HunterDouglas Sonnette Parts list manual

Installation •Operation •Care
Sonnette
™
Cellular Roller Shades
SoftTouch
™
Motorization

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.
© 2017 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED:
Product View.....................................................................................................................1
Tools and Fasteners Needed ............................................................................................2
INSTALLATION:
Installation Overview .......................................................................................................3
STEP 1 — Install the Brackets .........................................................................................3
Mount the Installation Brackets – Inside Mount .........................................................4
Mount the Installation Brackets – Outside Mount ......................................................6
STEP 2 — Install the Shade.............................................................................................8
STEP 3 — Connect the Power Source .............................................................................9
Unpack the Wand and Attach the Activation Arm.........................................................13
OPERATION:
Basic Operation ..............................................................................................................14
Troubleshooting .............................................................................................................15
CARE:
Removing the Shade ......................................................................................................20
Cleaning Procedures ......................................................................................................20
WARRANTY......................................................................................................Back Cover

GETTING STARTED
1
Product View
Installation
Brackets
Bottom Rail
Wand
Bottom Rail
End Cap
End
Cap
18V Battery
Wand
Not Shown:
Satellite Battery Pack, C-Size Satellite Battery Wand,
18V DC Power Supply, and Large DC Power Supply
Activation
Arm
Headrail

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Sonnette™cellular roller shades with SoftTouch™
Motorization. With proper installation, operation, and care, your new shades will provide
years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■ Flat blade and Phillips screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver (or socket wrench with
1
⁄ 4 " hex socket)
■ Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and
speed nuts.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Two Provided with
Each Extension Bracket)
#6 x 1
1
∕ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following three steps:
STEP 1: Install the Brackets
STEP 2: Install the Shade
STEP 3: Connect the Power Source
STEP 1 — Install the Brackets
■ Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
■ Shade orders may also include spacer blocks or extension brackets, if they were specified
for added clearance.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — Page 4
➤ Outside Mount — Page 6
Installation Bracket For Added Clearance
Shade Width Brackets
2
3
4Extension
Bracket
1
∕ 4 " or
1
∕ 2 "
Spacer Blocks
15" – 36"
36
1
∕ 8 " – 79"
79
1
∕ 8 " – 84"
Outside Mount
Shading mounts
outside window
opening.
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Mark 2" to 3" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
NOTE: Before the headrail is installed the bracket levers need to be fully to the left and
once the headrail is properly in place, levers click to the right.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Space Evenly Space Evenly
2" to 3" 2" to 3"
Jamb Jamb

INSTALLATION
5
■ Center the brackets on your marks and mark the location of the screw holes.
➤ The minimum casement depth required for
installation brackets is 1".
➤ The minimum casement depth required for a fully
recessed mount is 3
3
⁄ 16 ".
■ Use a level to check that the mounting surface is level.
Shim the brackets, if necessary (use the top tab that
was removed from the brackets).
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting
into drywall.
■ Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the bracket lever can be moved easily side to side.
If not, loosen the screws
in one-eighth turn increments until
the lever can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
Proceed to “Install the Shade” on page 8.
2" to 3"
Casement
Depth

INSTALLATION
6
Mount the Installation Brackets — Outside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top tabs on
the installation brackets.
NOTE: Save these tabs once removed. They may be used
as shims, if necessary.
Mount the Installation Brackets
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the wall at each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" to 3" from each end of theheadrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
NOTE: Before the headrail is installed the bracket levers need to be fully to the left and
once the headrail is properly in place, levers click to the right.
■ Center the installation brackets or extension brackets on your marks and mark where to
drill the screw holes.
➤ A minimum 1
1
⁄ 8 " flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
⁄ 4 ".
➤ The top of the installation brackets or extension brackets should be at the desired
height. The brackets should be level andaligned to each other.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Window Opening
Space Evenly Space Evenly
2" to 3" 2" to 3"
Headrail End Mark Headrail End Mark
1
1
∕ 8 "Extension
Bracket
1
1
∕ 4 "

