HunterDouglas Provenance Woven Wood Shades with PowerView... Owner's manual

Provenance®Woven Wood Shades
PowerView™Motorization
Installation •Operation •Care

CONTENTS
© 2016 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Getting Started:
Product View ............................................................................ 1
Tools and Fasteners Needed ...................................................... 2
Installation:
Installation Overview ................................................................ 2
STEP 1 — Install the Brackets................................................... 3
Mount the Installation Brackets — Inside Mount......................... 4
Mount the Installation Brackets — Outside Mount ...................... 5
STEP 2 — Install the Shade ...................................................... 7
Attach the Optional Components................................................ 8
STEP 3 — Connect the Power Source........................................ 9
Operation:
Testing the Shade ................................................................... 14
Using the PowerView™Remote................................................ 14
Resetting the Shade (If Necessary) ........................................... 16
Troubleshooting ...................................................................... 17
Care:
Removing the Shade (If Necessary) .......................................... 19
Removing the Crestover™ Valance (If Necessary) ..................... 19
Cleaning Procedures ............................................................... 20
Child Safety:
Warning ................................................................................. 21
Declarations .......................................................................... 22
Warranty.....................................................................Back Cover
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364.

GETTING STARTED
1
Product View
Satellite Battery Pack or
DC Power Supply (Optional)
Attached
Battery Wand
(Standard)
DC Power Supply
UltraGlide
®
Shade
Installation
Brackets
Return
Sticky
Tape
Note:
Returns available on outside mount only.
Not shown: Top-Down/Bottom-Up shades and independent operable liner.

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Provenance®Woven Wood Shades with PowerView™
Motorization. With proper installation, operation, and care, your new shades will provide years of
beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation.
Tools and Fasteners Needed
■Flat blade and Phillips screwdrivers
■Measuring tape and pencil
■Level (laser level is recommended)
■Power drill,
3
/ 32 " drill bit, and
1
/ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■#6 x 1
1
/ 2 " Hex Head Screws (Provided). Two 1
1
/ 2 " screws are provided per installation
bracket.
■Speed Nuts and Screws (Provided). If ordered, extension brackets come with speed nuts
and screws.
■Drywall Anchor (Not Provided). Use drywall anchors when mounting into drywall.
■#6 x 2" Hex Head Screws (Provided). If using spacer blocks, two 2" screws are provided
per installation bracket.
Installation Overview
To install your shade, you will need to perform the following three steps:
STEP 1: Install the Brackets
STEP 2: Install the Shade
STEP 3: Connect the Power Source
Speed Nut
and Screw
(Provided with Each
Optional Extension Bracket)
#6 x 1
1
/ 2 "
Hex Head Screw
(Provided)
#6 x 2" Hex Head Screw
Provided with Each
Spacer Block

INSTALLATION
3
STEP 1 — Install the Brackets
■The number of installation brackets required varies
with headrail width, as shown in the table.
Important: One
5
/ 8 " spacer block per installation
bracket is required for outside mount shades using the
battery wand clip.
■Crestover™Valance (Optional):
➤Brackets are already attached to your shade and valance.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■Refer to the appropriate page below based on your order:
➤Inside Mount — Page 4
➤Outside Mount — Page 5
Installation
Bracket
Spacer
Block
Shade/Valance
Width
Brackets
Required
15" – 36" 2
36
1
/ 8 " – 72" 3
72
1
/ 8 " – 108" 4
108
1
/ 8 " – 120" 5
120
1
/ 8 " – 144" 6
Headrail
Valance
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
■Mark 2" in from each jamb.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
➤With shades using a battery wand, there must be a minimum of 15½" between brackets
at the motor end.
➤With shades using two battery wands, there must be a minimum of 18" between
brackets at the motor end.
■Center the brackets on your marks, then mark each of the screw holes.
➤For fully recessed and minimum mounting depth based on your order options, see the
illustration on the next page.
Important: The front edges of the installation brackets must be level and aligned.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the installation brackets using the screws provided.
➤Check that the mounting surface is level and the brackets are aligned. If mounting to a
heavily textured surface, shim the brackets, if needed.
Important: Use drywall anchors when mounting into drywall.
Proceed to “STEP 2 — Install the Shade” on page 7.
2" 2"Space EvenlySpace Evenly
Jamb Jamb
Jamb
Motor
End
Jamb
Shades with Attached Battery Wand(s) (Top View)
Space Evenly
2" 2"
Space Evenly
Min. of 15½" for a Battery Wand or
18" for Two Battery Wands
on the Motor End

