Pitney Bowes MAILSTATION 2 User manual

mailstation 2™
Digital Postage
Meter
AW20308 Rev. A 04/06/07
Quick Reference Guide
Digital Postage Meter

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Keypad
Setting Postage
Lock
Prevents unauthorized use of
your mailstation 2™ Digital
Postage Meter.
Class
Postage rate selection.
Funds
View the postage you have spent
and number of pieces processed.
Connect to PB data center to
-Rellpostageinmailstation 2™
- Check funds in your Postage
by Phone® account.
Menu
- Change Account
- Use Accounting Functions
- Reset the Scale to Zero
- Use Ink Functions
- Type in a Weight
- View Metric Weight
- Use Preset Setup
- Change Date and Time Settings
- Change Ad
- Change Inscription
- Change Meter Stamp Type
- Connect to Pitney Bowes
- Select a Report
- Change Setup
- Change Language (Alternate
language available in some
markets)
Clear/Back
Allows canceling, clearing of a
value on the display, or stepping
back one or more screens.
Review Keys
Allows scrolling up and down
through screens and review
of current selections
Lock
Class
Funds
Menu Clear/Back Space Shift
yes
no
Review
Keypad
Turning the Lock Function Off To Order Supplies
Lock
• Press Menu.
• Answer no until Change Setup? displays.
• Press yes; at Change Setup?.
• Answer no until Use lock code setup?
displays.
• Press yes; at Use lock code setup?.
• Enter four digit code. Press Enter.
• Scroll until Turn lock off displays.
• Press yes.
Forgot your lock code? Call Pitney Bowes.
Quick Reference Guide
To order Pitney Bowes supplies and accessories,
call 1-800-468-8454 or go to:
www.pb.com and click on Online Store.
Supplies/Item Order Number
Plain Postage Tape Sheets:
25 Double Sheets (50 Labels) 612-9
150 Double Sheets (300 Labels) 620-9
United We Stand Postage Tape Sheets:
25 Double Sheets (50 Labels) 613-9
150 Double Sheets (300 Labels) 613-8
Ink Cartridge 797-Q
Scale Extension Cable 978-6
If You Need Assistance:
Product Name: mailstation 2™ Digital Postage Meter
For frequently asked questions, go to:
www.pitneyworks.com/mailstation.
For direct questions, call 1-800-468-8454.
Customer Service Representatives are available Monday
Enter
?
Change setup?

Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter
Keypad
Setting Postage
Selecting Ads
Lock Code
• Press Menu.
• Answer no until Change setup? displays.
• Press yes; at Change setup?.
• Press yes; at
Change display contrast?
• Press any digit between 1 and 9. As you do so, the display
shows the change in contrast.
• Press Entertoconrmyourselection.
• Press Clear/Back (C) to return to ready mode.
Selecting Ads
Setting the Postage Value Printing the Meter Stamp
Change Display Contrast
You can print a graphic slogan (ad).
• In ready mode, press Menu.
• Answer no until Change ad?
displays. The currently selected ad, if any, displays.
• Press yes to change ad.
• Scroll through the available ads by using the review keys.
• When the ad you want is displayed, press Enter. The display
shows the selected ad and returns to ready mode.
To turn off ad printing, set ad to None.
Custom ad designs can be downloaded. The mailstation 2™
can store up to 15 personalized ads. Call Pitney Bowes to
order a customized ad.
In ready mode, key in a postage amount.
• Press Enter.
• Two decimal places are assumed; you need not enter
the decimal point. For example, if you want $0.37 key
in 3 7 Enter.
• Press the Clear/Back key (C) if you want to change the
amount you entered.
Hold the envelope by the bottom.
Insert it face up into the
meter by aligning it with the
right wall and sliding it straight
back until the meter displays.
The amount remains set
until you change it or until
machine falls asleep.
?
Change ad?
Seasons Greetings
Change display
contrast?
Enter Postage:
$ .41
Printing
Please wait...

