Pitney Bowes Connect+ Series Manual

Shipping & Mailing
Postage Meters
Connect+® Series /
SendPro® P-Series
Mailing & Shipping Systems
SendPro P Series 1000-3000
Connect+ Series 500W-3000
Operator Guide
Canada English Edition
SV62589 Rev. L
February 19 2018

SV62589 Rev. L
©2018 Pitney Bowes Inc.
All rights reserved. The content of this online manual may not be reproduced in whole or in part in any
fashion or stored in a retrieval system of any type or transmitted by any means, electronically or
mechanically, without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this online manual;
however, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as well as
performance features are subject to change without notice. Your mailing system may not have some of
the features described in this book.
Connect+® Series / SendPro® P-Series, Connect+® 500W / SendPro® P1500, Connect+® 1000 /
SendPro® P1000, Connect+® 2000 / SendPro® P2000, Connect+® 3000 / SendPro® P3000, E-Z
Seal, IntelliLink, WEIGH-ON-THE-WAY, W-O-W, Postage By Phone, INVIEW, Ascent, SendSuite
Express, Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of
Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective
owners.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing
conditions. These messages are as follows:
Warning!
Alerts you to conditions or practices that could cause serious injury.

Caution:
Alerts you to conditions or practices that could cause damage to the equipment or to the
material being run.
Important:
Alerts you to conditions or practices that could adversely affect equipment operation if instructions are
not followed exactly.
Note:
Provides a comment or explanation of the associated topic.

1 - Safety
Safety information 9
2 - Getting started
What does this machine do? 15
Postal Security Device 17
Logging in and out of the system 18
The Home screen 19
Parts of the mailing and shipping system 20
Manual adjustments 33
How to properly shut down your system 34
System specifications 35
3 - Using jobs
All about jobs 41
Opening a job 43
Previewing jobs 44
Creating a new job 45
Editing a job 47
Deleting a Job 48
Job options 49
Job types 52
Saving changes to a job 59
Closing all jobs 60
4 - Running mail
Determining the correct postage method 63
Preparing and correctly feeding the mail pieces65
Reviewing the mail piece specifications 66
Running mail - quick start 69
Changing the class, carrier, or special services 72
Changing the sealing method 74
Changing or selecting the weighing method 75
Possible errors when running mail 76
Step-by-Step Running Mail 77
Running a Manual Weight Entry job 79
Weighing methods 80
Running an Attached Scale job 81
Zeroing the scale while running mail 82
Running a WEIGH-ON-THE-WAY® (W-O-
W®) job 83
Running a WEIGH-ON-THE-WAY® (W-O-
W®) - First Piece Only job 84
Running mail with different shapes and weights85
Running a Differential Weighing mail job 86
Running mail using a barcode scanner 89
Changing the envelope or tape quantity 90
Changing the Date 91
Changing the machine speed 92
Printing a sample mail piece 93
Counting mail 94
Adding graphics, return addresses, messages,
and inscriptions to your mail 95
Changing or adding a graphic 97
Postal inscriptions 104
Changing or adding a text message or return
address 105
Table of Contents
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Changing envelope size 109
Changing the envelope print area 110
5 - SendPro® Shipping
What is SendPro® Shipping? 113
Getting started with SendPro® shipping 114
Adding postage to your SendPro® Shipping
account 115
Tracking a shipment in SendPro® 116
Adding an address to the Address Book 117
Changing the sender's address 118
Creating a label from an address 119
Editing or deleting an address 120
Verifying a Canada Post address 121
Voiding a shipping label 122
Managing your email notifications 123
Setting up a FedEx account 124
Setting up a UPS account 125
Weighing your shipment with a scale in
SendPro® 126
Adding a shipment memo in SendPro® 127
Using your own packaging for Canada Post
shipments 128
Using your own packaging for FedEx and
UPS Canada shipments 129
Creating a Canada Post shipping label 130
Creating a Canada FedEx or UPS shipping
label 132
Printing a FedEx manifest 134
What is a Residential Surcharge 135
Creating a Canada Post return label 136
