Pitney Bowes SendPro User manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UKEnglish Edition
SV63242-gb Rev. B
July 2020

©2020 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen 9
Creating and printing a Parcel Shipping label 11
Tracking a shipment 15
About cost accounts for Parcel Shipping labels 16
Adding a Parcel Shipping cost account 16
Printing postage on envelopes 17
Using accounts to charge back envelope printing costs 18
Creating an account for printing postage 18
Sending a First Class letter envelope 19
Adding a graphic to your envelope in Envelope Printing 20
Using the weighing platform when printing postage on envelopes 20
Sealing envelopes 21
Sealing the envelope only, bypass all printing 22
Filling the moistener tank 22
Installing the ink cartridge 22
Printing a test pattern 23
Supplies 25
2 - Connectivity information
Setting up a wired network connection 28
Setting up a wireless (Wi-Fi) network connection 29
Connecting to a hidden Wi-Fi network 29
Deleting a Wi-Fi network 30
Checking your network connection 31
Checking the MAC address for wired and wireless networks 32
Setting up a proxy server 34
Table of Contents
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3 - Managing your machine
Adjusting display brightness 36
Adjusting time zone and location code 36
Creating or disabling the security PIN 36
Installing a scale 37
Managing your Royal Mail Postage Funds 38
Uploading system logs 38
4 - Creating Parcel Shipping Labels
Signing in to and out of Parcel Shipping 40
Creating and printing a Parcel Shipping label 40
Creating a Parcel Shipping label from the address book 45
Creating a new sender address for Parcel Shipping 46
Editing the sender address for Parcel Shipping 46
Reprinting a Parcel Shipping label 46
Getting a refund for a Parcel Shipping label 46
5 - Managing Parcel Shipping Labels
Use SendPro Online to perform these tasks 49
Using the Parcel Shipping address book 49
About cost accounts for Parcel Shipping labels 50
Turning cost accounts on or off for Parcel Shipping labels 50
Adding a Parcel Shipping cost account 50
Modifying a Parcel Shipping cost account 51
Searching addresses in the Parcel Shipping address book 52
Adding new addresses to the Parcel Shipping address book 52
Editing addresses in the Parcel Shipping address book 53
Deleting addresses from the Parcel Shipping address book 53
Creating a Parcel Shipping preset 53
6 - Printing on envelopes
Printing postage on envelopes 56
Checking the postage available for printing envelopes 57
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Refilling postage for your Envelope Printing balance 57
Using accounts to charge back envelope printing costs 58
Creating an account for printing postage 58
Multi-level Envelope Printing accounts 59
Editing a printing postage account 60
Deleting a printing postage account 61
Sending a First Class letter envelope 62
Printing a future date 62
Entering the weight manually when printing postage on envelopes 63
Using the weighing platform when printing postage on envelopes 63
Sealing envelopes 64
Sealing the envelope only, bypass all printing 65
Zeroing the scale 66
Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 66
Adding a graphic to your envelope in Envelope Printing 66
Adding a custom text message to your mail 67
Printing a graphic on your envelope without printing postage 67
Printing only the date and time on your envelope 68
7 - Presets
Creating presets 70
Selecting a Preset 70
Renaming a Preset 71
Deleting a Preset 71
8 - Managing Printing on Envelopes
Changing the default refill amounts for printing postage 73
Uploading printing postage transactions 73
Clearing or resetting the number of mailpieces sent 74
Performing Royal Mailpostal inspections for Envelope Printing 74
Performing postal rate updates or software updates for Envelope Printing 75
Running postage printing account reports 77
Setting the postage printing account report period 77
Setting the postage printing account report preferences 78
Setting low funds warning for printing postage 78
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9 - View Print Reports
Printing a receipt when refilling postage for Envelope Printing 81
Viewing the total spent on printing postage 81
Viewing the Envelope Printing postage refill history 81
Printing a report for the number of mailpieces sent 81
Printing a funds report for postage printing 82
10 - Mail Machine Maintenance
Printing a test pattern 84
Cleaning the printhead 85
Installing the ink cartridge 85
Installing the printhead 85
Cleaning the moistener brush and wick assembly 89
Filling the moistener tank 91
Installing an MT30 or MT70 external scale 92
Avoiding envelope sealing issues 94
Feeding envelopes 95
Moving your device 95
11 - Supplies
Supplies 98
12 - Machine Information
Royal Mail requirements 101
Sections of the meter impression 101
Postal Security Device 102
Parts of the device 102
Connections on the back of the machine 103
Specifications 103
13 - Safety
Important safety notes 106
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14 - Technical Support
Contacting Pitney Bowes 109
15 - Third party software
Third party software 111
Pitney Bowes User Guide July 2020 vii

1 - Quick start guide
In this section
Navigating the Home screen 9
Creating and printing a Parcel Shipping label 11
Tracking a shipment 15
About cost accounts for Parcel Shipping labels 16
Adding a Parcel Shipping cost account 16
Printing postage on envelopes 17
Using accounts to charge back envelope printing costs 18
Creating an account for printing postage 18
Sending a First Class letter envelope 19
Adding a graphic to your envelope in Envelope Printing 20
Using the weighing platform when printing postage on
envelopes 20
Sealing envelopes 21
Sealing the envelope only, bypass all printing 22
Filling the moistener tank 22
Installing the ink cartridge 22
Printing a test pattern 23
Supplies 25

Navigating the Home screen
The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a
parcel shipping label or printing postage on an envelope.
