Pitney Bowes SendPro User manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UKEnglish Edition
SV63242-gb Rev. B
July 2020

©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen 9
Creating and printing a Parcel Shipping label 11
Tracking a shipment 15
About cost accounts for Parcel Shipping labels 16
Adding a Parcel Shipping cost account 16
Printing postage on envelopes 17
Using accounts to charge back envelope printing costs 18
Creating an account for printing postage 18
Sending a First Class letter envelope 19
Adding a graphic to your envelope in Envelope Printing 20
Using the weighing platform when printing postage on envelopes 20
Sealing envelopes 21
Sealing the envelope only, bypass all printing 22
Filling the moistener tank 22
Installing the ink cartridge 22
Printing a test pattern 23
Supplies 25
2 - Connectivity information
Setting up a wired network connection 28
Setting up a wireless (Wi-Fi) network connection 29
Connecting to a hidden Wi-Fi network 29
Deleting a Wi-Fi network 30
Checking your network connection 31
Checking the MAC address for wired and wireless networks 32
Setting up a proxy server 34
Table of Contents
Pitney Bowes User Guide July 2020 iii

3 - Managing your machine
Adjusting display brightness 36
Adjusting time zone and location code 36
Creating or disabling the security PIN 36
Installing a scale 37
Managing your Royal Mail Postage Funds 38
Uploading system logs 38
4 - Creating Parcel Shipping Labels
Signing in to and out of Parcel Shipping 40
Creating and printing a Parcel Shipping label 40
Creating a Parcel Shipping label from the address book 45
Creating a new sender address for Parcel Shipping 46
Editing the sender address for Parcel Shipping 46
Reprinting a Parcel Shipping label 46
Getting a refund for a Parcel Shipping label 46
5 - Managing Parcel Shipping Labels
Use SendPro Online to perform these tasks 49
Using the Parcel Shipping address book 49
About cost accounts for Parcel Shipping labels 50
Turning cost accounts on or off for Parcel Shipping labels 50
Adding a Parcel Shipping cost account 50
Modifying a Parcel Shipping cost account 51
Searching addresses in the Parcel Shipping address book 52
Adding new addresses to the Parcel Shipping address book 52
Editing addresses in the Parcel Shipping address book 53
Deleting addresses from the Parcel Shipping address book 53
Creating a Parcel Shipping preset 53
6 - Printing on envelopes
Printing postage on envelopes 56
Checking the postage available for printing envelopes 57
Pitney Bowes User Guide July 2020 iv

Refilling postage for your Envelope Printing balance 57
Using accounts to charge back envelope printing costs 58
Creating an account for printing postage 58
Multi-level Envelope Printing accounts 59
Editing a printing postage account 60
Deleting a printing postage account 61
Sending a First Class letter envelope 62
Printing a future date 62
Entering the weight manually when printing postage on envelopes 63
Using the weighing platform when printing postage on envelopes 63
Sealing envelopes 64
Sealing the envelope only, bypass all printing 65
Zeroing the scale 66
Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 66
Adding a graphic to your envelope in Envelope Printing 66
Adding a custom text message to your mail 67
Printing a graphic on your envelope without printing postage 67
Printing only the date and time on your envelope 68
7 - Presets
Creating presets 70
Selecting a Preset 70
Renaming a Preset 71
Deleting a Preset 71
8 - Managing Printing on Envelopes
Changing the default refill amounts for printing postage 73
Uploading printing postage transactions 73
Clearing or resetting the number of mailpieces sent 74
Performing Royal Mailpostal inspections for Envelope Printing 74
Performing postal rate updates or software updates for Envelope Printing 75
Running postage printing account reports 77
Setting the postage printing account report period 77
Setting the postage printing account report preferences 78
Setting low funds warning for printing postage 78
Pitney Bowes User Guide July 2020 v

9 - View Print Reports
Printing a receipt when refilling postage for Envelope Printing 81
Viewing the total spent on printing postage 81
Viewing the Envelope Printing postage refill history 81
Printing a report for the number of mailpieces sent 81
Printing a funds report for postage printing 82
10 - Mail Machine Maintenance
Printing a test pattern 84
Cleaning the printhead 85
Installing the ink cartridge 85
Installing the printhead 85
Cleaning the moistener brush and wick assembly 89
Filling the moistener tank 91
Installing an MT30 or MT70 external scale 92
Avoiding envelope sealing issues 94
Feeding envelopes 95
Moving your device 95
11 - Supplies
Supplies 98
12 - Machine Information
Royal Mail requirements 101
Sections of the meter impression 101
Postal Security Device 102
Parts of the device 102
Connections on the back of the machine 103
Specifications 103
13 - Safety
Important safety notes 106
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14 - Technical Support
Contacting Pitney Bowes 109
15 - Third party software
Third party software 111
Pitney Bowes User Guide July 2020 vii

1 - Quick start guide
In this section
Navigating the Home screen 9
Creating and printing a Parcel Shipping label 11
Tracking a shipment 15
About cost accounts for Parcel Shipping labels 16
Adding a Parcel Shipping cost account 16
Printing postage on envelopes 17
Using accounts to charge back envelope printing costs 18
Creating an account for printing postage 18
Sending a First Class letter envelope 19
Adding a graphic to your envelope in Envelope Printing 20
Using the weighing platform when printing postage on
envelopes 20
Sealing envelopes 21
Sealing the envelope only, bypass all printing 22
Filling the moistener tank 22
Installing the ink cartridge 22
Printing a test pattern 23
Supplies 25

Navigating the Home screen
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a
parcel shipping label or printing postage on an envelope.
For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For
important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping
label by tapping (2) Parcel Shipping.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking
information (Shipping History), access address information (Address Book) and even check your
network connection (Check Network).
1 • Quick start guide
Pitney Bowes User Guide July 2020 9

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of
the application drawer. Other options include the ability to check for available software updates (Rates
&Updates) and view online support (Help).
Note: The Shipping History icon in the application drawer provides information about labels you have
created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and
Label Amount). The History & Reports application provides a history of the postage refill operations
you have performed for the Envelope Printing application.
Toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel
Shipping and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the Parcel
Shipping and Envelope Printing applications.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.
3. Support - Search online content and get information on how to perform tasks using Parcel
Shipping and Envelope Printing.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.
1 • Quick start guide
Pitney Bowes User Guide July 2020 10