Pitney Bowes PitneyShip Cube AX00 User manual

Shipping & Mailing
Shipping Label Printer
PitneyShip™ Cube
AX00
User Guide
US English Edition
SV63411 Rev. A
June 16, 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

The PitneyShip Cube User Guide is designed to assist in the daily operations of the printer and scale.
Use this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63411 Rev. A June 16, 2023 First release of guide.
Other Resources
Visit the Pitney Bowes support site for other resources that may be helpful when working with the
PitneyShip Cube.
https://www.pitneybowes.com/us/support/products/pitneyship-cube-support.html
About this Book
Pitney Bowes User Guide June 2023 3

1 - Installation
Installing your PitneyShip Cube 8
Installing PitneyShip Cube on a Windows PC using a USB connection (new user) 9
Installing PitneyShip Cube on a Windows PC using a wireless connection (new user) 15
Installing PitneyShip Cube on a Windows PC using a USB connection (existing user) 22
Installing PitneyShip Cube on a Windows PC using a wireless connection (existing user) 28
Installing PitneyShip Cube on a Mac using a USB connection (new user) 34
Installing PitneyShip Cube on a Mac using a wireless connection (new user) 40
Installing PitneyShip Cube on a Mac using a USB connection (existing user) 46
Installing PitneyShip Cube on a Mac using a wireless connection (existing user) 52
Installing PitneyShip Cube on a mobile device (new user) 58
Installing PitneyShip Cube on a mobile device (existing user) 64
2 - Connectivity
Reconnecting your PitneyShip Cube to the PitneyShip mobile app 71
3 - Downloads and Drivers
Installing the PitneyShip Cube driver on an additional computer 74
Table of Contents
Pitney Bowes User Guide June 2023 4

4 - Feeding and Jamming
Clearing a label jam on the PitneyShip Cube 78
5 - Maintenance
Changing the label roll on the PitneyShip Cube 80
6 - Printing
Printing a test label using the PitneyShip Cube with the PitneyShip mobile app 82
7 - Product Information
Understanding your printer LED light codes for the PitneyShip Cube 84
8 - Scales and Weighing
Using the PitneyShip Cube scale with the PitneyShip mobile app 87
Zeroing the scale on the PitneyShip Cube 87
9 - PitneyShip mobile app
Installing the PitneyShip mobile app App 89
Refilling postage in the PitneyShip mobile app 89
Creating a Shipping Label in the PitneyShip mobile app 90
Importing an address using your mobile device camera in PitneyShip Mobile 92
Adding an Address to the Address Book in the PitneyShip mobile app 92
Editing an Address in the PitneyShip mobile app 93
Deleting an Address from the Address Book in the PitneyShip mobile app 93
Tracking a Shipment in the PitneyShip mobile app 94
Connecting your Amazon store to the PitneyShip mobile app 94
Connecting your eBay store to the PitneyShip mobile app 95
Pitney Bowes User Guide June 2023 5

Connecting your Shopify store to thePitneyShip mobile app 96
Changing your PitneyShip subscription using the PitneyShip mobile app 97
10 - Safety
Important Safety and Compliance Information for Your Printer and Scale 99
Pitney Bowes User Guide June 2023 6

1 - Installation
In this section
Installing your PitneyShip Cube 8
Installing PitneyShip Cube on a Windows PC using a
USB connection (new user) 9
Installing PitneyShip Cube on a Windows PC using a
wireless connection (new user) 15
Installing PitneyShip Cube on a Windows PC using a
USB connection (existing user) 22
Installing PitneyShip Cube on a Windows PC using a
wireless connection (existing user) 28
Installing PitneyShip Cube on a Mac using a USB
connection (new user) 34
Installing PitneyShip Cube on a Mac using a wireless
connection (new user) 40
Installing PitneyShip Cube on a Mac using a USB
connection (existing user) 46
Installing PitneyShip Cube on a Mac using a wireless
connection (existing user) 52
Installing PitneyShip Cube on a mobile device (new
user) 58
Installing PitneyShip Cube on a mobile device
(existing user) 64

Installing your PitneyShip Cube
Your PitneyShip Cube can be installed on a Windows PC, Mac, and mobile device. If you are
connecting your PitneyShip Cube to a Windows PC or a Mac, you are given the option to connect via
USB cable or Wi-Fi. If you are connecting your PitneyShip Cube to a mobile device, you will connect
using Wi-Fi. Select an installation article below to see detailed step-by-step instructions for your
preferred installation.
lInstalling your PitneyShip Cube using a PC
lInstalling your PitneyShip Cube using a Mac
lInstalling your PitneyShip Cube using your mobile device
Installing your PitneyShip Cube using a PC
If you are new to PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Windows PC using a USB connection as a new PitneyShip user
lInstalling PitneyShip Cube on a Windows PC using a wireless connection as a new PitneyShip
user
If you are an existing PitneyShip user, select your preferred connection method:
lInstalling PitneyShip Cube on a Windows PC using a USB connection as an existing PitneyShip
user
lInstalling PitneyShip Cube on a Windows PC using a wireless connection as an existing
PitneyShip user
Installing your PitneyShip Cube using a Mac
If you are new to PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Mac using a USB connection as a new PitneyShip user
lInstalling PitneyShip Cube on a Mac using a wireless connection as a new PitneyShip user
If you are an existing PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Mac using a USB connection as an existing PitneyShip user
lInstalling PitneyShip Cube on a Mac using a wireless connection as an existing PitneyShip user
1 • Installation
Pitney Bowes User Guide June 2023 8

Installing your PitneyShip Cube using your mobile device
lInstalling PitneyShip Cube on a mobile device as a new PitneyShip user
lInstalling PitneyShip Cube on a mobile device as an existing PitneyShip user
Installing PitneyShip Cube on a Windows PC using a
USB connection (new user)
These instructions will guide you through a first-time installation of your PitneyShip Cube on a
Windows PC as a new PitneyShip user. These instructions are for users wanting to connect their
PitneyShip Cube using a wired USB cable connection.
1. Opening the box and unpacking
2. Creating your PitneyShip account
3. Connecting your PitneyShip Cube
4. Performing a test print
Opening the box and unpacking
Pitney Bowes User Guide June 2023 9
1 • Installation

1. Unpack the device and remove the protective scale spacers.
1 • Installation
Pitney Bowes User Guide June 2023 10