Nautilus Hyosung MONiMAX5600 User manual

Service Manual
MONiMAX5600 System
V01.00.03 (2015.07.28)
© 2013 Nautilus Hyosung Inc. All Rights Reserved.

© 2013 Nautilus Hyosung Inc. All Rights Reserved. I
Revision History
Service Manual - MX5600 System
No.
Version
Date
Description of Change
Chapter
1
V01.00.00
2013/10/05
New Publication
All
2
V01.00.01
2013/11/19
Modification of Specification
1 & 2
3
V01.00.02
2014/12/04
Modification of Specification, system block diagram
2 & 3
and user handling unit
4
V01.00.03
2015/07/28
Cash Dispenser Unit updated
1 & 7
© 2013 Nautilus Hyosung All Rights Reserved.
The content of this specification is protected by copyright laws.
2015. 7. 28 4th Release

II © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Contents
Chapter1. Overview
Purpose.................................................................................................................................................................1-1
Audience...............................................................................................................................................................1-1
Supported Information..........................................................................................................................................1-1
What is in This Manual .........................................................................................................................................1-1
Conventions..........................................................................................................................................................1-2
Abbreviations of ATM............................................................................................................................................1-2
Safety Precautions................................................................................................................................................1-4
Related Documents ..............................................................................................................................................1-6
Overview...............................................................................................................................................................1-7
Basic Features......................................................................................................................................................1-8
Chapter2. System Configuration
About the MX5600................................................................................................................................................2-1
The Exterior Overview..........................................................................................................................................2-2
Hardware Configuration........................................................................................................................................2-3
Chapter3. User Handling Unit
Overview...............................................................................................................................................................3-1
Operation Panel for Customer (OPL) ...................................................................................................................3-1
Encryption PIN Pad ............................................................................................................................................3-14
Panel Control Board ...........................................................................................................................................3-16
Barcode Scanner................................................................................................................................................3-17
Chapter4. Card Reader
Overview...............................................................................................................................................................4-1
Troubleshooting....................................................................................................................................................4-2
How to Clear Card Reader Jams..........................................................................................................................4-4
Preventive Maintenance .......................................................................................................................................4-5
Chapter5. Power Supply
Overview...............................................................................................................................................................5-1
Troubleshooting....................................................................................................................................................5-2
Battery...................................................................................................................................................................5-3
Chapter6. Control Electronics
Overview...............................................................................................................................................................6-1
Main Board............................................................................................................................................................6-2
HDD....................................................................................................................................................................6-25
ODD....................................................................................................................................................................6-27
PCI USB Cable...................................................................................................................................................6-29
SYS FAN.............................................................................................................................................................6-31
CPU Cooler.........................................................................................................................................................6-33

© 2013 Nautilus Hyosung Inc. All Rights Reserved. III
Chapter7. Cash Dispenser Unit (CDU)
Overview...............................................................................................................................................................7-1
Replacement...................................................................................................................................................... 7-12
Adjustment......................................................................................................................................................... 7-45
Preventive Maintenance .................................................................................................................................... 7-51
Setting Specification .......................................................................................................................................... 7-54
Chapter8. Receipt Printer
Overview...............................................................................................................................................................8-1
Preventive Maintenance .....................................................................................................................................8-2
Part Replacement.................................................................................................................................................8-8

© 2013 Nautilus Hyosung Inc. All Rights Reserved. Chapter1-I
Chapter 1
Overview
Contents
Purpose................................................................................................................................................................1-1
Audience..............................................................................................................................................................1-1
Supported Information.........................................................................................................................................1-1
What is in This Manual ........................................................................................................................................1-1
Conventions.........................................................................................................................................................1-2
Abbreviations of ATM...........................................................................................................................................1-2
Safety Precautions...............................................................................................................................................1-4
Related Documents.............................................................................................................................................1-6
Overview..............................................................................................................................................................1-7
Basic Features.....................................................................................................................................................1-8

Service Manual Chapter1. Overview
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 1-1
Purpose
▶This manual is produced to provide the MX5600 maintenance guide for field technician.
Audience
▶This manual is for persons related to maintenance MX5600 in branches of banks, such
as field technician and repair center engineer, to work efficiently and conveniently.
Supported Information
▶If any question or error occurs while maintenance MX5600 in compliance with this
manual, please contact maintenance staffs of Nautilus Hyosung.
For the contact of maintenance staffs of Nautilus Hyosung, see the E-mail addresses
and telephone numbers provided separately.
What is in This Manual
▶MONiMAX referred to as “MX”
▶This manual is designed to provide the maintenance guide for the MX5600 and the
detailed description of the following:
▪Important Warnings
▪Information for service & maintenance
▶All information described in this manual is a licensed product of Nautilus Hyosung, Inc.
Some of the information in this manual may differ according to the network processor to
be connected and may be subsequently updated by the bank’s needs or the
improvement by Nautilus Hyosung, Inc.
It is the policy of Nautilus Hyosung, Inc to improve products as new technology,
components, software, and firmware become available. Therefore Nautilus Hyosung,
Inc. reserves the right to change specifications without notice.