Troubleshooting
Supplies
Account Balance Low
Cannot Reach Data Center
Connection Lost
Inspection Due
Inspection Required
Not Enough Funds
RellTooHigh
Rellamountexceedsfunds
available or credit limit.
Trouble getting a connection to the
Pitney Bowes Data Center.
Connection made but lost before
transaction completed.
Thismessagedisplaysifarellhasnot
been performed in 90 days. After 120
days, postage cannot be printed until a
Rell/Inspection.
Insufcientpostage.
Postage amount exceeds maximum
funds available in meter.
Rellamountenteredismorethanthe
maximum mailstation 2™ will allow.
PerformRellprocedureforsmalleramountmake
an advance payment or call Pitney Bowes for credit.
Try connecting again in a few minutes.
Press Clear/Back (C); try again in a few minutes.
If problem persists call Pitney Bowes.
PerformaRellprocedure.Ifyoudonotwanttoadd
funds at this time check your account balance.
Select a lower postage amount.
Performafundsrelltoaddfundstothemeter.
Press Clear/Back (C);RepeatRellprocedurewitha
smaller postage amount.
Postal Rating Chart
Using the Scale
Using the Scale
Using the Scale
The optional scale can be used to help
determine correct postage amounts.
Place item on the scale.
Select class and press Enter.
Weight Hold (WH)
Weight Hold mode allows you to rate a piece of mail even if the
weight is removed from the scale. Your mailstation 2™ holds the
weightinmemoryuntilyouselectaclassandnishtherating
process.
• When on the ready screen the weight hold icon WH is
displayed. If weight is no longer in memory the WH indicator
disappears.
• When in Weight Hold mode, and on the ready screen, the
weight remains for 10 seconds after the weight is removed.
• Pressing the clear key when on the ready screen terminates
the 10-second delay and the weight is no longer held.
• To extend the time the weight is held, press the Enter key
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter

Troubleshooting
Postal Rating Chart
Using the Scale
Lines missing in meter stamp
Meter stamp does not print
Meter stamp is smudged
A four digit number displayed
Lock Code Unknown
Amber Low Ink light is on
Printer maintenance required. May be
clogged nozzles or low ink condition.
Print head not primed with ink.
Envelope is contacting print head during
printing.
Meter error.
Cannot remember lock code.
Ink is running low and should be
ordered.
Perform Printer Maintenance.
If problem remains, replace ink cartridge.
Check that tape on cartridge is removed.
See Replacing Ink Cartridge section in this guide.
Check that envelope does not exceed
5/16” thickness. Do not place objects, such as
paper clips, in the meter stamp area.
Press Clear/Back (C). If error remains,
unplug meter. Wait 30 seconds, reconnect.
Call Pitney Bowes.
Replace ink cartridge with a new one soon.
If... Description Action
mailstation 2™ calculates postage based on the weight of your mail or package on the scale and the mail class selected.
Use this chart to select class depending on cost and how fast you would like the item to be delivered.
Basic Rates
13 oz or less 1 - 3 days $ based on weight First Class Mail
Postcard 1 - 3 days $ one fee based on size Postcard
70 lbs or less 1 - 2 days guaranteed $$$ based on weight Express Mail
70 lbs or less 1 - 3 days $$ based on weight and Priority Mail
distance over 1 lb
Enhanced Rates
70 lbs or less 2 - 9 days $based on weight and distance Parcel Post
Use USPS Flat Rate 1 - 2 days $$ one fee regardless of weight Flat Rate Priority
envelopes or boxes 1 - 2 days guaranteed $$$ Flat Rate Express
70 lbs or less 2 - 9 days $ based on weight and content Media Mail
70 lbs or less 4 - 7 days $$ based on weight and distance International
Determining Postage Based on Weight from Your Scale
Weight + Speed = Cost Select Class

