Pitney Bowes PitneyShip Cube AX00 User manual

Shipping & Mailing
Shipping Label Printer
PitneyShip™ Cube
AX00
User Guide
US English Edition
SV63411 Rev. A
June 16, 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

The PitneyShip Cube User Guide is designed to assist in the daily operations of the printer and scale.
Use this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63411 Rev. A June 16, 2023 First release of guide.
Other Resources
Visit the Pitney Bowes support site for other resources that may be helpful when working with the
PitneyShip Cube.
https://www.pitneybowes.com/us/support/products/pitneyship-cube-support.html
About this Book
Pitney Bowes User Guide June 2023 3

1 - Installation
Installing your PitneyShip Cube 8
Installing PitneyShip Cube on a Windows PC using a USB connection (new user) 9
Installing PitneyShip Cube on a Windows PC using a wireless connection (new user) 15
Installing PitneyShip Cube on a Windows PC using a USB connection (existing user) 22
Installing PitneyShip Cube on a Windows PC using a wireless connection (existing user) 28
Installing PitneyShip Cube on a Mac using a USB connection (new user) 34
Installing PitneyShip Cube on a Mac using a wireless connection (new user) 40
Installing PitneyShip Cube on a Mac using a USB connection (existing user) 46
Installing PitneyShip Cube on a Mac using a wireless connection (existing user) 52
Installing PitneyShip Cube on a mobile device (new user) 58
Installing PitneyShip Cube on a mobile device (existing user) 64
2 - Connectivity
Reconnecting your PitneyShip Cube to the PitneyShip mobile app 71
3 - Downloads and Drivers
Installing the PitneyShip Cube driver on an additional computer 74
Table of Contents
Pitney Bowes User Guide June 2023 4

4 - Feeding and Jamming
Clearing a label jam on the PitneyShip Cube 78
5 - Maintenance
Changing the label roll on the PitneyShip Cube 80
6 - Printing
Printing a test label using the PitneyShip Cube with the PitneyShip mobile app 82
7 - Product Information
Understanding your printer LED light codes for the PitneyShip Cube 84
8 - Scales and Weighing
Using the PitneyShip Cube scale with the PitneyShip mobile app 87
Zeroing the scale on the PitneyShip Cube 87
9 - PitneyShip mobile app
Installing the PitneyShip mobile app App 89
Refilling postage in the PitneyShip mobile app 89
Creating a Shipping Label in the PitneyShip mobile app 90
Importing an address using your mobile device camera in PitneyShip Mobile 92
Adding an Address to the Address Book in the PitneyShip mobile app 92
Editing an Address in the PitneyShip mobile app 93
Deleting an Address from the Address Book in the PitneyShip mobile app 93
Tracking a Shipment in the PitneyShip mobile app 94
Connecting your Amazon store to the PitneyShip mobile app 94
Connecting your eBay store to the PitneyShip mobile app 95
Pitney Bowes User Guide June 2023 5

Connecting your Shopify store to thePitneyShip mobile app 96
Changing your PitneyShip subscription using the PitneyShip mobile app 97
10 - Safety
Important Safety and Compliance Information for Your Printer and Scale 99
Pitney Bowes User Guide June 2023 6

1 - Installation
In this section
Installing your PitneyShip Cube 8
Installing PitneyShip Cube on a Windows PC using a
USB connection (new user) 9
Installing PitneyShip Cube on a Windows PC using a
wireless connection (new user) 15
Installing PitneyShip Cube on a Windows PC using a
USB connection (existing user) 22
Installing PitneyShip Cube on a Windows PC using a
wireless connection (existing user) 28
Installing PitneyShip Cube on a Mac using a USB
connection (new user) 34
Installing PitneyShip Cube on a Mac using a wireless
connection (new user) 40
Installing PitneyShip Cube on a Mac using a USB
connection (existing user) 46
Installing PitneyShip Cube on a Mac using a wireless
connection (existing user) 52
Installing PitneyShip Cube on a mobile device (new
user) 58
Installing PitneyShip Cube on a mobile device
(existing user) 64