For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For
important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping
label by tapping (2) Parcel Shipping.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking
information (Shipping History), access address information (Address Book) and even check your
network connection (Check Network).
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To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of
the application drawer. Other options include the ability to check for available software updates (Rates
&Updates) and view online support (Help).
Note: The Shipping History icon in the application drawer provides information about labels you have
created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and
Label Amount). The History & Reports application provides a history of the postage refill operations
you have performed for the Envelope Printing application.
Toolbar
The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel
Shipping and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the Parcel
Shipping and Envelope Printing applications.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.
3. Support - Search online content and get information on how to perform tasks using Parcel
Shipping and Envelope Printing.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.
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6. Settings - View or change your machine and application settings. View or change your machine
and application settings. For your machine, this includes adjusting the screen brightness, setting
sound notification levels, and viewing wireless or Ethernet connection information.
Creating and printing a Parcel Shipping label
Use Parcel Shipping to get the best pricing for Royal Mail or ParcelForce® parcel services.
1. Tap Parcel Shipping on the Home screen.
2. Tap the Royal Mail and ParcelForce button.
3. Verify that the sender address is correct. If not, you can edit this in the Address Book in the
application drawer at the bottom of the Home screen.
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4. If you have enabled cost accounts on your device, you must provide an account. If this field
contains an account, verify the account is correct. To change or add an account, tap on the Cost
Account field and select an account from the list.
5. Tap Continue.
6. Enter the recipient address. You can manually enter the recipient information or select one from
the address book. If you manually enter an address, you can save the address to the address book
by tapping the Save Contact tick box. When you enter a postcode for a UK address you need to
scroll until the desired address is located. To select an address from the address book, tap the
Address icon in the upper right corner of the screen as shown here.
7. Tap Continue.
8. Enter the size of the mailpiece in centimetres within the Dimensions boxes.
9. Tap the Weight button.
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10. Enter the weight of the mailpiece in kilograms or grams within the weight box. You can use your
scale to weigh the mailpiece. Place the mailpiece on the scale. Tap the scale radio button for it to
be weighed automatically. Alternatively, you can enter the weight manually. If entering a weight
under one kilogram, as an example, key in 0.5. Tap Apply then Continue.If your mailpiece is
being sent to a UK address, proceed to step 14.
11. If you are sending your mailpiece to an international destination you need to select what type of
mailpiece is being sent. Select the correct option from the drop down list. You may also be asked to
provide further information depending on your selection. Next, tap Continue.
12. Now tap Add an item. Complete the required fields. To confirm this item, tap Save. To add
another item within the mailpiece, tap Save & Add. Next, tap Continue.
13. Complete the additional customs information fields, where appropriate. Tick the box to confirm you
have read and agree to the requirements of the prohibited and restricted items list. Tap Continue.
14. Tap the service you wish to use, in this example, 2nd Class.
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15. Depending on the service you select, you may be asked to add additional information. Tap Add
additional services if required. If you are not adding any special services, go to step 18.
16. Select the extra service, in this example, Collection.
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17. You can continue to add additional services if necessary. Tap Apply to continue.
18. Tap Print.
lYou may be prompted to enter the Sender phone number, company name or email address
(required for some services). When complete, tap Continue.
19. At the Label Options screen you may need to select what label size you would like to print. This
depends on what type of label printer you have connected and the service you are using to send
your mailpiece. You can also add an optional memo which will be printed on the label. You can add
up to 25 characters in the memo.
Important: If you wish to print a sample label first, tap the Print Sample button.
20. Tap Print again and the label prints.
21. The carrier screen reappears. You can now print another label.
Tracking a shipment
You can locate the tracking number for a Parcel Shipping label by using the Shipping History button on
the Home screen. You can then use that tracking number to locate the shipment.
1. Tap Shipping History in the application drawer at the bottom of the Home screen.
2. Locate the parcel you wish to track in the list.
3. Enter the tracking number in Royal Mail's or ParcelForce's website
(https://www.royalmail.com/track-your-item) or (https://www.parcelforce.com/track-
trace).
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About cost accounts for Parcel Shipping labels
You can use Parcel Shipping cost accounts to keep track of how much you are spending on Parcel
Shipping labels. You do this by assigning an account to each Parcel Shipping label you create.
You assign a Parcel Shipping cost account to a label within the Parcel Shipping application while creating
a Parcel Shipping label.
Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen to view your
Parcel Shipping cost accounts.
Adding a Parcel Shipping cost account
Enter cost accounts individually in the Cost Accounts application.
2. Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen.
3. Tap the plus sign +in the upper left corner of the Cost Accounts screen.
4. Enter the account name, up to 20 characters. Tap the green check mark when done. You can use
lower case letters, upper case letters, numerals and special characters for the account name.
