Yealink VC400 User manual

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Copyright
Copyright © 2017 YEALINK(XIAMEN) TECHNOLOGY CO., LTD.
Copyright © 2017 Yealink(Xiamen) Technology CO., LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying,
recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen)
Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
When this publication is made available via the media, Yealink(Xiamen) Technology CO., LTD. gives its
consent to downloading and printing copies of the content provided in this file only for private use only
and not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Technology CO., LTD. will not be liable for any damages arising from
use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR USE OF PRODUCTS.
YEALINK(XIAMEN) TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Technology CO., LTD. shall not be liable for
errors contained herein nor for incidental or consequential damages in connection with the furnishing,
performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the VC400 Codec.
Statements of compliance can be obtained by contacting suppo[email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/30/EU and 2014/35/EU.
Part 15 FCC Rules
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.

WEEE Warning
To avoid potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. WEEE must not
be regarded as unsorted municipal waste and must be collected and disposed of separately by a
competent authority.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to [e-mail].

GNU GPL INFORMATION
Yealink VC400 video conferencing system firmware contains third-party software under the GNU General Public
License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the Yealink VC400 full HD video conferencing system. It supports 1080P
full-HD video conferencing and includes outstanding features such as good compatibility, easy
deployment and intelligent network adaptability. This makes it the perfect choice for SMEs.
The Yealink VC400 full-HD video conferencing system is designed to help enterprises organize
video conferences easily and efficiently. Users can expect to enjoy the high-quality video
conferencing experience very cost-effectively.
This guide provides everything you need to start using your new video conferencing system.
First, verify with your system administrator that the IP network is ready for system configuration.
Also be sure to read the Overview and Getting Started sections in this guide before you set up
and use the VC400 video conferencing system.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing the VC400 Video Conferencing System
Chapter 4 Using the VC400 Video Conferencing System
Chapter 5 Using Cloud Platform
Chapter 6 Troubleshooting
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 22, Guide Version 22.15
The following section is new for this version:
Account Polling on page 85
Using the StarLeaf Cloud Platform on page 128
Major update has occurred to the following section:
Changing the Video Input Source on page 115

User Guide for the VC400 Video Conferencing System
vi
Changes for Release 22, Guide Version 22.5
The following sections are new for this version:
Remote Control via Web User Interface on page 20
Meeting Blacklist on page 56
USB Configuration on page 58
Using Cloud Platform on page 127
Major updates have occurred to the following sections:
Icon Instructions on page 14
Setup Wizard on page 29
Registration on page 33
Idle Screen Display on page 34
Call History Management on page 71
Configuring Camera Presets on page 113
Video Recording on page 116
Screenshot on page 120
Changes for Release 21, Guide Version 21.20
The following sections are new for this version:
Keyboard Input Method on page 37
Major updates have occurred to the following sections:
Icon Instructions on page 14
Setup Wizard on page 29
Directory on page 59
Bandwidth Settings on page 78
Placing a Call Using the Remote Control on page 89
Changes for Release 21, Guide Version 21.15
The following sections are new for this version:
Website Snapshot on page 51
Hiding Icons in a Call on page 57
Chairman-Mode Conference on page 91
Auto Recording on page 119

About This Guide
vii
Major updates have occurred to the following sections:
Setup Wizard on page 29
Placing Multiple Calls on page 90
Changes for Release 20, Guide Version 20.1
The following sections are new for this version:
Remote Control Battery Safety Information on page 27
Meeting Password on page 54
Meeting Whitelist on page 55
Dual Screen on page 110
8-Way Conference License on page 122
Major updates have occurred to the following sections:
VCC18 HD Camera on page 6
VCR10 Remote Control on page 12
Installing the VC400 Video Conferencing System on page 24
Audio Setting on page 80
Far-end Camera Control on page 82
Controlling the Camera on page 112
Video Recording on page 116
Screenshot on page 120

