the system.
Chapter 2 – Features
This chapter provides a list of features that are available with the system. Each feature is briefly
described.
Chapter 3 – Equipment
This chapter provides a list and brief description of the equipment that is available with the system.
Chapter 4 – Installation, Programming, and Maintenance Overview
This chapter briefly describes the installation, programming functions, and maintenance of the system.
Chapter 5 – Hardware Specifications
This chapter provides requirements and specifications relating to the system hardware. This chapter is
helpful to those that install the system.
Preface

Supporting Documents
UNIVERGE SV9100 Features and Specifications Manual
This manual provides detailed information concerning every feature available in the system.
UNIVERGE SV9100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed instructions
for installing the UNIVERGE SV9100 chassis, blades, multiline terminals, and optional equipment.
UNIVERGE SV9100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV9100 system using a multiline
terminal or PC.
UNIVERGE SV9100 PC Programming Manual
This manual describes the operation of the PCPro program for the UNIVERGE SV9100 system. This
program is a user-friendly Windows®application that allows the user to program and configure features
of the UNIVERGE SV9100 system from the PC environment.

General Description Manual R-1
GENERAL INFORMATION
This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On
the equipment is a label that contains, among other information, a product identifier in the format:
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The telephone company may change its technical operations and procedures. When such changes
affect the compatibility or use of the UNIVERGE SV9100 system, the telephone company is required to
give adequate notice of the changes for you to maintain uninterrupted service.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is the product
identifier in format: US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3).
Connection to party line service is subject to state tariffs. Contact the state public utilities commission,
public service commission or corporation commission for information.
For single and two-line equipment that connects to the telephone network via a plug and jack, the plug
and jack used with this equipment must comply with FCC Part 68 rules.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It must be connected to a compatible
modular jack that is also compliant.
TELEPHONE/SERVICE PROVIDER COMPANY NOTIFICATION
Before connecting this telephone system to the telephone network, the following information must be
provided to the telephone company:
Your telephone number.
FCC registration number:
When the SV9100 system is to be installed as a Key Function system (no dial access to Trunk
Groups/Route Advance Blocks), use the following number:
US:NIFKF07BSN1750
Regulatory

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R-2
When the SV9100 system is to be installed as a Multifunction system, use the following number:
US:NIFMF07BSN1750
When the SV9100 system is to be installed as a PBX system, use the following number:
US:NIFPF07BSN1750
Ringer Equivalence Number (REN): 0.7B
USOC jacks required: RJ11C, RJEX, RJ2FX, RJ2HX, RJ48C, RJ21X
INCIDENCE OF HARM
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may change its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice for
you to make necessary modifications to maintain interrupted service.
REPAIR SERVICE REQUIREMENTS
If the equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
If equipment malfunctions, all repairs must be performed by an authorized agent of NEC Corporation of
America. The user requiring service is responsible for reporting the need for service to an NEC
Corporation of America authorized agent or to NEC Corporation of America.
PRIVATE (LEASED) LINES
For Private (Leased) Line (Analog Data Format) equipment, type JM8 jack is required. Refer to ATIS
Technical Report No. 5 for details on this connector.
The Facility Interface Code (FIC) associated with each private line application represents the type of
service that is provided by the telephone company. The user instructions must contain a detailed list of
private line ports and the associated FICs for which the equipment has been approved. In addition, the
Service Order Code (SOC) must also be included for analog systems. The SOC indicates the degree of
network protection provided by the equipment.

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General Description Manual R-3
For Private (Leased) Line (Digital Format) equipment, in addition to the general requirements for all
equipment, certain digital connections require that an encoded analog content and billing protection
affidavit be provided the telephone company. Customer instructions must contain information on the
preparation and submission of the affidavit.
To comply with state tariffs, the telephone company must be given notification prior to connection. In
some states, the state public utility commission, public service commission or corporation commission
must give prior approval of connection.
TOLL RESTRICTION AND LEAST COST ROUTING EQUIPMENT
The consumer/purchaser/supplier instructions accompanying this equipment and/or software features
must contain the following notice:
The software contained in the UNIVERGE SV9100 to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are
placed into service.
Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as
they are established will restrict the customer and the customer’s employees from gaining access
to the network and these codes.
DIRECT INWARD DIALING
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A MANNER AS TO NOT PROVIDE FOR
PROPER ANSWER SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC RULES.
Direct Inward Dialing (DID) must contain the following:
Proper Answer Supervision is when:
This equipment returns answer supervision to the Public Switched Telephone Network (PSTN)
when Direct Inward Dialing (DID) calls are:
Answered by the called station.
Answered by the Attendant.
Routed to a recorded announcement that can be administered by the Customer Premise
Equipment (CPE) user.
Routed to a dial prompt.
This equipment returns answer supervision on all DID calls forwarded to the Public Switched
Telephone Network (PSTN). Permissible exceptions are:
A call is unanswered.
A busy tone is received.
A reorder tone is received.