Chapter1. Overview Service Manual
1-2 © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Conventions
▶Terminologies
In this document the terminology listed below is used as follows:
▪Customer and consumer refer to any person who transacts business through the ATM.
▪Device and unit refer to the standard and optional ATM equipment, such as monitor,
card reader, printer and dispenser.
▪Fascia refers to the entire front portion of the unit, including the portion where the
customer transacts business.
▪Module refers to a plug-in device that can be serviced or replaced.
▪Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the
dispenser.
▪Servicing and maintenance refer to the supervisor, operator and technician’s tasks
performed to keep the ATM operational.
▪Screen refers to the text appearing on the customer display.
Abbreviations of ATM
▶In this document the abbreviations listed below is used as follows:
#
Abbreviations
Description
1
AD board
Analog to Digital conversion board
2
ADA
The American Disabilities Act
3
AP
Application Program
4
Assy
Assembly
5
BATT S/W
Battery Switch
6
CAM
Camera Unit
7
CDU
Cash Dispenser Unit
8
CE
Control Electronics
9
Earphone Jack
Voice Converter for Visually Disabled Persons (ADA)
10
EMV
Europay, Mastercard, Visa
11
EP
Elementary Program
12
EPP
Encryption PIN Pad
13
H/W
Hardware
14
I/F
Interface
15
ISO
International Standard Organization
16
JPR
Journal Printer
17
LCD
Liquid Crystal Display
18
MCU
Magnetic Card Unit
19
OPL
Operation Panel for Customers to Operate
20
OSD board
On Screen Display Board
21
P/S
Power Supply

Service Manual Chapter1. Overview
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 1-3
#
Abbreviations
Description
22
PIN
Personal Identification Number
23
PNC
Panel Control Board
24
PTR
Printer (mainly Receipt Printer)
25
S/W
Switch
26
SIU
Sensor and Indications Unit
27
SP
Service Provider
28
SPR
Slip Printer (Receipt Printer)
29
TTU
Text Terminal Unit (OPL or SPL)
30
VFD
Vacuum Fluorescent Display

Chapter1. Overview Service Manual
1-4 © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Safety Precautions
▶Common Safety Precaution
▪Safety Precautions in outlined this manual provide information on safe and proper
handling of the product. Non-compliance of the safety precautions may result in injury
or damage to the product.
▪This precaution symbol with sample term tells you safety warnings during equipment
handlings.
▶Please read the following instructions before operating equipment.
▪Operate equipment in the order outlined in this manual.
▪Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to the
product.
▪Avoid operations not addressed in this manual.
▪If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
▪Any change or modifications in construction of this device which are not expressly
approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
<Note!>
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
▶CAUTION
1. To reduce the risk of fire, use only No. 26 AWG OR LARGER Telecommunication cord
2. Risk of explosion if battery is replaced by an incorrect type.
Dispose used batteries according to the instructions.
3. For pluggable equipment, the socket-outlet shall be installed near the equipment and
shall be easily accessible.
4. The equipment is to be secured to he building structure before operation
5. A security container shall be permitted to optionally be provided with a secondary
lock, but improper use of the secondary lock feature will reduce the security level of
the ATM.

