Pitney Bowes SendPro Series User manual

Quick Reference Guide
SV63348 Rev.C
April 29, 2022
Shipping & Mailing
Postage Meters
SendPro® C Lite, SendPro® C, SendPro®+
Quick Reference Guide
Finding the Product Code Number (PCN) and serial number 2
Navigating the Home screen 3
Printing a shipping label or printing postage on an envelope 5
Printing a shipping label 7
Tracking a shipment 12
Using cost accounts to charge back shipping label postage 12
Adding a shipping label cost account 13
Navigating the Print on Envelopes app 14
Sending a First-Class Mail envelope 15
Sending a large First-Class® envelope 16
Sending Certified Mail 17
Sending an international letter 18
Using USPS special services 19
Updating postal rates or software for printing on envelopes 19
Refilling postage for printing on envelopes 20
Sealing envelopes when you print postage 21
Filling the moistener tank 22
Replacing the ink cartridge 23
Printing a test pattern 25
Supplies, ink cartridges, and options 27

Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
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Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C Lite,
SendPro C, SendPro+.
Creating shipping labels or printing on envelopes
Tap Print on Envelopes to print postage for envelopes and post cards. Tap Create Shipping Labels
to create a shipping label for important large envelopes or packages using USPS, UPS®, or FedEx®.
Using SendPro Apps
Tap on SendPro Apps to access a variety of apps to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of
the Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations
for resolving them. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lSolutions to resolve the issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
To learn how to use the SendPro Care app, tap i How to use on the main page of the app.
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The toolbar
The toolbar appears at the top of every screen. It allows you to view and change settings for your
device.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Create Shipping Labels or Print on
Envelopes.
3. Tap the question mark in the toolbar to open the SendPro Care app.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents
a wireless connection.
5. Settings - View or change your device and app settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For Print on Envelopes, this includes setting the default postage refill amount,
installing external scales and performing maintenance. For shipping labels, this includes
managing your carrier accounts and setting up your shipping label printer default values.
6. Profile - View your profile (name and email for shipping label account), log out, or lock your
SendPro C Lite, SendPro C, SendPro+.
Printing a shipping label or printing postage on an
envelope
You can either create a shipping label or print postage on an envelope. For a shipping label, tap
Create Shipping Labels on the Home screen. For postage, tap Print on Envelopes on the Home
screen.
Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for
USPS package services. You can also send via UPS® or FedEx®. The packaging options and
benefits are almost identical.
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Use Create Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
Use Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
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Printing a shipping label
Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for
USPS package services. You can also send via UPS® or FedEx®. The packaging options and
benefits are almost identical.
1. Tap Create Shipping Labels on the Home screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new
address.
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4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost
Account and select an account to change or add the account..
5. Tap Continue.
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6. Enter the recipient address manually or tap Address book to select one from the address book.
7. Tap Continue.
8. Tap a package type.
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9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap Weight. Tap Scale
and the weight appears. Tap Apply.
lIf you do not have a scale, tap Weight and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
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