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R-4
VOICE ANNOUNCEMENT/MONITORING OVER DID LINES
When using voice announcement or monitoring over DID Lines, observe the following.
EQUAL ACCESS REQUIREMENTS
If equipment such as Private Branch Exchanges (PBX), key systems or customer-owned coin/credit card
telephones is sold to a call aggregator, it must be able to provide users access to interstate providers of
operator services through the use of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
ELECTRICAL SAFETY ADVISORY
Parties responsible for equipment requiring AC power should consider including an advisory notice in
their customer information suggesting the customer use a surge arrestor. Telephone companies report
that electrical surges, typically lightening transients, are very destructive to customer terminal equipment
connected to AC power sources. This has been identified as a major nationwide problem.
HEARING AID COMPATIBILITY
NEC Multiline Terminals and NEC Single Line Telephones that are provided for this system are hearing
aid compatible. The manufacturer of other Single Line Telephones for use with the system must provide
notice of hearing aid compatibility to comply with FCC rules that now prohibit the use of non-hearing aid
compatible telephones.
CAUTION
Using the Voice Announcement feature to eavesdrop or record sound activities at the other end of the
telephone line may be illegal under certain circumstances and laws. Consult a legal advisor before
implementing any practice to monitor or record a telephone conversation. Some federal and state
laws require a party monitoring or recording a telephone to use a beep-tone(s), notify all parties to the
telephone conversation and/or obtain consent of all parties to the telephone conversation. In
monitoring or recording sound activities at the other end of the telephone line using the Voice
Announcement feature, the sound of the alert tone at the beginning of the Voice Announcement may
or may not be considered sufficient under applicable laws. Some of the applicable laws provide for
strict penalties for illegal monitoring or recording of telephone conversations.

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General Description Manual R-5
MUSIC ON HOLD
RADIO FREQUENCY INTERFERENCE
In compliance with FCC Part 15 rules, the following statement is provided:
SAFETY INFORMATION
This equipment has been certified by Canadian Standards Association and found to comply with all
applicable requirements:
CAN/CSA C22.2 No. 0-M – General Requirements – Canadian Electrical Code, Part II
CAN/CSA C22.2 No. 60950-1-07 – Safety of Information Technology Equipment – Part l: General
Requirements
UL 60950-1-SAFETY, 2nd Edition – Safety of Information Technology Equipment – Part I: General
Requirements
CAUTION
"In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the Music On Hold feature of this telecommunication system. NEC Corporation
of America hereby disclaims any liability arising out of the failure to obtain such a license."
CAUTION
“This equipment generates, uses, and can radiate radio frequency energy and if not installed and used
in accordance with the System Hardware Manual, may cause interference to radio communications.
This equipment has been tested and approved for compliance with the limits for a Class A computing
device pursuant to subpart J of Part 15 of FCC Rules, that are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation of this
telephone system in a residential area is likely to cause interference, in which case, the user, at his or
her own expense, is required to take whatever measures may be required to correct the interference.”

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R-6
INDUSTRY CANADA REQUIREMENTS
Industry Canada has established rules that permit this telephone system to be directly connected to the
telephone network. Prior to the connection or disconnection of this telephone system to or from the
telephone network, the telephone company must be provided with the following information.
This product meets the applicable Industry Canada Technical Specifications/Le present material est
conforme aux specifications techniques applicables d’industrie Canada.
1. Your telephone number.
2. IC registration number: IC: 140L-SN1750
3. Ringer Equivalence Number (REN) of the equipment: 0.7
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, when present, are connected together. This
precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to
be connected to the telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of RENs of all the devices does not
exceed five/L’indice d’equivalence de la sonnerie (IES) sert a indiquer le nombre maximal de terminaus
qui peuvent etre raccordes a une interface telephonique. La terminaison d’une interface peut consister
en une combinaison quelconque de dispositifs, a la seule condition que la somme d’indices
d’equivalence de la sonnerie de tous les dispositifs n’excede pas 5.
This equipment has been certified by the Canadian Standards Association and found to comply with all
applicable requirements of the standard for telephone equipment C 22.2 No. 225.
This equipment meets IC requirements CS03, PART II, PART III, PART VI.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the radio interference regulations of Industry Canada/Le present appareil numerique n’emet
pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de Classe A
prescrites dans le reglement sur le brouillage radioelectrique edicte par Industrie Canada.
CAUTION
Users should not attempt to make such connections themselves, but should contact the applicable
electrical inspection authority or electrician.