Service Manual Chapter1. Overview
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 1-5
▶Description of Precaution Symbols
#
Symbol
Description
1
Electrical Shock Warning
▪Do not remove cover. Only a maintenance engineer is
allowed to open the cover.
▪Do not touch. You may receive electric shock.
▪Make sure to turn off the power when servicing the
equipment.
2
High Temperature Warning
▪Do not touch the equipment when it is running.
▪The equipment can get extremely hot and may cause a
burn.
▪Make sure to close the cover before running the
equipment.
3
Use Precaution when Moving
▪The equipment is heavy. Make sure at least 2 people lift
or move the equipment.
▪Do not attempt to move the equipment alone. You may
be injured from dropping the heavy equipment.
4
Fire Hazard
▪Place the equipment in an area away from any
combustible materials.
▪The equipment may catch on fire from overheating or
short circuit of the power supply unit.
5
Disassembly Warnings
▪Do not disassemble or modify the equipment unless you
are a certified engineer.
▪Contact the service center for maintenance, adjustments
and repairs.
▪Improper disassembly may cause fire or electrical shock.
6
Collapse Precautions
▪Do not place the equipment where the floor cannot
sustain the weight of the equipment, or on slanted or
unstable surface.
▪Equipment may fall and cause injury or damage.
7
Unplug the Equipment
▪Stop using the equipment immediately if it smokes, emits
an unusual smell, makes abnormal sounds, or if liquids
or other foreign materials enter the equipment.
▪If the above-mentioned abnormalities occur, immediately
turn off the power, unplug the equipment and contact the
service center.
▪If you ignore these symptoms, the equipment may catch
on fire or cause electric shock.

Chapter1. Overview Service Manual
1-6 © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Related Documents
▶The related documents are listed as follows. If needed, please contact staffs of our
technical support team and maintenance team.
▪Operator Manual
▪Installation Manual
▶For the contact of maintenance staffs of Nautilus Hyosung, see the E-mail addresses
and telephone numbers provided separately.

Service Manual Chapter1. Overview
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 1-7
Overview
▶The MX5600 ATM gives a new look to your customer as a kind of lobby type ATM
solution. This compact, convenient ATM can still be easily installed on your place and
operated with an economic cost. The MX5600 ATM is easy to use, easy to service and
able to support customer’s needs.
This manual is designed to provide maintenance guide for the MX5600 ATM and
provide detailed description of the following:
- System configuration
- Specification of each unit
- Facility specifications
All information described in this manual is a licensed product of Nautilus Hyosung.
It is the policy of Nautilus Hyosung to improve products as new technology,
components, software, and firmware become available. Therefore
Nautilus Hyosung reserves the right to change specifications without notice.

Chapter1. Overview Service Manual
1-8 © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Basic Features
►Important specification of the model MX5600TATM is highlighted in the following list:
Main Controller
CPU
Dual Core 2.5 GHz
(G540)
Memory
DDR Memory
2 GB
Option : 4GB
Storage
Device
HDD
500 GB X 1EA
Option : 1TB
ODD
DVD-RW
Operating System
Windows 7 Professional
Windows XP
professional is
installed when
shipping from
factory
Expansion Slots
PCI 2EA,
PCI Express 1X 1EA,
PCI Express 16x 1EA
Serial Ports
1 Ports
1 Ports(On-Board)
USB Ports
16 Ports
9 Ports(On-Board)
+
7 Ports USB 2.0
HUB BD
VGA
HD5450
LAN
10/100/1000Mbps On-Board
Customer Function
Display
Type
15” TFT LCD
Resolution
XGA
1024 X 768
Resolution
Brightness
250 cd/m²
Privacy Filter
15” Filter
Viewing Angle 30°
Guide Light
MCU/SPR/CDU/BCR Flicker
Green color
VFD Signage
N/A
350 cd/m²
(372X49mm)
Supervisor Operation
Display Module
Common in Customer
Display
Change Mode by
Switch
Input Method
Touch screen & PIN PAD
Customer Input Method
Pin-Pad
Metal EPP (PCI 3.0)
Russian Character
Support
OPL Touch
15”, Capacitive
USB Type
Function Key
N/A
Option

Service Manual Chapter1. Overview
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 1-9
Cash Dispenser
Denomination
Supported
Size
Width : 125 ~ 167 mm
Length : 65 ~ 82 mm
Media
Thickness
0.08 ~ 0.13 mm
Double bill
Detection
Mechanical Lever type
RJ/RT Box
Reject
Capacity
About 200 Bills
Retract
Capacity
About 150 Bills
Cassette
Capacity of
Cassette
345mm
(about 3000 Bills)
Shutter
Supported
Card Reader
Type
Motor Driven(USB Type)
With Shutter
Function
Magnetic Stripe
ISO 1,2,3 Read / Write
EMV Level-1, 2
Supported
IC Card
Reject Capacity
50 EA
Card Return
Available for Power Failure
Via System Battery
Anti-Skimming
Enable
With Anti-Skimming
Bezel
With Jitter Solution
Anti-Vandalism
Support
Receipt Printer
Printing Type
Thermal Line Printing
Printing Speed
100mm/sec
Line per Speed
25 line/sec
Printing Width
72mm Max
Paper
Specification
Type
Thermal Roll Paper
Width
Max. 80mm
Outer
Diameter
Max. 210Φ
Paper Roll Capacity
5,000 Transaction/Roll
Depend on
Customer format
Black Mark Paper Support
Not support
Option : Support
Cyrillic Letters
Support
Journal
Method
Electronic Journal
Auto Saving
to HDD