Allowed special characters include:
l- hyphen
l_ dash
l' single quote
l@ at sign
l. Full stop
land optional description.
5. (Optional) Enter a description of the account, up to 200 characters.
6. Tap Enter (green check mark) when done. You can use the same types of characters as for the
account name.
7. Tap on the option button for Active or Inactive, whichever is appropriate for this account.
8. To make this the account that is automatically used for all Parcel Shipping, tap the checkbox for
Make this my default Cost Account.
9. Tap Apply.
To import or export multiple cost accounts, use SendPro Online. In your web browser, go to
https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and
password.
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Printing postage on envelopes
The Envelope Printing screen is the starting point for printing postage on an envelope or tape. It also
allows you to change what you print on the envelope.
To open the Envelope Printing screen, tap Envelope Printing on the Home screen.
On this screen, you can:
1. Tap Class to view the class and any extra services.
2. Select an account by tapping Account.
3. Create or select a Preset.
4. View the balance of funds you have remaining in your device.
5. Preview or add graphics.
6. View the total postage amount.
7. Tap the date to view the date options.
8. Tap the weight icon to view the weighing options (enter weight manually or using a scale).
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9. Tap Print Mode to access the Print mode screen. This provides you with different printing modes
such as adding graphics to your envelope or adding more postage. You can also choose to only
seal envelopes without printing any postage.
10. Tap the mode you wish to use:
lDate and Time Stamp
lGraphic Only
lPostage Printing - Printing postage on an envelope is the default mode.
lSeal Only - Bypass all printing.
Using accounts to charge back envelope printing costs
You can use accounts to charge back postage for printing envelopes to departments or clients, and run
reports showing how you spent your postage over specific time periods.
The printing postage on envelopes application uses a multi-level account structure and is separate from
the Parcel Shipping cost accounts.
If you are using accounts for printing postage on your device, you must select an account when applying
postage to an envelope.
1. Tap Envelope Printing.
2. Tap Account.
3. Tap the account you wish to use for your mail.
Creating an account for printing postage
You can create accounts to keep a record of how much departments and clients are using when they are
printing postage.
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1. Tap Envelope Printing.
2. Tap Account. A list of all available accounts is displayed.
3. Tap the Preferences icon in the upper right corner of the screen.
4. Tap Manage Accounts.
5. Tap Create new account
6. For a new top level account, tap Create a new account and fill in the required account fields
(Account name and Code) and any optional fields you want.
lThe Code is a unique code that you must assign to identify each account, sub account, and sub
sub account. This helps you locate accounts more easily later.
l(Optional) Enter a Description of the account up to 150 characters.
l(Optional) To create a password for this account, tap in the Password field. Passwords are
case sensitive, can be alphanumeric, and must be four characters in length. You will need to
enter this password to edit or process mail against the account.
7. Tap Active for the Status.
8. When finished, tap anywhere on the screen, but outside of the fields. The Cancel and the OK
buttons appear at the bottom of the screen.
9. Tap OK to save. The name of the new account is displayed.
l(Optional) To create another account, tap Create New Account.
l(Optional) To add a sub account to the account you just created, tap Add a Sub Account to
this account.
lIf you do not need to create any more accounts, tap Continue.
10. Press the back arrow at the top of the screen to return to the account list.
Sending a First Class letter envelope
Your device can be used to send various items of mail via First Class mail. First Class is an economical
way to send mailpieces through Royal Mail.
1. On the Home screen, tap Envelope Printing.
2. Tap Account and select an account.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap Royal Mail First Class.
6. Tap Letter.
7. Tap Apply.
8. Place the envelope on the scale. The weight appears in the weight button on the screen.
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9. Place the envelope on the feed deck. The device automatically feeds the envelope and prints the
postage.
Note: If you have previously printed any envelopes, you may get a message that transactions are
being uploaded. Once the upload completes, you see the message "Transaction upload status, Upload
success" with a tick. Tap the tick.
Adding a graphic to your envelope in Envelope Printing
The SendPro C, SendPro+ device comes with a set of standard graphic images that you can add to your
envelopes or tapes when you print postage. Graphic ads are also known as ads, slogans, or logos.
Examples include PLEASEOPENIMMEDIATELY, RECYCLE, and Season's Greetings.
You can also add your own custom graphics to your SendPro C, SendPro+ device.
1. On the Home screen, tap Envelope Printing.
2. Weigh your envelope, select a class, and select any special services required.
3. Tap the Graphics icon on the Envelope Printing screen.
4. Select the graphic you wish from the list of available graphics.
5. Tap Apply.
6. To verify that the envelope prints correctly, feed the envelope through the device.
Using the weighing platform when printing postage on
envelopes
Use your device to weigh your mailpiece and calculate the correct postage for you.
1. On the Home screen, tap Envelope Printing.
2. Tap the weight button.
3. Tap Scale.
4. Place the envelope on the weighing platform. You must do this before the next step or else the
Apply button will remain inactive.
5. Tap Apply.
6. Tap Class.
7. Select the class. If necessary, select Start Over to display all of the class options.
8. Select any special services required.
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