OSIM uDivine V2 User manual

uDivine V2
OS-8212 Operation Manual

1) English
2) Simplified Chinese 简体中文
3) Traditional Chinese 繁體中文

1
Safety 2
Names of parts and functions 5
Preparation before use 7
Operation 12
Product care and storage 13
Troubleshooting 15
Specifications 18
Contents
OS-8212 uDivine V2
Thank you for purchasing the OSIM uDivine V2 massage chair. Please read the operation
manual thoroughly for the correct methods of usage and take special notice of the safety
section before you start.
This manual should be kept on hand for easy reference. It is your guide to a safe and efficient
operation.
ENGLISH

2
IMPORTANT SAFETY INSTRUCTIONS
When using the product, please take special notice of the following basic precautions:
Read all instructions before using this product.
DANGER – To reduce the risk of electric shock:
Always unplug this product from the electrical outlet immediately after use and before
cleaning.
WARNING– To reduce the risk of burns, fire, electric shock, or injury to persons:
1) Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
2) The product should never be left unattended when plugged in. Unplug from electrical
outlet/power source when it is not in use, and before putting on or taking off parts.
3) Do not operate the product under the blanket or pillow. Excessive heating can occur and
cause fire, electric shock, or injury to persons.
4) Do not use the product if the electrical outlet/power source is loose.
5) Do not connect or disconnect the power plug/USB cable from the electrical outlet /power
source with wet hands.
6) When disconnecting the power plug/USB cable, pull it out by holding the plug/USB cable
head, not the cord/cable.
7) Do not operate the product if it has a damaged cord or plug/USB cable, a malfunction,
a power failure, or it is dropped into the water. Injury may occur when power is restored
unexpectedly. Return the product to OSIM Service Center for examination and repair.
8) If the power plug/USB cable or power cord is damaged, it must be replaced by OSIM
Service Center or its authorized service agents.
9) Do not carry this product by the power cord/USB cable or use the power cord/USB
cable as a handle.
10) Keep the product power cord/USB cable away from heated surfaces.
11) Do not place the power cord/USB cable under the product or any other heavy objects.
12) Do not wind the power cord/USB cable around the product.
13) Do not operate the product with the air openings blocked. Keep the air openings free of
lint, hair, and the likes.
14) Remove power plug/USB cable from the electrical outlet /power source immediately
should liquid be accidentally spilled onto the product as this may result in electric shock.
15) Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
16) To disconnect, turn off all controls and remove the power plug/USB cable from the
electrical outlet/power source.
17) Do not drop or insert any object or flammable material into any openings of the
product. This may result in electric shock, malfunction or risk of fire.

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18) Children should be supervised to ensure that they do not play with the product.
19) This product can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved. Keep children
away when the product is in operation.
20) Cleaning and user maintenance of the product shall not be made by children.
21) Do not use or operate the product when your body or hands are wet.
22) Do not use this product outdoors.
23) Do not use the product in an excessively humid or dusty environment as it may result in
malfunction.
24) Do not use the product in temperatures higher than 40˚C.
25) Do not expose the product to heaters, stoves or direct sunlight.
26) Do not cover the product during operation. This may result in a rise in motor temperature
and subsequent malfunction or fire.
27) Do not use the product in the event of a lightning storm.
28) If you should use the product in a cold room, do not increase the room temperature
abruptly. It is recommended that you increase the temperature gradually to a normal
level.
29) If the product is brought into a warm environment from a cold place where it was stored,
wait for an hour before use as there may be water droplets on mechanical parts due to
condensation. Using the product under such condition may result in malfunction.
30) When first using the product, please be careful and test it out using a low intensity/or
use within a short period of time to understand how the different motors work and your
preferred intensity.
31) Be sure to start on the gentle massage program if using the product for the first time.
32) If your legs slip off the footrest during massage, do not force them back in when the
kneading discs are clamped as this may result in injury.
33) Do not stand on or in product. Use only while seated.
34) Place and use the product on an even, non-slip floor.
35) Do not use the product if the fabric of the footrest is torn and the internal components
are exposed.
36) Do not disassemble the fabric cover of the product. Touching the internal components of
the product may result in malfunction or an electric shock.
37) Do not dismantle, drop, or subject the product to shock or vibration.
38) Do not use the product in combination with other therapeutic equipment or electric
blanket, etc, as this may result in ineffectiveness or injury.
39) Do not rest or place heavy objects on the product as this may result in malfunction.
40) The product must only be serviced or repaired by the OSIM Service Center. Users must
not attempt to disassemble or repair the product.