INSTALLATION
5
Mount the Installation Brackets — Outside Mount
The standard shade has an attached battery wand requiring spacer blocks to be used with the
installation brackets. If using a DC power supply or satellite battery pack, spacer blocks are
not required.
■Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■Mark 2" in from each end of the headrail.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of 15
1
/ 2 "
for one battery wand and 18" for two battery wands from the motor end for the battery
wand. Mount into wood whenever possible.
■Center the brackets on your marks and mark the screw holes.
➤A minimum of 1
3
/ 4 " flat
vertical surface is required to
mount the brackets.
➤For shades with attached
battery wand clip, place a
spacer block behind each
installation bracket to allow
for the extra space needed for
these components.
➤The top of the installation brackets should be at the desired shade height.
Important: The brackets should be level and aligned.
■Extension brackets provide up to 1
1
/ 2 " of clearance.
If used, center the brackets on your marks and mark
the screw holes.
■Drill the screw holes using a
3
/ 32 " drill bit.
Important: Use drywall anchors when mounting into drywall.
Headrail End Marks
Window Opening
2" 2"
Space EvenlySpace Evenly
Min. of 15½" for a Battery Wand or
18" for Two Battery Wands
on the Motor End
2"
Installation
Bracket
Spacer
Block
Headrail
End Mark
Extension
Bracket

INSTALLATION
6
Bracket
Battery Wand
Bracket
1
1
/ 2 " Minimum Inside Mount 3
5
/ 8 " Fully Recessed Mount
Bracket
Battery Wand
Wall
3" Fully Recessed Mount
Bracket
With Attached Battery Wand —
5
/
8
"Needed for Rear Clearance
Satellite Battery Pack or DC Power Supply (Optional)
7
/ 8
"Min Inside Mount
5
/ 8 "
5
/ 8 "
3
5
/ 8 "
3"

INSTALLATION
7
■Attach the installation/extension brackets using the screws provided.
CautIon: The rear of the installation/extension brackets
must be flush against a flat mounting surface. Do not mount
installation brackets oncurved molding.
■When using extension brackets, attach the installation
brackets using the screws andspeed nuts provided.
Important: For shades with attached battery wand, leave
at least
5
/ 8 " between the wall side of the extension bracket
and the back of the installation bracket.
Important: If your shade was ordered with a Crestover™
Valance, see “If Your Ordered the Crestover™ Valance...” on page 8.
STEP 2 — Install the Shade
If You Have a Battery Wand Clip...
■Attach the battery wand clip to the headrail.
Important: Position the clip so that
the battery wand will be between
installation brackets.
■Hook the battery wand clip onto the back
channel ofthe headrail.
■Rotate the clip down until it snaps
into place.
CautIon: Be sure the power cable does not become pinched by the brackets or headrail
during installation; damage or overheating of components couldresult.
CautIon: Do not connect the battery wand to the power cable prior to installing
the shade.
Mount the Headrail
■With the headrail slightly tilted,
insert the front lip of the headrail
onto the front lip of the installation
bracket.
■Push the headrail back and up until
its bottom lip snaps into bottom tab
on the installation bracket.
5
/ 8 "
Minimum Required
for Attached
Battery Wand
Battery Wand Clip
Battery
W
and Clip Headrail
Insert Front
Lip of Headrail
onto Bracket
Bottom
Tab
Push Up
and Back

INSTALLATION
8
Attach the Optional Components
If You Ordered Valance Returns for the Standard Valance...
■Remove the paper from the pressure sensitive tape
on the valance returns and headrail end caps.
■Attach the return to the valance, smoothing the
valance along the tape.
If Your Ordered the Crestover™Valance...
Assemble the Valance (Using Dovetail Corner Clips) — Outside Mount Only
■Slide the two dovetail clips attached to the
wood valance face into the corresponding
grooves on the valance returns.
note: If the returns are too long, they can
be shortened using a cut-off saw to remove
material from the back edge. Do not cut the
miter corners to shorten the returns.
Mount the Crestover Valance
■Place the hook on the valance
bracket into the top groove on the
bracket attached to the headrail.
■Rotate the valance down until the
white tabs contact the headrail
brackets. Push the valance until
the tabs lock in place. You will
hear a click when each bracket is
securely in place.
Proceed to “STEP 2 — Install the Shade” on page 7.
Return
Valance
Sticky
Side
Dovetail Clips
Dust Cover
Valance
Return
Wood
Face
Rear of Valance