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General Description Manual R-7
BATTERY DISPOSAL
The UNIVERGE SV9100 system includes the batteries listed below. When disposing of these batteries,
you must comply with applicable federal and state regulations regarding proper disposal procedures.
The SV9100 GCD-CP10 provides memory backup for approximately three years. The Lithium battery
should be replaced every two years.
IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL
DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU
PURCHASED CONTAINS LITHIUM, NICKEL-CADMIUM OR SEALED LEAD BATTERIES. LITHIUM,
NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED, OR
DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.
The incineration, landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid
waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management
officials for other information regarding the environmentally sound collection, recycling, and disposal of
the battery.
Nickel-Cadmium (or sealed lead) batteries must be returned to a federal or state approved
nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or
a local seller of automotive batteries. Contact your local waste management officials for other
information regarding the environmentally sound collection, recycling and disposal of the battery
contained in this product. For Ni-Cd batteries, you can also call 1-800-8-BATTERYSM when further
information is required.
The packaging for the UNIVERGE SV9100 system contains the following labels regarding proper
disposal.
Table R-1 Battery Types and Quantities for Chassis and Blades
Unit Name Type of Battery Quantity
GCD-CP10 Lithium 1
DTL-8R-1 Ni MH 1
CHS LARGE BATT SET Sealed Lead 6
Headset Cordless II Ni MH 1
Internal Batteries Sealed Lead 2
BCH-L Lithium-ion 1
G955 Wireless Lithium-ion 1
CHS2UG B SMALL BATT SET Sealed Lead 2

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PRODUCT PACKAGE LABELING
EUROPEAN UNION INFORMATION
Notice to the user
The system described in this manual is intended to be connected to analog and digital networks and
supports a wide range of peripheral equipment. The following interfaces are available for connection to
public analog and digital telecommunication networks:
TBR3 ISDN basic rate interface
TBR4 ISDN primary rate interface
ES203-021 Analogue interface
To take advantage of all features of this system and the connected equipment, the country or network
specific features should match the supported features of the system. For an overview of the supported
features, refer to the documentation that comes with this system, or contact your local NEC
representative.
CONTAINS NICKEL-CADMIUM BATTERY.
BATTERY MUST BE RECYCLED OR
DISPOSED OF PROPERLY. MUST NOT BE
DISPOSED OF IN MUNICIPAL WASTE.
CONTAINS SEALED LEAD BATTERY.
BATTERY MUST BE RECYCLED. MUST NOT
BE DISPOSED OF IN MUNICIPAL WASTE.
Pb
Ni-Cd
CONTAINS NICKEL-METAL HYDRIDE
BATTERY. BATTERY MUST BE RECYCLED
OR DISPOSED OF PROPERLY. MUST NOT
BE DISPOSED OF IN MUNICIPAL WASTE.
Ni-MH

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General Description Manual R-9
Declaration of conformity
Hereby, NEC Enterprise Solutions, declares that the SV9100 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
For the Declaration of Conformity, visit:
http://www.nec-enterprise.com/Support/Declaration-of-Conformity/
Electromagnetic Compatibility
For the SV9100 system the following warning is applicable:
Warning
This is a class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
PRODUCT DISPOSAL INFORMATION
For Countries in the European Union
The symbol depicted here has been affixed to your product to inform you that
electrical and electronic products should not be disposed of as municipal
waste.
Electrical and electronic products including the cables, plugs and accessories
should be disposed of separately in order to allow proper treatment, recovery
and recycling. These products should be taken to a designated facility where
the best available treatment, recovery and recycling techniques are available.
Separate disposal has significant advantages: valuable materials can be re-
used and it prevents the dispersion of unwanted substances into the municipal
waste stream. This contributes to the protection of human health and the
environment.
Please be informed that a fine may be imposed for illegal disposal of electrical
and electronic products via the general municipal waste stream.
To facilitate separate disposal and environmentally sound recycling arrangements have been made for
local collection and recycling. In case your electrical and electronic products need to be disposed of
please refer to your supplier or the contractual agreements that your company has made upon
acquisition of these products.