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41) Some noise may be heard coming from the product while in use. This is due to the
structure of the product and is normal.
42) Please do not use the product if you are not feeling well or under the influence of alcohol.
43) Stop using immediately should you experience discomfort and consult your doctor if you
experience any abnormal or severe pain.
44) The product has a heated surface. People who are insensitive to heat must be careful
when using the product.
45) This product is not intended for self-diagnosis or self-treatment of conditions that
should be managed by a qualified health care provider.
46) If you are under any medication of have any medical conditions, please consult
your health care provider first before use.
47) The suggested usage duration is 15 minutes. Ensure that the product rests for 10 minutes
before it is being used again as continuous usage over a long period may activate the
overheat protection device.
48) It is recommended that your usage do not exceed a total of 30 minutes per day as this
may result in excessive stimulation and adverse effects.
49) Do not use the product when the upholstery or seat is removed. This may cause injury or
malfunction.
50) Do not exert excessive force on the back of your neck while using massager.
51) Do not insert your hand or foot along the paths of the massage rollers during usage as
this may cause injury.
SAVE THESE INSTRUCTIONS
This product is intended for household use only
Warranty is subjected to cancellation if the product is used for
commercial purposes.

5
1. Seat
2. Locking lever for footrest
(Ottoman position)
3. USB port and holder
4. Lower arm airbag massage unit
5. Hip airbag massage unit
6. Surround sound speaker
7. Upper arm airbag massage unit
8. Backrest pad
9. Headrest pad
Names of parts and functions
10. Pocket for controller
11. Footrest massage unit
12. Backrest cover
13. Casters
14. Power cord and power plug*
15. Main power switch
16. Power inlet
*Power plug and main power switch will vary according
to country
*Product images are for illustrative purposes only and are not drawn to scale.
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Massage chair
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13
15
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4 5
76 8 9
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16
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6
Names of parts and functions
Controller
To power On/Off the
uDivine V2. To end
massage sequence and
return rollers to default
position.
To stop chair operation
immediately.
To raise/extend or
lower/retract the footrest
to desired height/length.
To pause massage program.
Power/Stop button
Main menu button
Safety stop button
Pause button
LCD display
Footrest adjustment
buttons
Backrest adjustment
buttons
OK button
To raise or recline the
backrest to desired angle.
To make selection in the
menu.
To return the controller
display back to main menu.
• Do not sit, step or place heavy objects on the controller.
• Refrain from dropping the controller. It is recommended that the controller be placed in the
side pocket when not in use.
• Do not exert excessive force on the controller.
• Do not handle the controller with wet hands.
• Do not operate the controller using sharp-edged or hard objects. It may result in damage.
Caution
Navigation buttons
Buttons for navigation in
the menu.
Standby LED
To raise/extend or
lower/retract the backrest
and footrest to default
upright position.
Upright button

7
Preparation before use
Setting up the uDivine V2
• The uDivine V2 is packaged with its
backrest in its reclined position.
• Before use, ensure that the backrest is
raised fully to its upright position, as
shown.
Placing the headrest pad
• Insert the loose end of the headrest pad
under the strap and flip over the headrest
pad as shown.
Caution
• Do not remove the backrest pad.
Backrest
in upright
position
• Align the zipper on the headrest pad as
shown and secure it.
Backrest pad
Headrest pad Zipper
Strap
Loose end of
the headrest pad
Zipper
Headrest pad

