Pitney Bowes SendPro User manual

Shipping & Mailing
Postage Meters
SendPro® Mailstation
User Guide
US English Edition
SV63352 Rev C
January 26, 2021

©2021 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use
this book as a reference, as it includes system operating procedures.
Version History
Document Part Number Release Date Comments
SV63352 Rev. A December 2019 Initial release
SV63352 Rev. B April 2020 Periodic update for additional features and clarity
SV63352 Rev. C January 2021 Added Priority and Certified Mail; advancing,
correcting, and omitting the date; and postage
correction.
Other Resources
This section identifies other resources that may be helpful when working with the SendPro® Mailstation.
Related Documentation
Refer to the SendPro Mailstation Support site for the most current documentation.
About this Book
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1 - Using your device
Parts of the machine 7
Connections on the back of the device 8
Connecting the scale 9
Setting up a wired network connection 10
Setting up a wireless (Wi-Fi) network
connection 10
Navigating the Home screen 12
Printing postage 13
Sending international mail 14
Sending Priority Mail 14
Sending Certified Mail 15
Printing a USPS shipping label 17
Using the scale 18
Zeroing the scale 18
Entering weight manually 18
Adding postage 19
Advancing the date on the SendPro Mailstation19
Printing a date correction 19
Omitting the date on the SendPro Mailstation 20
Printing a postage correction 20
Printing reports 21
Replacing the ink cartridge 22
Creating a security PIN 23
Changing your security PIN 24
Disabling the security PIN 24
Flashing power button 25
2 - Safety
Safety information 29
Table of Contents
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1 - Using your device
In this section
Parts of the machine 7
Connections on the back of the device 8
Connecting the scale 9
Setting up a wired network connection 10
Setting up a wireless (Wi-Fi) network connection 10
Navigating the Home screen 12
Printing postage 13
Sending international mail 14
Sending Priority Mail 14
Sending Certified Mail 15
Printing a USPS shipping label 17
Using the scale 18
Zeroing the scale 18
Entering weight manually 18
Adding postage 19
Advancing the date on the SendPro Mailstation 19
Printing a date correction 19
Omitting the date on the SendPro Mailstation 20
Printing a postage correction 20
Printing reports 21
Replacing the ink cartridge 22
Creating a security PIN 23
Changing your security PIN 24
Disabling the security PIN 24
Flashing power button 25

Parts of the machine
Item Description
1 Printer tray
2 Ink access cover
3 Touchscreen display
4 Scale (may be positioned left, right, or behind the device on the optional stand)
5 Power button and indicator lamp
Using your device
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Connections on the back of the device
Item Description
1 USB port, type A for the external scale
2 USB port, type B. This port is inactive and will not support any devices.
3 AC power cable connection. Use only the provided power cable.
4 USB port cover
5 RJ45 (Ethernet) port for a LAN connection.
Using your device
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Connecting the scale
1. Plug the scale into the USB port in the back of the machine.
2. Close the cover, allowing the cable to run through the channel under the cover.
3. Position the scale on the left or right side of the device, using the guide pins to hold it in place, OR
Place the scale on the optional stand behind the device.
Using your device
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Setting up a wired network connection
Set up a wired connection when your device is connected to your network with an Ethernet cable.
1. Tap the Settings icon.
2. Tap Network Settings.
3. Tap Change Network Settings.
4. Tap Wired.
5. Tap Continue.
If you are unable to connect to the internet, ask your IT department to check the internet settings before
you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
Related topics:
Setting up a proxy server on the SendPro Mailstation.
If you need further assistance, please use the Contact Us options below.
Setting up a wireless (Wi-Fi) network connection
Set up a wireless connection when your device is connected to your network using Wi-Fi.
1. Tap the Settings icon.
2. Tap the right arrow to advance to the next page.
3. Tap Network Settings.
4. Tap Change Network Settings.
5. Tap Wireless.
6. Tap Select Wireless Network.
7. Choose your Wi-Fi network from the list. If your WiFi network is hidden, tap Add Network to add
it.
8. Enter your Wi-Fi password, then tap Next.
9. Tap Connect.
10. Tap Continue.
If you are unable to connect to the internet, ask your IT department to check the internet settings before
you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
Related topics:
Using your device
Pitney Bowes User Guide January 2021 10