Funds Rell
Change Date/Time
Replacing the
Ink Cartridge
Rell Funds - Available, Used/ Pieces Printed
Before relling meter, check that the meter is connected to a
computer (or phone line).
• Press Funds.
• Press the down arrow once until
Refill postage? appears.
• Press yes to enter a postage amount.
• KeyinrellamountandpressEnter.
• Press Enteragaintoconrmamountofrell.
The mailstation 2™ will automatically connect to the
Pitney Bowes Postage by Phone system to begin
the download of funds into your machine.
 Therellsuccessfulscreenwilldisplay.
Insert a tape or envelope to print the receipt.
• By pressing the Funds key repeatedly, the following
information will be displayed:
- Funds Available
- Funds Used
- Number of Mail Pieces Printed
• Press Clear/Back (C) to return to ready mode.
Good test print - no missing lines
To view a poor test print, see previous page
Prime Print Head
Close the mailstation 2™ cover.
Press Enter. The meter will refresh the print head.
This procedure takes a few minutes.
Print Test Pattern
When prompted, insert paper envelope for test.
Check the test print. If lines are missing, perform
maintenance, as described on previous page.
If test print is complete, press Clear/Back (C) to return to
ready mode.
3
4
Enter refill
amount: $ .00
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter

Replacing the
Ink Cartridge
Funds Rell
Change Date/Time
Replacing the Ink Cartridge
If the test prints are poor, but you are not certain the ink
is empty, before replacing the ink cartridge, perform
maintenance as described on previous page.
NOTE: To avoid damage to the printer:
Do not leave print head without ink cartridge in place
Only replace the ink cartridge using the Replace ink
cartridge?
function described below.
Replace Ink
• Press Menu.
• Answer no until Use ink functions? displays.
• Press yes at Use ink functions?.
• Answer no until Replace ink cartridge? displays.
• Press yes; at Replace ink cartridge?
Replace Ink Cartridge
Open cover.
a. Press unlock symbol to open
the cartridge holder.
Remove and discard old ink
cartridge.
b. Prepare new cartridge for
installation by removing the tape
covering the vent and ink holes.
c. Install new cartridge as shown.
Close ink cover by pressing down
on lock symbol in circle nearest to
you.
Change Date Change Time
To change date manually. (mailstation 2™ automatically
changes date at midnight).
• Press Menu.
• Press no until Change date and time settings?
displays.
• Press yes.
• To change printed date, press yes.
Turn Date Printing On/Off
• Press Menu.
• Press no until Change date and time settings?
displays.
• Press yes.
• Press no until Turn off/on date printing?
displays.
• To turn date printing on or off, press yes.
Change Time
• Press Menu.
• Press no until Change
date and time
settings? displays.
• Press yes.
• Press no until Change time?
displays.
• To adjust the hour, press yes. Use the up and down
arrows to increase or decrease values.
• Press Enter to save your changes.
To adjust values,
press the Review
buttons. Top button to
increase value and
bottom button to
decrease value. Hold
Review button to
quickly increase or
decrease values.

Review
K700
a.
b.
c.
2
1
Printed date:
MON 06/04/07

Printer
Maintenance
Printer
Maintenance
Clean printer nozzles:
• Press Menu.
• Answer no until Change Setup? displays. Press yes; at
Change Setup?
• Answer no until Use Ink Functions? displays. Press
yes; at Use Ink Functions?
• Answer no until Clean printer nozzles? displays.
• Press yes; at Clean printer nozzles?
Wait about 1 minute then go to step 2.
Printer Maintenance
Examine the test print for print clarity
• If the same number of lines or fewer are missing:
Press no to perform maintenance and test print again.
• If more lines are missing: Press yes and replace the ink
cartridge using the Replace Ink Cartridge function
described on the next page.
• If test print is complete, press Clear/Back (C) to return
to ready mode.
If lines are missing in the meter stamp, perform
maintenance to refresh the print head.
Note: Printing an incomplete image may result in
invalid mail and wasted funds.
Examples of missing
lines in meter stamp.
Good test print - no missing lines
Poor test print - missing lines
1
2