8
Preparation before use
• As the uDivine V2 is heavy, please exercise
extra care to not damage floor surfaces
when positioning it.
• It is recommended that a carpet be placed
under the uDivine V2 to prevent scratches
on the floor and reduce noise level during
operation.
Note
•If the rollers are located in the middle
of the backrest when operation is
terminated, they will return to the default
position when the main switch is turned
on again.
Caution
•Make sure all switches are turned off
(including the main switch) before the
power plug is connected to an electrical
outlet.
Placing the uDivine V2
• Ensure that there is a minimum clearance
of 70 cm behind and 80 cm in front of
the uDivine V2 (as shown) to allow it to
recline and extend the footrest without
obstruction during operation.
• Maintain a minimum distance of 1 meter
from AV devices such as television sets or
radio to prevent signal interference.
Power ON/OFF
• Connect the power cord to the uDivine V2
power inlet.
• Connect the power plug to the electrical
outlet.
•Push the main switch located at the back
of the uDivine V2 to turn it on or off.
70 cm
80 cm
Power inlet
ON/OFF main switch

9
Preparation before use
• Do not move the uDivine V2 with someone
on it. This will cause the uDivine V2 to tip
over and cause accident and injury.
Moving the uDivine V2
The uDivine V2 is fitted with casters for easy
maneuvering over a short distance.
• Raise the backrest fully to its upright
position and retract the footrest fully.
• Turn off the main power switch and
disconnect the power plug from the
electrical outlet.
• Lift the front of the uDivine V2 as shown
and wheel it to the desired location.
Caution
Casters
Adjusting the upper arm airbag
massage units
• Slightly push inwards to adjust the upper
arm massage units to your desired width
(3 width positions available).
• In order to enjoy a balanced massage
experience, it is advisable to have both
upper arm airbag massage units at similar
width position.
Upper arm airbag
massage unit
Adjusting the arm
airbag massage units
• Raise both sides of the arm airbag
massage units fully as shown.
Arm airbag massage unit
Do not apply pressure*

10
• Pull the ottoman slightly and lift up the
lever to rotate to footrest position.
• A ‘click’ sound can be heard to indicate
that it is fixed in footrest position.
• Release the lever and the ottoman will be
fixed in the footrest position.
Preparation before use
Footrest/Ottoman function
The ottoman can be rotated into footrest
position and vice versa.
Ottoman position
Pull the ottoman
slightly and lift up
the lever.
Ottoman lever
Footrest position
To rotate the footrest back to ottoman position
• Extend the footrest until it is fully extended
out from the seat.
• Lift the ottoman lever before rotating the
footrest in the direction as shown.
Ottoman lever
Note
• Footrest can only be fully retracted in
ottoman position.
• Do not rotate the footrest when the
massage is in operation.

11
Preparation before use
• When adjusting the backrest and footrest,
always ensure there is no object under/
near the footrest/seat and keep children or
pets away to prevent injury.
• Do not sit on the uDivine V2 footrest when
it is raised. Any sudden heavy weight
on the footrest could cause damage to
the mechanism, accident or injury if the
uDivine V2 tips over.
• Ensure that the backrest returns to its
most upright position before sitting on the
uDivine V2, and reclining it according to
your preference.
• Do not place fingers or objects in the
gaps between the seat and the backrest/
footrest.
Caution
Stop operation/Upright position
• Press the Power/Stop button [ ] to stop
the chair operation and press and hold
Upright button [ ] return the backrest
and footrest to the default upright position.
In the event of power failure
• Support two arms on the side frames, lift
and move your butt to the edge of the
seat.
• Lift your knees upwards and ease them
out.
• Turn off the main switch and disconnect
the power cord to prevent any sudden
operation of the massage chair if the
power is restored unexpectedly.