Installing your PitneyShip Cube
Your PitneyShip Cube can be installed on a Windows PC, Mac, and mobile device. If you are
connecting your PitneyShip Cube to a Windows PC or a Mac, you are given the option to connect via
USB cable or Wi-Fi. If you are connecting your PitneyShip Cube to a mobile device, you will connect
using Wi-Fi. Select an installation article below to see detailed step-by-step instructions for your
preferred installation.
lInstalling your PitneyShip Cube using a PC
lInstalling your PitneyShip Cube using a Mac
lInstalling your PitneyShip Cube using your mobile device
Installing your PitneyShip Cube using a PC
If you are new to PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Windows PC using a USB connection as a new PitneyShip user
lInstalling PitneyShip Cube on a Windows PC using a wireless connection as a new PitneyShip
user
If you are an existing PitneyShip user, select your preferred connection method:
lInstalling PitneyShip Cube on a Windows PC using a USB connection as an existing PitneyShip
user
lInstalling PitneyShip Cube on a Windows PC using a wireless connection as an existing
PitneyShip user
Installing your PitneyShip Cube using a Mac
If you are new to PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Mac using a USB connection as a new PitneyShip user
lInstalling PitneyShip Cube on a Mac using a wireless connection as a new PitneyShip user
If you are an existing PitneyShip, select your preferred connection method:
lInstalling PitneyShip Cube on a Mac using a USB connection as an existing PitneyShip user
lInstalling PitneyShip Cube on a Mac using a wireless connection as an existing PitneyShip user
1 • Installation
Pitney Bowes User Guide June 2023 8

Installing your PitneyShip Cube using your mobile device
lInstalling PitneyShip Cube on a mobile device as a new PitneyShip user
lInstalling PitneyShip Cube on a mobile device as an existing PitneyShip user
Installing PitneyShip Cube on a Windows PC using a
USB connection (new user)
These instructions will guide you through a first-time installation of your PitneyShip Cube on a
Windows PC as a new PitneyShip user. These instructions are for users wanting to connect their
PitneyShip Cube using a wired USB cable connection.
1. Opening the box and unpacking
2. Creating your PitneyShip account
3. Connecting your PitneyShip Cube
4. Performing a test print
Opening the box and unpacking
Pitney Bowes User Guide June 2023 9
1 • Installation

1. Unpack the device and remove the protective scale spacers.
1 • Installation
Pitney Bowes User Guide June 2023 10

2. Feed the label roll into the slot.
a. Open the label roll cover.
b. Remove the protective sheet and the tape from the label roll.
c. Feed the label roll through the slot, and close the cover.
Pitney Bowes User Guide June 2023 11
1 • Installation

3. Connect the device to a power source and press the power button. The LED will light up orange
and then change to flashing white until your PitneyShip Cube is connected.
4. Set up and complete the installation using PitneyShip.
Creating your PitneyShip account
1. Go to cube.pitneybowes.com.
2. Click Get Started.
3. Enter your email address, then click Next.
4. The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click
Next.
5. Select your PitneyShip plan and click Next.
6. Fill in your account details.
7. Fill in your legal business name. If you do not have a legal business name, tap the I am the sole
proprietor without a legal business name check box.
8. Fill in your business address fields.
9. Click Create Account.
1 • Installation
Pitney Bowes User Guide June 2023 12

10. Your PitneyShip account creation is complete. Click Next.
11. Enter the password you created and click Sign In.
12. Click Get Started.
Connecting your PitneyShip Cube
1. Connect the USB cable to your printer and your PC.
2. When asked, "How do you want to connect your PitneyShip Cube?" select With USB.
3. Review the Before installing prompt and click Next.
Pitney Bowes User Guide June 2023 13
1 • Installation