User Guide for the VC400 Video Conferencing System
viii

Table of Contents
ix
Table of Contents
About This Guide....................................................................... v
In This Guide........................................................................................................................... v
Summary of Changes.............................................................................................................. v
Changes for Release 22, Guide Version 22.15 ..................................................................... v
Changes for Release 22, Guide Version 22.5 .......................................................................vi
Changes for Release 21, Guide Version 21.20 .....................................................................vi
Changes for Release 21, Guide Version 21.15 .....................................................................vi
Changes for Release 20, Guide Version 20.1 ......................................................................vii
Table of Contents..................................................................... ix
Overview ................................................................................... 1
Packaging Contents ................................................................................................................ 1
Optional Accessory.............................................................................................................. 3
System Component Instructions............................................................................................. 4
VC400 Codec ....................................................................................................................... 4
VCC18 HD Camera .............................................................................................................. 6
VCP40 Video Conferencing Phone ...................................................................................... 8
CPE80 Expansion Microphone ........................................................................................... 11
VCR10 Remote Control...................................................................................................... 12
Icon Instructions ................................................................................................................... 14
Icons on Display Device..................................................................................................... 14
Icons on VCP40 Video Conferencing Phone...................................................................... 16
LED Instructions .................................................................................................................... 17
User Interfaces ...................................................................................................................... 18
Web User Interface ............................................................................................................ 19
Remote Control ................................................................................................................. 19
Documentations ................................................................................................................... 20
Getting Started........................................................................ 23
System Installation................................................................................................................ 23
Installing the VC400 Video Conferencing System ............................................................. 24
Installing the Camera......................................................................................................... 25
Installing Batteries for the Remote Control ....................................................................... 27
Connecting the CPE80 Expansion Microphone ................................................................. 28
Powering the System On or Off ............................................................................................ 28
Setup Wizard ........................................................................................................................ 29
Registration .......................................................................................................................... 33
Idle Screen Display................................................................................................................ 34
Navigating Menus on the Display Device ............................................................................. 36
Keyboard Input Method ....................................................................................................... 37
Entering Data and Editing Fields........................................................................................... 38
System Status ....................................................................................................................... 39
Customizing the VC400 Video Conferencing System ............. 43
General Settings.................................................................................................................... 43
Automatic Sleep Time ....................................................................................................... 43
Backlight............................................................................................................................ 44

User Guide for the VC400 Video Conferencing System
x
Site Name .......................................................................................................................... 45
Language........................................................................................................................... 46
Time & Date ...................................................................................................................... 48
Key Tone............................................................................................................................ 50
Website Snapshot.............................................................................................................. 51
Volume Settings ................................................................................................................ 52
Meeting Password ............................................................................................................. 54
Meeting Whitelist .............................................................................................................. 55
Meeting Blacklist ............................................................................................................... 56
Hiding Icons in a Call......................................................................................................... 57
USB Configuration ............................................................................................................. 58
Directory ............................................................................................................................... 59
Adding Contacts................................................................................................................ 60
Placing Calls to Contacts ................................................................................................... 62
Editing Contacts ................................................................................................................ 64
Deleting Contacts .............................................................................................................. 65
Searching for Contacts ...................................................................................................... 66
Search Source List in Dialing ............................................................................................. 67
Importing/Exporting Contact Lists..................................................................................... 69
Call History Management ..................................................................................................... 71
Viewing Call History........................................................................................................... 72
Placing a Call from the Call History List ............................................................................. 73
Deleting an Entry from the Call History List....................................................................... 74
Adding a Local Contact from the Call History List ............................................................. 76
Call Protocol ......................................................................................................................... 77
Bandwidth Settings............................................................................................................... 78
Audio Setting........................................................................................................................ 80
Audio Output Device......................................................................................................... 80
Audio Input Device ............................................................................................................ 81
Far-end Camera Control ....................................................................................................... 82
Using the VC400 Video Conferencing System ........................ 85
Account Polling..................................................................................................................... 85
Placing Calls.......................................................................................................................... 87
Placing a Call Using the Remote Control........................................................................... 89
Placing a Call Using the VCP40 Phone .............................................................................. 89
Placing a Call via web user Interface.................................................................................. 90
Placing Multiple Calls ........................................................................................................ 90
Chairman-Mode Conference ............................................................................................. 91
Answering or Rejecting Calls ................................................................................................ 99
Auto Answer .................................................................................................................... 100
Do Not Disturb (DND) ..................................................................................................... 101
Ending Calls ........................................................................................................................ 103
Call Management................................................................................................................ 104
Call Mute ......................................................................................................................... 104
Call Statistics.................................................................................................................... 105
Presentation .................................................................................................................... 106
Changing the Video Layout ............................................................................................. 108
Dual Screen ..................................................................................................................... 110
Controlling the Camera ................................................................................................... 112
Changing the Video Input Source ................................................................................... 115
Video Recording.............................................................................................................. 116
Screenshot....................................................................................................................... 120
8-Way Conference License .............................................................................................. 122