INSTALLATION
7
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation or extension
brackets using the screws provided.
IMPORTANT: The top of the
installation bracket or extension
brackets must be level with their
front edges aligned.
■ If using spacer blocks for added clearance, attach the
spacer block(s) and installation bracket to a flat vertical
mounting surface with #6screws long enough for a
secure installation.
➤ The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: Do not add more than 1
1
⁄ 2 " of
clearance using spacer blocks.
IMPORTANT: The top of the installation brackets
must be level with the front edges aligned.
CAUTION: Use drywall anchors when mounting
into drywall.
■ If using extension brackets, attach an installation bracket
to the underside of each extension bracket using thespeed
nuts and screws provided.
Proceed to “Install the Shade” on page 8.
1
1
∕
2
"
Maximum
Spacer
Blocks
Longer
Screw
Speed Nuts
Screws

INSTALLATION
8
STEP 2 — Install the Shade
■ Ensure that each
lever is pushed to
the left side of the
bracket before
installing the shade.
■ Position the shade
so that the front
faces you.
■ Slide the headrail into the installation brackets so that the headrail is between
the lever and the bracket, asshown.
■ Firmly push the headrail into each bracket until it clicks and the lever snaps to the right
side of the bracket.
IMPORTANT: Carefully pull on the headrail at each bracket to ensure it is
installedsecurely.
Attach the Dust Cover (Optional for Outside Mounts)
The dust cover is used to protect the top of the headrail from exposure on outside mounted
shades.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and loop
fastener dots.
■ Apply the dots to the installation brackets on each end of the shades.
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shade, above the dots.
■ Press the dust cover down onto the dots.
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket.
Remove
Paper
Backing
Overhead View
No Dust Cover
Dots
Dust Cover Installed

INSTALLATION
9
STEP 3 — Connect the Power Source
NOTE: When power is connected to the motor, a green LED in the bottom of the control side
end cap will flash TWICE to indicate the shade is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For a battery wand, see below.
➤ For a an optional satellite battery pack, see page 11.
➤ For an optional 18V DC power supply, see page12.
➤ For an optional 18V DC power supply with daisy-chain connections, see page13.
➤ For an optional C-size satellite battery wand or Large DC power supply, see the
instructions that came with the unit.
If You Have a Battery Wand...
Install Batteries into the Battery Wand
NOTE: Hunter Douglas recommends
AA alkaline batteries for use with
our battery-powered shades. These
will provide approximately two years
of operation, depending on usage.
Lithium and rechargeable batteries
are not recommended.
■ Squeeze the cap latch to release
thecap.
■ Remove the cap from the battery wand.
■ Install the batteries according to the instructions on the battery wand label.
■ Replace the cap.
➤ Align the tab with the slot on the end of the wand.
➤ Press the cap on until it latches.
Slot
Cap
Latch
Battery
Wand
Squeeze

INSTALLATION
10
Install the Battery Wand
NOTE: Battery wand is stored in the front of the headrail. Reference the label on the front of
the headrail for location.
■ Plug the power cable into the battery wand.
■ Lower the shade at least 12" in order to create space to install the battery wand.
NOTE: Pull the wand down to lower the shade.
■ Locate the clips inside the headrail in front of the fabric roll, as shown.
■ To install, place the wand against the inside of the front of the headrail then push up until
the battery wand locks into place and clicks.
NOTE: Listen for a “click” when installing the battery wand to make sure it is inserted
all the way into the clips.
NOTE: To remove the battery wand, reach your finger inside the front of the headrail
where the battery wand is located. Find the lip on the end of the wand and pull down.
Proceed to “Unpack the Wand and Attach to Activation Arm” on page 13.
Battery
Clip
Headrail Front
Starting Position Installed Position

