Pitney Bowes DM300c series Technical manual

DM300c / 400c / 475c (G920) Series
New tariff download Instructions
New Postal Tariff & Services – rate change 26th March 2018
Your Pitney Bowes DM300c / DM400c /
DM475 (G920) franking machine uses
the standard Royal Mail Franking Tariff
and prints a frank as shown in the image
here.
Your machine needs to be updated with the latest Royal Mail products, services and rates.
You will need to follow these steps to download and install the updates to your machine.
The new tariffs will become available to download from 1st March 2018. The new tariffs
will be held in memory and will activate automatically on the 26th March 2018.
Note: If you have recently added postage or completed a data upload after 1st March your
machine may have already downloaded the new rates files. You can check this using the
tool on the dedicated website www.pitneybowes.com/uk/ratechange.
Your download instructions:
Note: If you use a lock code, you will need to enter it during this update.
1. Check that your system is connected as for a normal postage refill. Depending upon model, this can
be via LAN connection or PC Meter Connect.
2. At the main screen, press the 'Refill Postage' key.
3. Select ‘Check PbP Balance’.
4. Select ‘Continue'.
At this point, if the machine returns to the home screen, it is likely that the new rates have
already downloaded. Please check using the rates confirmation tool at:
www.pitneybowes.com/uk/ratechange
5. The machine will then check for, download and install the new rates.
6. When the update has finished follow the screen prompts until you return to the main screen. Do not
switch off until the process is finished.
7. You may receive a request to reconnect for a further upload/download, proceed by re-connecting
and follow any prompts.
The new tariffs once downloaded will be held in memory until the effective date.
NOTE: If you advance the printing date to 26th March 2018 or beyond, this will activate the new
Postal Rates and cannot be reversed.

DM300c / 400c / 475 (G920) Rates Download Instructions (0318) FINAL v1.4
Troubleshooting Connection Problems
For technical assistance for your meter – including installation guides, operator manuals, how-to
and troubleshooting articles – please visit www.pitneybowes.com/uk/support
To troubleshoot a connection problem, please visit the relevant article below:
Resolve issues with a SmartLink connection on DM Series postage meters:
http://support.pitneybowes.com/SearchArticles/VFP06_KnowledgeWithSidebarTrouble
shoot?id=kA280000000PE5YCAW&popup=false&lang=en_GB
Resolve connection errors on the DM300-DM475:
http://support.pitneybowes.com/SearchArticles/VFP06_KnowledgeWithSidebarTrouble
shoot?id=kA280000000Clk7CAC&popup=false&lang=en_GB
Resolve connection issues with PC Meter Connect:
http://support.pitneybowes.com/SearchArticles/VFP06_KnowledgeWithSidebarTroubleshoot?id=kA2800000
00ClsGCAS&popup=false&lang=en_GB
Visit www.pitneybowes.com/uk/ratechange for additional assistance and
information regarding your DM300c / 400c / 475c (G920) Series.
Save time on downloading new rates and software
If you use an analogue line, you will benefit from changing to a digital connection – click below
to see how Pitney Bowes SmartLink™ can help and order your SmartLink™ free of charge.
Click here for your free SmartLink™