4. Click Download PitneyShip Cube Driver.
a. Once the download is complete, go to your Downloads folder, or your designated page for
downloads, and double-click the PB_Printer_and_Scale_driver.exe file. This will open the
installer. If you are unable to find the file, click downloading again.
b. Review the license agreement and select "I accept the terms in the license agreement",
and click Next.
c. Click Finish to start the installation process. The Seagull Driver Wizard will open.
d. Select Install Print Drivers and click Next.
e. Select USB and click Next.
f. Select Install a driver for a Plug and Play printer and click Next.
g. Click Next.
h. Click Finish.
i. Once the installation is complete, click Close.
5. Once the driver is installed, go to Printers and Scanners on your computer. Click Yes to
confirm that your PitneyShip Cube has been added to your printer list.
6. Click Download DeviceHub.
a. Once the download is complete, go to your Downloads folder, or your designated page for
downloads, and double-click the DeviceHubXX.XX.X.exe file. This will open the installer.
b. Click Install.
c. Once the installation is complete, click Finish to close the installer.
d. On your computer, check the Systems tray at the bottom of your desktop and find the
DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
e. Click Activate DeviceHub. A new tab will open.
f. Once DeviceHub activation is successful, close the tab.
7. Click Continue PitneyShip Cube Setup.
8. Confirm your location and click Next.
Performing a test print
1. Click Print to perform a test print.
2. Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was
unsuccessful, please contact us using the contact options.
3. Tap Yes if your test print was successful.
4. Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to
complete.
Your PitneyShip Cube setup is now complete.
1 • Installation
Pitney Bowes User Guide June 2023 14

Installing PitneyShip Cube on a Windows PC using a
wireless connection (new user)
These instructions will guide you through a first-time installation of your PitneyShip Cube on a
Windows PC as a new PitneyShip user. These instructions are for users wanting to connect their
PitneyShip Cube using a Wi-Fi connection. Before you begin your installation, you will need your
mobile device to establish a Wi-Fi connection. .
1. Opening the box and unpacking
2. Creating your PitneyShip account
3. Connecting your PitneyShip Cube
4. Performing a test print
Opening the box and unpacking
Pitney Bowes User Guide June 2023 15
1 • Installation

1. Unpack the device and remove the protective scale spacers.
1 • Installation
Pitney Bowes User Guide June 2023 16

2. Feed the label roll into the slot.
a. Open the label roll cover.
b. Remove the protective sheet and the tape from the label roll.
c. Feed the label roll through the slot, and close the cover.
Pitney Bowes User Guide June 2023 17
1 • Installation

3. Connect the device to a power source and press the power button. The LED will light up orange
and then change to flashing white until your PitneyShip Cube is connected.
4. Set up and complete the installation using PitneyShip.
Creating your PitneyShip account
1. Go to cube.pitneybowes.com.
2. Click Get Started.
3. Enter your email address, then click Next.
4. The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click
Next.
5. Select your PitneyShip plan and click Next.
6. Fill in your account details.
7. Fill in your legal business name. If you do not have a legal business name, tap the I am the sole
proprietor without a legal business name check box.
8. Fill in your business address fields.
9. Click Create Account.
1 • Installation
Pitney Bowes User Guide June 2023 18

10. Your PitneyShip account creation is complete. Click Next.
11. Enter the password you created and click Sign In.
12. Click Get Started.
Pitney Bowes User Guide June 2023 19
1 • Installation

Connecting your PitneyShip Cube
1. When asked, "How do you want to connect your PitneyShip Cube?" select With wi-fi.
2. If you have previously connected your PitneyShip Cube to your phone, click Yes. If you have not
connected your PitneyShip Cube to your phone, click No. You must connect your PitneyShip
Cube to your phone before you can connect it wirelessly to your computer. To connect your
PitneyShip Cube to your phone:
a. Download the PitneyShip mobile app. Scan the QR code below, or search for PitneyShip -
Ship and Track in your app store.
b. Log in using your PitneyShip account email and password.
c. On the home page, tap Connect now.
d. Tap Yes if your PitneyShip Cube has a slow blinking light. If your PitneyShip Cube has a fast
blinking light, or is showing a different LED color, tap No.
e. Review the app permissions and tap Next.
f. Tap Join to connect the PitneyShip mobile app to the PitneyShip Cube Wi-Fi network.
g. Select your Wi-Fi network and enter your Wi-Fi password. If you do not see a list of Wi-Fi
networks, tap Refresh list and select your Wi-Fi network.
h. Your PitneyShip Cube is now connected to your network. Tap Next.
i. Close the PitneyShip mobile app and return to your computer to continue the installation.
j. Click Next.
1 • Installation
Pitney Bowes User Guide June 2023 20