12
Stream music via Bluetooth
• Turn on Bluetooth on your smart device.
• Power on uDivine V2.
• Switch on Bluetooth via uDivine V2
controller.
• Search for uDivine V2 Bluetooth ID on your
smart device.
• Connect.
• Start streaming.
Operation
Note
• Ensure Bluetooth is switched on via
uDivine V2 controller before pairing it with
your smart device.
• Ensure Bluetooth is switched off via
uDivine V2 controller when it is not in use.
Compatibility of
OSIM Well-Being App
• Compatible with selected smart devices
running on iOS version 12 and above or
Android version 8.0 and above.
• All smart devices require compatible
connectivity using wireless (Wi-Fi or
cellular data networks) and Bluetooth-LE
4.0 and above.
• For updates on OSIM Well-Being App,
please visit the respective App stores.
OSIM Well-Being App
• Use OSIM Well-Being App to download
massage programs.
• For iOS users, download the OSIM Well-
Being App from App store.
• For Android users, download the
OSIM Well-Being App from Google Play*,
AppGallery* or Galaxy Store*.
• Please pair your smart device’s Bluetooth
with uDivine V2 speakers before pairing
with OSIM Well-Being App.
• Follow the instruction on the OSIM Well-
Being App to pair and unpair with
uDivine V2.
* Availability will vary according to country. Please visit
www.OSIM.com for further updates.

13
Product care and storage
Chair placement and storage
Environmental factors can strongly affect the product physically and mechanically. Do not expose
the product to direct sunlight or in places with extreme heat or air-conditioning vents. These can
cause the upholstery to dry up, crack or the color to fade.
Ensure enough space between the chair and surrounding furniture items and wall for unobstructed
movements during chair usage. Direct contact between the exterior of the chair with other furniture
items and walls will cause abrasive damage to the upholstery.
If the product is not to be used for a long period of time, cover it with a dust cover and disconnect
the power plug from the electrical outlet.
Clean the product using a dry lint-free cloth
Before cleaning, ensure that the main switch is turned off and the power plug is disconnected from
the electrical outlet.
The upholstery of the product is customarily exposed to the natural body oils of users.
The main unit structure and fabric can be cleaned thoroughly with a piece of soft, dry cloth. The
common micro-fiber cleaning materials or gloves are very well suited for this routine maintenance
process. Such materials and gloves are available for sale in most DIY shops.
Do not rub on the external prints (if any) as those are delicate and excessive cleaning/rubbing will
deface the prints.
Do NOT use wet elements for cleaning
The product is made up of electrical components and mechanical parts, which are all very sensitive
to moisture. Under no circumstances should they be exposed to any form of water or moisture.
If you use water (eg. a wet cloth) to clean the upholstery, the coating may be eroded and the
protection for the product will be diminished.
As for the controller, it may result in malfunction if you use a wet cloth to clean.
Do NOT rub/clean aesthetic prints on upholstery material excessively
Your chair may have graphics printed on the exterior. These prints are delicate and require special
care during cleaning. When cleaning, do not rub and/or repeatedly rub on the graphic prints as this
will damage or deface the prints. The prints should only be gently cleaned with a dry lint-free cloth.

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Product care and storage
Do NOT use cleaning agents
Under no circumstances should you use any cleaning agents, like benzene or thinner to clean the
product. This may cause the color of the upholstery to fade.
Do not wash the upholstery using washing machine. This may result in the deterioration of
upholstery quality.
Do NOT attempt to repair your product
Under no circumstances should you attempt to repair the product, for safety reason.
If you suspect a malfunction, always call the OSIM Service Center for further assistance and
information.