INSTALLATION
9
If You Ordered Hold-Down Brackets...
Hold-down brackets provide stability and prevent swaying by securing
the bottom rail — for example, in French door applications. Hold-down
brackets can only be used with outside mount shades.
■Lower the shade and place the pins from the hold-
down brackets into the bottom rail end caps.
■On the mounting surface, mark the screw holes.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the hold-down brackets to the mounting
surface using the screws provided.
STEP 3 — Connect the Power Source
■Shades with PowerView™face shade and PowerView Independent Operable Liner.
Depending on the size of your shade, you will receive two extension cables and a connector
or two battery wands. One power cable from your shade will plug into the connector. The
other power cable from your shade will plug into the extension cable and then into your
power source.
■Refer to the appropriate page based on your order.
➤For a battery wand, see “If You Have a Battery Wand...” on page 10.
➤For an optional DC power supply, see “If You Have a DC Power Supply...” on page 12.
➤For two battery wands and Y-connector, see “If You Have a Y-Connector for Adapting Two
Battery Wands....” on page 13.
➤For an optional DC power supply with daisy-chain connections, see “If You Have a DC
Power Supply with Daisy-Chain Connections...” on page 13.
Power Cable
from Shade
Extension
Cable Power Cable
from Shade
Connector Extension
Cable
Power
Source

INSTALLATION
10
If You Have a Battery Wand...
Install Batteries into the Battery Wand
note: Hunter Douglas recommends AA alkaline batteries for use with our battery-powered
shades. These will provide approximately one year of operation. Lithium and rechargeable
batteries are not recommended.
■Squeeze the cap latch to release thecap.
■Remove the cap from the battery wand.
■Install the batteries according to the
instructions on the battery wand label.
■Replace the cap.
➤Align the tab with the end of the wand.
➤Press the cap on until it latches.
Mount the Battery Wand into theBatteryWandClip
■Align the battery
wand with its socket
toward the motor
side end cap.
■Push the battery
wand straight up into
the battery wand clip until it snaps into
place. Check to make sure the battery wand is secure.
CautIon: Be sure the cable does not become pinched by the battery wand clip during
installation. Damage or overheating of components could result.
Plug the Power Cable into the Battery Wand
■On the back of the headrail, connect the
power cable (coming from the shade) into
the socket on the battery wand.
note: When power is applied to the shade,
a green LED inside the manual control
button housing will flash several times to
indicate the shade is ready.
Proceed to “Testing the Shade” on page 14.
Tab Slot
Cap
Latch
Battery
Wand
Squeeze
Back of Shade
Socket

INSTALLATION
11
If You Have a Satellite Battery Pack...
Install Batteries into the Battery Wand
■See the instructions on the previous page.
Mount the Satellite Battery Pack
■Decide where you want to attach the wall mount bracket.
A satellite battery pack may be mounted in any orientation.
■Mark the screw holes.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Remove the backing from the double-sided tape. Press the bracket into place.
■Attach the bracket using the screws provided.
■Position the battery wand so the power cable is easily connected to the socket.
■Snap the battery wand into the bracket.
■Install the battery wand cover with the slot aligned to the socket in the battery wand.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket

INSTALLATION
12
■Plug the power cable from the shade into the
extension cable.
■Plug the other end of the extension cable
into the socket in the battery wand.
■Secure the power supply cable using wire
retainers (not supplied). If hiding the cable behind
the shade, make sure it does not impede the operation of theshade.
note: When power is applied to the shade, a green LED inside the manual control button
housing will flash several times to indicate the shade is ready.
Proceed to “Testing the Shade” on page 14.
If You Have a DC Power Supply...
Connect the Power Supply
■Plug the power cable from the shade into the
extension cable.
■Plug the other end of the extension cable
into the DC power supply.
■Plug the DC power supply into a standard
outlet.
note: When power is applied to the
shade, a green LED inside the manual
control button housing will flash several
times to indicate the shade is ready.
■Secure the power supply cable using wire
retainers (not supplied). If hiding the cable
behind the shade, make sure it does not
impede the operation of theshade.
■Space the wire retainers approximately
15" apart along the power supply cable,
as shown.
WarnIng: Keep cables and small parts out of the reach of children. They can wrap
cables around their necks and STRANGLE. They can also put small parts in their
mouths and CHOKE.
WarnIng: Electric shock and/or a fire hazard may occur, if not properly installed.
Proceed to “Testing the Shade” on page 14.
Battery Wand Cover
Extension
Cable
Power Cable
from Shade
Power Cable
from Shading
Extension
Cable
DC
Power
Supply
15"
Maximum
Wire Retainers