Table of Contents
xi
Using Cloud Platform............................................................ 127
Using the Yealink Cloud Platform ....................................................................................... 127
Dialing Yealink Cloud Numbers....................................................................................... 127
Using the StarLeaf Cloud Platform...................................................................................... 128
Dialing StarLeaf Cloud Numbers ..................................................................................... 129
Joining the StarLeaf Meeting........................................................................................... 129
Using the Zoom Cloud Platform ......................................................................................... 130
Joining the Zoom Meeting .............................................................................................. 130
Using the BlueJeans Cloud Platform ................................................................................... 131
Joining the BlueJeans Meeting ........................................................................................ 131
Using the Pexip Platform .................................................................................................... 132
Dialing Pexip Alias ........................................................................................................... 132
Joining the Pexip Meeting ............................................................................................... 133
Using the Mind Platform..................................................................................................... 134
Joining the Mind Meeting ............................................................................................... 134
Using the Custom Platform................................................................................................. 135
Troubleshooting.................................................................... 137
System Diagnostics............................................................................................................. 137
General Issues..................................................................................................................... 138
Camera Issues ..................................................................................................................... 139
Display Issues...................................................................................................................... 140
Video & Audio Issues ......................................................................................................... 141
System Maintenance........................................................................................................... 142
Regulatory Notices................................................................ 149
Service Agreements ............................................................................................................ 149
Limitations of Liability......................................................................................................... 149
Safety Instructions .............................................................................................................. 149
Restriction of Hazardous Substances.................................................................................. 151
Appendix A - Time Zones...................................................... 153
Index ..................................................................................... 157

User Guide for the VC400 Video Conferencing System
xii

Overview
1
Overview
This chapter provides an overview of the VC400 video conferencing system. Topics include:
Packaging Contents
System Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information, or assistance to help you use your new system, contact
your system administrator.
Packaging Contents
The following items are included in your package. If you find that anything is missing, contact
your system administrator.
Note
VC400 Codec
VCC18 HD Camera
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.

User Guide for the VC400 Video Conferencing System
2
VCP40 Video Conferencing Phone
L-Bracket (for installing the camera)
Camera Mounting Accessories
VCR10 Remote Control
AAA Batteries×2
Power Adapter

Overview
3
Cables
Velcro×2
Cable Ties×7
Quick Start Guide
Check the list before installation. If you find that anything is missing, contact your system
administrator.
Optional Accessory
The following item is optional. You should purchase it separately if necessary.
The CPE80 expansion microphone is used for expanding the audio pickup range.

User Guide for the VC400 Video Conferencing System
4
CPE80 Expansion Microphone
System Component Instructions
Before installing and using theVC400 video conferencing system, you need to be familiar with
the following system components, including:
VC400 Codec
VCC18 HD Camera
VCP40 Video Conferencing Phone
CPE80 Expansion Microphone
VCR10 Remote Control
VC400 Codec
VC400 codec compresses outgoing video and audio data, transmits this information to the far
end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It can be
compatible with different audio output devices, and can adapt to the display devices
automatically.
You do not need to change the VC400 codec once it has been installed properly in your
environment.

Overview
5
VC400 codec front panel
VC400 codec back panel
Port Name
Description
①
Power Button
Powers the system on or off.
②
LED Indicator
Indicates different system statuses. For more information,
refer to LED Instructions on page 17.
③
USB
Inserts a USB flash drive to one of the two USB port for
storing screenshots, recording videos or capturing packets.
Note: If two USB flash drives are connected, only the latter
one can be identified.

User Guide for the VC400 Video Conferencing System
6
Port Name
Description
④
PC
Connects to a PC for sharing documents or videos during a
call.
⑤
Camera
Connects to a camera.
⑥
Display1
Connects to a display device for displaying video images.
When connecting to only one display device, Display1 port
on the VC400 codec is the only available port.
⑦
Display2
Connects to secondary display device for displaying video
images.
⑧
Line In
Connects to an audio input device using an audio cable
(3.5mm).
⑨
Line Out
Connects to an audio output device using an audio cable
(3.5mm).
⑩
Audio In
Connects to the VCP40 video conferencing phone.
⑪
Internet
Connects to the network device.
⑫
DC19V
Connects to the power source via a power adapter.
⑬
Reset Key
Resets the system to factory defaults.
⑭
Security Slot
Allows you to connect a universal security cable to VC400
codec, so you can lock it down. The system cannot be
removed when locked.
VCC18 HD Camera
The VCC18 HD camera supports 18x optical zoom, white balance and automatic gain. You can
place the camera on the table or mount it on a wall.

Overview
7
The front of VCC18 HD camera
Port Name
Description
①
LED Indicator
Indicates different system statuses. For more information,
refer to LED Instructions on page 17.
The back of VCC18 HD camera
Port Name
Description
②
Camera
Connects to the Camera port on the VC400 codec using a
DVI cable.

User Guide for the VC400 Video Conferencing System
8
You can use the remote control to adjust the position or focus of the camera. The VCC18 camera
can be panned (± 100 degrees range), tilted (± 30 degrees range).
Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the camera IR
sensor to operate the unit.
VCP40 Video Conferencing Phone
The VCP40 video conferencing phone supports 360-degree audio pickup to achieve ultra-HD
voice.