INSTALLATION
11
If You Have a Satellite Battery Pack...
Install Batteries into the Battery Wand
■ See the instructions on page 9.
Mount the Satellite Battery Pack
■ Decide where you want to mount the satellite battery pack. A satellite battery pack may
be mounted in any orientation.
■ Mark the screw holes for the wall mount bracket.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Remove the backing from the double-sided tape. Press the
bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the wall mount bracket.
■ Install the battery wand cover with the slot aligned to the socket in the battery wand.
■ Plug the power cable from the shade into
the extension cable.
■ Plug the other end of the extension cable
into the socket in the battery wand.
■ Secure the power supply using wire retainers
(not supplied).
Proceed to “Unpack the Wand and Attach to Activation Arm” on page 13.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shade

INSTALLATION
12
If You Have an 18V DC Power Supply...
Connect the Power Supply
■ Plug the power cable from the shade
into the extension cable.
■ Plug the other end of the extension cable
into the 18V DC power supply.
■ Plug the 18V DC power supply into a
standard outlet.
■ Secure the extension cable using wire
retainers (not supplied). If hiding the
cable behind the shade, make sure
it does not impede the operation of
theshade.
■ Space the wire retainers approximately
15" apart along the power supply cable,
as shown.
WARNING: Keep cables and
small parts out of the reach
of children. They can wrap
cables around their necks and
STRANGLE. They can also put
small parts in their mouths and
CHOKE.
WARNING: Electric shock and/or a fire hazard may occur, if not properly installed.
Proceed to“Unpack the Wand and Attach to Activation Arm” on page 13.
Power Cable
from Shade
Extension
Cable
DC
Power
Supply
15"
Maximum
Wire Retainers

INSTALLATION
13
If You Have a DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three SoftTouch™Motorization shades to be powered by
a single 18V DC power supply. However, each shade can operate independently. The daisy-
chain feature is only available with the 18V DC power supply option.
■ Route the power cables from each shade to the connector using an extension cable, if
necessary.
■ Plug an extension cable into the connector and plug the cable into the 18V DC power
supply. Two extension cables and two connectors are used for three shades.
■ Plug the 18V DC power supply into a standard outlet.
Unpack the Wand and Attach to Activation Arm
■ Remove the wand from the bag.
■ Attach the top of the wand (magnet side) to the
activation arm.
Proceed to “Basic Operation” on page14.
Power Cable
from Shade
Power Cable
from Shade
Extension Cable Connector 18V DC
Power Supply
Magnet
Activation
Arm

OPERATION
14
Basic Operation
To Open the Shade
■ Briefly push the wand up to move the shade in the up/open direction.
■ The shade will move to the fully open position.
To Close the Shade
■ Briefly pull the wand down to move the shade in the down/closed
direction.
■ The shade will move to the fully closed position.
To Stop the Shade
■ While the shade is moving in the up/open direction, briefly push the wand up. (A brief pull
down on the wand will also stop the shade.)
■ While the shade is moving in the down/closed direction, briefly pull the wand down. (A
brief push up on the wand will also stop the shade.)
Set and Go to a Favorite Position
Set a Favorite
■ Move the shade to the desired Favorite position.
■ When the shade reaches the desired Favorite position and is still in motion, push the
wand up and hold for 4 seconds. (Pulling the wand down and holding for 4 seconds will
also work.) The shade will beep and move slightly to indicate a Favorite has been set.
Go to Favorite
■ With the shade stationary, in a single motion, quickly push the wand up, then pull the
wand down, and release. (Quickly pulling the wand down, then pushing the wand up will
also work.)
■ The shade will pause momentarily and then go to the Favorite position.