INSTALLATION
13
If You Have a Y-Connector for Adapting Two Battery Wands....
Install the Batteries into the Battery Wand or Satellite Battery Pack
■Refer to “Install Batteries into the Battery Wand” on page 10.
Mount the Battery Wand or Satellite Battery Pack
■Refer to “Mount the Battery Wand into theBatteryWandClip” on page 10.
■Refer to “Mount the Satellite Battery Pack” on page 11.
Connect the Y-Connector
■The Y-connector is used to adapt two battery wands to one large shade.
■Route the power cable from the shade to the Y-connector and
connect the short cable to the first battery wand.
■Connect the longer cable on the Y-connector
to the second battery wand.
If You Have a DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three PowerView™motorized shades to be powered
by a single DC power supply. However, each shade has its own RF receiver and can operate
independently. The daisy-chain feature is only available with the DC power supply option
and shades without PowerView for the face shade and PowerView for the Independent
Operable Liner.
■Route the power cables from each shade through the connector, using an extension cable,
if necessary.
■Plug an extension cable into the connector and the DC power supply. A two-shade
configuration is shown below.
■An additional connector and two additional extension cables are used for three shades.
Power Cable
from Shade
Extension
Cable Power Cable
from Shade
Connector Extension
Cable
Po
wer
Cable
from
Shade
Y-Connector
Battery
Battery

OPERATION
14
Testing the Shade
Testing the shade with the manual control button will allow you to ensure that the motor and
power source are working correctly.
CautIon: When raising the shade for the first time, observe how the fabric stacks. It should
stack evenly. Immediately stop the shade if the bottom rail is not level or the shade starts to rub
against either window jamb. See “Troubleshooting” on page 17.
■Press and release the manual control button on the bottom
of the end cap behind the fabric to test operation.
If the shade does not operate, see “Troubleshooting” on page
17.
➤Press and release the button to alternately lower, stop,
and raise the shade.
note: With Top-Down/Bottom-Up shades, the manual
control button will alternately lower the bottom rail,
lower the middle rail, raise the middle rail, and raise
the bottom rail.
Using the PowerView™Remote
First, activate the remote by pulling both plastic tabs from the back battery compartment.
Important: If you have more than one remote, see “Adding Additional Remote(s) to the
PowerView™Shade Network” in the PowerView Motorization Remote Control Guide.
Push
Up
Side View of
the Shade
Manual
Control
Button
Fabric
Return
Group 1
Group 2
OPEN
CLOSE
Group 3 Group 4
Group 5
Group 6
Favorite
(Shading position)
LEFT
ARROW
Lowers the middle rail on
To
p-Down/Bottom-Up
RIGHT ARROW
Raises the middle rail on
Top-Down/Bottom-Up
STOP
(Press and hold for
programming mode)

OPERATION
15
Joining a Shade to a Group
Important: The shade will not operate using the remote until it has been joined to a group.
note: For shades with independent operable liner, different group numbers will need to be
programmed for the liner and the shade to operate independently.
1. Press and hold ■ STOP for 4 seconds to put remote in program mode. The lights on the
remote will flash to indicate it is in program mode.
2. Press desired group number (1 – 6) on the remote. The light for the group number selected
will flash to show it is selected.
3. Press and hold the manual control button on the shade.
4. While continuing to press the manual button, press and release ▲ OPEN on the remote.
Release the manual control button. The shade will move slightly to indicate it has joined the
group.
5. Press and hold ■STOP for 4 seconds to exit program mode. The lights will stop flashing.
6. For shades with independent operable liner. Repeat steps for shade.
Basic Operation
1. To wake up remote, simply pick up the remote or press ■STOP. The last group(s) selected
will be highlighted and active.
2. Press “All” or groups 1 – 6 to select specific shade(s) to move. Selected group button(s) will
light to show they are selected.
a. Multiple group buttons may be selected at a time.
b. To deselect a group, press the group button again. The backlight for that group button will
go out.
3. Press ▼CLOSE to lower the selected shade(s).
4. Press ▲OPEN to raise the selected shade(s).
5. Press ■STOP to stop the shade’s movement anywhere along its travel.
6. While a shade is in motion, press the opposite of shade motion (▲OPEN or ▼CLOSE) to
reverse direction.
7. Press ♥FAVORITE to send selected shading(s) to your preset “favorite” position. Refer to the
PowerView™Motorization Remote Control Guide on how to set a favorite position.