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R-10
At http://www.nec-enterprise.com/About-NEC/Environment you can find information about separate
disposal and environmentally sound recycling.
Battery information
Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to
the battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate
batteries. This product uses Lithium batteries. Do not use any other type.
For an overview of the location of batteries used in these systems, the battery replacement or removal
instructions, please refer to the UNIVERGE SV9100 System Hardware Manual.

SV9100 General Description Manual i
TABLE OF CONTENTS
Chapter 1 Introduction to UNIVERGE SV9100
Section 1 System Overview........................................................ 1-1
Section 2 UNIVERGE SV9100 System Capacities ........................... 1-2
Section 3 SV9100 Digital and IP Multiline Telephone Line Up .......... 1-3
3.1 Modular Design...........................................................................1-3
3.2 Digital and IP Telephones...........................................................1-4
3.2.1 Digital Telephones ...............................................................1-5
3.2.2 IP Telephones......................................................................1-6
3.2.3 Terminal Category Reference..............................................1-7
3.2.4 Upgradeable Telephone Options.......................................1-10
3.3 Equipment and Applications Overview .....................................1-12
Chapter 2 Features
Section 1 Overview ................................................................... 2-1
Section 2 UNIVERGE SV8100 to UNIVERGE SV9100 Feature
Comparison List.......................................................... 2-1
Section 3 Features Descriptions .................................................. 2-8
Chapter 3 Equipment
Section 1 Equipment List ........................................................... 3-1
Section 2 Weights and Dimensions .............................................3-12
Chapter 4 Installation, Programming, and Maintenance Overview
Section 1 Installation and Technical Considerations ....................... 4-1
Section 2 Programming ............................................................. 4-2

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Section 3 Maintenance ............................................................... 4-3
Chapter 5 Hardware Specifications
Section 1 System Capacities ....................................................... 5-1
1.1 System Chassis Capacities ........................................................ 5-1
1.2 System Blade Capacities............................................................ 5-5
1.3 System Trunk/Port/Channel Capacities.................................... 5-11
Section 2 Chassis Power Based Calculator Chart .......................... 5-14
Section 3 Traffic Capacity ......................................................... 5-17
Section 4 Cabling Requirements and Specifications ...................... 5-18
Section 5 Power Requirements .................................................. 5-21
5.1 Power Supply Specifications .................................................... 5-21
5.2 Power Supply Consumption ..................................................... 5-22
Section 6 Environmental Conditions ........................................... 5-23
6.1 Temperature and Humidity ....................................................... 5-23
6.2 Outside Line Types................................................................... 5-24
6.3 Product Reliability ..................................................................... 5-25
6.4 Transmission, Network, and Control Specifications ................. 5-26
6.4.1 Transmission..................................................................... 5-26
6.4.2 Network............................................................................. 5-26
6.4.3 Control............................................................................... 5-26
6.5 Dialing Specifications................................................................ 5-27
6.5.1 Dial Pulse Address Signaling............................................ 5-27
6.5.2 Dual-Tone Multifrequency (DTMF) Address Signaling...... 5-27
6.5.3 External Equipment Connection........................................ 5-28
6.5.4 Music Source for Music on Hold via Chassis.................... 5-28
6.5.5 Music Source for Station Background Music via ACI........ 5-28
6.5.6 External Paging (Audio) .................................................... 5-28
6.5.7 External Tone Ringer/Night Chime Output........................ 5-28
6.5.8 SMDR Output.................................................................... 5-29
6.5.9 PC Connection .................................................................. 5-29
6.5.10 Relay Contact.................................................................... 5-29

SV9100 General Description Manual iii
Issue 2.0
Section 7 Battery Backup..........................................................5-29
7.1 System Backup (Optional) ........................................................5-29
7.2 Memory Backup ........................................................................5-29
Section 8 Audible and Visual Indication.......................................5-30
8.1 Tone Patterns ...........................................................................5-30
8.2 Multiline Terminal LED Flash Patterns......................................5-30

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