Pitney Bowes SendPro C Auto Manual

Shipping & Mailing
Postage Meters
SendPro® C Auto
Operator Guide
US English Edition
SV63245 Rev E
April 29, 2022

©2022 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide
Finding the Product Code Number (PCN) and serial number 11
Navigating the Home screen 12
Printing a shipping label or printing postage on an envelope 15
Printing a shipping label 17
Using cost accounts to charge back shipping label postage 22
Adding a shipping label cost account 24
Adding a Envelope Printing or Print on Envelopes account 25
Navigating the Envelope Printing or Print on Envelopes app 26
Feeding envelopes 27
Printing postage on tapes 30
Sending a First-Class Mail envelope 30
Sending a large First-Class® envelope 31
Sending Certified Mail 33
Sending an international letter 33
Sending mail using a Certificate of Mailing 34
Using USPS special services 36
Updating postal rates or software for printing on envelopes 36
Refilling postage for printing on envelopes 37
Sealing envelopes and printing postage 38
Filling the moistener tank 39
Replacing the ink cartridge 41
Printing a test pattern 43
Adding favorite apps 44
Creating presets for printing postage 45
Selecting a preset for printing postage 46
Ordering supplies from your device 47
2 - Connectivity information
Table of Contents
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Setting up a wired network connection 50
Setting up a wireless (Wi-Fi) network connection 53
Connecting to a hidden Wi-Fi network 53
Forgetting a Wi-Fi network 55
Checking your network connection 57
Finding the MAC address for wired and wireless networks 58
Setting up a Proxy server 61
3 - Managing your Device
Creating or disabling the security PIN 66
Adjusting time zone and scale location code 67
Adjusting display brightness 67
Adding favorite apps 68
Setting up the Energy Saver 68
Using USPS Informed Delivery 69
Installing a scale 69
Uploading system logs 70
4 - Printing Shipping Labels
Signing in to and out of the shipping label app 74
Printing a shipping label 74
Comparing rates when printing a shipping label 80
Creating a new sender address for shipping labels 86
Editing the sender address for shipping labels 87
Printing an international shipping label 87
Creating and printing a USPS return shipping label 97
Printing a USPS scan form 98
Reprinting a USPS, UPS or FedEx shipping label 99
Canceling a UPS or FedEx shipping label 100
Getting a USPS refund for a shipping label 100
5 - Managing Shipping Labels
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Using the Address Book 104
About cost accounts for shipping labels 104
Changing the default refill amounts for shipping labels 104
Using cost accounts to charge back shipping label postage 105
Turning on address autofill for shipping labels 106
Adding new addresses to the shipping labels Address Book 107
Managing your shipping labels cost accounts 107
Adding a shipping label cost account 107
Editing a cost account 108
Refilling postage for shipping labels 109
Setting an alert when shipping label postage refill is pending 110
Setting up your FedEx account 111
Setting up your UPS account 113
Setting up default printing options 114
Managing email notifications for shipping labels 114
Setting the default address for USPS return labels 115
Determining how you spend your shipping labels postage 116
Removing funds 116
6 - Printing on envelopes
Navigating the Envelope Printing or Print on Envelopes app 118
Printing postage on tapes 119
Checking the available funds for printing postage 121
Refilling postage for printing on envelopes 122
Sending a First-Class Mail envelope 123
Sending a large First-Class® envelope 124
Sending Certified Mail 126
Sending an international letter 126
Sending mail using a Certificate of Mailing 127
Advancing the date 128
Printing postage without a date for pre-printed mailpieces 129
Printing additional postage 130
Re-dating your mail 131
Using USPS special services 132
Entering the weight manually when printing postage 132
Pitney Bowes Operator Guide April 2022 v

Using the scale when printing postage 133
Sealing envelopes without printing postage 134
Sealing envelopes and printing postage 135
Zeroing the scale 136
Adding insurance to your mail 137
Adding a graphic to your envelope or tape 138
Sending mail using Electronic Return Receipt (ERR) 138
Getting a USPS refund for damaged or incorrectly printed mail 139
Creating a custom text message for your mail 140
Adding a custom text message to your envelope or tape 142
Editing or deleting a custom text message 144
Printing a graphic without printing postage 146
Printing an inscription 147
Printing only the date and time 147
Presort features 149
Creating a PresortXtra letter preset 149
7 - Managing Printing on Envelopes
Confirming your meter update 154
Changing the default refill amount for printing postage 154
Uploading postage transactions 155
Clearing or resetting the number of mailpieces sent 156
Performing USPS postal inspections for postage printing 156
Updating postal rates or software for printing on envelopes 156
Confirm the effective date for postal rates 157
Setting the low funds warning for printing postage 158
Setting up a mailer ID 158
Updating the ZIP code 159
What is Accounting 159
Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage 160
Adding a Envelope Printing or Print on Envelopes account 162
Editing an account 163
Making an account inactive 163
Deleting an account 164
Creating presets for printing postage 164
Pitney Bowes Operator Guide April 2022 vi