Printing a shipping label 137
Setting up shipping label printing defaults 138
Reprinting a Canada Post shipping label 139
Reprinting a FedEx or UPS shipping label 140
Measuring your shipment dimensions in
SendPro® 141
Enabling Cost Accounts 142
Searching for a shipment in SendPro® 143
Message"we were unable to print your label" 144
6 - Receive a Package
All about Receive a Package 146
Setting up a cable-connected scanner 147
Receiving a package 149
The Packages screen 150
Find a package 151
Package Notifications 152
Managing Contacts 153
7 - Accounting
All about Accounting 155
Creating, editing or deleting an account 160
Accounting options when running mail 168
All about transactions 173
All about surcharges 181
All about Job IDs 184
All about accounting reports 186
8 - Reports
All about mailing reports 194
Printing a mailing report 195
All about funds and refill reports 196
9 - Refilling your Meter
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All about postage 199
Pitney Bowes postage account 200
Your postage meter 201
Refilling your meter 202
Checking your balance at Pitney Bowes 203
Postage remaining 204
Postage refill settings 205
Viewing the refill history 206
Viewing the meter information 207
Uploading postal information 209
Withdrawing the meter 210
10 - Rates and updates
Checking for rates and updates automatically 212
Using the rates and updates scheduler 213
Checking for rates and software updates 214
Viewing the update history 215
11 - System Setup
Personal settings 217
Application Settings 219
Internet and network settings 220
System settings 223
Hardware settings 239
12 - Maintenance
Installing a new tape roll 244
Refilling the envelope and tape sealant bottle 247
Printing a test pattern 248
Cleaning the print heads 249
Low ink warning 250
Out of ink warning 251
Replacing the ink cartridges 252
Replacing the print heads 256
Aligning the print heads 261
13 - Troubleshooting
Clearing the mail piece path on your
Connect+® 1000 / SendPro® P1000 267
Clearing the mail piece path on your
Connect+® 500W / SendPro® P1500 /
Connect+® 2000 / SendPro® P2000 270
Clearing the mail piece path on your
Connect+® 3000 / SendPro® P3000 273
Paper Path Maintenance on your Connect+®
1000 / SendPro® P1000 276
Paper Path Maintenance on your Connect+®
500W / SendPro® P1500 / Connect+® 2000 /
SendPro® P2000 286
Paper Path Maintenance on your Connect+®
3000 / SendPro® P3000 295
Sealer Maintenance on your Connect+®
1000 / SendPro® P1000 305
Sealer Maintenance on your Connect+®
500W / SendPro® P1500 / Connect+® 2000 /
SendPro® P2000 312
Sealer Maintenance on your Connect+®
3000 / SendPro® P3000 319
How to fix W-O-W related errors on your
Connect+® 500W / SendPro® P1500 /
Connect+® 2000 / SendPro® P2000 and
Connect+® 3000 / SendPro® P3000 327
Printer Error on your Connect+® Series /
SendPro® P-Series 335
How to resolve tape feeding issues 342
How to clear a tape stoppage 344
How to resolve printing issues 346
How to resolve postage refill issues 347
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How to resolve touchscreen response issues 348
Contacting Pitney Bowes 349
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1 - Safety
In this section
Safety information 9

Safety information
Warning:
Follow normal safety precautions for all office equipment.
Read all instructions before you attempt to operate the machine. Use the equipment only for
its intended purpose.
lUse only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use
of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could
result in a personal injury and/or property damage. Never use aerosol dusters labeled flammable
and always read instructions and safety precautions on the duster container label.
lTo obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material
Safety Data Sheets can be obtained on the web or from our Supply Line™.
lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet
located near the machine and easily accessible. Failure to properly ground the machine can result
in severe personal injury and/or fire.
lThe wall outlet supplying power to the machine must be a single dedicated wall outlet. Contact a
licensed electrician to ensure there are no other wall outlets on the branch circuit.
lThe electrical circuit (mains) supplying power to the outlet must be switched ON.
