Pitney Bowes SendPro C User manual

Shipping & Mailing
Postage Meters
SendPro® C
User Guide
Irish Edition
SV63242-ie Rev.D
20 June 2022

©2022 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing the SendPro C 8
Installing a scale 16
Installing an external scale 17
Installing the printhead 20
2 - Connectivity
Setting up a wired network connection 26
Setting up a wireless (Wi-Fi) network connection 28
Connecting to a hidden Wi-Fi network 29
Forgetting a Wi-Fi network 31
Checking your network connection 33
Finding the MAC address for wired and wireless networks 33
Setting up a Proxy server 37
3 - Scales and Weighing
Using the scale when printing postage 41
Entering the weight manually when printing postage 41
Zeroing the scale 42
4 - Accounting
What is Accounting 45
Adding a Print on Envelopes account 46
Selecting an account 47
Editing an account 47
Table of Contents
Pitney Bowes User Guide June 2022 iii

Making an account inactive 48
Deleting a Print on Envelopes account 48
5 - Postage Funding
Checking the available funds for printing postage 51
Refilling postage funds for printing postage 52
Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes 53
Changing the default refill amount for printing postage 54
Setting the low funds warning for printing postage 55
Viewing the refill history for printing postage 55
6 - Mailing and Shipping
Sending post by Standard Mail 57
Key in postage 57
7 - Sealing
Filling the moistener tank 59
Sealing envelopes when you print postage 59
Sealing envelopes without printing postage 61
Avoiding envelope sealing issues 62
8 - History and Reports
Printing a funds report 65
Running account reports 65
Setting the report period for an account 66
Setting the account report preferences 67
Emailing an account report 68
Viewing the total spent on printing postage 70
9 - Printing
What are print modes 72
Pitney Bowes User Guide June 2022 iv

Printing a custom or standard graphic 72
Printing a graphic without printing postage 75
Adding a custom text message 75
Printing only the date and time 76
Printing a test pattern 76
10 - Feeding and Jamming
Preventing envelope feeding problems 79
11 - Ink
Checking the ink level 82
Ordering ink cartridges 82
Replacing the ink cartridge 83
12 - Settings
What are presets 86
Adding presets 86
Selecting a preset 87
Modifying presets 87
Setting the default preset reset timer 88
Adjusting display brightness 89
Advancing the date 89
Using SendPro Apps 90
Using the Toolbar 90
Using the SendPro Care app 91
Adding favourite apps 91
Setting up the Energy Saver 92
Adjusting time zone and scale location code 92
Creating or disabling the security PIN 93
Clearing or resetting the number of mailpieces sent 94
Uploading postage transactions 94
13 - Rate Change
Pitney Bowes User Guide June 2022 v

Updating postal rates or software 97
14 - Maintenance
Cleaning the printhead 100
Cleaning the moistener brush and wick assembly 103
Moving the SendPro C 107
Ordering supplies 107
15 - Product Information
Navigating the Home screen 109
Navigating the Print on Envelopes app 110
An Post requirements 111
Parts of a postal frank 111
Postal Security Device 112
Parts of the SendPro C 113
Connections on the back 114
Specifications 114
Material specifications 117
Important safety notes 119
Contacting Pitney Bowes 120
Third party software 121
Pitney Bowes User Guide June 2022 vi

1 - Installation
In this section
Installing the SendPro C 8
Installing a scale 16
Installing an external scale 17
Installing the printhead 20

Installing the SendPro C
Follow these instructions to install a SendPro C for the very first time.
1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps
Before you begin
Before you being installing your new SendPro C, you need to decide what type of connection (wired or
wireless) you want to use.
Choose your connection type
Wired Connections
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Wireless Connections
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
Open the box
In the box you will find:
1 • Installation
Pitney Bowes User Guide June 2022 8

1 • Installation
Pitney Bowes User Guide June 2022 9

Unpack the device
1. Remove the device and all items from the box.
2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the
device out of the box.
3. Do not connect your device to a power source yet.
1 • Installation
Pitney Bowes User Guide June 2022 10

4. Remove all packing materials from the device.
Install the printhead
1. Open the cover to access the ink carriage.
2. Remove the packing tape from the ink carriage.
1 • Installation
Pitney Bowes User Guide June 2022 11

3. Open the ink carriage guard.
4. Unwrap the printhead and remove the protective strip.
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
1 • Installation
Pitney Bowes User Guide June 2022 12

6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward
when you place the printhead correctly.
Install the ink cartridge
1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
1 • Installation
Pitney Bowes User Guide June 2022 13

2. Install the ink cartridge and close the guard.
3. Close the cover.
1 • Installation
Pitney Bowes User Guide June 2022 14

Connect the device to a power source
Connect the device to a power source. Tap the power button.
Follow the installation instructions on the device
1. Wait for the device to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
1 • Installation
Pitney Bowes User Guide June 2022 15

3. Tap Got it when you see the message "You're ready to start sending."
Installing a scale
Install a scale if you did not install one when you installed your device. Your device contains step-by-
step installation instructions for compatible scales.
1. Tap Settings.
2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap
Scale Installation Guides.
1 • Installation
Pitney Bowes User Guide June 2022 16

3. To view all the available scales, swipe to the left on the screen.
4. Tap to select the appropriate scale, then tap Continue.
5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left.
Installing an external scale
Use an external scale if you send large packages or parcels. External scales have a larger weight
capacity for heavier items.
1 • Installation
Pitney Bowes User Guide June 2022 17

1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.
1 • Installation
Pitney Bowes User Guide June 2022 18

2. Fix the blanking plate on the device where the scale was located.
3. Tap Settings.
4. Scroll down and tap Scale Installation Guides.
1 • Installation
Pitney Bowes User Guide June 2022 19

5. Swipeto the left and select the scale you are installing.
6. Tap Continue.
7. Following the on-screen instructions.Swipe to the left and unbox the scale.
8. Position and level the scale. The scale has a level bubble under its lid. Ensure the bubble is
within the circle of the level bubble by adjusting the round feet of the scale.
9. Connect the large end of theUSB cable into the device. Connect the other end into the scale.
10. Tap Continue.
11. Tap Verify.
12. Tap Got It.
13. Tap Print on Envelopes.
14. Tap Weight, then tap Scale.
15. Place the mail on the scale.
16. Tap Apply.
Installing the printhead
You may need to install a new printhead when the existing printhead is producing poor print quality.
1. Tap Settings.
1 • Installation
Pitney Bowes User Guide June 2022 20