OPERATION
15
Troubleshooting
If your shade is not operating correctly:
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at 1-888-501-8364.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution Shades cannot be forced into tight inside mount window openings. If an inside
mount, make sure there is clearance between the ends of the shade and the
window casement.
Check that the installation brackets are level. Shim to level, if necessary.
Problem
Cells do not align on side-by-side shades.
Solution Cell alignment is guaranteed within
1
⁄ 8 " when shades are ordered at the same
time, at the same height, with the same color and fabric, and when specified
on the order form.
Check that the windows are square and the sameheight.
Problem
The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Check that the headrail is completely inserted into the installation brackets.
The lever should snap to the right side of the bracket to ensure proper
installation. See “STEP 2 — Install the Shade” on page8.
Problem
The shade does not operate when pushing up or pulling down the wand.
Solution Unplug the power cable from the motor and lift the wand to discharge any
residual power, then plug the power cable back in. A green LED should flash to
indicate the motor has power. If the LED flashes red, the batteries are drained
and will need to be replaced.
NOTE: The LED shines through the end cap and can be best viewed
from below.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC power supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.

OPERATION
16
Problem
The bottom rail does not raise or lower completely, or its location when
fully lowered has changed over time.
Solution The batteries may be low in the battery wand, satellite battery pack, or C-size
satellite battery wand. Replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC power supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.
Check that there is clearance between the ends of the shade and the window
casement on inside mounts.
Check if the fabric rolls up evenly into the headrail. If not, see “Adjust the
Bottom Rail Weight” on page17.
Reset the travel limits. See “Adjust the Limits” on page18.
Problem
Adjacent shades do not roll up evenly.
Solution It is considered normal if the roll-up on both shades is within
5
⁄ 16 " of each
other. If one shade rolls up tighter than another, lower and raise both shades
several times.
Reset the shade. See “Adjust the Limits” on page18.
Check that the shade fabric is not catching on any brackets or components.
Check that the fabric winds evenly and does not rub against the headrail. If
uneven, see “Adjust the Bottom Rail Weight” on page 17.
Problem
The wand detached from the activation arm when operating the shade.
Solution The wand is attached to the activation arm using a magnet and is easily
reattached by touching the top of the wand to the activation arm.

OPERATION
17
Problem
The shade raises or lowers unevenly, the bottom rail is not level when fully
raised, or the fabric winds unevenly or starts to rub against one end of the
headrail.
Solution Keep the bottom rail level while raising the shade. Side-to-side movement
while raising the shade may cause fabric to skew.
Check that the window is square by measuring the diagonals.
Check that the installation brackets are level. Shim to level, if necessary.
If the headrail is level and the window is square, adjust the bottom rail
weight.
Adjust the Bottom Rail Weight
IMPORTANT: Only adjust the bottom rail weight if the fabric does not roll up
straight into theheadrail.
First, release both weight locks. On the back of the bottom rail, insert a
flat-blade screwdriver into the slot in each weight lock and slide them away
from the weight.
Slide the weight, in 1" increments, in the direction the fabric is gathering.
Secure the weight by sliding each lock back in position next to the weight.
Test and adjust again, if necessary.
Slide Lock to
Release Weight
Weight Weight Lock
Move Weight
Move Weight
Gathered
Fabric Fabric Roll in Headrail
Bottom Rail

OPERATION
18
Problem
The shade limits need to be adjusted.
Solution Adjust the Limits
Adjust the Upper Limit
■ Move the shade to the open position. See “Basic Operation” on page 14.
■ With the shade stationary, push up on the wand, release, then within 0.5
seconds push and hold the wand up. After approximately 6 seconds the
shade will beep and a GREEN LED will blink to indicate the upper limit is
ready to be adjusted.
■ Move the shade to the desired upper limit location.
■ Push up and hold the wand for (approximately 6 seconds) until the shade
beeps and moves slightly. The beep and slight movement indicates the
new upper limit is set.
■ Release the wand.
Adjust the Lower Limit
■ Move the shade to the closed position. See “Basic Operation” on page 14.
■ With the shade stationary, pull down on the wand, release, then within 0.5
seconds pull and hold the wand down. After approximately 6 seconds, the
shade will beep and a GREEN LED will blink to indicate the lower limit is
ready to be adjusted.
■ Move the shade to the desired lower limit location.
■ Pull down and hold the wand for (approximately 6 seconds) until the shade
beeps and moves slightly. The beep and slight movement indicates the
new lower limit is set.
■ Release the wand.