lAvoid touching moving parts or materials while the machine is in use. Keep hands, loose clothing,
jewelry and long hair away from all moving parts.
lDo not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that
should only be accessed by properly trained service personnel. Immediately report to Pitney
Bowes Service any damaged or non-functioning components that renders the unit unsafe.
lPlace the unit in an accessible location to allow for proper venting of the equipment and to facilitate
servicing.
lThe power cord wall plug is the primary means of disconnecting the machine from the AC supply.
lDo not use an adapter plug on the line cord or wall outlet.
lDo not remove the ground pin from the line cord.
Safety
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lAvoid using wall outlets that are controlled by wall switches, or shared with other equipment.
lDo not route the power cord over sharp edges or trapped between furniture.
lEnsure there is no strain on the power cord where it becomes jammed between the equipment,
walls or furniture.
lDo not plug headphones into the Line Out jack (Lime Green).
lBe certain the area in front of the wall receptacle into which the machine is plugged is free from
obstruction.
lBefore clearing a stoppage, be sure machine mechanisms come to a stop.
lWhen clearing a stoppage, avoid using too much force to protect against minor personal injury and
damaging equipment.
lTo prevent overheating, do not cover the vent openings.
lOperation of this equipment without periodic maintenance will inhibit optimum operating
performance and could cause the equipment to malfunction. Contact your Pitney Bowes
Customer Service Representative for required service schedule.
lRead all instructions before attempting to operate the equipment.
lUse this equipment only for its intended purpose.
Caution:
Moving mechanism can result in personal injury. Keep hands, long hair, ties, jewelry and
loose clothing away from moving parts.
Safety
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Caution:
In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect
the power cord from the wall plug and contact Pitney Bowes. In Canada please call 1-
800 672-6937.
In Canada, English speaking Customer Service Representatives are available 8:00 AM - 8:00 PM EST.
French speaking representatives are available 8:00 AM - 5:00 PM EST.
Contact information can also be found at pitneybowes.com/ca
Note:
Always follow the specific occupational safety and health standards for your workplace.
Caution:
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Except for Ethernet/LAN connection cables, shielded I/O and USB cables must be used with this
equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Safety
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Warning:
This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Responsible Party within Canada:
Pitney Bowes
5500 Explorer Drive
Mississauga, ON L4W 5C7
1-800-672-6937
Contact information can also be found at www.pitneybowes.com/ca.
Servicing
This product is serviceable. For Canada, please call 1-800-672-6937. Customer Service
Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET. Outside the USA
Contact information can also be found at pitneybowes.com/ca
Safety
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2 - Getting started
In this section
What does this machine do? 15
Postal Security Device 17
Logging in and out of the system 18
The Home screen 19
Parts of the mailing and shipping system 20
Manual adjustments 33
How to properly shut down your system 34
System specifications 35

What does this machine do?
The Connect+® Series / SendPro® P-Series is a digital envelope and mailing and shipping system that
allows you to create custom designed content from a PC and download that content directly into a
Ad/Graphic library stored on the system for use on mail runs. You can now design an outer envelope with
content that reinforces the internal message. You can add marketing, advertising, and other promotional
messages to your mail pieces.
The Connect+® Series / SendPro® P-Series provides a unique and easy-to-use touch screen interface
where you can access all of your applications from the home screen. Each application (Mailing, Shipping,
Receiving etc.) appears as a tile on the Home screen. Simply select the button within the appropriate tile
to run the application.
The system also provides a full range of mail system functions including:
lPrinting postage on envelopes
lPrinting postage on tapes (labels)
lSealing envelopes
lCalculating postage based on item weight and size and class of mail.
What the system can measure
The system uses the WEIGH-ON-THE-WAY® (W-O-W®) module to process mail of varying thickness
and size to determine the postage amount based on the weight and dimensions of each mail piece.
Systems with WEIGH-ON-THE-WAY® (W-O-W®) Rating use WEIGH-ON-THE-WAY® for Lettermail.