15
• These sounds originate from the internal mechanism
within the uDivine V2 during operation.
• This may occur during normal usage and is not due to
malfunction.
Problem Possible causes/action
• Frictional sound of rollers
against backrest.
• Frictional sound of rollers
within the foot massage unit.
• Motor sound during operation.
• Loud sound during tapping and
kneading program.
• The auto timer for massage duration has lapsed.
• The uDivine V2 is equipped with a thermal resetting
protection device. This is an added safety feature to
protect your massage chair from overheating.
• If the uDivine V2 stops and fails to restart as a result
of overheating, turn off the main switch for at least 30
minutes. Failure to do so may result in the uDivine V2
resuming operation unexpectedly when the device cools
down.
• Operation stopped and the
massage rollers move to its
default position.
• Check the power plug and ensure that it is securely
connected to the electrical outlet.
• Ensure that the main switch is turned ‘ON’.
• Controller does not function
correctly.
If you encounter problems operating the uDivine V2, please check the following points for
rectification. If problems persist, please switch off the uDivine V2, disconnect the power plug from
the electrical outlet and contact the OSIM Service Center* for servicing.
Do not disassemble or attempt to repair the uDivine V2 yourself. Doing so will void the
warranty and OSIM will not be responsible for any subsequent consequences.
Troubleshooting
• Stop use immediately and contact OSIM Service Center
for assistance.
• Power cord and plug are
abnormally hot.
• The Safety Stop button [ ] was pressed accidentally.
• Reset it by turning off and on the main switch located at
the back of the chair. Turn it on again after 5 seconds.
• If the same problem persists, please turn off the main
switch, disconnect the power plug from the electrical
outlet and contact OSIM Service Center.
• Massage stops midway.

16
• Ensure that the main switch and the switch on the
electrical outlet is turned on.
• Ensure that the power plug is firmly connected to the
electrical outlet.
• Check that the voltage at the electrical outlet is
adequate.
Problem Possible causes/action
• The uDivine V2 does not
function.
• Check that the function of footrest is turned on.
• Check the power plug and ensure that it is securely
connected to the electrical outlet. If the same problem
persists, please contact the OSIM Service Center.
• Footrest massage unit does not
function.
• The roller mechanism may be strained when the
massage speed is slow and subjected to excessive force.
• Do not apply excessive force on the rollers.
• Massage rollers stop during the
massage session.
Troubleshooting
• Ensure that no obstacle is caught behind the backrest
or under the footrest as this activates the safety
mechanism.
• The backrest and footrest
cannot be reclined/raised or
retracted/extended.
• Turn off the main switch located at the back of the chair
and turn it on again after 5 seconds.
• Beeping sound from the
controller.
• Sit in the deepest position of the chair and keep your
head on the pillow during the body scan.
• Re-adjust shoulders position using auto or manual
shoulder adjustment.
• Unsuccessful shoulders
detection.
• For safety, the backrest and footrest massage will stop
when adjustments are being made to the backrest.
• The backrest and footrest
massage stops when the
backrest is reclining.

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• This could be due to signal interference.
• Turn off the main switch located at the back of the
chair. Turn it on again after 5 seconds and reattempt
pairing.
Problem Possible causes/action
• Unsuccessful Bluetooth pairing
after several attempts.
Troubleshooting
* Please visit us at www.OSIM.com for information on the nearest service center.
Product warranty is valid only in the country of purchase.
• Turn off the chair and contact the OSIM Service Center
for assistance.
• If you face any problems other
than the ones mentioned
above, or problems still persists
after following instructions

Model name OSIM uDivine V2
Model number OS-8212
Voltage available 220-240V 50-60Hz (260W)
220V~ 50Hz (530W)
(maximum power under steady state operation)
110V~ 60Hz (260W)
(Kindly ensure that the local Alternating Current (AC) voltage
corresponds with product specified voltage)
Auto timer 15 minutes
Chair dimension
Upright position 1250(L) x 720(W) x 1150(H) mm
Reclined position 1800(L) x 720(W) x 900(H) mm
Weight
Net weight Approx. 93 kg
Gross weight Approx. 114 kg
Specifications
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