Viewing presets for printing postage 165
Selecting a preset for printing postage 166
Modifying presets for printing postage 166
Setting the default preset reset timer 167
8 - View and Print Reports
Viewing a receipt when refilling postage 170
Viewing the total spent on printing postage 170
Viewing the refill history for printing postage 170
Printing a funds report 170
Running account reports 171
Emailing an account report 172
Setting the report period for an account 173
Setting the account report preferences 174
Creating a shipping report 175
Creating a USPS shipping label refund report 175
9 - Maintenance
Checking the postage print quality 178
Clearing a tape error or jam 178
Printing a test pattern 180
Checking the ink level 181
Replacing the ink cartridge 182
Changing the ink waste pad 184
Cleaning the printhead 186
Installing the printhead 190
Cleaning the moistener brush and wick assembly 195
Filling the moistener tank 203
Feeding envelopes 205
Moving your device 208
10 - Supplies
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Ordering supplies from your device 210
Supplies, ink cartridges, and options 212
11 - Device Information
USPS requirements 216
Key in Postage 216
Sections of the meter impression 216
Finding the SendPro application software version 217
Postal Security Device 218
Parts of the device 218
Connections on the back 220
Specifications 220
Material specifications 224
12 - Contacting Pitney Bowes
Contacting Pitney Bowes 228
13 - Safety
Lithium Ion Battery 232
Agency Compliance Information 232
Important Safety Notes 232
Note for California Customers Only on all Models 234
14 - Third party software
Third party software 236
Pitney Bowes Operator Guide April 2022 viii

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial
number 11
Navigating the Home screen 12
Printing a shipping label or printing postage on an
envelope 15
Printing a shipping label 17
Using cost accounts to charge back shipping label
postage 22
Adding a shipping label cost account 24
Adding a Envelope Printing or Print on Envelopes
account 25
Navigating the Envelope Printing or Print on
Envelopes app 26
Feeding envelopes 27
Printing postage on tapes 30
Sending a First-Class Mail envelope 30
Sending a large First-Class® envelope 31
Sending Certified Mail 33
Sending an international letter 33
Sending mail using a Certificate of Mailing 34
Using USPS special services 36
Updating postal rates or software for printing on
envelopes 36
Refilling postage for printing on envelopes 37
Sealing envelopes and printing postage 38
Filling the moistener tank 39
Replacing the ink cartridge 41
Printing a test pattern 43

Adding favorite apps 44
Creating presets for printing postage 45
Selecting a preset for printing postage 46
Ordering supplies from your device 47
Quick start guide
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Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
Quick start guide
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Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C Auto.
Creating shipping labels or printing on envelopes
Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap
Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or
packages using USPS, UPS®, or FedEx®.
Using SendPro Apps
Tap on SendPro Apps to access a variety of apps to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
Quick start guide
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You can also add your most frequently used apps to a list of favorites appearing along the bottom of
the Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations
for resolving them. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lSolutions to resolve the issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
Quick start guide
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To learn how to use the SendPro Care app, tap i How to use on the main page of the app.
The toolbar
The toolbar appears at the top of every screen. It allows you to view and change settings for your
device.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
3. Tap the question mark in the toolbar to open the SendPro Care app.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents
a wireless connection.
Quick start guide
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5. Settings - View or change your device and app settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For Envelope Printing or Print on Envelopes, this includes setting the default
postage refill amount, installing external scales and performing maintenance. For shipping
labels, this includes managing your carrier accounts and setting up your shipping label printer
default values.
6. Profile - View your profile (name and email for shipping label account), log out, or lock your
SendPro C Auto.
Printing a shipping label or printing postage on an
envelope
You can either create a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
Quick start guide
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USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
Use Envelope Printing or Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
Quick start guide
Pitney Bowes Operator Guide April 2022 16

Printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
1. Tap Create Shipping Labels on the Home screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new
address.
Quick start guide
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4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost
Account and select an account to change or add the account..
5. Tap Continue.
Quick start guide
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6. Enter the recipient address manually or tap Address book to select one from the address book.
7. Tap Continue.
8. Tap a package type.
Quick start guide
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9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap Weight. Tap Scale
and the weight appears. Tap Apply.
lIf you do not have a scale, tap Weight and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
Quick start guide
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