What the system cannot measure
If your system does not have WEIGH-ON-THE-WAY® (W-O-W®) but has an attached scale, you can
measure only the weight of the mail piece. The postage amount will be based on the class specified for
the job you are running.
For more information refer to Run a Job with an Attached Scale.
Getting started
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WEIGH-ON-THE-WAY® (W-O-W®)
The WEIGH-ON-THE-WAY® (W-O-W®) module processes mixed mail (mail of varying sizes and
weights) and determines the postage amount based on the weight and dimensions of each mail piece.
Canada Post Requirements
Since your postage meter (Postal Security Device) is licensed by Canada Post, you must follow a few
basic requirements.
lMail must have the correct date and postage amount in the postage indicium.
lMetered mail must bear the Postal Code location of the post office where the postage meter
(Postal Security Device) is registered.
lIf you move to another Postal Code location, you must update the Postal Code. You can do this by
calling Postage by Phone® at 1-800-672-6937.
lEach time you refill your postage meter (Postal Security Device) through the LAN, the Postage By
Phone® Meter Payment System computer automatically performs a postal inspection. If the
postage meter in your mailing machine has not detected a refill transaction at certain intervals, the
message “Inspection Required” appears on the Run Mail screen and then prompts you to connect
to Pitney Bowes and perform an inspection.
lThe postage tape you use must meet Canada Post specifications.
Getting started
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Postal Security Device
The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest
technology approved by Canada PostCanada Postto secure funds. This technology eliminates the need
to perform physical inspections thereby making the system easier and more convenient to use.
Getting started
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Logging in and out of the system
If users are enabled on your system, you will be required to enter a password to log on to the system.
This prevents unauthorized use of the system.
To log in:
1. Select the appropriate username.
2. Enter your password and select OK.
To log out:
1. Select the settings icon in the lower right corner of the Home screen.
2. Select Sign out.
3. Select OK.
Getting started
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The Home screen
The Home screen is the first screen displayed when you log onto the system. It contains all of the
application tiles you need to start any of the system applications including Run Mail, Print Shipping Label,
Ship a Package, Receive a Package, and Tools.
You can select the various functions within an application tile by pressing the appropriate button. For
example, to start running mail, press the Run Mail button within the Mailing tile.
Tools
The Tools tile also provides buttons for direct links to web sites providing additional resources and
support for your mailing operation:
lVerify Address - Enter any delivery address to verify accurate Postal data, including spelling or
accurate ZIPCodes. Provide reason codes for non-matches. Print shipping labels in standard
USPS 4”x 6” format on bottom half of 8.5” x 11” sheet.
lYour Account- Provides unlimited access to your account at pitneybowes.com. You can place a
service call, check order status (product or service call), access service chat, and access supplies
chat within thePitney BowesStore.
lBuy Supplies - Provides direct access to the Pitney Bowes Supply Line where you can purchase
envelopes and paper, ink and toner, office products, and supplies for your Connect+® Series /
SendPro® P-Series system.
lTrack a Package - Track your Canada Post, Purolator, USPS, UPS, FedEx or DHL/Airborne
packages. Print status directly. View map and detailed information for each carrier as information
is available.
lPostal Tools - Track your Canada Post packages, look up delivery standards and learn more
about postal classes and services such as Xpresspost, Priority Next A.M. or Addressed Admail.
lpbSmart - Connects you to the Pitney Bowes Canadian website. Learn how Pitney Bowes can
help you improve and strengthen your business.
Getting started
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Parts of the mailing and shipping system
Select an area of mailing and shipping system to obtain more information about it. For important safety
information, refer to Safety Information.
Touchscreen •Stylus •Postal Security Device (PSD) •Feeder
Feed Deck •Side Guide •Power Button •Envelope Sealant Bottle
Tape •Moistener Pad Assembly •Thickness Adjustment Knob
Printer •Ink Cartridges •Print Heads
Waste Ink Tray •Stacker •Tape Sealant Bottle
Wet/Dry Tape Lever
Getting started
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