Pitney Bowes SendPro HVF1 User manual

Shipping & Mailing
Mailing Equipment &Software
SendPro® MailCenter
HVF1, HVF2, HVF3
User Guide
US English Edition
SV63406 Rev. A
January 25, 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

The SendPro® MailCenter User Guide is designed to assist in the daily operations of the device. Use
this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63406 Rev. A January 2023 Initial release
Other Resources
This section identifies other resources that may be helpful when working with the SendPro®
MailCentersystem.
About this Book
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1 - Getting Started
The Home screen 9
Parts of the SendPro MailCenter 10
System specifications 13
Manual adjustments 16
Weigh-On-The-Way® (W-O-W®)/Shape Based Rating 17
Viewing the onscreen keyboard 17
Shutting down your system 17
2 - Accounting
Creating an account 19
Editing an account 20
3 - Connectivity
Networking and connectivity options 23
Networking and connectivity details 23
Networking and connectivity Frequently Asked Questions 28
4 - Mailing and Shipping
Running mail - quick start 33
Run Mail screen icons and buttons 33
Run Mail options 35
Running mail - step-by-step 36
Preparing and feeding the mailpieces 37
Mailing a package 38
Table of Contents
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Printing a date correction 39
Printing a postage correction 40
Creating a new job 40
Changing the sealing method 41
Changing or selecting the weighing method 42
Changing the machine speed 42
CertifiedMail 42
Sending E-Certified Mail 43
Sending mail using Electronic Return Receipt (ERR) 44
Changing the envelope or tape quantity 46
Adding or changing a text message or return address 46
5 - Maintenance
Installing a new tape roll 49
6 - Postage Funding
Adding or refilling postage 53
Checking your balance at Pitney Bowes 54
Finding your PB Postage account number 54
Viewing the refill history 54
7 - Jobs
Jobs overview 57
Creating a new job from the Jobs screen 57
Creating a new job from the Run Mail screen 57
Opening a job 58
Setting the default job 58
8 - Product Information
Postal Security Device 61
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9 - Rates and Updates
Checking for rates and software updates 63
Setting the time to check for updates 63
Performing the rate updates 63
Viewing the update history 64
10 - History and Reports
Printing a funds report 67
Reprinting a refill receipt report 67
Printing a refill summary report 68
11 - Scales and Weighing
Zeroing the scale while running mail 71
12 - Sealing
Setting or changing Seal Only mode 73
13 - Safety
Safety information 75
Pitney Bowes User Guide January 2023 7

1 - Getting Started
In this section
The Home screen 9
Parts of the SendPro MailCenter 10
System specifications 13
Manual adjustments 16
Weigh-On-The-Way® (W-O-W®)/Shape Based
Rating 17
Viewing the onscreen keyboard 17
Shutting down your system 17

The Home screen
The Home screen is the first screen displayed when you log onto the system. It contains all of the
application tiles you need to start any of the system applications including Run Mail, Print Shipping
Label, Ship a Package, Receive a Package, and Tools.
You can select the various functions within an application tile by pressing the appropriate button. For
example, to start running mail, press the Run Mail button within the Mailing tile.
Tools
The Tools tile also provides buttons for direct links to web sites providing additional resources and
support for your mailing operation:
lVerify Address - Enter any delivery address to verify accurate Postal data, including spelling or
accurate ZIP Codes. Provide reason codes for non-matches. Print shipping labels in standard
USPS 4”x 6” format on bottom half of 8.5” x 11” sheet.
lYour Account @ pb.com- Provides unlimited access to your account at pitneybowes.com.
You can place a service call, access USPS tracking and value added services, check order
status (product or service call), access service chat, and access supplies chat within thePitney
BowesStore.
lPresort Savings and Services - Activating Presort Savings account gets you up to 15% of
postage discount on qualifying mail, free pickup of eligible mail, delivery point Validation and
Move Update processing.
lBuy Supplies- Provides direct access to the Pitney Bowes Supply Line where you can
purchase envelopes and paper, ink and toner, office products, and supplies for your SendPro
MailCenter system.
lTrack a Package - Track your USPS, UPS, FedEx or DHL/Airborne packages. Print status
directly. View map and detailed information for each carrier as information is available.
lTools and Apps - Learn about all the different machines on offer from Pitney Bowes, access
support, the Pitney Bowes shop and sign in to your account.
Getting Started
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Parts of the SendPro MailCenter
1. The touchscreen allows you to communicate with the device and the built-in postage meter
(Postal Security Device). Your device comes equipped with a 10.2" touchscreen. An optional
15" touchscreen is also available.
2. The Postal Security Device (PSD) contains the funds and performs all of the calculations
necessary to print postage that comply with the latest USPS standards. It is located beneath the
PSD cover on the back of the device.
3. The envelope sealant bottle contains the E-Z Seal® used for moistening envelopes. It is located
under the main cover, on the left.
4. The device uses tape to print reports and postage for packages or pieces of mail that are
outside the limits specified for mailing materials. SendPro® MailCenter, SendPro MailCenter
and SendPro MailCenter systems use adhesive tape only. SendPro MailCenter systems can
use either adhesive or gummed tape. The tape is located under the supplies cover, on the right.
5. The ink cartridges contain the ink used to print postage, as well as any additional items (graphic
ad, text message, return address, etc.) you want to appear on your mailpiece.
Getting Started
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