Chapter1. Overview Service Manual
1-10 © 2013 Nautilus Hyosung Inc. All Rights Reserved.
Power Supply
Main Power
Input Voltage
/Current
100 ~ 127 Vac±10% / 5.5A
200~ 240 Vac±10% / 2.8A
110V/230V
selection
Frequency
47 ~ 63 Hz
NORMAL : 50/60Hz
Battery back-up System
1 Transaction Supported
Safety & Security
Specification
CEN-L
Front Access
Security Locking device
DIAL Lock, Key Lock
Camera
-
Cable, BRKT
Support
For DVR Camera
(2EA)
Install Method
Anchor
- GOST 24379
Support
- Option : Adjuster
Additional Function
Audio guidance
Onboard Sound
ADAAudio guidance
Support
Earphone Jack
detect
Barcode Reader
2D Barcode Support
NFC Reader
N/A
Option
Finger Print Reader
N/A
Option
System Heater
N/A
Option (2EA)
Multi-Tap
2 Multi-tap (each 4 outlets)
Anti-skimming solution
N/A
Option(TMD
CPK+6001,AEPB
468200.053,
StopSkimmer)
Door Sensor
Magnetic Sensor
(Upper / Chest)
Shelf for bags
N/A
Option
<Note!>
1. Your MX5600 may not contain all the devices described in this section.
Some devices are optional and some devices cannot be used in combination with other
devices (mutually exclusive combinations).

© 2013 Nautilus Hyosung Inc. All Rights Reserved. Chapter2-I
Chapter 2
System Configuration
Contents
About the MX5600...............................................................................................................................................2-1
The Exterior Overview.........................................................................................................................................2-2
Hardware Configuration.......................................................................................................................................2-3
System Block Diagram.................................................................................................................................2-3

Service Manual Chapter2. System Configuration
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 2-1
About the MX5600
▶The MX5600 is a kind of lobby type ATM. Consumers make the withdrawal and receive
the transaction records through openings in the fascia with MX5600 ATM.
The MX5600 is a versatile, easily maintained delivery system that can be modified to
keep pace with the bank's changing needs.
▶The benefits that the new concept MX5600 Provides are as follows.
Removes inconvenience which occurs when bank clerks directly handle cash with
customers and relieves workload upon tellers by processing withdrawal of cash
automatically.
Allows tellers to calculate and close amount on hand faster than the existing manual
calculation.
A bank customer and a teller can easily interact on a touch screen, just like talking,
through Nautilus Hyosung’s intuitive and easy UI.
Supports expanded devices such as 2D barcode, as well as basic functions of
withdrawal of cash
Allows easy and quick installation and maintenance.

Chapter2. System Configuration Service Manual
2-2 © 2013 Nautilus Hyosung, Inc. All Rights Reserved.
The Exterior Overview
►The following picture shows the front of MX5600 and key units.
The fascia provides the interface between the customer and MX5600.
The customer selects transactions and requests information at the fascia.
Customer
Display
Shelf for
bags
(Option)
Cash
Dispenser Slot
Receipt
Printer Slot
Encryption
PIN Pad
Card Reader
Slot
Upper Front
Key
Barcode
Reader

Service Manual Chapter2. System Configuration
© 2013 Nautilus Hyosung Inc. All Rights Reserved. 2-3
Hardware Configuration
System Block Diagram
►System Block Diagram

© 2013 Nautilus Hyosung Inc. All Rights Reserved. Chapter3-I
Chapter 3
User Handling Unit
Contents
Overview..............................................................................................................................................................3-1
Operation Panel for Customer (OPL) ..................................................................................................................3-1
LCD...............................................................................................................................................................3-1
Precautions .............................................................................................................................................3-1
General Specifications ............................................................................................................................3-2
Troubleshooting Procedure.....................................................................................................................3-3
Associated electronic boards........................................................................................................................3-4
Inverter Board .......................................................................................................................................3-12
Touch Screen .............................................................................................................................................3-13
Encryption PIN Pad ...........................................................................................................................................3-14
Panel Control Board ..........................................................................................................................................3-16
Functionality ...............................................................................................................................................3-16
Barcode Scanner...............................................................................................................................................3-17