OPERATION
16
Top-Down/Bottom-Up Operation
1. Press ▼CLOSE to lower the bottom rail, closing the shade.
2. Press the left arrow to lower the middle rail. This opens the shade top-down on a Top-
Down/Bottom-Up shade. (If the bottom rail is not fully lowered, pressing this button will lower
the bottom rail first then lower the middle rail.)
3. Press the right arrow to raise the middle rail. This closes the shade bottom-up on a
Top-Down/Bottom-Up shade.
4. Press ▲OPEN to raise the bottom rail, opening the shade bottom-up. (If the middle rail is not
fully raised, pressing this button will raise the middle rail first then raise the middle rail.)
5. Press ■STOP to stop shade movement anywhere along the shade’s travel.
Further Operation and Programming Information
PowerView™Pebble™Remote and/or PowerView Surface Remote Operation
For information regarding operation and programming of the PowerView remote, refer to your
PowerView Motorization Remote Control Guide.
PowerView Scene Controller
For information regarding operation and programming of the PowerView Scene Controller, refer
to your PowerView Motorization Scene Controller Guide.
PowerView App Operation
PowerView Hub is required for PowerView App operation. For information regarding setup
and operation using the PowerView App, refer to the online PowerView App Software Guide at
hunterdouglas.com/powerview/support.
Resetting the Shade (If Necessary)
If you need to reset a shade’s travel limits:
Basic Reset
The basic reset is used to reset the shade’s travel limits. This procedure will also reset the
♥ FAVORITE position to its default (shade closed halfway).
Bottom-Up shades:
1. Press and hold the manual control button for 6 seconds. The shade will move slightly.
2. Release the manual control button. The shade will raise to its fully open position to set the
upper travel limit, then lower to the fully closed position to set the lower travel limit. The shade
will move slightly one more time to indicate that the travel limits have been reset.

OPERATION
17
Top-Down/Bottom-Up shades:
1. Press and hold the manual control button for 6 seconds. The shade will move slightly.
2. Release the manual control button. The middle rail will raise to the top, followed by the bottom
rail, opening the shade bottom-up to set the upper travel limits. The bottom rail will then
lower, followed by the middle rail, opening the shade top-down to set the lower travel limits.
The shade will move slightly one more time to indicate that the travel limits have been reset.
Resetting Shade Programming
This reset erases all shade programming from memory, including group assignments, preventing
any input device from operating the shade. Its primary use is during installation to correct group
and network assignments. This reset does not affect travel limits.
1. Press and hold the manual control button for 12 seconds. The shade will move slightly once
after 6 seconds, then again after 12 seconds. Release the button.
2. Refer to “Joining a Shade to a Group” on page 16 to program the shade to a group.
Troubleshooting
If your shade is not operating correctly:
■First review the guide that came with your control device.
■Refer to the following troubleshooting for specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem The shade will not fit into theinstallation brackets.
Solution If the shade has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary. Shims are provided.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See“Mount the Headrail” on page 7.

OPERATION
18
Problem The shade does not operate when the manual control button is pressed.
Solution Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted andfresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Problem The shade is not responding to the PowerView™remote.
Solution Important: A shade will not operate until it is joined to a group. See “Joining
a Shade to a Group” on page 15.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted andarefresh. The
LEDs that backlight the remote should come on full bright when the ■ STOP
button is pressed.
Problem The shade is operating slowly or does not raise or lower completely,
Solution The batteries may be low in the battery wand, satellite battery pack, or C-size
battery wand. Check battery orientation or replace the batteries.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Shade limits may need to be reset. See “Basic Reset” on page 16.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when fully
raised.
Solution Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.